[Redactor]

Windows Update cannot continue because a required service application is
disabled. Windows Update requires the following services:
Automatic Updates
Background Intelligent Transfer Service (BITS)
Event Log

Ran services.msc and found that all three were listed as automatic startup
type, but BITS was not running. Tried to start BITS and got popup error
message: "Windows could not start Background Intelligent Transfer Service on
Local Computer. For more information review the System Event Log. If this is
a non-Microsoft service . . . blah, blah, blah"

1. Can't find System Event Log. Where is it located? Tried Windows &
System32 folders.
2. What file(s) comprise BITS and where is it/are they located?
3. What steps must I take to get BITS running again?

Thanks for any help you can provide on this knotty issue.
Redactor

[Perlfan]

Hi,

the EventLog can be viewed with the EventViewer.
It is somewhere deep in the control-panel, but since my Windows speaks
German I cannot tell you the exact English names.

In German it is
Systemsteuerung->Verwaltung and there is a Ereignisanzeige
this would translate to
Control-Panel->Administration->EventViewer
But I think it is not called "Administration" in the English version.

But you can also get it from a DOS-Box by entering the command

%SystemRoot%\system32\eventvwr.msc /s

or use Start->Run and enter
%SystemRoot%\system32\eventvwr.msc /s
there.

perlfan

[Patti MacLeod]

Hi Redactor,

1) Open the Event Viewer (eventvwr.msc) and click on System in the left
pane.

2) Bitsprx2.dll (Windows\System32), Bitsprx3.dll (Windows\System32),
Qmgr.dll (Windows\System32 and Windows\System32\bits) and Qmgrprxy.dll
(Windows\System32)

3) Run services.msc and ensure that the Workstation service is started. If
it is started, then check the Properties>Log On tab for Background
Intelligent Transfer Service and ensure that Local System account is
selected under "Log on as". In addition, In the Hardware Profile field, if
the Service status is Disabled for your Hardware Profile, click to
highlight the Hardware Profile in this field, click on the Enable button and
then click on Apply. Now, click on the General tab and click on Start under
Service Status.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Redactor" <Redactor@discussions.microsoft.com> wrote in message
news:8A0F223B-5D36-4968-A8B2-8A4B119EA032@microsoft.com...
> Windows Update cannot continue because a required service application is
> disabled. Windows Update requires the following services:
> Automatic Updates
> Background Intelligent Transfer Service (BITS)
> Event Log
>
> Ran services.msc and found that all three were listed as automatic startup
> type, but BITS was not running. Tried to start BITS and got popup error
> message: "Windows could not start Background Intelligent Transfer Service
on
> Local Computer. For more information review the System Event Log. If this
is
> a non-Microsoft service . . . blah, blah, blah"
>
> 1. Can't find System Event Log. Where is it located? Tried Windows &
> System32 folders.
> 2. What file(s) comprise BITS and where is it/are they located?
> 3. What steps must I take to get BITS running again?
>
> Thanks for any help you can provide on this knotty issue.
> Redactor

[Redactor]

Hello, Patti --

Thanks for the clear directions. I followed them step-by-step, and the end
result is: No dice. Same error message at attempted startup.

I confirmed that the files are in the right place and all other necessary
services are runninng, but I still can't get BITS to start.

Any other suggestions?
Redactor

"Patti MacLeod" wrote:

> Hi Redactor,
>
> 1) Open the Event Viewer (eventvwr.msc) and click on System in the left
> pane.
>
> 2) Bitsprx2.dll (Windows\System32), Bitsprx3.dll (Windows\System32),
> Qmgr.dll (Windows\System32 and Windows\System32\bits) and Qmgrprxy.dll
> (Windows\System32)
>
> 3) Run services.msc and ensure that the Workstation service is started. If
> it is started, then check the Properties>Log On tab for Background
> Intelligent Transfer Service and ensure that Local System account is
> selected under "Log on as". In addition, In the Hardware Profile field, if
> the Service status is Disabled for your Hardware Profile, click to
> highlight the Hardware Profile in this field, click on the Enable button and
> then click on Apply. Now, click on the General tab and click on Start under
> Service Status.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> news:8A0F223B-5D36-4968-A8B2-8A4B119EA032@microsoft.com...
> > Windows Update cannot continue because a required service application is
> > disabled. Windows Update requires the following services:
> > Automatic Updates
> > Background Intelligent Transfer Service (BITS)
> > Event Log
> >
> > Ran services.msc and found that all three were listed as automatic startup
> > type, but BITS was not running. Tried to start BITS and got popup error
> > message: "Windows could not start Background Intelligent Transfer Service
> on
> > Local Computer. For more information review the System Event Log. If this
> is
> > a non-Microsoft service . . . blah, blah, blah"
> >
> > 1. Can't find System Event Log. Where is it located? Tried Windows &
> > System32 folders.
> > 2. What file(s) comprise BITS and where is it/are they located?
> > 3. What steps must I take to get BITS running again?
> >
> > Thanks for any help you can provide on this knotty issue.
> > Redactor
>
>
>

[Patti MacLeod]

In the System Event log, check for errors that have Service Control Manager
as Source. If there are errors for Service Control Manager, double-click on
the Error line. In the Description field, if there is mention of the
Background Intelligent Transfer Service, take note of what exactly is stated
in the Description field, along with the EventID number. Post that
information in a reply.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Redactor" <Redactor@discussions.microsoft.com> wrote in message
news:EC852CBE-2EFF-4DE4-9359-5F6BB4CDD43E@microsoft.com...
> Hello, Patti --
>
> Thanks for the clear directions. I followed them step-by-step, and the end
> result is: No dice. Same error message at attempted startup.
>
> I confirmed that the files are in the right place and all other necessary
> services are runninng, but I still can't get BITS to start.
>
> Any other suggestions?
> Redactor

[Redactor]

Patti --

Checked event log & found the following error message:
"The Background Intelligent Transfer Service terminated with the
service-specific error 2147942402 (0x80070002)."

There are also several other services that try and fail to start, though
they have had no discernible effect on the way I use the computer. These
include:
Aspi32, PfModNT, COM+ System Application. Also the ntiowp boot start or
system start driver failed.

Looks like I've got a sick system, though the only symptom that I normally
see is failure of the update service.

Bob


"Patti MacLeod" wrote:

> In the System Event log, check for errors that have Service Control Manager
> as Source. If there are errors for Service Control Manager, double-click on
> the Error line. In the Description field, if there is mention of the
> Background Intelligent Transfer Service, take note of what exactly is stated
> in the Description field, along with the EventID number. Post that
> information in a reply.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> news:EC852CBE-2EFF-4DE4-9359-5F6BB4CDD43E@microsoft.com...
> > Hello, Patti --
> >
> > Thanks for the clear directions. I followed them step-by-step, and the end
> > result is: No dice. Same error message at attempted startup.
> >
> > I confirmed that the files are in the right place and all other necessary
> > services are runninng, but I still can't get BITS to start.
> >
> > Any other suggestions?
> > Redactor
>
>
>

[Patti MacLeod]

I just returned home from work, so I'm going to concentrate on only the BITS
problem for now........gonna hit the hay soon :-)

Try the following, provided by Narayana Mahankali [MSFT] in an October 2004
thread regarding similar error codes when attempting to start BITS:

Open a command prompt window, and key in (or copy/paste):
rd /q /s "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloa­­der"
hit ENTER
Now, in the same command prompt window, key in:
net start BITS
and hit ENTER



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Redactor" <Redactor@discussions.microsoft.com> wrote in message
news:74FE851E-57F4-4414-8849-F342A020C5DF@microsoft.com...
> Patti --
>
> Checked event log & found the following error message:
> "The Background Intelligent Transfer Service terminated with the
> service-specific error 2147942402 (0x80070002)."
>
> There are also several other services that try and fail to start, though
> they have had no discernible effect on the way I use the computer. These
> include:
> Aspi32, PfModNT, COM+ System Application. Also the ntiowp boot start or
> system start driver failed.
>
> Looks like I've got a sick system, though the only symptom that I normally
> see is failure of the update service.
>
> Bob
>
>
> "Patti MacLeod" wrote:
>
> > In the System Event log, check for errors that have Service Control
Manager
> > as Source. If there are errors for Service Control Manager, double-click
on
> > the Error line. In the Description field, if there is mention of the
> > Background Intelligent Transfer Service, take note of what exactly is
stated
> > in the Description field, along with the EventID number. Post that
> > information in a reply.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> > news:EC852CBE-2EFF-4DE4-9359-5F6BB4CDD43E@microsoft.com...
> > > Hello, Patti --
> > >
> > > Thanks for the clear directions. I followed them step-by-step, and the
end
> > > result is: No dice. Same error message at attempted startup.
> > >
> > > I confirmed that the files are in the right place and all other
necessary
> > > services are runninng, but I still can't get BITS to start.
> > >
> > > Any other suggestions?
> > > Redactor
> >
> >
> >

[Redactor]

Patti --
"Just returned home . . . hit the hay . . ."?! What part of the world do you
live in?

Anyhow, followed your instructions again. Here's the sequence:

Opened a command prompt and typed in the stuff listed below. The following
message appeared:

A Service specific error ocurred: 2147942402.
More help is available by typing NET HELPMSG 3547.

I did that, and the following message came up:

A service specific error has occurred: ***.
EXPLANATION
A service-specific error ocurred.
ACTION
Refer the the HELP or documentation for this service to determine the problem.

Not very helpful, eh??

I don't suppose I have access to the help or dox for this service, huh?

'Till next time --
Redactor

"Patti MacLeod" wrote:

> I just returned home from work, so I'm going to concentrate on only the BITS
> problem for now........gonna hit the hay soon :-)
>
> Try the following, provided by Narayana Mahankali [MSFT] in an October 2004
> thread regarding similar error codes when attempting to start BITS:
>
> Open a command prompt window, and key in (or copy/paste):
> rd /q /s "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloa­­der"
> hit ENTER
> Now, in the same command prompt window, key in:
> net start BITS
> and hit ENTER
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> news:74FE851E-57F4-4414-8849-F342A020C5DF@microsoft.com...
> > Patti --
> >
> > Checked event log & found the following error message:
> > "The Background Intelligent Transfer Service terminated with the
> > service-specific error 2147942402 (0x80070002)."
> >
> > There are also several other services that try and fail to start, though
> > they have had no discernible effect on the way I use the computer. These
> > include:
> > Aspi32, PfModNT, COM+ System Application. Also the ntiowp boot start or
> > system start driver failed.
> >
> > Looks like I've got a sick system, though the only symptom that I normally
> > see is failure of the update service.
> >
> > Bob
> >
> >
> > "Patti MacLeod" wrote:
> >
> > > In the System Event log, check for errors that have Service Control
> Manager
> > > as Source. If there are errors for Service Control Manager, double-click
> on
> > > the Error line. In the Description field, if there is mention of the
> > > Background Intelligent Transfer Service, take note of what exactly is
> stated
> > > in the Description field, along with the EventID number. Post that
> > > information in a reply.
> > >
> > >
> > >
> > > Regards,
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > > "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> > > news:EC852CBE-2EFF-4DE4-9359-5F6BB4CDD43E@microsoft.com...
> > > > Hello, Patti --
> > > >
> > > > Thanks for the clear directions. I followed them step-by-step, and the
> end
> > > > result is: No dice. Same error message at attempted startup.
> > > >
> > > > I confirmed that the files are in the right place and all other
> necessary
> > > > services are runninng, but I still can't get BITS to start.
> > > >
> > > > Any other suggestions?
> > > > Redactor
> > >
> > >
> > >
>
>
>

[Patti MacLeod]

LOL! I live in Ontario, Canada. My job entails rotating shiftwork, and I
normally work the afternoon and night shifts (I trade off as many day shifts
as possible, as I absolutely LOATHE them). I am currently working
nightshift.

Have a look at this posting by Torgeir Bakken (MVP):
http://groups-beta.google.com/group/microsoft.public.windowsxp.general/msg/86b6445202cc356e
The service specific error is slightly different from the one that you're
receiving.

Further information about BITS can be found here:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/bits/bits/about_bits.asp

Here is a thread regarding the PfModNT service that you might find helpful:
http://groups-beta.google.com/group/creative.products.sound_blaster.audigy/browse_thread/thread/3b47febd31984813/8608600febe522e6

The ASPI32 service does not exist in a standard XP installation. Aspi32 was,
and perhaps is still, used by some CD burning programs. Check the
documentation for CD burning software that you have installed to see if
there is anything relating to ASPI32 in the Troubleshooting section.

For the COM+ System Application error, perhaps this will help:
How do I clean up a damaged COM+ catalog in Windows 2000?
http://www.jsifaq.com/subN/tip6900/rh6951.htm
(also applicable to WINXP)

I know zip about the NT IO driver named ntiowp.sys, and wasn't able to dig
up much about it :-(



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Redactor" <Redactor@discussions.microsoft.com> wrote in message
news:3A95A00F-4955-4AB0-A871-A673B7A1819D@microsoft.com...
> Patti --
> "Just returned home . . . hit the hay . . ."?! What part of the world do
you
> live in?
>
> Anyhow, followed your instructions again. Here's the sequence:
>
> Opened a command prompt and typed in the stuff listed below. The following
> message appeared:
>
> A Service specific error ocurred: 2147942402.
> More help is available by typing NET HELPMSG 3547.
>
> I did that, and the following message came up:
>
> A service specific error has occurred: ***.
> EXPLANATION
> A service-specific error ocurred.
> ACTION
> Refer the the HELP or documentation for this service to determine the
problem.
>
> Not very helpful, eh??
>
> I don't suppose I have access to the help or dox for this service, huh?
>
> 'Till next time --
> Redactor
>
> "Patti MacLeod" wrote:
>
> > I just returned home from work, so I'm going to concentrate on only the
BITS
> > problem for now........gonna hit the hay soon :-)
> >
> > Try the following, provided by Narayana Mahankali [MSFT] in an October
2004
> > thread regarding similar error codes when attempting to start BITS:
> >
> > Open a command prompt window, and key in (or copy/paste):
> > rd /q /s "%ALLUSERSPROFILE%\Application
Data\Microsoft\Network\Downloa­­der"
> > hit ENTER
> > Now, in the same command prompt window, key in:
> > net start BITS
> > and hit ENTER
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> > news:74FE851E-57F4-4414-8849-F342A020C5DF@microsoft.com...
> > > Patti --
> > >
> > > Checked event log & found the following error message:
> > > "The Background Intelligent Transfer Service terminated with the
> > > service-specific error 2147942402 (0x80070002)."
> > >
> > > There are also several other services that try and fail to start,
though
> > > they have had no discernible effect on the way I use the computer.
These
> > > include:
> > > Aspi32, PfModNT, COM+ System Application. Also the ntiowp boot start
or
> > > system start driver failed.
> > >
> > > Looks like I've got a sick system, though the only symptom that I
normally
> > > see is failure of the update service.
> > >
> > > Bob
> > >
> > >
> > > "Patti MacLeod" wrote:
> > >
> > > > In the System Event log, check for errors that have Service Control
> > Manager
> > > > as Source. If there are errors for Service Control Manager,
double-click
> > on
> > > > the Error line. In the Description field, if there is mention of the
> > > > Background Intelligent Transfer Service, take note of what exactly
is
> > stated
> > > > in the Description field, along with the EventID number. Post that
> > > > information in a reply.
> > > >
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> > > > news:EC852CBE-2EFF-4DE4-9359-5F6BB4CDD43E@microsoft.com...
> > > > > Hello, Patti --
> > > > >
> > > > > Thanks for the clear directions. I followed them step-by-step, and
the
> > end
> > > > > result is: No dice. Same error message at attempted startup.
> > > > >
> > > > > I confirmed that the files are in the right place and all other
> > necessary
> > > > > services are runninng, but I still can't get BITS to start.
> > > > >
> > > > > Any other suggestions?
> > > > > Redactor
> > > >
> > > >
> > > >
> >
> >
> >

[Redactor]

Patti --

Thanks for the detailed info.

As I was searching to see if you had responded to my last post, I stumbled
upon another thread that addresses this very issue: How to Fix Windows Update
(BITS) posted by Mike on 5/21/05. I followed the steps. After completing the
last step, despite the fact that BITS still wouldn't start, I went to Windows
Update. It seemed to work until it got to the download window, when the
entire process froze. So, I figured, "still not working."

Returning to the Windows Update discussions to search for your latest
missive, I then stumbled upon a thread titled "Windows installer 3.1 will not
come in." This is the update that I had just tried to download, so I opened
that thread to find that many people have had trouble downloading and/or
installing this update.

So at this point, I don't know whether I'm in business and there's a MS
problem with the specific installer 3.1 or whether I've made some progress,
but still have a problem.

In any case, thanks for your interest and help.

Redactor

"Patti MacLeod" wrote:

> LOL! I live in Ontario, Canada. My job entails rotating shiftwork, and I
> normally work the afternoon and night shifts (I trade off as many day shifts
> as possible, as I absolutely LOATHE them). I am currently working
> nightshift.
>
> Have a look at this posting by Torgeir Bakken (MVP):
> http://groups-beta.google.com/group/microsoft.public.windowsxp.general/msg/86b6445202cc356e
> The service specific error is slightly different from the one that you're
> receiving.
>
> Further information about BITS can be found here:
> http://msdn.microsoft.com/library/default.asp?url=/library/en-us/bits/bits/about_bits.asp
>
> Here is a thread regarding the PfModNT service that you might find helpful:
> http://groups-beta.google.com/group/creative.products.sound_blaster.audigy/browse_thread/thread/3b47febd31984813/8608600febe522e6
>
> The ASPI32 service does not exist in a standard XP installation. Aspi32 was,
> and perhaps is still, used by some CD burning programs. Check the
> documentation for CD burning software that you have installed to see if
> there is anything relating to ASPI32 in the Troubleshooting section.
>
> For the COM+ System Application error, perhaps this will help:
> How do I clean up a damaged COM+ catalog in Windows 2000?
> http://www.jsifaq.com/subN/tip6900/rh6951.htm
> (also applicable to WINXP)
>
> I know zip about the NT IO driver named ntiowp.sys, and wasn't able to dig
> up much about it :-(
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> news:3A95A00F-4955-4AB0-A871-A673B7A1819D@microsoft.com...
> > Patti --
> > "Just returned home . . . hit the hay . . ."?! What part of the world do
> you
> > live in?
> >
> > Anyhow, followed your instructions again. Here's the sequence:
> >
> > Opened a command prompt and typed in the stuff listed below. The following
> > message appeared:
> >
> > A Service specific error ocurred: 2147942402.
> > More help is available by typing NET HELPMSG 3547.
> >
> > I did that, and the following message came up:
> >
> > A service specific error has occurred: ***.
> > EXPLANATION
> > A service-specific error ocurred.
> > ACTION
> > Refer the the HELP or documentation for this service to determine the
> problem.
> >
> > Not very helpful, eh??
> >
> > I don't suppose I have access to the help or dox for this service, huh?
> >
> > 'Till next time --
> > Redactor
> >
> > "Patti MacLeod" wrote:
> >
> > > I just returned home from work, so I'm going to concentrate on only the
> BITS
> > > problem for now........gonna hit the hay soon :-)
> > >
> > > Try the following, provided by Narayana Mahankali [MSFT] in an October
> 2004
> > > thread regarding similar error codes when attempting to start BITS:
> > >
> > > Open a command prompt window, and key in (or copy/paste):
> > > rd /q /s "%ALLUSERSPROFILE%\Application
> Data\Microsoft\Network\Downloa­­der"
> > > hit ENTER
> > > Now, in the same command prompt window, key in:
> > > net start BITS
> > > and hit ENTER
> > >
> > >
> > >
> > > Regards,
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > > "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> > > news:74FE851E-57F4-4414-8849-F342A020C5DF@microsoft.com...
> > > > Patti --
> > > >
> > > > Checked event log & found the following error message:
> > > > "The Background Intelligent Transfer Service terminated with the
> > > > service-specific error 2147942402 (0x80070002)."
> > > >
> > > > There are also several other services that try and fail to start,
> though
> > > > they have had no discernible effect on the way I use the computer.
> These
> > > > include:
> > > > Aspi32, PfModNT, COM+ System Application. Also the ntiowp boot start
> or
> > > > system start driver failed.
> > > >
> > > > Looks like I've got a sick system, though the only symptom that I
> normally
> > > > see is failure of the update service.
> > > >
> > > > Bob
> > > >
> > > >
> > > > "Patti MacLeod" wrote:
> > > >
> > > > > In the System Event log, check for errors that have Service Control
> > > Manager
> > > > > as Source. If there are errors for Service Control Manager,
> double-click
> > > on
> > > > > the Error line. In the Description field, if there is mention of the
> > > > > Background Intelligent Transfer Service, take note of what exactly
> is
> > > stated
> > > > > in the Description field, along with the EventID number. Post that
> > > > > information in a reply.
> > > > >
> > > > >
> > > > >
> > > > > Regards,
> > > > >
> > > > > --
> > > > > Patti MacLeod
> > > > > Microsoft MVP - Windows Shell/User
> > > > >
> > > > > "Redactor" <Redactor@discussions.microsoft.com> wrote in message
> > > > > news:EC852CBE-2EFF-4DE4-9359-5F6BB4CDD43E@microsoft.com...
> > > > > > Hello, Patti --
> > > > > >
> > > > > > Thanks for the clear directions. I followed them step-by-step, and
> the
> > > end
> > > > > > result is: No dice. Same error message at attempted startup.
> > > > > >
> > > > > > I confirmed that the files are in the right place and all other
> > > necessary
> > > > > > services are runninng, but I still can't get BITS to start.
> > > > > >
> > > > > > Any other suggestions?
> > > > > > Redactor
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> > > > >
> > > > >
> > >
> > >
> > >
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