[Raj]

The following windows update will not install:
Security Update for Outlook Express 6 Service Pack 1 (KB897715)

I keep getting the following error:

“The version of outlook express you have installed does not match the update
you are trying to install”

I have checked and I’m currently running version 6

[Maurice N ~ MVP]

Is this on Windows XP? and if so, does it have Service Pack 2 ?
Find out & post back some details.

From main menu, select RUN, and type in
WINVER <Enter-key>

Write down the whole line with build & version number.

While in Outlook Express, select HELP >> About.
Write down the whole version number.
such as 6.00.2900.xxxxxxxxxxxxxxx

Try getting your update again, but first temporarily disable your antivirus,
and close all your running user programs, especially Outlook Express.
--
Maurice N
MVP Windows - Shell / User

---
"Raj" wrote
> The following windows update will not install:
> Security Update for Outlook Express 6 Service Pack 1 (KB897715)
>
> I keep getting the following error:
>
> "The version of outlook express you have installed does not match the
> update
> you are trying to install"
>
> I have checked and I'm currently running version 6
>

[Raj]

XP server pack 1

Version of XP: 5.1 (build 2600.xpsp2.050301-1526 : Service Pack 1)

Outlook Express: 6.00.2800.1106 (xpsp1.020828-1920).

Have tried disabling the anti-virus and firewall and made sure outlook
expres was closed down before trying to install update. Have tried install
update in Safe mode as well.

"Maurice N ~ MVP" wrote:

> Is this on Windows XP? and if so, does it have Service Pack 2 ?
> Find out & post back some details.
>
> From main menu, select RUN, and type in
> WINVER <Enter-key>
>
> Write down the whole line with build & version number.
>
> While in Outlook Express, select HELP >> About.
> Write down the whole version number.
> such as 6.00.2900.xxxxxxxxxxxxxxx
>
> Try getting your update again, but first temporarily disable your antivirus,
> and close all your running user programs, especially Outlook Express.
> --
> Maurice N
> MVP Windows - Shell / User
>
> ---
> "Raj" wrote
> > The following windows update will not install:
> > Security Update for Outlook Express 6 Service Pack 1 (KB897715)
> >
> > I keep getting the following error:
> >
> > "The version of outlook express you have installed does not match the
> > update
> > you are trying to install"
> >
> > I have checked and I'm currently running version 6
> >
>
>
>

[Sharrie]

Hi, I've had the same problem but on Windows 2000.

I found that even though the installation failed, this update was still
listed under Add/Remove Programs. I removed it and installed it again from
Windows Update with no problem.

Hope it works for you too.

"Raj" wrote:

> XP server pack 1
>
> Version of XP: 5.1 (build 2600.xpsp2.050301-1526 : Service Pack 1)
>
> Outlook Express: 6.00.2800.1106 (xpsp1.020828-1920).
>
> Have tried disabling the anti-virus and firewall and made sure outlook
> expres was closed down before trying to install update. Have tried install
> update in Safe mode as well.
>
> "Maurice N ~ MVP" wrote:
>
> > Is this on Windows XP? and if so, does it have Service Pack 2 ?
> > Find out & post back some details.
> >
> > From main menu, select RUN, and type in
> > WINVER <Enter-key>
> >
> > Write down the whole line with build & version number.
> >
> > While in Outlook Express, select HELP >> About.
> > Write down the whole version number.
> > such as 6.00.2900.xxxxxxxxxxxxxxx
> >
> > Try getting your update again, but first temporarily disable your antivirus,
> > and close all your running user programs, especially Outlook Express.
> > --
> > Maurice N
> > MVP Windows - Shell / User
> >
> > ---
> > "Raj" wrote
> > > The following windows update will not install:
> > > Security Update for Outlook Express 6 Service Pack 1 (KB897715)
> > >
> > > I keep getting the following error:
> > >
> > > "The version of outlook express you have installed does not match the
> > > update
> > > you are trying to install"
> > >
> > > I have checked and I'm currently running version 6
> > >
> >
> >
> >

[Raj]

Checked add/remove prgrams there is nothing listed for this update.

"Sharrie" wrote:

> Hi, I've had the same problem but on Windows 2000.
>
> I found that even though the installation failed, this update was still
> listed under Add/Remove Programs. I removed it and installed it again from
> Windows Update with no problem.
>
> Hope it works for you too.
>
> "Raj" wrote:
>
> > XP server pack 1
> >
> > Version of XP: 5.1 (build 2600.xpsp2.050301-1526 : Service Pack 1)
> >
> > Outlook Express: 6.00.2800.1106 (xpsp1.020828-1920).
> >
> > Have tried disabling the anti-virus and firewall and made sure outlook
> > expres was closed down before trying to install update. Have tried install
> > update in Safe mode as well.
> >
> > "Maurice N ~ MVP" wrote:
> >
> > > Is this on Windows XP? and if so, does it have Service Pack 2 ?
> > > Find out & post back some details.
> > >
> > > From main menu, select RUN, and type in
> > > WINVER <Enter-key>
> > >
> > > Write down the whole line with build & version number.
> > >
> > > While in Outlook Express, select HELP >> About.
> > > Write down the whole version number.
> > > such as 6.00.2900.xxxxxxxxxxxxxxx
> > >
> > > Try getting your update again, but first temporarily disable your antivirus,
> > > and close all your running user programs, especially Outlook Express.
> > > --
> > > Maurice N
> > > MVP Windows - Shell / User
> > >
> > > ---
> > > "Raj" wrote
> > > > The following windows update will not install:
> > > > Security Update for Outlook Express 6 Service Pack 1 (KB897715)
> > > >
> > > > I keep getting the following error:
> > > >
> > > > "The version of outlook express you have installed does not match the
> > > > update
> > > > you are trying to install"
> > > >
> > > > I have checked and I'm currently running version 6
> > > >
> > >
> > >
> > >