Cannot



Jamie
07-09-2005, 11:36 PM
When I go the Windows Update page I get this:

To use this latest version of Windows Update, you will need to upgrade some
of its components. This version provides you with the following enhancements
to our service:

Then I click on Download and Install and I get this:

Failed Updates
For help installing an update successfully, see the solution under each
problem description.

Problem: Please check your update history for a description.
Windows Genuine Advantage Validation Tool

MowGreen [MVP]
07-09-2005, 11:36 PM
Jamie,

Is the system going to the V4 or V5 Windows Update site ?
Open the Windows Update.log (V4) or WindowsUpdate.log (V5) located in
the WINDOWS directory with Notepad. Then copy&paste the last 20 or so
lines into your response.

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============

Jamie wrote:

> When I go the Windows Update page I get this:
>
> To use this latest version of Windows Update, you will need to upgrade some
> of its components. This version provides you with the following enhancements
> to our service:
>
> Then I click on Download and Install and I get this:
>
> Failed Updates
> For help installing an update successfully, see the solution under each
> problem description.
>
> Problem: Please check your update history for a description.
> Windows Genuine Advantage Validation Tool
>

Jamie
07-09-2005, 11:36 PM
Thanks for your help. It was going to v5 but has changed to v6. Sometimes I
get one or the other. Here is the log, something is not right just cant fix
it!

2005-05-19 22:56:32 752 304 Agent WARNING: WU client failed installing
updates with error 0x80240020
2005-05-19 22:56:32 3824 140 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2005-05-19 22:56:32 3824 140 COMAPI - Install call failed
2005-05-19 22:56:32 3824 140 COMAPI - Reboot required = No
2005-05-19 22:56:32 3824 140 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2005-05-19 22:56:32 3824 140 COMAPI ---------
2005-05-19 22:56:32 3824 140 COMAPI -- END -- COMAPI: Install [ClientId =
WindowsUpdate]
2005-05-19 22:56:32 3824 140 COMAPI -------------
2005-05-19 22:56:33 3824 ef4 COMAPI WARNING: Operation failed due to earlier
error, hr=80240020
2005-05-19 23:01:39 1044 1a0 Misc =========== Logging initialized (build:
5.8.0.2460, tz: -0500) ===========
2005-05-19 23:01:39 1044 1a0 Misc = Process: C:\WINDOWS\SYSTEM32\wuauclt.exe
2005-05-19 23:01:39 1044 1a0 AUClnt Launched Client UI process
2005-05-19 23:01:40 1044 1a0 AUClnt FATAL: Failed to get notification
handle, hr=80070057
2005-05-19 23:02:14 752 66c Service *********
2005-05-19 23:02:14 752 66c Service ** END ** Service: Service exit
[Exit code = 0x240001]
2005-05-19 23:02:14 752 66c Service *************
2005-05-19 23:02:44 752 194 Misc =========== Logging initialized (build:
5.8.0.2460, tz: -0500) ===========
2005-05-19 23:02:44 752 194 Misc = Process: C:\WINDOWS\System32\svchost.exe
2005-05-19 23:02:44 752 194 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2005-05-19 23:02:44 752 194 Service *************
2005-05-19 23:02:44 752 194 Service ** START ** Service: Service startup
2005-05-19 23:02:44 752 194 Service *********
2005-05-19 23:02:44 752 194 Agent * WU client version 5.8.0.2460
2005-05-19 23:02:44 752 194 Agent * SusClientId =
'8b9f728f-9cd5-4bda-988c-5b949842c388'
2005-05-19 23:02:44 752 194 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2005-05-19 23:02:44 752 194 Agent * Access type: No proxy
2005-05-19 23:02:44 752 194 Agent * Network state: Connected
2005-05-19 23:02:57 752 7d8 Agent *********** Agent: Initializing Windows
Update Agent ***********
2005-05-19 23:02:57 752 7d8 Agent *********** Agent: Initializing global
settings cache ***********
2005-05-19 23:02:57 752 7d8 Agent * WSUS server: <NULL>
2005-05-19 23:02:57 752 7d8 Agent * WSUS status server: <NULL>
2005-05-19 23:02:57 752 7d8 Agent * Target group: (Unassigned Computers)
2005-05-19 23:02:57 752 7d8 Agent * Windows Update access disabled: No

MowGreen [MVP]
07-09-2005, 11:37 PM
Jamie,

Let's try this. Open Internet Options in the Control Panel. Click the
Delete Files button under Temporary Interntet Files. Put a check in the
box next to Delete all offline content. Click OK. Click the Delete
Cookies and Clear History buttons, too. Close Internet Options.

Go to Start, Run, type in
cmd
Click OK.
At the Command Prompt, type in
net stop wuauserv
Press Enter.
Leave the Command Prompt window open and using either Windows Explorer
or My Computer, navigate to the WINDOWS\system32\CatRoot2 folder.
Rename CatRoot2 to CatRoot2.old.
Close Windows Explorer.
At the Command Prompt type in
net start wuauserv
Press Enter.
Now type in
exit
Press Enter.
Restart the system and then go to the Windows Update site either via the
shortcut on the Start menu or open IE, click Tools, Windows Update.

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


Jamie wrote:

> Thanks for your help. It was going to v5 but has changed to v6. Sometimes I
> get one or the other. Here is the log, something is not right just cant fix
> it!
>
> 2005-05-19 22:56:32 752 304 Agent WARNING: WU client failed installing
> updates with error 0x80240020
> 2005-05-19 22:56:32 3824 140 COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = WindowsUpdate]
> 2005-05-19 22:56:32 3824 140 COMAPI - Install call failed
> 2005-05-19 22:56:32 3824 140 COMAPI - Reboot required = No
> 2005-05-19 22:56:32 3824 140 COMAPI - WARNING: Exit code = 0x80240FFF;
> Call error code = 0x80240020
> 2005-05-19 22:56:32 3824 140 COMAPI ---------
> 2005-05-19 22:56:32 3824 140 COMAPI -- END -- COMAPI: Install [ClientId =
> WindowsUpdate]
> 2005-05-19 22:56:32 3824 140 COMAPI -------------
> 2005-05-19 22:56:33 3824 ef4 COMAPI WARNING: Operation failed due to earlier
> error, hr=80240020
> 2005-05-19 23:01:39 1044 1a0 Misc =========== Logging initialized (build:
> 5.8.0.2460, tz: -0500) ===========
> 2005-05-19 23:01:39 1044 1a0 Misc = Process: C:\WINDOWS\SYSTEM32\wuauclt.exe
> 2005-05-19 23:01:39 1044 1a0 AUClnt Launched Client UI process
> 2005-05-19 23:01:40 1044 1a0 AUClnt FATAL: Failed to get notification
> handle, hr=80070057
> 2005-05-19 23:02:14 752 66c Service *********
> 2005-05-19 23:02:14 752 66c Service ** END ** Service: Service exit
> [Exit code = 0x240001]
> 2005-05-19 23:02:14 752 66c Service *************
> 2005-05-19 23:02:44 752 194 Misc =========== Logging initialized (build:
> 5.8.0.2460, tz: -0500) ===========
> 2005-05-19 23:02:44 752 194 Misc = Process: C:\WINDOWS\System32\svchost.exe
> 2005-05-19 23:02:44 752 194 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> 2005-05-19 23:02:44 752 194 Service *************
> 2005-05-19 23:02:44 752 194 Service ** START ** Service: Service startup
> 2005-05-19 23:02:44 752 194 Service *********
> 2005-05-19 23:02:44 752 194 Agent * WU client version 5.8.0.2460
> 2005-05-19 23:02:44 752 194 Agent * SusClientId =
> '8b9f728f-9cd5-4bda-988c-5b949842c388'
> 2005-05-19 23:02:44 752 194 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2005-05-19 23:02:44 752 194 Agent * Access type: No proxy
> 2005-05-19 23:02:44 752 194 Agent * Network state: Connected
> 2005-05-19 23:02:57 752 7d8 Agent *********** Agent: Initializing Windows
> Update Agent ***********
> 2005-05-19 23:02:57 752 7d8 Agent *********** Agent: Initializing global
> settings cache ***********
> 2005-05-19 23:02:57 752 7d8 Agent * WSUS server: <NULL>
> 2005-05-19 23:02:57 752 7d8 Agent * WSUS status server: <NULL>
> 2005-05-19 23:02:57 752 7d8 Agent * Target group: (Unassigned Computers)
> 2005-05-19 23:02:57 752 7d8 Agent * Windows Update access disabled: No
>
>


Cannot