Virus or modem problem?



Lina
07-09-2005, 10:48 PM
I have upgraded from ME to XP pro. have also updated drivers for
Creative voice modem, but now the modem disconnects it self all the
time (worked fine with ME) It dials as it should and then disconnects
after a couple of seconds or minutes. I have found 4 viruses on the PC;
Trojan.startpage and Backdoor.optix and followed removalinstructions
from synmatec to remove them. My problem is that I can't remove them
when I follow removal instructions. Could my modem problem be connected
to this? And how can I remove the virus?

Malke
07-09-2005, 10:48 PM
Lina wrote:

> I have upgraded from ME to XP pro. have also updated drivers for
> Creative voice modem, but now the modem disconnects it self all the
> time (worked fine with ME) It dials as it should and then disconnects
> after a couple of seconds or minutes. I have found 4 viruses on the
> PC; Trojan.startpage and Backdoor.optix and followed
> removalinstructions from synmatec to remove them. My problem is that I
> can't remove them when I follow removal instructions. Could my modem
> problem be connected to this? And how can I remove the virus?

Internet connectivity problems most definitely can be caused by malware.
When removing malware, it is crucial that you do all scans with updated
tools in Safe Mode. From your post, it sounds like you do not have a
current version (not earlier than 2004) antivirus using updated
definitions installed on your machine. If this is true, start your
scanning with TrendMicro's Sysclean as follows:

TrendMicro's Sysclean is an extensive antivirus tool which has the
advantage of not needing to be installed. It requires two parts - the
scanning engine and the virus pattern files. Delete all Temporary and
Temporary Internet Files before running the program.

1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:

http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files

The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made. For a more
automated way to get Sysclean, use Dave Lipman's Sysclean_FE from
http://www.ik-cs.com/got-a-virus.htm .

3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.

Then get a full-featured av, install it, update it, and do a thorough
scan in Safe Mode. I would then continue your computer clean up by
removing other non-viral malware by following the instructions on my
website here:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User


Virus or modem problem?