[roy]

hi all trying to download the latest updates and every time i try the sceen
freezes and locks up and i get nothing , i have recently removed noton av
with no probs and also messenger freezes when trying to log in ??/ any help
would be apreciated

[Ivan Kobrinsky]

roy:

> hi all trying to download the latest updates and every time i

Which Windows version/updates?

> try the sceen freezes and locks up and i get nothing , i have
> recently removed noton av with no probs and also messenger
> freezes when trying to log in ??/ any help would be apreciated

Before installation deselect services which are running in background
(BTW: deactivated Norton AV is not enough - you also have to deactivate
your Desktop Firewall(s)).

If after that still leaving patching-problems, your system seems to
be infected with spyware or even with more harmful malware than a PF.
In this case reinstall and then update your system before going online
(i.e. by a "clean" USB stick).

[roy]

thanks for the reply I have xp serpack 2 , i have now sorted the problem I
ued system restore and can now get updates
norton is not there (uninstalled) and i am using avg instead (no virus found
)
thank you for your help
Roy

"Ivan Kobrinsky" wrote:

> roy:
>
> > hi all trying to download the latest updates and every time i
>
> Which Windows version/updates?
>
> > try the sceen freezes and locks up and i get nothing , i have
> > recently removed noton av with no probs and also messenger
> > freezes when trying to log in ??/ any help would be apreciated
>
> Before installation deselect services which are running in background
> (BTW: deactivated Norton AV is not enough - you also have to deactivate
> your Desktop Firewall(s)).
>
> If after that still leaving patching-problems, your system seems to
> be infected with spyware or even with more harmful malware than a PF.
> In this case reinstall and then update your system before going online
> (i.e. by a "clean" USB stick).
>
>

[Ivan Kobrinsky]

roy:

> thanks for the reply I have xp serpack 2 ,

Service Pack 2 is well-known to prepare problems if the system was
infected with Spyware or more harmful things already.

> ued system restore and can now get updates

Are you really sure that at this time your system was not yet secretly
infected. The malware simply slept... in your proximity?

> norton is not there (uninstalled)

Well, in german you call this way Norton-M"ullhalde.

> and i am using avg instead (no virus found)

http://home.arcor.de/scheinsicherheit/introduction.htm
http://www.ntsvcfg.de/ntsvcfg_eng.html


Good luck.