Can send, but can't receive email in Outlook 6



Linda
07-09-2005, 10:20 PM
I am receiving:

The connection to the server has failed. Account: 'myname', Server:
'pop-server.nyc.rr.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E on all 5 of my POP 3 accounts during
same send/receive session.

My ISP says there is no problem and I can receive email via my web based
access. I already tried someone's suggestion from this bulletin board to go
to tools/accounts/properties/advanced and to remove the check box from "leave
a copy of the message on the server". It was already unchecked so that
wasn't the problem causing this.

Thanks for your help!

Kuay Tim
07-09-2005, 10:20 PM
Hi Linda,

The most common culprit is anti-virus message scan. The use of this feature
can cause connection issues. It is safe to disable the message scan feature
while maintaining the system scan of your A/V. Sometimes it is necessary to
re-enter your password to re-establish the connection to the mail server.
This can be true even if A/V message scan is not the cause.

This Microsoft KB article covers a broader range of possibilities:

Troubleshooting error messages that you receive when you are using Outlook
and Outlook Express

http://support.microsoft.com/default.aspx?scid=kb;en-us;813514&Product=oex


--
Tim K.
aka Kuay Tim
MS-MVP - (IE/OE)
Lynnwood, WA
*
"Linda" <linda_fikelstien@hotmail.com> wrote in message
news:3D1AB5BB-FC34-47B8-87D5-F1776B92ACD6@microsoft.com...
I am receiving:

The connection to the server has failed. Account: 'myname', Server:
'pop-server.nyc.rr.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E on all 5 of my POP 3 accounts during
same send/receive session.

My ISP says there is no problem and I can receive email via my web based
access. I already tried someone's suggestion from this bulletin board to go
to tools/accounts/properties/advanced and to remove the check box from
"leave
a copy of the message on the server". It was already unchecked so that
wasn't the problem causing this.

Thanks for your help!

07-09-2005, 10:21 PM
"Linda" <linda_fikelstien@hotmail.com> wrote in message
news:3D1AB5BB-FC34-47B8-87D5-F1776B92ACD6@microsoft.com...
>I am receiving:
>
> The connection to the server has failed. Account: 'myname', Server:
> 'pop-server.nyc.rr.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket
> Error: 10061, Error Number: 0x800CCC0E on all 5 of my POP 3 accounts
> during
> same send/receive session.
>
> My ISP says there is no problem and I can receive email via my web
> based
> access. I already tried someone's suggestion from this bulletin board
> to go
> to tools/accounts/properties/advanced and to remove the check box from
> "leave
> a copy of the message on the server". It was already unchecked so
> that
> wasn't the problem causing this.
>
> Thanks for your help!


See if you can successfully telnet into their mail server and list any
e-mails pending in your mailbox:

telnet pop-server.nyc.rr.com 110
user <yourname>
pass <yourpassword>
list
quit

If you successfully logged in and the LIST command worked then you can
reach their mail server's host and their mail program is running and
responsive. So something else you are chaining into your e-mail traffic
path is interferring with the connection. It could be scanning of
e-mail by your anti-virus software. It could be your firewall. It
could be a noisy or attenuated signal on your connection (you never
mentioned if you use dial-up or DSL/cable for broadband connection). If
dial-up, could be you have a crappy line from your telco (but they only
guarantee voice-quality service which is not sufficient for data-quality
service). You could try the following to see if you are getting lots of
dropped packets:

ping -n 100 pop-server.nyc.rr.com

That server host does respond to pings. I've never gotten rock-solid
info as to at what level of loss is too much loss. I've noticed that
just 5% loss will slow my e-mail sessions and cause timeouts and 14%
loss has a significant impact on web browsing. When there is loss,
there are retries, and retries cause delay in getting all the packets,
and this delay can cause timeouts. The default of 4 pings is not a
large enough sampling size to get a decent average value for delay and
loss, and that's why I show "-n 100" to ping a hundred times. When I
did the above ping, average delay was 44ms with 0% loss, but you might
get a different result depending on where you are, how far you are from
the trunk hub, noise on the line, attenuation due to splitters or bad
cable, etc. E-mail clients seem more susceptible to delay due to
retries than when web surfing, so not seeing any impact when web surfing
doesn't mean e-mail is okay.

If you are using cable broadband, have your ISP run a check against the
cable modem to check upsteam (their side) and downstream (your side)
signal levels. You might be able to see these for yourself if the cable
modem provides a web server to which you can connect. I have a Motorola
Surfboard and going to http://192.168.100.1/ gets me its web admin
pages. Users in the forums over at http://www.broadbandreports.com
probably have a better idea as to what qualify as too-high or too-low
signal levels and the same for the signal-to-noise ration.

--
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Can send, but can't receive email in Outlook 6