[Tom Filipi]

Hi,
I have just downloaded and installed (I think) the latest automatic update
package & got the same "Windows Update has encountered an error and cannot
display the requested page." message others have reported. Previous auto
update was also nonfunctional, which I believed was related to the fact that
I can't get the Background Intelligent Transfer Service (BITS) to start on my
W2K-SP4 system. (Message is "The Background Intelligent Transfer Service
service terminated with
service-specific error 2147952445.")
I potsted elsewhere the info that a search of dependencies for QMGR.DLL
revealed that I am missing the following 3 files:
APPHELP.DLL
QMGRFTP.DLL
VSSAPI.DLL
I understand that APPHELP.DLL is specific to Windows XP and can safely be
ignored, but can anyone tell me where I can get the last 2? I have the
feeling that adding the latter 2 files could cure my own BITS problem - and
might be of use to others having update problems on Windows 2000.

[bumtracks]

http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_q/73.htm
fwiw perhaps the above link...
i just searched winxpsp2 home and have installed
> APPHELP.DLL
> VSSAPI.DLL
both are sp2 dates.

link above hopefully has all,,, they certainly do have bits...
> QMGRFTP.DLL


"Tom Filipi" <Tom Filipi@discussions.microsoft.com> wrote in message
news:1F4D6667-9FF3-4604-A193-1F874BBE7F4C@microsoft.com...
> Hi,
> I have just downloaded and installed (I think) the latest automatic update
> package & got the same "Windows Update has encountered an error and cannot
> display the requested page." message others have reported. Previous auto
> update was also nonfunctional, which I believed was related to the fact
> that
> I can't get the Background Intelligent Transfer Service (BITS) to start on
> my
> W2K-SP4 system. (Message is "The Background Intelligent Transfer Service
> service terminated with
> service-specific error 2147952445.")
> I potsted elsewhere the info that a search of dependencies for QMGR.DLL
> revealed that I am missing the following 3 files:
> APPHELP.DLL
> QMGRFTP.DLL
> VSSAPI.DLL
> I understand that APPHELP.DLL is specific to Windows XP and can safely be
> ignored, but can anyone tell me where I can get the last 2? I have the
> feeling that adding the latter 2 files could cure my own BITS problem -
> and
> might be of use to others having update problems on Windows 2000.

[Tom Filipi]

I just purchased QMGRFTP.DLL & VSSAPI.DLL and added them to my system, but
BITS still won't start. I also noticed that I can no longer get _any_
upgrades or security patches from the MS update site. Previously, I was able
to get the patches manually, even though BITS wouldn't start. I'm worried
about the vulnerability of my system if I can't patche for security issues.

"bumtracks" wrote:

> http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_q/73.htm
> fwiw perhaps the above link...
> i just searched winxpsp2 home and have installed
> > APPHELP.DLL
> > VSSAPI.DLL
> both are sp2 dates.
>
> link above hopefully has all,,, they certainly do have bits...
> > QMGRFTP.DLL
>
>
> "Tom Filipi" <Tom Filipi@discussions.microsoft.com> wrote in message
> news:1F4D6667-9FF3-4604-A193-1F874BBE7F4C@microsoft.com...
> > Hi,
> > I have just downloaded and installed (I think) the latest automatic update
> > package & got the same "Windows Update has encountered an error and cannot
> > display the requested page." message others have reported. Previous auto
> > update was also nonfunctional, which I believed was related to the fact
> > that
> > I can't get the Background Intelligent Transfer Service (BITS) to start on
> > my
> > W2K-SP4 system. (Message is "The Background Intelligent Transfer Service
> > service terminated with
> > service-specific error 2147952445.")
> > I potsted elsewhere the info that a search of dependencies for QMGR.DLL
> > revealed that I am missing the following 3 files:
> > APPHELP.DLL
> > QMGRFTP.DLL
> > VSSAPI.DLL
> > I understand that APPHELP.DLL is specific to Windows XP and can safely be
> > ignored, but can anyone tell me where I can get the last 2? I have the
> > feeling that adding the latter 2 files could cure my own BITS problem -
> > and
> > might be of use to others having update problems on Windows 2000.
>
>
>

[Robert Aldwinckle]

"Tom Filipi" <Tom Filipi@discussions.microsoft.com> wrote in message
news:1F4D6667-9FF3-4604-A193-1F874BBE7F4C@microsoft.com...
> Hi,
> I have just downloaded and installed (I think) the latest automatic update
> package & got the same "Windows Update has encountered an error and cannot
> display the requested page." message others have reported. Previous auto
> update was also nonfunctional, which I believed was related to the fact that
> I can't get the Background Intelligent Transfer Service (BITS) to start on my
> W2K-SP4 system.


Are you sure you are supposed to start it?
Some have written that it is only necessary for it to be Enabled
and allow AU or WU to start it when necessary.
More importantly have you checked on the status of the service
it depends on, RPC?


> (Message is "The Background Intelligent Transfer Service
> service terminated with
> service-specific error 2147952445.")


calc.exe F5 shows that that's equivalent to 0x8007273D

That code is not listed here

http://docxp.mvps.org/WU5-ERR.htm

but there are enough codes there in the range 0x800727xx
all associated with something called WSA to get the idea
that this one might be in the same set.

So we search with one of those keywords:

WSAStartup site:microsoft.com

and eventually find this list in the MSDN

http://msdn.microsoft.com/library/en-us/winsock/winsock/windows_sockets_error_codes_2.asp?frame=true

There the error codes are all listed as decimal numbers
so we interpret the 8007 prefix as a category code and
try to convert the 0x273D to decimal 10045 to find

<quote>
WSAEOPNOTSUPP
10045
Operation not supported.
The attempted operation is not supported for the type of object referenced. Usually this occurs when a socket descriptor to
a socket that cannot support this operation is trying to accept a connection on a datagram socket.

</quote>

How informative! ;}

I think that I would like to see some context for this error code before
trying to extrapolate further with just the code and its usual meaning.

However, it clearly suggests that details from you about your link
e.g. firewall, security software, etc. may all be relevant for understanding
your symptom.



> I potsted elsewhere the info that a search of dependencies for QMGR.DLL
> revealed that I am missing the following 3 files:
> APPHELP.DLL
> QMGRFTP.DLL
> VSSAPI.DLL


http://groups-beta.google.com/group/microsoft.public.softwareupdatesvcs/browse_frm/thread/ba56726ada513998/85aef14401aa1cf8?q=author:filipi+author:tom&rnum=3#85aef14401aa1cf8

(Feb 1. Wow. You have been at this for a while. <g>)


> I understand that APPHELP.DLL is specific to Windows XP and can safely be
> ignored, but can anyone tell me where I can get the last 2? I have the
> feeling that adding the latter 2 files could cure my own BITS problem - and
> might be of use to others having update problems on Windows 2000.

Unfortunately I think you may be misinterpreting or misusing the tool.
In order to expose actually necessary dependencies you need to run
regsvr32.exe under it and then pass the .dll module name to the the
program being "profiled". If the dependencies don't show up then
I think you can assume that they aren't important (at least for that
context. <eg>)

For example, both modules show msjava.dll as a "delay-load dependency
module which was not found" but as long as none of its entry points get
called it really doesn't matter. I also don't have qmgrftp.dll and haven't
had any problems with BITS AKAIK.


Finally, what the heck is VSS? Apparently it stands for
"Volume Shadow Copy Service"

<title>What Is Volume Shadow Copy Service?: Data Recovery</title>
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/TechRef/3cf204e6-709a-4eb8-8cbc-ad9655de91ba.mspx

(MSN search for
"Volume Shadow Copy Service" site:microsoft.com
)

<quote>
The Volume Shadow Copy Service provides the backup infrastructure
for the Microsoft Windows XP and Microsoft Windows Server 2003
operating systems, as well as a mechanism for creating consistent
point-in-time copies of data known as shadow copies.
</quote>


So it looks as if you don't need to worry about missing support
for that one for your OS either.


HTH

Robert Aldwinckle
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