cannot delete msinstl.exe virus/trojan



sarkar
07-09-2005, 11:48 PM
i have got MSINSTL.exe virus in my "c:/ documents and settings/all user/
documents " folder. But it does not allow me to access the content , delete
or copy it.

How do I get rid of it?

I have tried
1. to do so in safe mode.
2. command line

David H. Lipman
07-09-2005, 11:48 PM
From: "sarkar" <sarkar@discussions.microsoft.com>

|
| i have got MSINSTL.exe virus in my "c:/ documents and settings/all user/
| documents " folder. But it does not allow me to access the content , delete
| or copy it.
|
| How do I get rid of it?
|
| I have tried
| 1. to do so in safe mode.
| 2. command line
|


I can't fully tell but it looks like the fully qualified path is..

C:\Documents and Settings\All Users\Documents\MSINSTL.EXE

The instructions I suggest NEED to use the fully qualified path to; MSINSTL.EXE

Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start --> Settings --> Control Panel --> Internet Options --> Delete Files

Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
Tools --> Options --> Privacy --> Cache --> Clear


Download CLEAN.EXE from the URL --
http://www.ik-cs.com/programs/virtools/clean.exe

It is a self-extracting ZIP file that contains the Kixtart Script Interpreter
{ http://kixtart.org Kixtart is CareWare } three batch files, two Kixtart scripts, two Link
(.lnk) files and a PDF instruction file.

GETFILES.BAT -- For downloading (FTP) the files needed to run the McAfee Command Line
Scanner. You may have to disable your FireWall or allow FTP.EXE to go through your FireWall
to allow the FTP utility to download the needed files

CLEAN.BAT -- For running within Windows after running c:\mcafee\GetFiles.BAT. If you choose
to scan again at a future date, run this batch file. It will automatically check the date
of the McAfee DAT files and if it is a couple of days old, it will download (FTP) the latest
signature files and install them before performing the scan.

DOSCLEAN.BAT -- For use on a Win9x/ME PC or on a Win2K/WinXP PC that is using FAT32 after
you have booted from an Emergency Boot Disk or DOS disk and have already executed;
c:\mcafee\GetFiles.BAT from within Windows. DOS disk boot images can be obtained from;
http://www.bootdisk.com/bootdisk.htm

I need you to perform the following...

Execute; CLEAN.EXE
Choose; Unzip
Choose; Close

Execute; c:\mcafee\GetFiles.BAT
{ or Double-click on 'GetFiles Link' in c:\mcafee }

Download Pocket KillBox
http://www.bleepingcomputer.com/files/spyware/KillBox.zip

Extract killbox.exe from the ZIP file.
Execute; KillBox.exe

Click on Tools --> Select; Delete Temp Files.

Choose; OK

In the Full Path of File to Delete box, type the entire following line exactly

C:\Documents and Settings\All Users\Documents\MSINSTL.EXE

Select; Replace on Reboot
put a check in the box "Use Dummy"
Click The Red circle and a white X
When prompted to Replace on Reboot, click YES
If prompted to Reboot Now, Click YES
Allow the PC to shutdown


Reboot the PC into Safe Mode [F8 key during boot]

Shutdown as many applications as possible !
It would also help for you to read - "How to perform a clean boot in Windows XP"
http://support.microsoft.com/kb/310353

Execute; c:\mcafee\CLEAN.BAT
{ or Double-click on 'Clean Link' in c:\mcafee }

A final report in HTML format called C:\mcafee\ScanReport.HTML will be generated. At the
end of the scan, it will be displayed in your browser (Opera, FireFox or Internet Explorer).
It is suggested that you move the report out of c:\mcafee before performing another scan.
It would be a good idea to scan in Safe Mode and in Normal Mode and save a copy of the HTML
report for each session.


* * * Please report back your results * * *


--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm


cannot delete msinstl.exe virus/trojan