[Leo Edwards]

Hi there,

I would really appreciate anyone's help. I've just changed Hard Drives &
used Outlook Express Freebie Backup to move the messages, internet accounts,
etc. but unfortunately, Outlook Express 6 is refusing to remember any server
passwords.

I've tried all of the below that are relevant to me (Win XP/OE6) but none
seem to work. This (http://support.microsoft.com/?kbid=264672) in particular
- I have deleted one key (only 1 identity on here) but still to no avail. I
set Outlook to remember in the accounts section, but does nothing still as it
will remember them for that session, but once OE is closed - it forgets all
my passwords

Any clues at all please?
Leo Edwards

==============
I have tried the following:

Outlook Express Does Not Save the Mail Server Logon Password
http://support.microsoft.com/?kbid=216382

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Your Password Is Not Retained in Windows 2000 or XP
http://support.microsoft.com/?kbid=264672

Win98, WinME, Win2K
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361

Damaged Password List File Does Not Save Passwords
http://support.microsoft.com/?kbid=135197

[PA Bear]

Try this one:

When using sysprep.exe, passwords cannot be saved:
http://support.microsoft.com/?kbid=815229

Since you only have one identity, chances are that it's the default 'Main
Identity' which is much more prone to corruption than a user-created Named
Identity. Try one or more of your mail accounts in a new Named Identity
(File>Identities>Add new identity). Assuming all is well, import messages
from the old Identity before deleting it (File>Identities>Manage
Identities).

General OE Caveats to Avoid Problems:

Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

Empty Deleted Items folder daily.

Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


Leo Edwards wrote:
> Hi there,
>
> I would really appreciate anyone's help. I've just changed Hard Drives &
> used Outlook Express Freebie Backup to move the messages, internet
> accounts,
> etc. but unfortunately, Outlook Express 6 is refusing to remember any
> server
> passwords.
>
> I've tried all of the below that are relevant to me (Win XP/OE6) but none
> seem to work. This (http://support.microsoft.com/?kbid=264672) in
> particular
> - I have deleted one key (only 1 identity on here) but still to no avail.
> I
> set Outlook to remember in the accounts section, but does nothing still as
> it will remember them for that session, but once OE is closed - it forgets
> all my passwords
>
> Any clues at all please?
> Leo Edwards
>
> ==============
> I have tried the following:
>
> Outlook Express Does Not Save the Mail Server Logon Password
> http://support.microsoft.com/?kbid=216382
>
> Cannot Save E-Mail Account Password in Outlook Express 5
> http://support.microsoft.com/?kbid=228713
>
> Your Password Is Not Retained in Windows 2000 or XP
> http://support.microsoft.com/?kbid=264672
>
> Win98, WinME, Win2K
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382
>
> Outlook Express keeps prompting for your password
> http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
>
> Save Password Check Box Is Unavailable
> http://support.microsoft.com/?kbid=137361
>
> Damaged Password List File Does Not Save Passwords
> http://support.microsoft.com/?kbid=135197

[Leo Edwards]

Hi Rob,

Thanks for your help. I've tried deleting the keys in
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage Provider as stated in
that, & previous fixes - one with some data in was able to be deleted, but
one (practically empty) cannot be deleted. It just says "error while deleting
key".

I've turned off Kaspersky's e-mail checker, but I'm not sure whether this'll
help at all!

Any other info/things to try would be greatly appreciated.
Leo

"PA Bear" wrote:

> Try this one:
>
> When using sysprep.exe, passwords cannot be saved:
> http://support.microsoft.com/?kbid=815229
>
> Since you only have one identity, chances are that it's the default 'Main
> Identity' which is much more prone to corruption than a user-created Named
> Identity. Try one or more of your mail accounts in a new Named Identity
> (File>Identities>Add new identity). Assuming all is well, import messages
> from the old Identity before deleting it (File>Identities>Manage
> Identities).
>
> General OE Caveats to Avoid Problems:
>
> Don't use Inbox or Sent Items to archive messages. Move them to local
> folders created for this purpose.
>
> Empty Deleted Items folder daily.
>
> Disable Background Compacting [N/A in SP2] and frequently perform a manual
> compact of all OE folders while "working offline". More at
> http://www.insideoe.com/files/maintain.htm.
>
> Your anti-virus application's email scanning feature can also cause such
> corruption. Disable it. It provides no additional protection.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> Leo Edwards wrote:
> > Hi there,
> >
> > I would really appreciate anyone's help. I've just changed Hard Drives &
> > used Outlook Express Freebie Backup to move the messages, internet
> > accounts,
> > etc. but unfortunately, Outlook Express 6 is refusing to remember any
> > server
> > passwords.
> >
> > I've tried all of the below that are relevant to me (Win XP/OE6) but none
> > seem to work. This (http://support.microsoft.com/?kbid=264672) in
> > particular
> > - I have deleted one key (only 1 identity on here) but still to no avail.
> > I
> > set Outlook to remember in the accounts section, but does nothing still as
> > it will remember them for that session, but once OE is closed - it forgets
> > all my passwords
> >
> > Any clues at all please?
> > Leo Edwards
> >
> > ==============
> > I have tried the following:
> >
> > Outlook Express Does Not Save the Mail Server Logon Password
> > http://support.microsoft.com/?kbid=216382
> >
> > Cannot Save E-Mail Account Password in Outlook Express 5
> > http://support.microsoft.com/?kbid=228713
> >
> > Your Password Is Not Retained in Windows 2000 or XP
> > http://support.microsoft.com/?kbid=264672
> >
> > Win98, WinME, Win2K
> > http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382
> >
> > Outlook Express keeps prompting for your password
> > http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
> >
> > Save Password Check Box Is Unavailable
> > http://support.microsoft.com/?kbid=137361
> >
> > Damaged Password List File Does Not Save Passwords
> > http://support.microsoft.com/?kbid=135197
>
>

[PA Bear]

As suggested earlier, create a new identity (File>Add new identity) and set
up one or more of your mail accounts in it then poll the server for messages
(hit Send/Receive button). If all is well (i.e., your password(s) is/are
remembered, import messages from the old identity and then delete it.
--
~PA Bear

Leo Edwards wrote:
> Hi Rob,
>
> Thanks for your help. I've tried deleting the keys in
> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage Provider as stated
> in
> that, & previous fixes - one with some data in was able to be deleted, but
> one (practically empty) cannot be deleted. It just says "error while
> deleting key".
>
> I've turned off Kaspersky's e-mail checker, but I'm not sure whether
> this'll
> help at all!
>
> Any other info/things to try would be greatly appreciated.
> Leo
>
> "PA Bear" wrote:
>
>> Try this one:
>>
>> When using sysprep.exe, passwords cannot be saved:
>> http://support.microsoft.com/?kbid=815229
>>
>> Since you only have one identity, chances are that it's the default 'Main
>> Identity' which is much more prone to corruption than a user-created
>> Named
>> Identity. Try one or more of your mail accounts in a new Named Identity
>> (File>Identities>Add new identity). Assuming all is well, import
>> messages
>> from the old Identity before deleting it (File>Identities>Manage
>> Identities).
>>
>> General OE Caveats to Avoid Problems:
>>
>> Don't use Inbox or Sent Items to archive messages. Move them to local
>> folders created for this purpose.
>>
>> Empty Deleted Items folder daily.
>>
>> Disable Background Compacting [N/A in SP2] and frequently perform a
>> manual
>> compact of all OE folders while "working offline". More at
>> http://www.insideoe.com/files/maintain.htm.
>>
>> Your anti-virus application's email scanning feature can also cause such
>> corruption. Disable it. It provides no additional protection.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE) & Security
>>
>>
>> Leo Edwards wrote:
>>> Hi there,
>>>
>>> I would really appreciate anyone's help. I've just changed Hard Drives &
>>> used Outlook Express Freebie Backup to move the messages, internet
>>> accounts,
>>> etc. but unfortunately, Outlook Express 6 is refusing to remember any
>>> server
>>> passwords.
>>>
>>> I've tried all of the below that are relevant to me (Win XP/OE6) but
>>> none
>>> seem to work. This (http://support.microsoft.com/?kbid=264672) in
>>> particular
>>> - I have deleted one key (only 1 identity on here) but still to no
>>> avail.
>>> I
>>> set Outlook to remember in the accounts section, but does nothing still
>>> as
>>> it will remember them for that session, but once OE is closed - it
>>> forgets
>>> all my passwords
>>>
>>> Any clues at all please?
>>> Leo Edwards
>>>
>>> ==============
>>> I have tried the following:
>>>
>>> Outlook Express Does Not Save the Mail Server Logon Password
>>> http://support.microsoft.com/?kbid=216382
>>>
>>> Cannot Save E-Mail Account Password in Outlook Express 5
>>> http://support.microsoft.com/?kbid=228713
>>>
>>> Your Password Is Not Retained in Windows 2000 or XP
>>> http://support.microsoft.com/?kbid=264672
>>>
>>> Win98, WinME, Win2K
>>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382
>>>
>>> Outlook Express keeps prompting for your password
>>> http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
>>>
>>> Save Password Check Box Is Unavailable
>>> http://support.microsoft.com/?kbid=137361
>>>
>>> Damaged Password List File Does Not Save Passwords
>>> http://support.microsoft.com/?kbid=135197

[Leo Edwards]

Hi Rob,

Unfortunately, a new OE identity does still not remember the passwords. The
only way I *think* I can get it to remember them is by adding a new Windows
user and setting it up that way. But of course, that's pretty much like a
whole new computer installation as I'd have to re-install everything again.

Leo

"PA Bear" wrote:

> As suggested earlier, create a new identity (File>Add new identity) and set
> up one or more of your mail accounts in it then poll the server for messages
> (hit Send/Receive button). If all is well (i.e., your password(s) is/are
> remembered, import messages from the old identity and then delete it.
> --
> ~PA Bear
>
> Leo Edwards wrote:
> > Hi Rob,
> >
> > Thanks for your help. I've tried deleting the keys in
> > HKEY_CURRENT_USER\Software\Microsoft\Protected Storage Provider as stated
> > in
> > that, & previous fixes - one with some data in was able to be deleted, but
> > one (practically empty) cannot be deleted. It just says "error while
> > deleting key".
> >
> > I've turned off Kaspersky's e-mail checker, but I'm not sure whether
> > this'll
> > help at all!
> >
> > Any other info/things to try would be greatly appreciated.
> > Leo
> >
> > "PA Bear" wrote:
> >
> >> Try this one:
> >>
> >> When using sysprep.exe, passwords cannot be saved:
> >> http://support.microsoft.com/?kbid=815229
> >>
> >> Since you only have one identity, chances are that it's the default 'Main
> >> Identity' which is much more prone to corruption than a user-created
> >> Named
> >> Identity. Try one or more of your mail accounts in a new Named Identity
> >> (File>Identities>Add new identity). Assuming all is well, import
> >> messages
> >> from the old Identity before deleting it (File>Identities>Manage
> >> Identities).
> >>
> >> General OE Caveats to Avoid Problems:
> >>
> >> Don't use Inbox or Sent Items to archive messages. Move them to local
> >> folders created for this purpose.
> >>
> >> Empty Deleted Items folder daily.
> >>
> >> Disable Background Compacting [N/A in SP2] and frequently perform a
> >> manual
> >> compact of all OE folders while "working offline". More at
> >> http://www.insideoe.com/files/maintain.htm.
> >>
> >> Your anti-virus application's email scanning feature can also cause such
> >> corruption. Disable it. It provides no additional protection.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE/OE) & Security
> >>
> >>
> >> Leo Edwards wrote:
> >>> Hi there,
> >>>
> >>> I would really appreciate anyone's help. I've just changed Hard Drives &
> >>> used Outlook Express Freebie Backup to move the messages, internet
> >>> accounts,
> >>> etc. but unfortunately, Outlook Express 6 is refusing to remember any
> >>> server
> >>> passwords.
> >>>
> >>> I've tried all of the below that are relevant to me (Win XP/OE6) but
> >>> none
> >>> seem to work. This (http://support.microsoft.com/?kbid=264672) in
> >>> particular
> >>> - I have deleted one key (only 1 identity on here) but still to no
> >>> avail.
> >>> I
> >>> set Outlook to remember in the accounts section, but does nothing still
> >>> as
> >>> it will remember them for that session, but once OE is closed - it
> >>> forgets
> >>> all my passwords
> >>>
> >>> Any clues at all please?
> >>> Leo Edwards
> >>>
> >>> ==============
> >>> I have tried the following:
> >>>
> >>> Outlook Express Does Not Save the Mail Server Logon Password
> >>> http://support.microsoft.com/?kbid=216382
> >>>
> >>> Cannot Save E-Mail Account Password in Outlook Express 5
> >>> http://support.microsoft.com/?kbid=228713
> >>>
> >>> Your Password Is Not Retained in Windows 2000 or XP
> >>> http://support.microsoft.com/?kbid=264672
> >>>
> >>> Win98, WinME, Win2K
> >>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382
> >>>
> >>> Outlook Express keeps prompting for your password
> >>> http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
> >>>
> >>> Save Password Check Box Is Unavailable
> >>> http://support.microsoft.com/?kbid=137361
> >>>
> >>> Damaged Password List File Does Not Save Passwords
> >>> http://support.microsoft.com/?kbid=135197
>
>

[Leo Edwards]

Any further help would be greatly appreciated!

I've done a full (data wiping) system restore using the HP system recovery
partition it creates - and STILL it's not remembering them. Suggests to me
that it leaves the registry intact.

The only option now is a complete format & to go through the installation
procedure again.

Leo

"Leo Edwards" wrote:

> "PA Bear" wrote:
>
> > As suggested earlier, create a new identity (File>Add new identity) and set
> > up one or more of your mail accounts in it then poll the server for messages
> > (hit Send/Receive button). If all is well (i.e., your password(s) is/are
> > remembered, import messages from the old identity and then delete it.
> > --
> > ~PA Bear
> >
> > Leo Edwards wrote:
> > > Hi Rob,
> > >
> > > Thanks for your help. I've tried deleting the keys in
> > > HKEY_CURRENT_USER\Software\Microsoft\Protected Storage Provider as stated
> > > in
> > > that, & previous fixes - one with some data in was able to be deleted, but
> > > one (practically empty) cannot be deleted. It just says "error while
> > > deleting key".
> > >
> > > I've turned off Kaspersky's e-mail checker, but I'm not sure whether
> > > this'll
> > > help at all!
> > >
> > > Any other info/things to try would be greatly appreciated.
> > > Leo
> > >
> > > "PA Bear" wrote:
> > >
> > >> Try this one:
> > >>
> > >> When using sysprep.exe, passwords cannot be saved:
> > >> http://support.microsoft.com/?kbid=815229
> > >>
> > >> Since you only have one identity, chances are that it's the default 'Main
> > >> Identity' which is much more prone to corruption than a user-created
> > >> Named
> > >> Identity. Try one or more of your mail accounts in a new Named Identity
> > >> (File>Identities>Add new identity). Assuming all is well, import
> > >> messages
> > >> from the old Identity before deleting it (File>Identities>Manage
> > >> Identities).
> > >>
> > >> General OE Caveats to Avoid Problems:
> > >>
> > >> Don't use Inbox or Sent Items to archive messages. Move them to local
> > >> folders created for this purpose.
> > >>
> > >> Empty Deleted Items folder daily.
> > >>
> > >> Disable Background Compacting [N/A in SP2] and frequently perform a
> > >> manual
> > >> compact of all OE folders while "working offline". More at
> > >> http://www.insideoe.com/files/maintain.htm.
> > >>
> > >> Your anti-virus application's email scanning feature can also cause such
> > >> corruption. Disable it. It provides no additional protection.
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-Windows (IE/OE) & Security
> > >>
> > >>
> > >> Leo Edwards wrote:
> > >>> Hi there,
> > >>>
> > >>> I would really appreciate anyone's help. I've just changed Hard Drives &
> > >>> used Outlook Express Freebie Backup to move the messages, internet
> > >>> accounts,
> > >>> etc. but unfortunately, Outlook Express 6 is refusing to remember any
> > >>> server
> > >>> passwords.
> > >>>
> > >>> I've tried all of the below that are relevant to me (Win XP/OE6) but
> > >>> none
> > >>> seem to work. This (http://support.microsoft.com/?kbid=264672) in
> > >>> particular
> > >>> - I have deleted one key (only 1 identity on here) but still to no
> > >>> avail.
> > >>> I
> > >>> set Outlook to remember in the accounts section, but does nothing still
> > >>> as
> > >>> it will remember them for that session, but once OE is closed - it
> > >>> forgets
> > >>> all my passwords
> > >>>
> > >>> Any clues at all please?
> > >>> Leo Edwards
> > >>>
> > >>> ==============
> > >>> I have tried the following:
> > >>>
> > >>> Outlook Express Does Not Save the Mail Server Logon Password
> > >>> http://support.microsoft.com/?kbid=216382
> > >>>
> > >>> Cannot Save E-Mail Account Password in Outlook Express 5
> > >>> http://support.microsoft.com/?kbid=228713
> > >>>
> > >>> Your Password Is Not Retained in Windows 2000 or XP
> > >>> http://support.microsoft.com/?kbid=264672
> > >>>
> > >>> Win98, WinME, Win2K
> > >>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382
> > >>>
> > >>> Outlook Express keeps prompting for your password
> > >>> http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
> > >>>
> > >>> Save Password Check Box Is Unavailable
> > >>> http://support.microsoft.com/?kbid=137361
> > >>>
> > >>> Damaged Password List File Does Not Save Passwords
> > >>> http://support.microsoft.com/?kbid=135197
> >
> >

[PA Bear]

See if PW is remembered in a new User Profile, Leo.

If all is well, see:

How to copy data from a corrupted user profile to a new profile:
http://support.microsoft.com/kb/811151/

If not, then I'd suspect hijackware and/or Trojan infection.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


Leo Edwards wrote:
> I've done a full (data wiping) system restore using the HP system recovery
> partition it creates - and STILL it's not remembering them. Suggests to me
> that it leaves the registry intact.
>
> The only option now is a complete format & to go through the installation
> procedure again.

<paste>
> Unfortunately, a new OE identity does still not remember the passwords.
> The
> only way I *think* I can get it to remember them is by adding a new
> Windows
> user and setting it up that way. But of course, that's pretty much like a
> whole new computer installation as I'd have to re-install everything
> again.
>
>> "PA Bear" wrote:
>>> As suggested earlier, create a new identity (File>Add new identity) and
>>> set up one or more of your mail accounts in it then poll the server for
>>> messages (hit Send/Receive button). If all is well (i.e., your
>>> password(s) is/are remembered, import messages from the old identity and
>>> then delete it. --
>>> ~PA Bear
>>>
>>> Leo Edwards wrote:
>>>> Thanks for your help. I've tried deleting the keys in
>>>> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage Provider as
>>>> stated
>>>> in
>>>> that, & previous fixes - one with some data in was able to be deleted,
>>>> but one (practically empty) cannot be deleted. It just says "error
>>>> while
>>>> deleting key".
>>>>
>>>> I've turned off Kaspersky's e-mail checker, but I'm not sure whether
>>>> this'll
>>>> help at all!
>>>>
>>>>> Try this one:
>>>>>
>>>>> When using sysprep.exe, passwords cannot be saved:
>>>>> http://support.microsoft.com/?kbid=815229
>>>>>
>>>>> Since you only have one identity, chances are that it's the default
>>>>> 'Main Identity' which is much more prone to corruption than a
>>>>> user-created Named
>>>>> Identity. Try one or more of your mail accounts in a new Named
>>>>> Identity
>>>>> (File>Identities>Add new identity). Assuming all is well, import
>>>>> messages
>>>>> from the old Identity before deleting it (File>Identities>Manage
>>>>> Identities).
>>>>>
>>>>> General OE Caveats to Avoid Problems:
>>>>>
>>>>> Don't use Inbox or Sent Items to archive messages. Move them to local
>>>>> folders created for this purpose.
>>>>>
>>>>> Empty Deleted Items folder daily.
>>>>>
>>>>> Disable Background Compacting [N/A in SP2] and frequently perform a
>>>>> manual
>>>>> compact of all OE folders while "working offline". More at
>>>>> http://www.insideoe.com/files/maintain.htm.
>>>>>
>>>>> Your anti-virus application's email scanning feature can also cause
>>>>> such
>>>>> corruption. Disable it. It provides no additional protection.
>>>>> --
>>>>>> I would really appreciate anyone's help. I've just changed Hard
>>>>>> Drives
>>>>>> & used Outlook Express Freebie Backup to move the messages, internet
>>>>>> accounts,
>>>>>> etc. but unfortunately, Outlook Express 6 is refusing to remember any
>>>>>> server
>>>>>> passwords.
>>>>>>
>>>>>> I've tried all of the below that are relevant to me (Win XP/OE6) but
>>>>>> none
>>>>>> seem to work. This (http://support.microsoft.com/?kbid=264672) in
>>>>>> particular
>>>>>> - I have deleted one key (only 1 identity on here) but still to no
>>>>>> avail.
>>>>>> I
>>>>>> set Outlook to remember in the accounts section, but does nothing
>>>>>> still
>>>>>> as
>>>>>> it will remember them for that session, but once OE is closed - it
>>>>>> forgets
>>>>>> all my passwords
>>>>>>
>>>>>> Any clues at all please?
>>>>>> Leo Edwards
>>>>>>
>>>>>> ==============
>>>>>> I have tried the following:
>>>>>>
>>>>>> Outlook Express Does Not Save the Mail Server Logon Password
>>>>>> http://support.microsoft.com/?kbid=216382
>>>>>>
>>>>>> Cannot Save E-Mail Account Password in Outlook Express 5
>>>>>> http://support.microsoft.com/?kbid=228713
>>>>>>
>>>>>> Your Password Is Not Retained in Windows 2000 or XP
>>>>>> http://support.microsoft.com/?kbid=264672
>>>>>>
>>>>>> Win98, WinME, Win2K
>>>>>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382
>>>>>>
>>>>>> Outlook Express keeps prompting for your password
>>>>>> http://www.dougknox.com/xp/tips/xp_oe_passwords.htm
>>>>>>
>>>>>> Save Password Check Box Is Unavailable
>>>>>> http://support.microsoft.com/?kbid=137361
>>>>>>
>>>>>> Damaged Password List File Does Not Save Passwords
>>>>>> http://support.microsoft.com/?kbid=135197