[Mike Busch]

This friend at one time updated to service pack 2. It caused problems so she
stated that she found some place to uninstall. Now she tried to reinstall and
after she downloaded it half way into the installation it states that she is
not authorized. She is set up as administrator, but I noticed before the
install the in the Add or remove programs in the control panel, Service pac 2
files are already present. If she removes them will this help. Thanks in
advance.

[Jupiter Jones [MVP]]

Mike;
What exactly is in Add/Remove Programs?
Items with "SP2" at the end are normal for computers without SP-2.
Those are updates that are incorporated in SP-2 and those entries are
removed once SP-2 is installed.
They are not part of SP-2 and do not indicate a partial installation of
SP-2.

If "Service Pack 2" is listed, then SP-2 is installed.

See if this helps your install issue with SP-2:
http://www3.telus.net/dandemar/acdensp2.htm

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
In memory of our dear friend, MVP Alex Nichol
http://www.dts-l.org


"Mike Busch" <MikeBusch@discussions.microsoft.com> wrote in message
news:80721ECC-FD58-40E5-BF2B-CA356CEAA08F@microsoft.com...
> This friend at one time updated to service pack 2. It caused problems so
> she
> stated that she found some place to uninstall. Now she tried to reinstall
> and
> after she downloaded it half way into the installation it states that she
> is
> not authorized. She is set up as administrator, but I noticed before the
> install the in the Add or remove programs in the control panel, Service
> pac 2
> files are already present. If she removes them will this help. Thanks in
> advance.