"Restore my Active Desktop" doesn't work



Margrit
07-09-2005, 11:50 PM
I think the following happened: In May of this year, another creative hacker
managed to mimic Microsoft's monthly security bulletin announcement and issue
a counterfeit version. In this case, the fake email was distributed under the
guise of a Microsoft Security Advisory claiming to have an official update to
Internet Explorer, Outlook Express and Outlook. But rather than patch
vulnerabilities in these programs, the fraudulent update infected unwary
users with a virus.

Nothing on the desktop works. Tried to use the boot disk; there, the Norton
Antivirus check never finished; don't know if reloading CMOS info is ok; it
says Boot records are good; don't know if reloading Partition tables is ok.
My last option (and I am about to do it) is reformatting the hard drive. Any
suggestions?

Galen
07-09-2005, 11:50 PM
In news:47900B7D-D611-4C41-AE1E-3F69567E238F@microsoft.com,
Margrit <Margrit@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> I think the following happened: In May of this year, another creative
> hacker managed to mimic Microsoft's monthly security bulletin
> announcement and issue a counterfeit version. In this case, the fake
> email was distributed under the guise of a Microsoft Security
> Advisory claiming to have an official update to Internet Explorer,
> Outlook Express and Outlook. But rather than patch vulnerabilities in
> these programs, the fraudulent update infected unwary users with a
> virus.
>
> Nothing on the desktop works. Tried to use the boot disk; there, the
> Norton Antivirus check never finished; don't know if reloading CMOS
> info is ok; it says Boot records are good; don't know if reloading
> Partition tables is ok. My last option (and I am about to do it) is
> reformatting the hard drive. Any suggestions?

Try getting into safe mode without networking first. Then scan if possible.

Safe Mode :
http://kgiii.info/windows/all/general/safemode.html

Malware Cleaning :
http://www.kgiii.info/windows/all/general/malwarefix.html

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

Margrit
07-09-2005, 11:50 PM
Thanks Galen,

I got into the SAFE Mode, but now my Modem doesn't work. Something could
have changed in the setup. It looks like BestBuy or some other shop will have
to check this out.
Thanks anyway for your prompt help.

"Galen" wrote:

> In news:47900B7D-D611-4C41-AE1E-3F69567E238F@microsoft.com,
> Margrit <Margrit@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > I think the following happened: In May of this year, another creative
> > hacker managed to mimic Microsoft's monthly security bulletin
> > announcement and issue a counterfeit version. In this case, the fake
> > email was distributed under the guise of a Microsoft Security
> > Advisory claiming to have an official update to Internet Explorer,
> > Outlook Express and Outlook. But rather than patch vulnerabilities in
> > these programs, the fraudulent update infected unwary users with a
> > virus.
> >
> > Nothing on the desktop works. Tried to use the boot disk; there, the
> > Norton Antivirus check never finished; don't know if reloading CMOS
> > info is ok; it says Boot records are good; don't know if reloading
> > Partition tables is ok. My last option (and I am about to do it) is
> > reformatting the hard drive. Any suggestions?
>
> Try getting into safe mode without networking first. Then scan if possible.
>
> Safe Mode :
> http://kgiii.info/windows/all/general/safemode.html
>
> Malware Cleaning :
> http://www.kgiii.info/windows/all/general/malwarefix.html
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>

Galen
07-09-2005, 11:50 PM
In news:9C618917-5E08-4CA1-93DD-29304454D3BB@microsoft.com,
Margrit <Margrit@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Thanks Galen,
>
> I got into the SAFE Mode, but now my Modem doesn't work. Something
> could have changed in the setup. It looks like BestBuy or some other
> shop will have to check this out.
> Thanks anyway for your prompt help.

Your modem will not work in safe mode without networking. I was (mistakenly
it seems) under the impression that you were on that PC when you posted
this. Try a restore point with safe mode. If it works then you should do the
cleaning as described in the earlier post/site. If not then you can do a
repair installation of Windows. "Reloading the CMOS info..." Probably
nothing there would help.

For a clean installation just pop the CD into the tray, make sure it's set
to boot to CD, reboot, and follow the directions.

For a repair installation:

How to perform an inplace upgrade (reinstallation) of Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

You can download the programs mentioned in the earlier post and burn them to
CD on another computer, install them on the non functioning computer in safe
mode and scan. The downloads should contain reasonably updated definitions
already. That would be the route that I'd try first.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

Margrit
07-09-2005, 11:50 PM
Galen,

I got everything working. Thank you so much. I learned a lot in the process.
Thanks for boosting my confidence.
--Margrit



"Galen" wrote:

> In news:9C618917-5E08-4CA1-93DD-29304454D3BB@microsoft.com,
> Margrit <Margrit@discussions.microsoft.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
> > Thanks Galen,
> >
> > I got into the SAFE Mode, but now my Modem doesn't work. Something
> > could have changed in the setup. It looks like BestBuy or some other
> > shop will have to check this out.
> > Thanks anyway for your prompt help.
>
> Your modem will not work in safe mode without networking. I was (mistakenly
> it seems) under the impression that you were on that PC when you posted
> this. Try a restore point with safe mode. If it works then you should do the
> cleaning as described in the earlier post/site. If not then you can do a
> repair installation of Windows. "Reloading the CMOS info..." Probably
> nothing there would help.
>
> For a clean installation just pop the CD into the tray, make sure it's set
> to boot to CD, reboot, and follow the directions.
>
> For a repair installation:
>
> How to perform an inplace upgrade (reinstallation) of Windows XP:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
>
> You can download the programs mentioned in the earlier post and burn them to
> CD on another computer, install them on the non functioning computer in safe
> mode and scan. The downloads should contain reasonably updated definitions
> already. That would be the route that I'd try first.
>
> Galen
> --
>
> "And that recommendation, with the exaggerated estimate of my ability
> with which he prefaced it, was, if you will believe me, Watson, the
> very first thing which ever made me feel that a profession might be
> made out of what had up to that time been the merest hobby."
>
> Sherlock Holmes
>
>
>

Galen
07-09-2005, 11:50 PM
In news:8F6F7B19-9A4C-437D-8FD6-3919FF48D30C@microsoft.com,
Margrit <Margrit@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Galen,
>
> I got everything working. Thank you so much. I learned a lot in the
> process. Thanks for boosting my confidence.
> --Margrit

<g> Of course it did. Why else would I suggest it? LOL Actually thanks for
the feedback But in reality it's nothing more than logic. When you boot to
safe mode ONLY the required applications *should load* though sometimes
we're reduced to prompt options. Scanning in safe mode ensures the malware
applications are unlikely to be loaded at boot and thus easier to remove.
Logic. I learned it from Doyle but still have miles to go before I sleep.
There is nothing a computer shop can do for you that you can't do on your
own with a bit of learning prior to trying it. Each piece goes in and out in
one direction (err... except SOME old floppy drives and those had pin 1
labeled so still should be okay) and the whole thing snaps together. Just
ones and zeros and a bit of hardware to make it work. Given a few days and a
reason and most anyone can do anything they want with a PC. All it takes is
time to learn. Confidence? Hah! I have the most confusing setup I've seen in
a long time right now and I'm rather shy myself to even open my box. <g> If
I can do it, you can...

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes


"Restore my Active Desktop" doesn't work