[Justa Spot]

How can I get this to install. It says it is a critical update. I have tried
numerous times and each time it fails to install. Answer please to correct
this.

[Maurice N ~ MVP]

Your Windows folder is likely either C:\Windows or C:\WINNT. Find your Windows folder using Windows Explorer.
Locate file KB893066.log
Attach a copy of it in a reply-post here.

Look at your Windows Update log:
See if there is an "Error" for the date(s) when you had this problem.
It will have an entry (entries) with Error that would help to pin-down your pc's problem with Windows Update on-line functions.
C:\Windows\Windows Update.log (for Win98/Me)
C:\Windows\WindowsUpdate.log (for Win2000/XP / servers) (these systems may have Windows at folder WINNT )

You need to find the specific exception code number when you have an install failure.
--
Maurice N
MVP Windows - Shell / User
-----

Justa Spot wrote:
> How can I get this to install. It says it is a critical update. I
> have tried numerous times and each time it fails to install. Answer
> please to correct this.

[Justa Spot]

Maurice - thanks, now lets see if I do this correctly:-

Here is the copy of the KB893066.log for my most recent update - that failed
again.

2.434: 2005/06/18 23:42:56.032 (local)
2.434:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be72c3b46431532aa2193569e516ebe6\update\update.exe (version 6.1.22.4)
2.464: Hotfix started with following command line: /si
/ParentInfo:c6cd5a882af0704f8c4263df0a5e555c
2.944: DoInstallation: CleanPFR failed: 0x2
2.944: SetProductTypes: InfProductBuildType=BuildType.Sel
2.944: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.975: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB893066$
3.005: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
0xe0000102
3.085: ref tag c:\windows\system32\sp4.cab does not exist
3.095: ref tag c:\windows\system32\sp3.cab does not exist
3.115: ref tag c:\windows\system32\sp2.cab does not exist
3.115: ref tag c:\windows\system32\sp1.cab does not exist
3.155: ref tag c:\windows\system32\driver.cab does not exist
3.165: ref tag c:\windows\system32\fp40ext.cab does not exist
3.175: ref tag c:\windows\system32\fp40ext1.cab does not exist
3.245: ref tag c:\windows\system32\wms4.cab does not exist
3.245: ref tag c:\windows\system32\wms41.cab does not exist
3.245: ref tag c:\windows\system32\ims.cab does not exist
3.245: ref tag c:\windows\system32\ims1.cab does not exist
3.255: ref tag c:\windows\system32\ins.cab does not exist
3.255: ref tag c:\windows\system32\ins1.cab does not exist
3.255: Starting AnalyzeComponents
3.255: AnalyzePhaseZero used 0 ticks
3.255: No c:\windows\INF\updtblk.inf file.
3.255: OEM file scan used 0 ticks
4.587: GetTargetExists: GetFileAttributesEx(
c:\windows\$hf_mig$\kb893066\sp2qfe\tcpip.sys ) failed (23)
10.055: GetTargetExists: GetFileAttributesEx(
c:\windows\$hf_mig$\kb893066\sp2qfe\tcpip.sys ) failed (23)
10.115: AnalyzePhaseOne: used 6860 ticks
10.115: AnalyzeComponents: Hotpatch analysis disabled; skipping.
10.115: AnalyzeComponents: Hotpatching is disabled.
10.115: FindFirstFile c:\windows\$hf_mig$\*.*
11.627: KB893066 Setup encountered an error: The update.ver file is not
correct.
14.371: KB893066 Setup encountered an error: The update.ver file is not
correct.
15.773: KB893066 Setup encountered an error: The update.ver file is not
correct.
17.185: KB893066 Setup encountered an error: The update.ver file is not
correct.
18.577: KB893066 Setup encountered an error: The update.ver file is not
correct.
19.959: KB893066 Setup encountered an error: The update.ver file is not
correct.
22.723: AnalyzeForBranching used 2744 ticks.
22.723: AnalyzePhaseTwo used 0 ticks
22.723: AnalyzePhaseThree used 0 ticks
22.793: AnalyzePhaseFive used 10 ticks
22.793: AnalyzePhaseSix used 0 ticks
22.793: AnalyzeComponents used 19538 ticks
22.793: Downloading 0 files
22.793: bPatchMode = TRUE
22.793: Inventory complete: ReturnStatus=0, 19818 ticks
23.244: Num Ticks for invent : 20269
23.264: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
23.264: dumpDownloadTask returned 0xf201 (ready to install)
24.596: KB893066 installation did not complete.
24.596: Update.exe extended error code = 0xf201





This is the last information I have the last time I tried to install the
update. Hope this is what you mean- taken from the windows update log
2005-06-18 23:42:18-0400 708 668 Install failed: 80070017

"Maurice N ~ MVP" wrote:

> Your Windows folder is likely either C:\Windows or C:\WINNT. Find your Windows folder using Windows Explorer.
> Locate file KB893066.log
> Attach a copy of it in a reply-post here.
>
> Look at your Windows Update log:
> See if there is an "Error" for the date(s) when you had this problem.
> It will have an entry (entries) with Error that would help to pin-down your pc's problem with Windows Update on-line functions.
> C:\Windows\Windows Update.log (for Win98/Me)
> C:\Windows\WindowsUpdate.log (for Win2000/XP / servers) (these systems may have Windows at folder WINNT )
>
> You need to find the specific exception code number when you have an install failure.
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Justa Spot wrote:
> > How can I get this to install. It says it is a critical update. I
> > have tried numerous times and each time it fails to install. Answer
> > please to correct this.
>

[Torgeir Bakken \(MVP\)]

Justa Spot wrote:

> Maurice - thanks, now lets see if I do this correctly:-
>
> Here is the copy of the KB893066.log for my most recent
> update - that failed again.
>
> (snip)
Hi,

If you download and install it manually, what happens then:

http://www.microsoft.com/downloads/details.aspx?familyid=81049A86-6F39-4A27-A643-391262785CF3&displaylang=en



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

[Justa Spot]

I hit the link you inserted and tried the download that way. It also failed.
received the error "cannot copy the file update_SP2QFE.inf"
When I closed that, I got "data error (cyclyic redundancy check).
When I closed that, I got "KB93066 installation did not complete. Windows XP
has been partially updated and may not run properly."
Have I now made things worse?

"Torgeir Bakken (MVP)" wrote:

> Justa Spot wrote:
>
> > Maurice - thanks, now lets see if I do this correctly:-
> >
> > Here is the copy of the KB893066.log for my most recent
> > update - that failed again.
> >
> > (snip)
> Hi,
>
> If you download and install it manually, what happens then:
>
> http://www.microsoft.com/downloads/details.aspx?familyid=81049A86-6F39-4A27-A643-391262785CF3&displaylang=en
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scriptcenter/default.mspx
>

[Robert Aldwinckle]

"Justa Spot" <JustaSpot@discussions.microsoft.com> wrote in message
news:79C8FBE1-0EE0-4253-8107-0999CFA98319@microsoft.com...
> Maurice - thanks, now lets see if I do this correctly:-
>
> Here is the copy of the KB893066.log for my most recent update - that failed
> again.
....
> 23.264: dumpDownloadTask returned 0xf201 (ready to install)

My guess is that this means that you don't have sufficient permissions
on the account that you used to do the download.

Try switching to the Administrator account to complete the install?
This might be sufficient if you can figure out which program to run:

<title>HOW TO: Use the RUN AS Command to Start a Program as an
Administrator in Windows XP</title>
http://support.microsoft.com/default.aspx?scid=kb;en-us;305780&FR=1&PA=1&SD=HSCH

(Win-F1 Boolean search for titles only
"Run As" AND Administrator
)


....
> This is the last information I have the last time I tried to install the
> update. Hope this is what you mean- taken from the windows update log
> 2005-06-18 23:42:18-0400 708 668 Install failed: 80070017

BTW do you have the latest version of the installer?
(A recent critical update from WU apparently.)

<title>Windows Installer 3.1 (v2) is available</title>
http://support.microsoft.com/kb/893803


Good luck

Robert Aldwinckle
---

[Justa Spot]

How do I detect if I have the latest version?

"Robert Aldwinckle" wrote:

> "Justa Spot" <JustaSpot@discussions.microsoft.com> wrote in message
> news:79C8FBE1-0EE0-4253-8107-0999CFA98319@microsoft.com...
> > Maurice - thanks, now lets see if I do this correctly:-
> >
> > Here is the copy of the KB893066.log for my most recent update - that failed
> > again.
> ....
> > 23.264: dumpDownloadTask returned 0xf201 (ready to install)
>
> My guess is that this means that you don't have sufficient permissions
> on the account that you used to do the download.
>
> Try switching to the Administrator account to complete the install?
> This might be sufficient if you can figure out which program to run:
>
> <title>HOW TO: Use the RUN AS Command to Start a Program as an
> Administrator in Windows XP</title>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;305780&FR=1&PA=1&SD=HSCH
>
> (Win-F1 Boolean search for titles only
> "Run As" AND Administrator
> )
>
>
> ....
> > This is the last information I have the last time I tried to install the
> > update. Hope this is what you mean- taken from the windows update log
> > 2005-06-18 23:42:18-0400 708 668 Install failed: 80070017
>
> BTW do you have the latest version of the installer?
> (A recent critical update from WU apparently.)
>
> <title>Windows Installer 3.1 (v2) is available</title>
> http://support.microsoft.com/kb/893803
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>

[Robert Aldwinckle]

"Justa Spot" <JustaSpot@discussions.microsoft.com> wrote in message news:589FC605-D544-4737-AABA-EF23246C0606@microsoft.com...
> How do I detect if I have the latest version?
>
> "Robert Aldwinckle" wrote:
....
>> BTW do you have the latest version of the installer?
>> (A recent critical update from WU apparently.)
>>
>> <title>Windows Installer 3.1 (v2) is available</title>
>> http://support.microsoft.com/kb/893803


Check if you have that update showing in Add/Remove Programs?
(with Show Updates checked)

Alternatively open a cmd window and enter this pipeline:

systeminfo | find /i "893803"

I don't have it yet so I don't know what the module versions
involved in that update are. Perhaps the MBSA knows it?

The question was just to elicit more information about your
symptom which could be relevant.


HTH

Robert
---

[Justa Spot]

Yes, I checked the add/remove and I do have windows installer 3.1(KB893803)
When I look in the file KB893066.log - the last few lines read:
install. Return STATUS_READY_TO_INSTALL
23.264: dumpDownloadTask returned 0xf201 (ready to install)
24.596: KB893066 installation did not complete.
24.596: Update.exe extended error code = 0xf201

My Windows update log gets this:
Install failed: 80070017

So, I am unable to install the update.



"Robert Aldwinckle" wrote:

> "Justa Spot" <JustaSpot@discussions.microsoft.com> wrote in message news:589FC605-D544-4737-AABA-EF23246C0606@microsoft.com...
> > How do I detect if I have the latest version?
> >
> > "Robert Aldwinckle" wrote:
> ....
> >> BTW do you have the latest version of the installer?
> >> (A recent critical update from WU apparently.)
> >>
> >> <title>Windows Installer 3.1 (v2) is available</title>
> >> http://support.microsoft.com/kb/893803
>
>
> Check if you have that update showing in Add/Remove Programs?
> (with Show Updates checked)
>
> Alternatively open a cmd window and enter this pipeline:
>
> systeminfo | find /i "893803"
>
> I don't have it yet so I don't know what the module versions
> involved in that update are. Perhaps the MBSA knows it?
>
> The question was just to elicit more information about your
> symptom which could be relevant.
>
>
> HTH
>
> Robert
> ---
>
>
>

[Robert Aldwinckle]

"Justa Spot" <JustaSpot@discussions.microsoft.com> wrote in message news:DC251BD4-5CE5-4AAB-912C-CA6C40E5CB02@microsoft.com
....
> My Windows update log gets this:
> Install failed: 80070017

That's the cyclic redundancy check again.
I still think that is it just as likely to be an erroneous symptom
of a permissions problem as an indication of an actual corrupt file.

Unless you are getting clearer clues elsewhere as to which "file"
is supposedly corrupt or inaccessible I would trace all accesses
(reads and writes) to: SoftwareDistribution;Update;CatRoot
using FileMon (freeware from SysInternals). Note that the above
string is a suggested input filter which should interleave reads
and writes to both of the main AU data repositories, including
writes to the log.


Good luck

Robert
---