[Cheryl]

Hi...a couple weeks ago I had ask for some help with a XP problem and Galen
was so nice in helping me out. The problem was for my boss, who couldn't get
into Windows XP. The problem was as follows:

When I boot up, I get a message that windows wasn't
able to open properly, reason unknown, then it give me options...open safe
mode, open safe mode networking..I think that's it, and a couple others. If
I try to open it normally or open it to the last successful open, it shuts
off, then reboots to the same problem. If I try safe mode, it give me the
message that the ntoskrnl.exe is missing, but I still can't get in to fix it
and wondering what I need to get around that.

Galen's instructions to fix the problem were as follows:

Reboot the computer, as the computer is starting you should see a message to
press any key to boot from the CD. When you see this message press any key.

In the Microsoft Windows XP setup menu press the R key to enter the recovery
console.

Select the operating system you wish to fix, and then enter the
administrator password.

Type expand d:\i386\ntoskrnl.ex_ c:\windows\system32

You will then be prompted if you wish to overwrite the file type Y and press
enter to overwrite the file.

Type exit to reboot the computer.

The problem is that my boss gets to where he types in
expand d:\i386\ntoskrnl.ex_ c:\windows\system32

then, if I'm not misunderstanding him, he gets:

c:\window/
Which windows installations would you like to log onto to:

He only has one option and uses it, but then he gets:

C:\Windows> and a space for him to type in something and that's where he's
lost. What does he type in there?

--cheryl

[Galen]

In news:FA233C3E-A9C8-456E-85C9-62FA930C1046@microsoft.com,
Cheryl <Cheryl@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Hi...a couple weeks ago I had ask for some help with a XP problem and
> Galen was so nice in helping me out. The problem was for my boss,
> who couldn't get into Windows XP. The problem was as follows:
<snip>

Cheryl,

Hello and welcome back. I have dug this answer up for you and have found a
decent site that I'm going to direct you to instead.

CH000646: NTOSKRNL.EXE is missing or corrupt.:
http://www.computerhope.com/issues/ch000646.htm

Going there will give you a number of different options and fixes. (It might
be possible just to do the bootcfg /rebuild command for instance so pay
careful attention also to the links on that page.)

http://www.computerhope.com/issues/ch000648.htm

That's one link from the page that has that information on it.

At the prompt he'd have typed the switch "expand d:\i386\ntoskrnl.ex_
c:\windows\system32" without the quotes of course.

Now if the CD drive is not D: then that drive letter would be changed in the
switch to the new letter - say F: or G: or what have you.

I hope that's enough to get you going in the right direction.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

[Cheryl]

Galen,

Thanks so much for all your help! I can't tell you how much I appreciate
it! :)

--cheryl

[Galen]

In news:5E7FFC35-28F6-49B4-8914-58E75ECA6CD2@microsoft.com,
Cheryl <Cheryl@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Galen,
>
> Thanks so much for all your help! I can't tell you how much I
> appreciate it! :)
>
> --cheryl

No worries, it keeps me busy. Thanks for the feedback though.

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes