[jeff]

Automatic Windows Updates does not function and I am unable to complete the
installation of the latest version of windows update software. When at the
"Checking for the latest version of the Windows Update software..." page the
process stalls at this point: "Depending on your connection speed, this might
take a minute. During this time, you may receive one or more security
warnings. Review each security warning to ensure that the content is signed
by Microsoft, and then click Install or Yes to install the software." I
recieve no error messages, the process just stops.

[Maurice N ~ MVP]

Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

Click OK. Apply changes to IE browser.

Retry Windows Update.

Suggestion B: If still no joy, start on some research.
Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.

--
Maurice N
MVP Windows - Shell / User
-----

jeff wrote:
> Automatic Windows Updates does not function and I am unable to
> complete the installation of the latest version of windows update
> software. When at the "Checking for the latest version of the Windows
> Update software..." page the process stalls at this point: "Depending
> on your connection speed, this might take a minute. During this time,
> you may receive one or more security warnings. Review each security
> warning to ensure that the content is signed by Microsoft, and then
> click Install or Yes to install the software." I recieve no error
> messages, the process just stops.

[Jeff]

Thank you for the help, but it still does not work.

I followed your instructions.

Here are the last few entries in the log:

2005-05-21 15:07:46-0400 2836 cf4 Binary: C:\WINDOWS\System32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-21 15:07:46-0400 2836 cf4 Required Version for binary
C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
2005-05-21 15:07:46-0400 2836 cf4 Binary: C:\WINDOWS\System32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-21 15:07:46-0400 2836 cf4 Required Version for binary
C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
2005-05-21 15:07:46-0400 2836 cf4 Binary: C:\WINDOWS\System32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-21 15:07:46-0400 2836 cf4 Required Version for binary
C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
2005-05-21 15:07:46-0400 2836 cf4 Binary: C:\WINDOWS\System32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
Microsoft.Update.AutoUpdate failed: error 0x800401f3
2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
Microsoft.Update.SystemInfo failed: error 0x800401f3


"Maurice N ~ MVP" wrote:

> Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
> Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
>
> Look very closely at line that says:
>
> "Require server verification (https:) for all sites in this zone" to
> *clear* the selection.
> (e.g. You want that to be un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to
> list of "Trusted Sites" --
>
> type
> http://*.download.windowsupdate.com (click Add)
>
> http://v5.windowsupdate.microsoft.com
>
> https://v5.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> Click OK. Apply changes to IE browser.
>
> Retry Windows Update.
>
> Suggestion B: If still no joy, start on some research.
> Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).
>
> Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> jeff wrote:
> > Automatic Windows Updates does not function and I am unable to
> > complete the installation of the latest version of windows update
> > software. When at the "Checking for the latest version of the Windows
> > Update software..." page the process stalls at this point: "Depending
> > on your connection speed, this might take a minute. During this time,
> > you may receive one or more security warnings. Review each security
> > warning to ensure that the content is signed by Microsoft, and then
> > click Install or Yes to install the software." I recieve no error
> > messages, the process just stops.
>

[Maurice N ~ MVP]

If your Windows folder is at \WINNT, modify the following lines from \Windows to \WINNT .

Click on Start, select Run and type in each line that follows:
REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll

Retry Windows Update.
HTH
--
Maurice N
MVP Windows - Shell / User
-----

Jeff wrote:
> Thank you for the help, but it still does not work.
>
> I followed your instructions.
>
> Here are the last few entries in the log:
>
> 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> C:\WINDOWS\System32\wuaueng.dll: Target version: 5.4.3790.2182
> Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> Version for binary C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
> 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> C:\WINDOWS\System32\wuaueng1.dll: Target version: 5.4.3790.2182
> Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> Version for binary C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
> 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> C:\WINDOWS\System32\wucltui.dll: Target version: 5.4.3790.2182
> Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> Version for binary C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
> 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> C:\WINDOWS\System32\wups.dll: Target version: 5.4.3790.2182 Required:
> 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> Microsoft.Update.AutoUpdate failed: error 0x800401f3
> 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> Microsoft.Update.SystemInfo failed: error 0x800401f3
>

[Geoff]

I can't speak for Jeff, but your solution fixed my identical problem.

Thanks for your help.

"Maurice N ~ MVP" wrote:

> If your Windows folder is at \WINNT, modify the following lines from \Windows to \WINNT .
>
> Click on Start, select Run and type in each line that follows:
> REGSVR32 C:\WINDOWS\system32\wuapi.dll
> REGSVR32 C:\WINDOWS\system32\wuaueng.dll
> REGSVR32 C:\WINDOWS\system32\atl.dll
> REGSVR32 C:\WINDOWS\system32\wucltui.dll
> REGSVR32 C:\WINDOWS\system32\wups.dll
>
> Retry Windows Update.
> HTH
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Jeff wrote:
> > Thank you for the help, but it still does not work.
> >
> > I followed your instructions.
> >
> > Here are the last few entries in the log:
> >
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wuaueng.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wuaueng1.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wucltui.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wups.dll: Target version: 5.4.3790.2182 Required:
> > 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> > Microsoft.Update.AutoUpdate failed: error 0x800401f3
> > 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> > Microsoft.Update.SystemInfo failed: error 0x800401f3
> >
>
>

[Jeff]

Sorry about my ignorance....but how do I tell whether it is at wiint or
windows?

Also, when I double click on my computer and then again on C drive, there is
a windows folder, but there is not a winnt folder.

Jeff

"Maurice N ~ MVP" wrote:

> If your Windows folder is at \WINNT, modify the following lines from \Windows to \WINNT .
>
> Click on Start, select Run and type in each line that follows:
> REGSVR32 C:\WINDOWS\system32\wuapi.dll
> REGSVR32 C:\WINDOWS\system32\wuaueng.dll
> REGSVR32 C:\WINDOWS\system32\atl.dll
> REGSVR32 C:\WINDOWS\system32\wucltui.dll
> REGSVR32 C:\WINDOWS\system32\wups.dll
>
> Retry Windows Update.
> HTH
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Jeff wrote:
> > Thank you for the help, but it still does not work.
> >
> > I followed your instructions.
> >
> > Here are the last few entries in the log:
> >
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wuaueng.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wuaueng1.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wucltui.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wups.dll: Target version: 5.4.3790.2182 Required:
> > 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> > Microsoft.Update.AutoUpdate failed: error 0x800401f3
> > 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> > Microsoft.Update.SystemInfo failed: error 0x800401f3
> >
>
>

[Maurice N ~ MVP]

Geoff, You're very welcome!
--
Maurice N
MVP Windows - Shell / User
-----


Geoff wrote:
> I can't speak for Jeff, but your solution fixed my identical problem.
>
> Thanks for your help.

[Maurice N ~ MVP]

Jeff,

From your note, your Windows is stored at \Windows folder. Go for the gusto.

--
Maurice N
MVP Windows - Shell / User
-----


Jeff wrote:
> Sorry about my ignorance....but how do I tell whether it is at wiint
> or windows?
>
> Also, when I double click on my computer and then again on C drive,
> there is a windows folder, but there is not a winnt folder.
>
> Jeff
>
> "Maurice N ~ MVP" wrote:
>
>> If your Windows folder is at \WINNT, modify the following lines from
>> \Windows to \WINNT .
>>
>> Click on Start, select Run and type in each line that follows:
>> REGSVR32 C:\WINDOWS\system32\wuapi.dll
>> REGSVR32 C:\WINDOWS\system32\wuaueng.dll
>> REGSVR32 C:\WINDOWS\system32\atl.dll
>> REGSVR32 C:\WINDOWS\system32\wucltui.dll
>> REGSVR32 C:\WINDOWS\system32\wups.dll
>>
>> Retry Windows Update.
>> HTH
>> --
>> Maurice N
>> MVP Windows - Shell / User
>> -----

[peglous]

"Maurice N ~ MVP" wrote:

> If your Windows folder is at \WINNT, modify the following lines from \Windows to \WINNT .
>
> Click on Start, select Run and type in each line that follows:
> REGSVR32 C:\WINDOWS\system32\wuapi.dll
> REGSVR32 C:\WINDOWS\system32\wuaueng.dll
> REGSVR32 C:\WINDOWS\system32\atl.dll
> REGSVR32 C:\WINDOWS\system32\wucltui.dll
> REGSVR32 C:\WINDOWS\system32\wups.dll
>
> Retry Windows Update.
> HTH
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Jeff wrote:
> > Thank you for the help, but it still does not work.
> >
> > I followed your instructions.
> >
> > Here are the last few entries in the log:
> >
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wuaueng.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wuaueng1.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wucltui.dll: Target version: 5.4.3790.2182
> > Required: 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 Required
> > Version for binary C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
> > 2005-05-21 15:07:46-0400 2836 cf4 Binary:
> > C:\WINDOWS\System32\wups.dll: Target version: 5.4.3790.2182 Required:
> > 5.4.3790.2182 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> > Microsoft.Update.AutoUpdate failed: error 0x800401f3
> > 2005-05-21 15:07:46-0400 2836 cf4 CreateObject for
> > Microsoft.Update.SystemInfo failed: error 0x800401f3
> >
>
>

[jeff]

Apparantly we have two Jeffs. I posted the original question, tried adding
the trusted sites without success. I am posting the last several lines from
the windows update log. There were about 100 lines of test in the log from
today's date. It looks like automatic update keeps attempting to connect
without success. I am not including the portion of the log that was generated
during an attempt to access the windows update site and manually process an
update. I could post that if helpful. It is much longer.

2005-05-24 20:31:49-0400 1008 3ec Trying to make out of proc datastore active
2005-05-24 20:31:50-0400 920 39c Out of proc datastore is now inactive
2005-05-24 20:31:51-0400 1008 3ec Out of proc datastore is now active
2005-05-24 20:31:51-0400 1008 3ec Out of proc datastore is shutting down
2005-05-24 20:31:51-0400 1648 354 Failed to get session from datastore:
80004002
2005-05-24 20:31:51-0400 1648 354 Failed to Unserialize from data store:
80004002
2005-05-24 20:31:51-0400 1648 354 InitAUComponents Failed, will restart AU
in 30 mins: 80004002
2005-05-24 20:31:51-0400 1648 354 AU Restart required....
2005-05-24 20:31:52-0400 1008 3ec Out of proc datastore is now inactive

Thanks for your help.

"Maurice N ~ MVP" wrote:

> Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
> Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
>
> Look very closely at line that says:
>
> "Require server verification (https:) for all sites in this zone" to
> *clear* the selection.
> (e.g. You want that to be un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to
> list of "Trusted Sites" --
>
> type
> http://*.download.windowsupdate.com (click Add)
>
> http://v5.windowsupdate.microsoft.com
>
> https://v5.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> Click OK. Apply changes to IE browser.
>
> Retry Windows Update.
>
> Suggestion B: If still no joy, start on some research.
> Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).
>
> Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> jeff wrote:
> > Automatic Windows Updates does not function and I am unable to
> > complete the installation of the latest version of windows update
> > software. When at the "Checking for the latest version of the Windows
> > Update software..." page the process stalls at this point: "Depending
> > on your connection speed, this might take a minute. During this time,
> > you may receive one or more security warnings. Review each security
> > warning to ensure that the content is signed by Microsoft, and then
> > click Install or Yes to install the software." I recieve no error
> > messages, the process just stops.
>

[Jaz]

I have the same problem, though mine is Software update incomplete....I tried
several things, debugging, scanning for virus, adware, spybot...as well as
those listed here...nothing works, now I have v4 of windows update....but
nonetheless, I can't get Windows to complete it's update...I'm at a
loss...the only thing I can think of is I recently updated my MSN...& now
this is not working,,,,,though don't know why this would be the cause....I
have copied the last few lines in my Windows Update Log....hope someone can
help...

2005-05-25 19:49:00 23:49:00 Error IUCTL Digital Signatures
on file C:\Program Files\WindowsUpdate\V4\temp\iuident.cab are not trusted
(Error 0x800B0109)
2005-05-25 19:49:00 23:49:00 Error IUCTL Digital Signatures
on file C:\Program Files\WindowsUpdate\V4\temp\iuident.cab are not trusted
(Error 0x800B0004)
2005-05-25 19:49:00 23:49:00 Error IUCTL Failed to download
iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4\temp (Error 0x800B0004)

thanks Jaz

"Maurice N ~ MVP" wrote:

> Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
> Internet Explorer > main menu /Tools/Internet Options >
>
> Security Tab/ click on green icon Trusted Sites/click Sites button.
>
> Look very closely at line that says:
>
> "Require server verification (https:) for all sites in this zone" to
> *clear* the selection.
> (e.g. You want that to be un-checked (un-ticked)).
>
> In the "Add this Web site to the zone:" field, add these entries to
> list of "Trusted Sites" --
>
> type
> http://*.download.windowsupdate.com (click Add)
>
> http://v5.windowsupdate.microsoft.com
>
> https://v5.windowsupdate.microsoft.com (with HTTPS)
>
> http://windowsupdate.microsoft.com
>
> Click OK. Apply changes to IE browser.
>
> Retry Windows Update.
>
> Suggestion B: If still no joy, start on some research.
> Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).
>
> Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> jeff wrote:
> > Automatic Windows Updates does not function and I am unable to
> > complete the installation of the latest version of windows update
> > software. When at the "Checking for the latest version of the Windows
> > Update software..." page the process stalls at this point: "Depending
> > on your connection speed, this might take a minute. During this time,
> > you may receive one or more security warnings. Review each security
> > warning to ensure that the content is signed by Microsoft, and then
> > click Install or Yes to install the software." I recieve no error
> > messages, the process just stops.
>