[plantastic]

Hello again,I tried this last week but then couldn't sign in,same problem on
ebay,cured by deleting cookies so I tried it on this and lo I am IN.Why
should I have to delete cookies to sign in? Never had to before.
Main problem: can't update. The green line goes for about a minute then
error m
essage.My ISP gave me this: http://support.microsoft.com/?kbid=836941
this page showed several methods but I'm stuck after method 1 - which just
checked the inet connection, which is OK.Method 2 said reconfigure or update
firewall program. Well I don't know how to do this. And which firewall
anyway? We also have Norton Internet Sec which has a firewall.
Also we have 2 adware thingies Dc15.htm and Dc16.htm which my son thought
he had deleted but they're back.On Google I read something about Windows
Explorer might help but I don't seem to have that on this computer.
I really hate it when I am made to feel inadequate! Since we got this
computer 6 months ago I have DAILY done Windows and Norton updates and
thought it would keep us safe.Since January we've been on dialup. Does anyone
have suggestions? please...

[Rich Barry]

Have you successfully downloaded SP2. If yes, I would go to Control
Panel>Windows Firewall and choose to turn it OFF. Since Norton Internet
Suite has a Firewall, running two can confuse things. If not, I would
continue the steps in the
MS article.
"plantastic" <plantastic@discussions.microsoft.com> wrote in message
news:2C7F21C9-6174-48F4-A8A0-529757D6BFE5@microsoft.com...
> Hello again,I tried this last week but then couldn't sign in,same problem
> on
> ebay,cured by deleting cookies so I tried it on this and lo I am IN.Why
> should I have to delete cookies to sign in? Never had to before.
> Main problem: can't update. The green line goes for about a minute then
> error m
> essage.My ISP gave me this: http://support.microsoft.com/?kbid=836941
> this page showed several methods but I'm stuck after method 1 - which just
> checked the inet connection, which is OK.Method 2 said reconfigure or
> update
> firewall program. Well I don't know how to do this. And which firewall
> anyway? We also have Norton Internet Sec which has a firewall.
> Also we have 2 adware thingies Dc15.htm and Dc16.htm which my son
> thought
> he had deleted but they're back.On Google I read something about Windows
> Explorer might help but I don't seem to have that on this computer.
> I really hate it when I am made to feel inadequate! Since we got this
> computer 6 months ago I have DAILY done Windows and Norton updates and
> thought it would keep us safe.Since January we've been on dialup. Does
> anyone
> have suggestions? please...