Windows Update not updating



Pedro L.
07-09-2005, 10:36 PM
Hi all,

I have a Windows Xp Pro AD client w/SP2, conected to internet using a campus
proxy server. Since I don't know when, I am not able to update in my PC but
others in my network still do it, with the same configuration. The
windowsupdate reports that it can't finish the update, the files are not
downloaded and generates an event to system log with event id 16.

How can I resolve this?

Thanks.
Pedro L.

Patti MacLeod
07-09-2005, 10:36 PM
Hi Pedro,

See if the information in either of these MSKB articles helps you to resolve
the problem:

Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
http://support.microsoft.com/default.aspx?scid=824208

Windows Update May Not Work in Windows XP If an Authenticating Web Proxy Is
Used
http://support.microsoft.com/default.aspx?scid=312955



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Pedro L." <anonymous@microsoft.com> wrote in message
news:d69mh5$1qqu$1@pegasus.fccn.pt...
> Hi all,
>
> I have a Windows Xp Pro AD client w/SP2, conected to internet using a
campus
> proxy server. Since I don't know when, I am not able to update in my PC
but
> others in my network still do it, with the same configuration. The
> windowsupdate reports that it can't finish the update, the files are not
> downloaded and generates an event to system log with event id 16.
>
> How can I resolve this?
>
> Thanks.
> Pedro L.
>
>

Pedro L.
07-09-2005, 10:36 PM
Hi Patti,

I have read the articles below, made some changes which make sense, but
unfortunatelly the problem persists.

Do you have more ideas?

Thanks.
Pedro L.


"Patti MacLeod" <pam120@nospamshaw.ca> escreveu na mensagem
news:uHFyhugWFHA.2740@TK2MSFTNGP14.phx.gbl...
> Hi Pedro,
>
> See if the information in either of these MSKB articles helps you to
> resolve
> the problem:
>
> Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
> http://support.microsoft.com/default.aspx?scid=824208
>
> Windows Update May Not Work in Windows XP If an Authenticating Web Proxy
> Is
> Used
> http://support.microsoft.com/default.aspx?scid=312955
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Pedro L." <anonymous@microsoft.com> wrote in message
> news:d69mh5$1qqu$1@pegasus.fccn.pt...
>> Hi all,
>>
>> I have a Windows Xp Pro AD client w/SP2, conected to internet using a
> campus
>> proxy server. Since I don't know when, I am not able to update in my PC
> but
>> others in my network still do it, with the same configuration. The
>> windowsupdate reports that it can't finish the update, the files are not
>> downloaded and generates an event to system log with event id 16.
>>
>> How can I resolve this?
>>
>> Thanks.
>> Pedro L.
>>
>>
>
>

Patti MacLeod
07-09-2005, 10:36 PM
Unfortunately, no, I don't have any more possible solutions for you :-(



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Pedro L." <anonymous@microsoft.com> wrote in message
news:d6a8cm$20dg$1@pegasus.fccn.pt...
> Hi Patti,
>
> I have read the articles below, made some changes which make sense, but
> unfortunatelly the problem persists.
>
> Do you have more ideas?
>
> Thanks.
> Pedro L.
>
>
> "Patti MacLeod" <pam120@nospamshaw.ca> escreveu na mensagem
> news:uHFyhugWFHA.2740@TK2MSFTNGP14.phx.gbl...
> > Hi Pedro,
> >
> > See if the information in either of these MSKB articles helps you to
> > resolve
> > the problem:
> >
> > Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
> > http://support.microsoft.com/default.aspx?scid=824208
> >
> > Windows Update May Not Work in Windows XP If an Authenticating Web Proxy
> > Is
> > Used
> > http://support.microsoft.com/default.aspx?scid=312955
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Pedro L." <anonymous@microsoft.com> wrote in message
> > news:d69mh5$1qqu$1@pegasus.fccn.pt...
> >> Hi all,
> >>
> >> I have a Windows Xp Pro AD client w/SP2, conected to internet using a
> > campus
> >> proxy server. Since I don't know when, I am not able to update in my PC
> > but
> >> others in my network still do it, with the same configuration. The
> >> windowsupdate reports that it can't finish the update, the files are
not
> >> downloaded and generates an event to system log with event id 16.
> >>
> >> How can I resolve this?
> >>
> >> Thanks.
> >> Pedro L.
> >>
> >>
> >
> >
>
>

Pedro L.
07-09-2005, 10:36 PM
Hi again,

I forgot to say that the error when try to update is 80072EFD. Another
thing: the windows installer 3.1 was able to install but the remainder tool
KB890830 continue failing with the error I specified.

Anyone could help?
Pedro L.


"Patti MacLeod" <pam120@nospamshaw.ca> escreveu na mensagem
news:OiZFomkWFHA.3840@tk2msftngp13.phx.gbl...
> Unfortunately, no, I don't have any more possible solutions for you :-(
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Pedro L." <anonymous@microsoft.com> wrote in message
> news:d6a8cm$20dg$1@pegasus.fccn.pt...
>> Hi Patti,
>>
>> I have read the articles below, made some changes which make sense, but
>> unfortunatelly the problem persists.
>>
>> Do you have more ideas?
>>
>> Thanks.
>> Pedro L.
>>
>>
>> "Patti MacLeod" <pam120@nospamshaw.ca> escreveu na mensagem
>> news:uHFyhugWFHA.2740@TK2MSFTNGP14.phx.gbl...
>> > Hi Pedro,
>> >
>> > See if the information in either of these MSKB articles helps you to
>> > resolve
>> > the problem:
>> >
>> > Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
>> > http://support.microsoft.com/default.aspx?scid=824208
>> >
>> > Windows Update May Not Work in Windows XP If an Authenticating Web
>> > Proxy
>> > Is
>> > Used
>> > http://support.microsoft.com/default.aspx?scid=312955
>> >
>> >
>> >
>> > Regards,
>> >
>> > --
>> > Patti MacLeod
>> > Microsoft MVP - Windows Shell/User
>> >
>> > "Pedro L." <anonymous@microsoft.com> wrote in message
>> > news:d69mh5$1qqu$1@pegasus.fccn.pt...
>> >> Hi all,
>> >>
>> >> I have a Windows Xp Pro AD client w/SP2, conected to internet using a
>> > campus
>> >> proxy server. Since I don't know when, I am not able to update in my
>> >> PC
>> > but
>> >> others in my network still do it, with the same configuration. The
>> >> windowsupdate reports that it can't finish the update, the files are
> not
>> >> downloaded and generates an event to system log with event id 16.
>> >>
>> >> How can I resolve this?
>> >>
>> >> Thanks.
>> >> Pedro L.
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Maurice N ~ MVP
07-09-2005, 10:37 PM
Pedro,

Have you seen MS Article 836941
You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when you try to use Windows Update
http://support.microsoft.com/kb/836941

--
Maurice N
MVP Windows - Shell / User
-----


Pedro L. wrote:
> Hi again,
>
> I forgot to say that the error when try to update is 80072EFD. Another
> thing: the windows installer 3.1 was able to install but the
> remainder tool KB890830 continue failing with the error I specified.
>
> Anyone could help?
> Pedro L.
>

Pedro L.
07-09-2005, 10:37 PM
Maurice,

I've seen the article below. I tried those methods, except the last one
because the only way we can access to internet is using the proxy server, we
don't have direct access. After trying all, nothing happens.

My feeling is that the problem's origin is something stored in the PC,
connected to Windows Update. This because the Windows Installer downloaded
and is well installed and removal tool KB890830 don't. I really would like
to know what is the problem!! Do you have more ideas?

Thank's.
Pedro L.


"Maurice N ~ MVP" <maurice@mvps.org> escreveu na mensagem
news:OWphRT4XFHA.160@TK2MSFTNGP15.phx.gbl...
Pedro,

Have you seen MS Article 836941
You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message when
you try to use Windows Update
http://support.microsoft.com/kb/836941

--
Maurice N
MVP Windows - Shell / User
-----


Pedro L. wrote:
> Hi again,
>
> I forgot to say that the error when try to update is 80072EFD. Another
> thing: the windows installer 3.1 was able to install but the
> remainder tool KB890830 continue failing with the error I specified.
>
> Anyone could help?
> Pedro L.
>

Maurice N ~ MVP
07-09-2005, 10:37 PM
This pc may just be infected with a parasite. First thing, make sure it is parasite free.
I recommend an article at Aumha.org on ways to cleanup parasites.
Follow the quick-fix protocol.
http://aumha.org/a/quickfix.htm

Here are 2 tools from SysInternals that may help you get an insight on what's running.
Autoruns (checks & shows what's set to auto-load at Windows startup)
http://www.sysinternals.com/ntw2k/freeware/autoruns.shtml

Process Explorer http://www.sysinternals.com/ntw2k/freeware/procexp.shtml

You likely will have to do cleanups in Safe mode, once you have downloaded current definitions.
You should even use Safe Mode with Networking to do all this work.
Press F8 Function key as the pc is booting up so that you can see bootup choices.

After verifying that pc is clean, do a few sanity checks:
1) You must make sure these Win XP services are enabled and running:

Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.

You need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!

2) Following is only a basic first-pass checklist of settings for Internet Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cureall !

Make sure this is not running a 3rd-part Popup-Ad remover, or any anonymisor.

1. In Internet Explorer browser > select Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)

+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to *clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

Then re-try Windows Update.

If fail with same error again, try typing in directly into Internet Explorer address bar, the following:
https://v5.windowsupdate.microsoft.com (with HTTPS)

If fail again, Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.

--
Maurice N
MVP Windows - Shell / User
-----


Pedro L. wrote:
> Maurice,
>
> I've seen the article below. I tried those methods, except the last
> one because the only way we can access to internet is using the proxy
> server, we don't have direct access. After trying all, nothing
> happens.
>
> My feeling is that the problem's origin is something stored in the PC,
> connected to Windows Update. This because the Windows Installer
> downloaded and is well installed and removal tool KB890830 don't. I
> really would like to know what is the problem!! Do you have more
> ideas?
>
> Thank's.
> Pedro L.
>

Pedro L.
07-09-2005, 10:37 PM
Maurice,

I try almost everything you wrote. Nothing. I've continuing searching and I
found this article: http://support.microsoft.com/?kbid=896225. It is the
last thing I've done and ... suddenly the tool left successfuly updates. I
don't understood if it was something strange related to my proxy
configuration or if it was something corrected by our network administrator
(he don't told me).

After all, everything is going well now. Thanks for all.

Best regards.
Pedro L.


"Maurice N ~ MVP" <maurice@mvps.org> escreveu na mensagem
news:uVuXTCFYFHA.3164@TK2MSFTNGP12.phx.gbl...
This pc may just be infected with a parasite. First thing, make sure it is
parasite free.
I recommend an article at Aumha.org on ways to cleanup parasites.
Follow the quick-fix protocol.
http://aumha.org/a/quickfix.htm

Here are 2 tools from SysInternals that may help you get an insight on
what's running.
Autoruns (checks & shows what's set to auto-load at Windows startup)
http://www.sysinternals.com/ntw2k/freeware/autoruns.shtml

Process Explorer http://www.sysinternals.com/ntw2k/freeware/procexp.shtml

You likely will have to do cleanups in Safe mode, once you have downloaded
current definitions.
You should even use Safe Mode with Networking to do all this work.
Press F8 Function key as the pc is booting up so that you can see bootup
choices.

After verifying that pc is clean, do a few sanity checks:
1) You must make sure these Win XP services are enabled and running:

Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a
green "tick/check" mark on left; and status "Running" on the far right.

You need to have either a 3rd-party firewall or XP's firewall ON, and, have
a good/current antivirus on. Don't go on the net without them!

2) Following is only a basic first-pass checklist of settings for Internet
Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cureall !

Make sure this is not running a 3rd-part Popup-Ad remover, or any
anonymisor.

1. In Internet Explorer browser > select Tools, click Internet Options, and
then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)

+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate
revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to *clear*
the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list
of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

Then re-try Windows Update.

If fail with same error again, try typing in directly into Internet Explorer
address bar, the following:
https://v5.windowsupdate.microsoft.com (with HTTPS)

If fail again, Look for file WindowsUpdate.log in your C:\Windows folder
( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very
bottom. Copy the set of lines for that last session-date & paste back into
a reply in here.

--
Maurice N
MVP Windows - Shell / User
-----


Pedro L. wrote:
> Maurice,
>
> I've seen the article below. I tried those methods, except the last
> one because the only way we can access to internet is using the proxy
> server, we don't have direct access. After trying all, nothing
> happens.
>
> My feeling is that the problem's origin is something stored in the PC,
> connected to Windows Update. This because the Windows Installer
> downloaded and is well installed and removal tool KB890830 don't. I
> really would like to know what is the problem!! Do you have more
> ideas?
>
> Thank's.
> Pedro L.
>

Maurice N ~ MVP
07-09-2005, 10:38 PM
Good to hear that situation is resolved. I might add a note, if you have a network admin, do have them help you. :)

--
Maurice N
MVP Windows - Shell / User
-----


Pedro L. wrote:
> Maurice,
>
> I try almost everything you wrote. Nothing. I've continuing searching
> and I found this article: http://support.microsoft.com/?kbid=896225.
> It is the last thing I've done and ... suddenly the tool left
> successfuly updates. I don't understood if it was something strange
> related to my proxy configuration or if it was something corrected by
> our network administrator (he don't told me).
>
> After all, everything is going well now. Thanks for all.
>
> Best regards.
> Pedro L.
>


Windows Update not updating