RE: ERROR 0x80072F76 SOLUTION



Cyberdrifter
07-09-2005, 10:36 PM
I have fought this problem for 2 days now. I have "Zone Alarm Security
Suite" and once I shut it down I was able to use the "Windows Update" again.
I don't know what happened, because I have not had any problems before with
"Zone Alarm Security Suite". Maybe this will help other people. Because I
had tried everything before doing the above.

................ Cyberdrifter

"Jazzyjazz" wrote:

> Good Day,
>
> This error DROVE me crazy. I found that DISABLING NORTON ANTIVIRUS
> completely allowed me to complete my updating. I mean that you shoud DISABLE,
> using the TASK MANAGER, ALL of the NORTON program. For instance, open TASK
> MANAGER, and manually disable CCAPP.EXE, CCEVTMGR.EXE, and CCSETMGR.exe.
> These are ALL NORTON processes. To be factual, I found that disabling
> CCAPP.EXE alone solved my problem... but just in case. Also, be sure to go to
> the SERVICES menu (in ADMIN TOOLS) and STOP the NORTON AUTOPROTECT SERVICE...
> the NORTON icon will disappear from the right taskbar indicating that NORTON
> is completely shut down. Be sure to have a FIREWALL running when you shut
> down your antivirus. I UNINSTALLED and then RE-INSTALLED NORTON and my
> problem went away. I suspect Norton got corrupted in some way.
> I have ZONE ALARM Pro running and I do NOT have to disable it... be sure to
> get the LATEST version.
> I suspect that this is the cause for most of us. If it is not NORTON, then
> it could be another disgruntled program from Microsoft's list (see below).
> Please DISABLE any and all UNNECESSARY processes using TASK MANAGER and then
> attempt ot update. You may need to uninstall and then re-install the
> offending application.
> I have included a copy of an email received from Microsoft from the tech
> support department. Although, it came after I figured it out, I post it here
> in it's entirety for your information... it is a USEFUL guide for trouble
> shooters.
>
> "Hello,
>
> Thank you for contacting Microsoft Windows Update Support.
>
> My name is Rajesh, I have taken the ownership of the case and will be
> assisting you with your Windows Update issue.
>
> Firstly, please accept my sincere apologies for any inconvenience you have
> experienced, and as well for the long delay in the response. Every message
> that Microsoft receives is very important, but we have recently received an
> extremely high volume of e-mail messages and are working diligently to catch
> up, and because of this our response time is delayed. We appreciate your
> patience.
>
> I understand that you are encountering 0x80072F76 error on Windows Update
> site. I realize the importance of getting this issue resolved and look
> forward to provide you with appropriate suggestions. If I have misunderstood
> your concern then let me know.
>
> **IMPORTANT: If you are running Ad-aware or ZoneAlarm or PC-Cillin or Norton
> Antivirus or Norton Internet Security or Norton Personal Firewall or
> Proxomitron pop-up blocker or Ad Muncher or web accelerator e.g.
> "Slipstream", I would recommend you to temporarily disable or shut down any
> of these installed on your system and try accessing Windows Update site. Be
> sure to enable them again when you complete the update process. If you can
> access the Windows Update site with these applications disabled, then you may
> need to add the Windows Update site to the applications exception, or ‘do not
> block’ list. Please see the applications documentation on how to do This.
>
> See if you can access Automatic Updates, if issue still persists then try
> suggestion given below. . .
>
> After doing some research on your issue, I have found some troubleshooting
> steps which should resolve this issue. I would appreciate your time in trying
> the same and providing me with the result of it at your earliest convenience.
>
> Suggestion 1:
> ***********
>
> We have found that this issue can occur when system DLL files that Windows
> Update requires to run are not been registered correctly on your system. To
> register there files, kindly follow the steps mentioned below:
>
> Note: If you encounter any errors while registering any of the files then
> skip that file and then continue with the next one.
>
> 1. Close all instances of Internet Explorer.
> Note: There is a space between regsvr32 and the .dll file
>
> 2. Click Start and Run, type Regsvr32 wuapi.dll in the Open box and click OK.
> 3. Click Start and Run, type Regsvr32 wuaueng.dll in the Open box and click
> OK.
> 4. Click Start and Run, type Regsvr32 wuaueng1.dll in the Open box and click
> OK.
> 5. Click Start and Run, type Regsvr32 wucltui.dll in the Open box and click
> OK.
> 6. Click Start and Run, type Regsvr32 wups.dll in the Open box and click OK.
> 7. Click Start and Run, type Regsvr32 wuweb.dll in the Open box and click OK.
> 8. Click Start and Run, type Regsvr32 jscript.dll in the Open box and click
> OK.
> 9. Click Start and Run, type Regsvr32 atl.dll in the Open box and click OK.
>
> Once you have completed the above mentioned steps, kindly try to connect to
> the Windows Update site and try to download the Updates, if issue still
> persists then kindly try suggestions given below. . .
>
> Suggestion 2:
> ***********
> Jasper, we will change the proxy information to NOT automatically detect
> settings as this issue can also occur if your proxy setting are configured to
> automatically detect settings.
>
> 1. Click Start/ Settings and choose Control Panel.
> 2. Choose Network and Internet Connections and then choose Internet Options
> (or go straight to Internet Options in classic view).
> 3. Click the Connections tab.
> 4. Click the LAN Settings button.
> 5. In the Automatic configuration frame uncheck "Automatically detect
> settings" and uncheck “Use automatic configuration script”
> 6. Click OK and then OK again to close the window.
>
> See if you can access Automatic Updates, if the issue stays after completing
> the steps above then, please try the next suggestion.
>
> Suggestion 3:
> ***********
>
> This issue can also occur if Security settings in Internet Explorer not set
> to Medium or lower for ActiveX files to correctly pass to your computer. Only
> the Web sites listed in Internet Explorer's Trusted Sites Zone will be
> affected by the lowering of Security settings. Your current security settings
> for all other Web sites will remain as they are currently configured.
>
> 1. From the main toolbar in Internet Explorer, click Tools, and then click
> Internet Options.
> 2. Click Security.
> 3. Click Trusted Sites Zone.
> 4. Click Sites.
> 5. Clear the Require server verification (https:) for all sites in this zone
> check box.
> 6. Use the Add button next to the Add this Web site to the zone box to add
> the following sites:
>
> http://*.windowsupdate.microsoft.com
> https://*.windowsupdate.microsoft.com
> http://download.windowsupdate.com
>
> 7. Click OK.
>
> Now try accessing the automatic updates and check if you can access the same.
>
> Your feedback is very important to us, to further enhance our support hence
> I would appreciate your confirmation on the Suggestion that addressed in
> resolving the issue for you.
>
> If our issue persists, kindly provide me with a copy of following as these
> files will help us record the errors encountered in the process and get more
> detailed information about the cause of the issue. Please follow the steps
> given below to locate the file.
>
> 1] Windows Update Log:
>
> 1. Click “Start” and then click “Run”,
> 2. In the Run box, type “WindowsUpdate.log” (WITH quotes) and click OK,
> 3. It will open in Notepad. On the File menu, click “Save As”,
> 4. Save the file to the Desktop.
>
> 2] System Information file:
>
> Click on Start, then Run, then type MSINFO32 and click OK. On the System
> Information window that opens, click on File, then Save, and save the file to
> your desktop (Give it a name easy for you to remember and pick out) Include
> this file with the above file.
>
> NOTE: Please send the above files to me at v-3rapun@mssupport.microsoft.com
> in a NEW email (Do not reply to this message, your attachments will be lost).
>
> Jasper, I look forward to hearing from you! If you have any further
> questions regarding your issue, please send them to
> v-3rapun@mssupport.microsoft.com in a New email (Do not reply to this
> message, your attachments will be lost). Please include your case number,
> SRZ041114002170, in the subject line.
>
> I am more than happy to be of assistance and am standing by for your update.
>
>
> Thank you,
>
> Best Regards,
>
> Rajesh
> Microsoft Support Professional
> Product Support Services "
>
>

Maurice N ~ MVP
07-09-2005, 10:37 PM
For Initialization Error 0x80072F76, keep in mind MS Article 836941

You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when you try to use Windows Update
http://support.microsoft.com/kb/836941

--
Maurice N
MVP Windows - Shell / User
-----

Cyberdrifter wrote:
> I have fought this problem for 2 days now. I have "Zone Alarm
> Security Suite" and once I shut it down I was able to use the
> "Windows Update" again. I don't know what happened, because I have
> not had any problems before with "Zone Alarm Security Suite". Maybe
> this will help other people. Because I had tried everything before
> doing the above.
>
> ............... Cyberdrifter
>

Steve R
07-09-2005, 10:46 PM
Maurice

My milage varied. Cyberdrifter's problem (and solution) was identical to
mine. I'd suggest anyone who copies, turn on Windows Firewall while
ZoneAlarm is down.

Steve


"Maurice N ~ MVP" <maurice@mvps.org> wrote in message
news:O%23R7RT4XFHA.160@TK2MSFTNGP15.phx.gbl...
For Initialization Error 0x80072F76, keep in mind MS Article 836941

You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when
you try to use Windows Update
http://support.microsoft.com/kb/836941

--
Maurice N
MVP Windows - Shell / User
-----

Cyberdrifter wrote:
> I have fought this problem for 2 days now. I have "Zone Alarm
> Security Suite" and once I shut it down I was able to use the
> "Windows Update" again. I don't know what happened, because I have
> not had any problems before with "Zone Alarm Security Suite". Maybe
> this will help other people. Because I had tried everything before
> doing the above.
>
> ............... Cyberdrifter
>

Steve R
07-09-2005, 10:46 PM
Found further information elsewhere.
My error was adding to ZoneAlarm privacy:

- download.windowsupdate.com instead of
- download.windowupdate.com

Steve
"Steve R" <swrtreeSPAM_GO_AWAY_DELETE@hotmail.com> wrote in message
news:42c9cea1$1@dnews.tpgi.com.au...
> Maurice
>
> My milage varied. Cyberdrifter's problem (and solution) was identical to
> mine. I'd suggest anyone who copies, turn on Windows Firewall while
> ZoneAlarm is down.
>
> Steve
>
>
> "Maurice N ~ MVP" <maurice@mvps.org> wrote in message
> news:O%23R7RT4XFHA.160@TK2MSFTNGP15.phx.gbl...
> For Initialization Error 0x80072F76, keep in mind MS Article 836941
>
> You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when
> you try to use Windows Update
> http://support.microsoft.com/kb/836941
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Cyberdrifter wrote:
>> I have fought this problem for 2 days now. I have "Zone Alarm
>> Security Suite" and once I shut it down I was able to use the
>> "Windows Update" again. I don't know what happened, because I have
>> not had any problems before with "Zone Alarm Security Suite". Maybe
>> this will help other people. Because I had tried everything before
>> doing the above.
>>
>> ............... Cyberdrifter
>>
>
>

Maurice N ~ MVP
07-09-2005, 10:46 PM
Steve, Thanks for posting this update.

--
Maurice N
MVP Windows - Shell / User
-----


Steve R wrote:
> Found further information elsewhere.
> My error was adding to ZoneAlarm privacy:
>
> - download.windowsupdate.com instead of
> - download.windowupdate.com
>
> Steve
> "Steve R" <swrtreeSPAM_GO_AWAY_DELETE@hotmail.com> wrote in message
> news:42c9cea1$1@dnews.tpgi.com.au...
>> Maurice
>>
>> My milage varied. Cyberdrifter's problem (and solution) was
>> identical to mine. I'd suggest anyone who copies, turn on Windows
>> Firewall while ZoneAlarm is down.
>>
>> Steve
>>
>>
>> "Maurice N ~ MVP" <maurice@mvps.org> wrote in message
>> news:O%23R7RT4XFHA.160@TK2MSFTNGP15.phx.gbl...
>> For Initialization Error 0x80072F76, keep in mind MS Article 836941
>>
>> You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error
>> message when you try to use Windows Update
>> http://support.microsoft.com/kb/836941
>>
>> --
>> Maurice N
>> MVP Windows - Shell / User
>> -----
>>
>> Cyberdrifter wrote:
>>> I have fought this problem for 2 days now. I have "Zone Alarm
>>> Security Suite" and once I shut it down I was able to use the
>>> "Windows Update" again. I don't know what happened, because I have
>>> not had any problems before with "Zone Alarm Security Suite". Maybe
>>> this will help other people. Because I had tried everything before
>>> doing the above.
>>>
>>> ............... Cyberdrifter


RE: ERROR 0x80072F76 SOLUTION