usb issues after reinstall



Lisa Carbrey
07-09-2005, 10:36 PM
Laptop got BSOD and had to reinstall windows. Went from xp home to xp pro.
Since then my lexar jump drive usb drive and my digital cameras are not
recognized. XP should be doing plug and play and at least showing them as
external drives.... but it's not happening. Anyone have any ideas?

Unk
07-09-2005, 10:36 PM
On Sun, 15 May 2005 19:06:02 -0700, Lisa Carbrey <Lisa Carbrey@discussions.microsoft.com> wrote:

>Laptop got BSOD and had to reinstall windows. Went from xp home to xp pro.
>Since then my lexar jump drive usb drive and my digital cameras are not
>recognized. XP should be doing plug and play and at least showing them as
>external drives.... but it's not happening. Anyone have any ideas?

General USB Troubleshooting in Windows XP
http://support.microsoft.com/?kbid=310575

Little Cupcakes
07-09-2005, 10:36 PM
Hello.

You might want to contact the laptop's manufacturer and get the latest BIOS
and chipset updates for your model.

If you connect your USB peripherals by connecting a cable or hub, rather
than connecting them directly to the laptop, you may want to try a different
USB cable (this happened to me last week).

You can also check to see if Windows even recognizes the USB ports by going
to Device Manager (right-click My Computer, hardware tab, device manager)
and scrolling to the bottom. There should be an entry for Universal Serial
Bus Controllers. There should be at least 2 Controllers listed, and they
shouldn't have a yellow "!" next to them.

Good luck.

LC

"Lisa Carbrey" <Lisa Carbrey@discussions.microsoft.com> wrote in message
news:BA37B8C9-94B3-41BE-A1CD-A665227F3FD2@microsoft.com...
> Laptop got BSOD and had to reinstall windows. Went from xp home to xp pro.
> Since then my lexar jump drive usb drive and my digital cameras are not
> recognized. XP should be doing plug and play and at least showing them as
> external drives.... but it's not happening. Anyone have any ideas?

Lisa Carbrey
07-09-2005, 10:36 PM
Hi. I've tried several cables, and my little usb drive that connects directly
isn't working either but it works at work and my desktop. But my usb mouse
works just fine. Question.... if all I did was reinstall windows, would my
BIOS have changed? In device manager, I see all the usb stuff there just
fine. These items show up under 'other devices', with the yellow. I haven't
been able to locate any other drivers, even tried update driver with the
windows cd in drive... the camera sites and usb drive sites of course tell
you that xp should recognize it with out any drivers.... which it did before
all this happened.

"Little Cupcakes" wrote:

> Hello.
>
> You might want to contact the laptop's manufacturer and get the latest BIOS
> and chipset updates for your model.
>
> If you connect your USB peripherals by connecting a cable or hub, rather
> than connecting them directly to the laptop, you may want to try a different
> USB cable (this happened to me last week).
>
> You can also check to see if Windows even recognizes the USB ports by going
> to Device Manager (right-click My Computer, hardware tab, device manager)
> and scrolling to the bottom. There should be an entry for Universal Serial
> Bus Controllers. There should be at least 2 Controllers listed, and they
> shouldn't have a yellow "!" next to them.
>
> Good luck.
>
> LC
>
> "Lisa Carbrey" <Lisa Carbrey@discussions.microsoft.com> wrote in message
> news:BA37B8C9-94B3-41BE-A1CD-A665227F3FD2@microsoft.com...
> > Laptop got BSOD and had to reinstall windows. Went from xp home to xp pro.
> > Since then my lexar jump drive usb drive and my digital cameras are not
> > recognized. XP should be doing plug and play and at least showing them as
> > external drives.... but it's not happening. Anyone have any ideas?
>
>
>

Little Cupcakes
07-09-2005, 10:36 PM
Hello.

No, your BIOS wouldn't have changed but you did switch your OS (from Home to
Pro-they are rather different) so a BIOS update may help. Also, BIOSes can
(very rarely) become corrupt-but you probably would've had more trouble if
that were the case.

Don't forget about looking for a "chipset" or "motherboard" update from the
laptop's manufacturer. This type of program tells Windows how to recognize
the hardware on the motherboard, and if that is outdated, corrupted, or
missing you can encounter problems like this.

The yellow "!" is a bad sign. The yellow exclamation point means that
Windows is unable to find the right driver for the USB ports. That means
that either Windows doesn't know what the proper driver is, or the USB info
is being reported by the BIOS/chipset incorrectly. That means USB will not
function in Windows. What happened when you attempted to Update Driver?

What makes no sense is your USB mouse working! If your mouse is working
(and is USB), unplug it and try your other devices using that exact USB port
connector. If that USB port recognizes your mouse, it should recognize your
other devices as well assuming you have properly installed the latest
software for those other devices. It's really uncommon, but if that (and
only that) mouse USB port functions, then there is likely a physical problem
with the other ports (broken solder, short, obstruction, etc.). Also try
your mouse in the other USB ports.

"LC"

"Lisa Carbrey" <Lisa Carbrey@discussions.microsoft.com> wrote in message
news:48E40761-50E0-432E-A157-86CD9740D4CC@microsoft.com...
> Hi. I've tried several cables, and my little usb drive that connects
> directly
> isn't working either but it works at work and my desktop. But my usb mouse
> works just fine. Question.... if all I did was reinstall windows, would
> my
> BIOS have changed? In device manager, I see all the usb stuff there just
> fine. These items show up under 'other devices', with the yellow. I
> haven't
> been able to locate any other drivers, even tried update driver with the
> windows cd in drive... the camera sites and usb drive sites of course tell
> you that xp should recognize it with out any drivers.... which it did
> before
> all this happened.
>
> "Little Cupcakes" wrote:
>
>> Hello.
>>
>> You might want to contact the laptop's manufacturer and get the latest
>> BIOS
>> and chipset updates for your model.
>>
>> If you connect your USB peripherals by connecting a cable or hub, rather
>> than connecting them directly to the laptop, you may want to try a
>> different
>> USB cable (this happened to me last week).
>>
>> You can also check to see if Windows even recognizes the USB ports by
>> going
>> to Device Manager (right-click My Computer, hardware tab, device manager)
>> and scrolling to the bottom. There should be an entry for Universal
>> Serial
>> Bus Controllers. There should be at least 2 Controllers listed, and they
>> shouldn't have a yellow "!" next to them.
>>
>> Good luck.
>>
>> LC
>>
>> "Lisa Carbrey" <Lisa Carbrey@discussions.microsoft.com> wrote in message
>> news:BA37B8C9-94B3-41BE-A1CD-A665227F3FD2@microsoft.com...
>> > Laptop got BSOD and had to reinstall windows. Went from xp home to xp
>> > pro.
>> > Since then my lexar jump drive usb drive and my digital cameras are not
>> > recognized. XP should be doing plug and play and at least showing them
>> > as
>> > external drives.... but it's not happening. Anyone have any ideas?
>>
>>
>>

Lisa Carbrey
07-09-2005, 10:36 PM
I looked at the Vaio page for BIOS updates, first thing I noticed was in the
instructions "put floppy in"... ok the laptop came w/o a floppy drive,
sigh....

When I try to update driver I put in the windows cd and it just spins a bit
then says it can't find the driver.

Mouse works in both usb ports. Only thing I can figure is that comes with a
driver on it's cd. The jump drive (lexar) doesn't have a driver cd, just plug
and play. I tried contacting them for a driver, they suggested I try a few
things that were basic and I'd done ages ago to fix this, then sent me an RMA
letter. One other thing that can't be recognized is a pentax camera. Used to
work just fine, I tried reinstalling the software that came with it. But
since XP is supposed to see the connection, it doesn't install any drivers.
Only difference was that at least when I connect that, under device manager
it goes in the USB section not under 'unknown'.

I have a feeling if I can just find a basic xp driver I'd be fine with all
of this....

"Little Cupcakes" wrote:

> Hello.
>
> No, your BIOS wouldn't have changed but you did switch your OS (from Home to
> Pro-they are rather different) so a BIOS update may help. Also, BIOSes can
> (very rarely) become corrupt-but you probably would've had more trouble if
> that were the case.
>
> Don't forget about looking for a "chipset" or "motherboard" update from the
> laptop's manufacturer. This type of program tells Windows how to recognize
> the hardware on the motherboard, and if that is outdated, corrupted, or
> missing you can encounter problems like this.
>
> The yellow "!" is a bad sign. The yellow exclamation point means that
> Windows is unable to find the right driver for the USB ports. That means
> that either Windows doesn't know what the proper driver is, or the USB info
> is being reported by the BIOS/chipset incorrectly. That means USB will not
> function in Windows. What happened when you attempted to Update Driver?
>
> What makes no sense is your USB mouse working! If your mouse is working
> (and is USB), unplug it and try your other devices using that exact USB port
> connector. If that USB port recognizes your mouse, it should recognize your
> other devices as well assuming you have properly installed the latest
> software for those other devices. It's really uncommon, but if that (and
> only that) mouse USB port functions, then there is likely a physical problem
> with the other ports (broken solder, short, obstruction, etc.). Also try
> your mouse in the other USB ports.
>
> "LC"
>
> "Lisa Carbrey" <Lisa Carbrey@discussions.microsoft.com> wrote in message
> news:48E40761-50E0-432E-A157-86CD9740D4CC@microsoft.com...
> > Hi. I've tried several cables, and my little usb drive that connects
> > directly
> > isn't working either but it works at work and my desktop. But my usb mouse
> > works just fine. Question.... if all I did was reinstall windows, would
> > my
> > BIOS have changed? In device manager, I see all the usb stuff there just
> > fine. These items show up under 'other devices', with the yellow. I
> > haven't
> > been able to locate any other drivers, even tried update driver with the
> > windows cd in drive... the camera sites and usb drive sites of course tell
> > you that xp should recognize it with out any drivers.... which it did
> > before
> > all this happened.
> >
> > "Little Cupcakes" wrote:
> >
> >> Hello.
> >>
> >> You might want to contact the laptop's manufacturer and get the latest
> >> BIOS
> >> and chipset updates for your model.
> >>
> >> If you connect your USB peripherals by connecting a cable or hub, rather
> >> than connecting them directly to the laptop, you may want to try a
> >> different
> >> USB cable (this happened to me last week).
> >>
> >> You can also check to see if Windows even recognizes the USB ports by
> >> going
> >> to Device Manager (right-click My Computer, hardware tab, device manager)
> >> and scrolling to the bottom. There should be an entry for Universal
> >> Serial
> >> Bus Controllers. There should be at least 2 Controllers listed, and they
> >> shouldn't have a yellow "!" next to them.
> >>
> >> Good luck.
> >>
> >> LC
> >>
> >> "Lisa Carbrey" <Lisa Carbrey@discussions.microsoft.com> wrote in message
> >> news:BA37B8C9-94B3-41BE-A1CD-A665227F3FD2@microsoft.com...
> >> > Laptop got BSOD and had to reinstall windows. Went from xp home to xp
> >> > pro.
> >> > Since then my lexar jump drive usb drive and my digital cameras are not
> >> > recognized. XP should be doing plug and play and at least showing them
> >> > as
> >> > external drives.... but it's not happening. Anyone have any ideas?
> >>
> >>
> >>
>
>
>


usb issues after reinstall