Guy
07-09-2005, 11:38 PM
Thanks, the information was helpful.
"Susan" wrote:
> Microsoft Online Assisted support helped me.
> Therefore, I suggest you try the following methods and see if the problem is
> solved.
>
> Method 1:
> ==============
> 1. Click Start, click Settings, and then click Printers.
> 2. Make sure to delete all the 2100PCL6 and 2300 printers.
> 3. Click on File menu, click "Server Properties".
> 4. Click on the Drivers tab, please ensure to remove all the drivers refers
> to 2100 and 2300 printers here.
> 5. Then please manually install the latest HP 2300 driver you have
> downloaded once again.
>
> Method 2:
> ================
> I suggest you use a powerful tool Print Migrator 3.1 to have a try. This
> utility is available for download from:
>
> http://www.microsoft.com/WindowsServer2003/techinfo/overview/printmigrator3.1.mspx
>
> First you can export/backup the print configurations and drivers from the
> server that you haven't experienced problems. And then please restore to the
> problematic servers.
>
> Please try the methods above and get back to me. Thanks for your time and
> efforts on this issue. I will be awaiting your reply.
>
> Best regards,
>
> Peterson Wu
> Microsoft Professional Support
> Windows 2000 Online Team
> v-petewu@microsoft.com
>
> "LindaLee" wrote:
>
> > I too am fighting with this problem over the network. The 2100 driver works
> > somewhat but of course does not give you the property options that the other
> > one does.
> >
> > There has to be a solution somewhere.
> >
> > I have removed each of the updates that were installed at the same time,
> > then rescanned for updates and it shows the hp update driver as needed yet my
> > computer is still messed up. Still looking for further assistance...
> >
> > "Susan" wrote:
> >
> > > I still have a problem with the HP2300 printer. My temp solution is I'm
> > > using 2100 PCL6 drivers for the HP2300 printers and 4100 PCL6 drivers for the
> > > HP4200 printers. Hope this works for you guys.
> > >
> > > "Joe@SAA" wrote:
> > >
> > > > Windows 2000/SP4. All critical/security updates installed. HP says this is
> > > > a "Windows" problem.
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > And *your* Windows version would be...?
> > > > >
> > > > > The "latest Windows Updates" would be...?
> > > > >
> > > > > What does HP Support have to say about this?
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE), AH-VSOP
> > > > >
> > > > > Are You Ready for WinXP SP2?
> > > > > http://support.microsoft.com/default.aspx?pr=windowsxpsp2
> > > > >
> > > > > What You Should Know About Spyware
> > > > > http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
> > > > >
> > > > > AumHa Forums
> > > > > http://forum.aumha.org
> > > > >
> > > > >
> > > > > Joe@SAA wrote:
> > > > > > Has anyone been able to figure this out yet? While I can print to my
> > > > > > HP4200, everytime I try to print to another printer (File, Print, ...), I
> > > > > > get an exception error and the application crashes. I've downloaded the
> > > > > > most recent HP4200 driver from HP and installed it with no success. When
> > > > > > I remove the HP4200 printer, everything works. So how do I get rid of
> > > > > > whatever the Microsoft update did? There's no uninstall.
> > > > > > >
> > > > > > > > I had the same problem but with all my HP2300n printers. Did you
> > > > > > > > solve the problem?
> > > > > > > >
> > > > > > > > "Carolyn" wrote:
> > > > > > > >
> > > > > > > > > I uninstalled and reinstalled the printer, but it didn't make a
> > > > > > > > > difference (it is a network printer). I also checked in Add/Remove
> > > > > > > > > Programs, but I didn't see the update listed there.
> > > > > > > > >
> > > > > > > > > > I think you could just "uninstall" the HP printer and then
> > > > > > > > > > reinstall it.
> > > > > > > > > >
> > > > > > > > > > > I have a user that is having the exact same problem after
> > > > > > > > > > > updating the HP driver. Is there a way to remove this update
> > > > > > > > > > > from her PC?
> > > > > > > > > > >
> > > > > > > > > > > > It's seldom a wise idea to install drivers recommended by
> > > > > > > > > > > > Windows Update, Scott. Check manufacturers' websites for
> > > > > > > > > > > > such updates. --
> > > > > > > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > > > > > > MS MVP-Windows (IE/OE), AH-VSOP
> > > > > > > > > > > >
> > > > > > > > > > > > Are You Ready for WinXP SP2?
> > > > > > > > > > > > http://support.microsoft.com/default.aspx?pr=windowsxpsp2
> > > > > > > > > > > >
> > > > > > > > > > > > What You Should Know About Spyware
> > > > > > > > > > > > http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
> > > > > > > > > > > >
> > > > > > > > > > > > AumHa Forums
> > > > > > > > > > > > http://forum.aumha.org
> > > > > > > > > > > >
> > > > > > > > > > > > Scott wrote:
> > > > > > > > > > > > > I installed the latest driver updates (2 driver updates for
> > > > > > > > > > > > > August) and began having problems with our HP 4200 printers.
> > > > > > > > > > > > >
> > > > > > > > > > > > > On one printer, the users simply weren't able to print
> > > > > > > > > > > > > anymore. I noticed a changed a setting in general tab,
> > > > > > > > > > > > > printing preferences, "Destination tab, destination
> > > > > > > > > > > > > features, job storage settings were changed to "proof and
> > > > > > > > > > > > > hold" !
> > > > > > > > > > > > >
> > > > > > > > > > > > > Note - trying to open general tab, printing preferences one
> > > > > > > > > > > > > of these 4200's resulted in an error "Function address
> > > > > > > > > > > > > 0x78010479 caused a protection fault. (exception code
> > > > > > > > > > > > > 0xc0000005) Some or all of the proprty
> > > > > > > > > > > > > page(s) may not be displayed. And sure enought that was as
> > > > > > > > > > > > > far as I could go.
> > > > > > > > > > > > >
> > > > > > > > > > > > > This is unique to the 4200 printers.
> > > > > > > > > > > > >
> > > > > > > > > > > > > Also, the details section when you do windows update will
> > > > > > > > > > > > > not display any detail info about the driver updates. Just
> > > > > > > > > > > > > a 404 error.
> > > > >
> > > > >
"Susan" wrote:
> Microsoft Online Assisted support helped me.
> Therefore, I suggest you try the following methods and see if the problem is
> solved.
>
> Method 1:
> ==============
> 1. Click Start, click Settings, and then click Printers.
> 2. Make sure to delete all the 2100PCL6 and 2300 printers.
> 3. Click on File menu, click "Server Properties".
> 4. Click on the Drivers tab, please ensure to remove all the drivers refers
> to 2100 and 2300 printers here.
> 5. Then please manually install the latest HP 2300 driver you have
> downloaded once again.
>
> Method 2:
> ================
> I suggest you use a powerful tool Print Migrator 3.1 to have a try. This
> utility is available for download from:
>
> http://www.microsoft.com/WindowsServer2003/techinfo/overview/printmigrator3.1.mspx
>
> First you can export/backup the print configurations and drivers from the
> server that you haven't experienced problems. And then please restore to the
> problematic servers.
>
> Please try the methods above and get back to me. Thanks for your time and
> efforts on this issue. I will be awaiting your reply.
>
> Best regards,
>
> Peterson Wu
> Microsoft Professional Support
> Windows 2000 Online Team
> v-petewu@microsoft.com
>
> "LindaLee" wrote:
>
> > I too am fighting with this problem over the network. The 2100 driver works
> > somewhat but of course does not give you the property options that the other
> > one does.
> >
> > There has to be a solution somewhere.
> >
> > I have removed each of the updates that were installed at the same time,
> > then rescanned for updates and it shows the hp update driver as needed yet my
> > computer is still messed up. Still looking for further assistance...
> >
> > "Susan" wrote:
> >
> > > I still have a problem with the HP2300 printer. My temp solution is I'm
> > > using 2100 PCL6 drivers for the HP2300 printers and 4100 PCL6 drivers for the
> > > HP4200 printers. Hope this works for you guys.
> > >
> > > "Joe@SAA" wrote:
> > >
> > > > Windows 2000/SP4. All critical/security updates installed. HP says this is
> > > > a "Windows" problem.
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > And *your* Windows version would be...?
> > > > >
> > > > > The "latest Windows Updates" would be...?
> > > > >
> > > > > What does HP Support have to say about this?
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE), AH-VSOP
> > > > >
> > > > > Are You Ready for WinXP SP2?
> > > > > http://support.microsoft.com/default.aspx?pr=windowsxpsp2
> > > > >
> > > > > What You Should Know About Spyware
> > > > > http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
> > > > >
> > > > > AumHa Forums
> > > > > http://forum.aumha.org
> > > > >
> > > > >
> > > > > Joe@SAA wrote:
> > > > > > Has anyone been able to figure this out yet? While I can print to my
> > > > > > HP4200, everytime I try to print to another printer (File, Print, ...), I
> > > > > > get an exception error and the application crashes. I've downloaded the
> > > > > > most recent HP4200 driver from HP and installed it with no success. When
> > > > > > I remove the HP4200 printer, everything works. So how do I get rid of
> > > > > > whatever the Microsoft update did? There's no uninstall.
> > > > > > >
> > > > > > > > I had the same problem but with all my HP2300n printers. Did you
> > > > > > > > solve the problem?
> > > > > > > >
> > > > > > > > "Carolyn" wrote:
> > > > > > > >
> > > > > > > > > I uninstalled and reinstalled the printer, but it didn't make a
> > > > > > > > > difference (it is a network printer). I also checked in Add/Remove
> > > > > > > > > Programs, but I didn't see the update listed there.
> > > > > > > > >
> > > > > > > > > > I think you could just "uninstall" the HP printer and then
> > > > > > > > > > reinstall it.
> > > > > > > > > >
> > > > > > > > > > > I have a user that is having the exact same problem after
> > > > > > > > > > > updating the HP driver. Is there a way to remove this update
> > > > > > > > > > > from her PC?
> > > > > > > > > > >
> > > > > > > > > > > > It's seldom a wise idea to install drivers recommended by
> > > > > > > > > > > > Windows Update, Scott. Check manufacturers' websites for
> > > > > > > > > > > > such updates. --
> > > > > > > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > > > > > > MS MVP-Windows (IE/OE), AH-VSOP
> > > > > > > > > > > >
> > > > > > > > > > > > Are You Ready for WinXP SP2?
> > > > > > > > > > > > http://support.microsoft.com/default.aspx?pr=windowsxpsp2
> > > > > > > > > > > >
> > > > > > > > > > > > What You Should Know About Spyware
> > > > > > > > > > > > http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
> > > > > > > > > > > >
> > > > > > > > > > > > AumHa Forums
> > > > > > > > > > > > http://forum.aumha.org
> > > > > > > > > > > >
> > > > > > > > > > > > Scott wrote:
> > > > > > > > > > > > > I installed the latest driver updates (2 driver updates for
> > > > > > > > > > > > > August) and began having problems with our HP 4200 printers.
> > > > > > > > > > > > >
> > > > > > > > > > > > > On one printer, the users simply weren't able to print
> > > > > > > > > > > > > anymore. I noticed a changed a setting in general tab,
> > > > > > > > > > > > > printing preferences, "Destination tab, destination
> > > > > > > > > > > > > features, job storage settings were changed to "proof and
> > > > > > > > > > > > > hold" !
> > > > > > > > > > > > >
> > > > > > > > > > > > > Note - trying to open general tab, printing preferences one
> > > > > > > > > > > > > of these 4200's resulted in an error "Function address
> > > > > > > > > > > > > 0x78010479 caused a protection fault. (exception code
> > > > > > > > > > > > > 0xc0000005) Some or all of the proprty
> > > > > > > > > > > > > page(s) may not be displayed. And sure enought that was as
> > > > > > > > > > > > > far as I could go.
> > > > > > > > > > > > >
> > > > > > > > > > > > > This is unique to the 4200 printers.
> > > > > > > > > > > > >
> > > > > > > > > > > > > Also, the details section when you do windows update will
> > > > > > > > > > > > > not display any detail info about the driver updates. Just
> > > > > > > > > > > > > a 404 error.
> > > > >
> > > > >