[Shirley]

Im using word 2003 when i open a saved document its just loads of small boxes
instead of characters, it asked me to install a converter or something when i
first opened the document and i think thats got something to do with it but
how do i get my document back?

thanks

[Shauna Kelly]

Hi Shirley

I can think of two possibilities here.

First, close whatever is open now (do not save it). File > Open. Make sure
the "Files of type" box says "Word documents". Now, try again.

If that doesn't solve the problem, then perhaps this is not a Word document.
What is the full name of the file? Are the last four characters .doc? If
not, it might not be a Word document and Word may not be able to recognize
it.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word


"Shirley" <Shirley@discussions.microsoft.com> wrote in message
news:A4C49265-6433-4163-9FDB-8118ADFDAB23@microsoft.com...
> Im using word 2003 when i open a saved document its just loads of small
> boxes
> instead of characters, it asked me to install a converter or something
> when i
> first opened the document and i think thats got something to do with it
> but
> how do i get my document back?
>
> thanks

[Shirley]

Hi Shauna

Ive just done what you said and the documents still the same... its
strange!! the document was done using word, and i tried opening the file
which was under 'office file' and its still all small boxes.

"Shauna Kelly" wrote:

> Hi Shirley
>
> I can think of two possibilities here.
>
> First, close whatever is open now (do not save it). File > Open. Make sure
> the "Files of type" box says "Word documents". Now, try again.
>
> If that doesn't solve the problem, then perhaps this is not a Word document.
> What is the full name of the file? Are the last four characters .doc? If
> not, it might not be a Word document and Word may not be able to recognize
> it.
>
> Hope this helps.
>
> Shauna Kelly. Microsoft MVP.
> http://www.shaunakelly.com/word
>
>
> "Shirley" <Shirley@discussions.microsoft.com> wrote in message
> news:A4C49265-6433-4163-9FDB-8118ADFDAB23@microsoft.com...
> > Im using word 2003 when i open a saved document its just loads of small
> > boxes
> > instead of characters, it asked me to install a converter or something
> > when i
> > first opened the document and i think thats got something to do with it
> > but
> > how do i get my document back?
> >
> > thanks
>
>
>

[rderize]

Shauna; Is it possible that her document was saved with a font that is
either no longer on her computer, or saved in a format that is not
recognized?

"Shauna Kelly" <ShaunaKelly@SendNoSpamToShaunaKelly.com> wrote in message
news:%23nmOvc6cFHA.1684@TK2MSFTNGP09.phx.gbl...
> Hi Shirley
>
> I can think of two possibilities here.
>
> First, close whatever is open now (do not save it). File > Open. Make sure
> the "Files of type" box says "Word documents". Now, try again.
>
> If that doesn't solve the problem, then perhaps this is not a Word
document.
> What is the full name of the file? Are the last four characters .doc? If
> not, it might not be a Word document and Word may not be able to recognize
> it.
>
> Hope this helps.
>
> Shauna Kelly. Microsoft MVP.
> http://www.shaunakelly.com/word
>
>
> "Shirley" <Shirley@discussions.microsoft.com> wrote in message
> news:A4C49265-6433-4163-9FDB-8118ADFDAB23@microsoft.com...
> > Im using word 2003 when i open a saved document its just loads of small
> > boxes
> > instead of characters, it asked me to install a converter or something
> > when i
> > first opened the document and i think thats got something to do with it
> > but
> > how do i get my document back?
> >
> > thanks
>
>

[garfield-n-odie]

Did you save the file to a floppy disk or other removable media?
If so, the file could be corrupt, which would explain why you
can't open it again.

Shirley wrote:

> Im using word 2003 when i open a saved document its just loads of small boxes
> instead of characters, it asked me to install a converter or something when i
> first opened the document and i think thats got something to do with it but
> how do i get my document back?
>
> thanks