Computer freezes when saving documents



cc
07-10-2005, 12:01 AM
The computer at our church office (running Windows XP Professional) freezes when
anyone attempts to save a Word document (Word 2000). They've tried reinstalling
several times. Why is this happening?

Carla C

JoAnn Paules [MSFT MVP]
07-10-2005, 12:01 AM
Any chance they uninstalled it before they installed it "several times"? Or
did someone just stick the disk in?

--

JoAnn Paules
MVP Microsoft [Publisher]



"cc" <belcanto@brainerd.net> wrote in message
news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
> The computer at our church office (running Windows XP Professional)
> freezes when
> anyone attempts to save a Word document (Word 2000). They've tried
> reinstalling
> several times. Why is this happening?
>
> Carla C
>
>

cc
07-10-2005, 12:01 AM
Well, it's possible. I just assumed that they knew what they were doing. Since
you mentioned it, would re-installing without uninstalling cause the problem?

Carla C

"JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
news:2PSdnaAsv_GmWB_fRVn-3g@suscom.com...
> Any chance they uninstalled it before they installed it "several times"? Or
> did someone just stick the disk in?

> JoAnn Paules
> MVP Microsoft [Publisher]
>
> "cc" <belcanto@brainerd.net> wrote in message
> news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
> > The computer at our church office (running Windows XP Professional)
> > freezes when
> > anyone attempts to save a Word document (Word 2000). They've tried
> > reinstalling
> > several times. Why is this happening?
> >
> > Carla C
> >
> >
>
>

JoAnn Paules [MSFT MVP]
07-10-2005, 12:01 AM
It could. I've often used the fairy tale "The Princess and the Pea" when
talking about re-installing software without uninstalling first to eliminate
a problem. It could just bury the problem deeper. Plus you could end up with
multiple copies of a file in different directories, etc. The mind just
boggles at what could happen!

--

JoAnn Paules
MVP Microsoft [Publisher]



"cc" <belcanto@brainerd.net> wrote in message
news:%23IyHB%23pVFHA.2540@tk2msftngp13.phx.gbl...
> Well, it's possible. I just assumed that they knew what they were doing.
> Since
> you mentioned it, would re-installing without uninstalling cause the
> problem?
>
> Carla C
>
> "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
> news:2PSdnaAsv_GmWB_fRVn-3g@suscom.com...
>> Any chance they uninstalled it before they installed it "several times"?
>> Or
>> did someone just stick the disk in?
>
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>>
>> "cc" <belcanto@brainerd.net> wrote in message
>> news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
>> > The computer at our church office (running Windows XP Professional)
>> > freezes when
>> > anyone attempts to save a Word document (Word 2000). They've tried
>> > reinstalling
>> > several times. Why is this happening?
>> >
>> > Carla C
>> >
>> >
>>
>>
>
>

cc
07-10-2005, 12:01 AM
I will ask them about the uninstalling, but is there anything else that it might
be?

I was reading something about deleting the normal.dot file, and also something
about deleting the "data" folder found in the registry under
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word. What do you think of
these ideas?

Carla C

"JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
news:acednZX5ZbIIUR_fRVn-3Q@suscom.com...
> It could. I've often used the fairy tale "The Princess and the Pea" when
> talking about re-installing software without uninstalling first to eliminate
> a problem. It could just bury the problem deeper. Plus you could end up with
> multiple copies of a file in different directories, etc. The mind just
> boggles at what could happen!
>
> --
>
> JoAnn Paules
> MVP Microsoft [Publisher]
>
>
>
> "cc" <belcanto@brainerd.net> wrote in message
> news:%23IyHB%23pVFHA.2540@tk2msftngp13.phx.gbl...
> > Well, it's possible. I just assumed that they knew what they were doing.
> > Since
> > you mentioned it, would re-installing without uninstalling cause the
> > problem?
> >
> > Carla C
> >
> > "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
> > news:2PSdnaAsv_GmWB_fRVn-3g@suscom.com...
> >> Any chance they uninstalled it before they installed it "several times"?
> >> Or
> >> did someone just stick the disk in?
> >
> >> JoAnn Paules
> >> MVP Microsoft [Publisher]
> >>
> >> "cc" <belcanto@brainerd.net> wrote in message
> >> news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
> >> > The computer at our church office (running Windows XP Professional)
> >> > freezes when
> >> > anyone attempts to save a Word document (Word 2000). They've tried
> >> > reinstalling
> >> > several times. Why is this happening?
> >> >
> >> > Carla C
> >> >
> >> >
> >>
> >>
> >
> >
>
>

JoAnn Paules [MSFT MVP]
07-10-2005, 12:01 AM
I think that anyone who doesn't know much about computers should keep their
fingers out of the registry. (That sounds harsh but it's so easy to screw
your system up if you delete the wrong things.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"cc" <belcanto@brainerd.net> wrote in message
news:ua$bDTqVFHA.3588@TK2MSFTNGP10.phx.gbl...
>I will ask them about the uninstalling, but is there anything else that it
>might
> be?
>
> I was reading something about deleting the normal.dot file, and also
> something
> about deleting the "data" folder found in the registry under
> HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word. What do you think
> of
> these ideas?
>
> Carla C
>
> "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
> news:acednZX5ZbIIUR_fRVn-3Q@suscom.com...
>> It could. I've often used the fairy tale "The Princess and the Pea" when
>> talking about re-installing software without uninstalling first to
>> eliminate
>> a problem. It could just bury the problem deeper. Plus you could end up
>> with
>> multiple copies of a file in different directories, etc. The mind just
>> boggles at what could happen!
>>
>> --
>>
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>>
>>
>>
>> "cc" <belcanto@brainerd.net> wrote in message
>> news:%23IyHB%23pVFHA.2540@tk2msftngp13.phx.gbl...
>> > Well, it's possible. I just assumed that they knew what they were
>> > doing.
>> > Since
>> > you mentioned it, would re-installing without uninstalling cause the
>> > problem?
>> >
>> > Carla C
>> >
>> > "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
>> > news:2PSdnaAsv_GmWB_fRVn-3g@suscom.com...
>> >> Any chance they uninstalled it before they installed it "several
>> >> times"?
>> >> Or
>> >> did someone just stick the disk in?
>> >
>> >> JoAnn Paules
>> >> MVP Microsoft [Publisher]
>> >>
>> >> "cc" <belcanto@brainerd.net> wrote in message
>> >> news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
>> >> > The computer at our church office (running Windows XP Professional)
>> >> > freezes when
>> >> > anyone attempts to save a Word document (Word 2000). They've tried
>> >> > reinstalling
>> >> > several times. Why is this happening?
>> >> >
>> >> > Carla C
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Graham Mayor
07-10-2005, 12:01 AM
In this case it may be necessary - however - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm which covers all
the bases.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>



JoAnn Paules [MSFT MVP] wrote:
> I think that anyone who doesn't know much about computers should keep
> their fingers out of the registry. (That sounds harsh but it's so
> easy to screw your system up if you delete the wrong things.)
>
>
> "cc" <belcanto@brainerd.net> wrote in message
> news:ua$bDTqVFHA.3588@TK2MSFTNGP10.phx.gbl...
>> I will ask them about the uninstalling, but is there anything else
>> that it might
>> be?
>>
>> I was reading something about deleting the normal.dot file, and also
>> something
>> about deleting the "data" folder found in the registry under
>> HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word. What do you
>> think of
>> these ideas?
>>
>> Carla C
>>
>> "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
>> news:acednZX5ZbIIUR_fRVn-3Q@suscom.com...
>>> It could. I've often used the fairy tale "The Princess and the Pea"
>>> when talking about re-installing software without uninstalling
>>> first to eliminate
>>> a problem. It could just bury the problem deeper. Plus you could
>>> end up with
>>> multiple copies of a file in different directories, etc. The mind
>>> just boggles at what could happen!
>>>
>>> --
>>>
>>> JoAnn Paules
>>> MVP Microsoft [Publisher]
>>>
>>>
>>>
>>> "cc" <belcanto@brainerd.net> wrote in message
>>> news:%23IyHB%23pVFHA.2540@tk2msftngp13.phx.gbl...
>>>> Well, it's possible. I just assumed that they knew what they were
>>>> doing.
>>>> Since
>>>> you mentioned it, would re-installing without uninstalling cause
>>>> the problem?
>>>>
>>>> Carla C
>>>>
>>>> "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
>>>> news:2PSdnaAsv_GmWB_fRVn-3g@suscom.com...
>>>>> Any chance they uninstalled it before they installed it "several
>>>>> times"?
>>>>> Or
>>>>> did someone just stick the disk in?
>>>>
>>>>> JoAnn Paules
>>>>> MVP Microsoft [Publisher]
>>>>>
>>>>> "cc" <belcanto@brainerd.net> wrote in message
>>>>> news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
>>>>>> The computer at our church office (running Windows XP
>>>>>> Professional) freezes when
>>>>>> anyone attempts to save a Word document (Word 2000). They've
>>>>>> tried reinstalling
>>>>>> several times. Why is this happening?
>>>>>>
>>>>>> Carla C

Suzanne S. Barnhill
07-10-2005, 12:01 AM
It depends on what you mean by "reinstalling." When you go to Add/Remove
Programs and choose Change, you can add or remove components without
reinstalling. And in fact, if you just insert the CD and let it autorun, I
believe you will accomplish the same thing unless you change the install
location.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
news:acednZX5ZbIIUR_fRVn-3Q@suscom.com...
> It could. I've often used the fairy tale "The Princess and the Pea" when
> talking about re-installing software without uninstalling first to
eliminate
> a problem. It could just bury the problem deeper. Plus you could end up
with
> multiple copies of a file in different directories, etc. The mind just
> boggles at what could happen!
>
> --
>
> JoAnn Paules
> MVP Microsoft [Publisher]
>
>
>
> "cc" <belcanto@brainerd.net> wrote in message
> news:%23IyHB%23pVFHA.2540@tk2msftngp13.phx.gbl...
> > Well, it's possible. I just assumed that they knew what they were
doing.
> > Since
> > you mentioned it, would re-installing without uninstalling cause the
> > problem?
> >
> > Carla C
> >
> > "JoAnn Paules [MSFT MVP]" <jl_amerson@hotmail.com> wrote in message
> > news:2PSdnaAsv_GmWB_fRVn-3g@suscom.com...
> >> Any chance they uninstalled it before they installed it "several
times"?
> >> Or
> >> did someone just stick the disk in?
> >
> >> JoAnn Paules
> >> MVP Microsoft [Publisher]
> >>
> >> "cc" <belcanto@brainerd.net> wrote in message
> >> news:uH26TwpVFHA.2692@TK2MSFTNGP15.phx.gbl...
> >> > The computer at our church office (running Windows XP Professional)
> >> > freezes when
> >> > anyone attempts to save a Word document (Word 2000). They've tried
> >> > reinstalling
> >> > several times. Why is this happening?
> >> >
> >> > Carla C
> >> >
> >> >
> >>
> >>
> >
> >
>
>


Computer freezes when saving documents