[Larry Serflaten]

The "Get Help and Support" link on the the updates page leads to a
a page with methods on how to get help. The first one in the list is
a link to get help from peers, (via this newsgroup) but the link is
broken, the web interface says the group was not found.

Does somebody know the right person to contact to get that fixed?

LFS

[Robert Aldwinckle]

"Larry Serflaten" <serflaten@usinternet.com> wrote in message
news:Oll6A7fgFHA.2444@tk2msftngp13.phx.gbl...
> The "Get Help and Support" link on the the updates page leads to a
> a page with methods on how to get help.

http://update.microsoft.com/windowsupdate/v6/support.aspx?ln=en-us


> The first one in the list is a link to get help from peers, (via this newsgroup)

http://go.microsoft.com/fwlink/?linkID=9581

(third actually)


> but the link is broken, the web interface says the group was not found.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US

Yup. Just strip off that &cat= variable. Actually all you need is the
dg= term.


>
> Does somebody know the right person to contact to get that fixed?

Same page? "Send a Problem Report"
http://go.microsoft.com/fwlink/?linkID=21608

What Problem are you having with Windows Update?
Other issues
Windows Update

http://support.microsoft.com/oas/default.aspx?gprid=6527
<quote>

Support for Windows Update and Office Update includes assistance
in understanding and resolving issues on:
a.. Web site content
b.. Web site navigation
c.. Error messages
d.. Basic downloads


</quote>


HTH

Robert Aldwinckle
---

[Larry Serflaten]

"Robert Aldwinckle" <robald@techemail.com> wrote

> > The "Get Help and Support" link on the the updates page leads to a
> > a page with methods on how to get help.
>
> http://update.microsoft.com/windowsupdate/v6/support.aspx?ln=en-us
>

The page I get is:
http://v4.windowsupdate.microsoft.com/en/support.asp?



> > Does somebody know the right person to contact to get that fixed?
>
> Same page? "Send a Problem Report"
> http://go.microsoft.com/fwlink/?linkID=21608
>

Thanks, as noted above, that was not on the page I see....

LFS

[Robert Aldwinckle]

"Larry Serflaten" <serflaten@usinternet.com> wrote in message
news:OzUofPngFHA.3436@tk2msftngp13.phx.gbl...
>
> "Robert Aldwinckle" <robald@techemail.com> wrote
>
>> > The "Get Help and Support" link on the the updates page leads to a
>> > a page with methods on how to get help.
>>
>> http://update.microsoft.com/windowsupdate/v6/support.aspx?ln=en-us
>>
>
> The page I get is:
> http://v4.windowsupdate.microsoft.com/en/support.asp?
>
>
>
>> > Does somebody know the right person to contact to get that fixed?
>>
>> Same page? "Send a Problem Report"
>> http://go.microsoft.com/fwlink/?linkID=21608
>>
>
> Thanks, as noted above, that was not on the page I see....


Look again more carefully or use View Source. <eg>

Exactly that link is there on the specific page that you are (finally) reporting.
It is labeled there: Request technical support.

Once you go there you can follow the same path that I took from the
equivalent link on my page.

BTW the problem link you're reporting redirects to the same bad link
that I gave a workaround for. (i.e. delete the &cat= term)


HTH

Robert
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