KB837009 update problem



ldbrw@my-Dejanews.com
07-09-2005, 11:20 PM
Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when I go
to Windows Update it says I need "KB837009 Service Pack 1 for Outlook
Express 6". I have done this several times and still get the same
update message. I manually downloaded the patch and tried to install
it and a message came up saying that I needed Service pack 1 for
Outlook Express in order to install this. I thought that this was
service pack 1. I have renamed the Windows update folder and a new one
has been created. My version of OE is: 6.00.2800.1123. Other than
that annoying problem, everything is working OK.

TIA

PA Bear
07-09-2005, 11:20 PM
The error is stating that you already have 837009 (or a successive OE
cumulative patch) installed, despite what the Windows Update V4 scanning
engine is telling you.

> ...I have renamed the Windows update folder...

Why?

What version of msoe.dll is listed in OE Help > About > Files, please?

Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is there a
similar entry (e.g., Outlook Express - Q123456) and if so, what is it?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


ldbrw@my-Dejanews.com wrote:
> Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when I go
> to Windows Update it says I need "KB837009 Service Pack 1 for Outlook
> Express 6". I have done this several times and still get the same
> update message. I manually downloaded the patch and tried to install
> it and a message came up saying that I needed Service pack 1 for
> Outlook Express in order to install this. I thought that this was
> service pack 1. I have renamed the Windows update folder and a new one
> has been created. My version of OE is: 6.00.2800.1123. Other than
> that annoying problem, everything is working OK.
>
> TIA

Frank Saunders, MS-MVP, IE/OE
07-09-2005, 11:20 PM
<ldbrw@my-Dejanews.com> wrote in message
news:1116186999.245578.137070@g44g2000cwa.googlegroups.com
> Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when I go
> to Windows Update it says I need "KB837009 Service Pack 1 for Outlook
> Express 6". I have done this several times and still get the same
> update message. I manually downloaded the patch and tried to install
> it and a message came up saying that I needed Service pack 1 for
> Outlook Express in order to install this. I thought that this was
> service pack 1. I have renamed the Windows update folder and a new one
> has been created. My version of OE is: 6.00.2800.1123. Other than
> that annoying problem, everything is working OK.
>
> TIA

Windows Update Site Lists Updates That You Already Installed
http://support.microsoft.com/?kbid=319109

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

ldbrw@my-Dejanews.com
07-09-2005, 11:20 PM
PA Bear wrote:
> The error is stating that you already have 837009 (or a successive OE

> cumulative patch) installed, despite what the Windows Update V4
scanning
> engine is telling you.
>
> > ...I have renamed the Windows update folder...
>
> Why?

It was suggested in another forum that this be done for someone who was
having a similar non recognized update problem.
>
> What version of msoe.dll is listed in OE Help > About > Files,
please?

6.00.2800.1437
>
> Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is
there a
> similar entry (e.g., Outlook Express - Q123456) and if so, what is
it?

There is an Outllok Express 6 entry and and Outlook Express Q823353
entry and that is all I can find.

> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> ldbrw@my-Dejanews.com wrote:
> > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when I
go
> > to Windows Update it says I need "KB837009 Service Pack 1 for
Outlook
> > Express 6". I have done this several times and still get the same
> > update message. I manually downloaded the patch and tried to
install
> > it and a message came up saying that I needed Service pack 1 for
> > Outlook Express in order to install this. I thought that this was
> > service pack 1. I have renamed the Windows update folder and a new
one
> > has been created. My version of OE is: 6.00.2800.1123. Other than
> > that annoying problem, everything is working OK.
> >
> > TIA

ldbrw@my-Dejanews.com
07-09-2005, 11:20 PM
Frank Saunders, MS-MVP, IE/OE wrote:
> <ldbrw@my-Dejanews.com> wrote in message
> news:1116186999.245578.137070@g44g2000cwa.googlegroups.com
> > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when I
go
> > to Windows Update it says I need "KB837009 Service Pack 1 for
Outlook
> > Express 6". I have done this several times and still get the same
> > update message. I manually downloaded the patch and tried to
install
> > it and a message came up saying that I needed Service pack 1 for
> > Outlook Express in order to install this. I thought that this was
> > service pack 1. I have renamed the Windows update folder and a new
one
> > has been created. My version of OE is: 6.00.2800.1123. Other than
> > that annoying problem, everything is working OK.
> >
> > TIA
>
> Windows Update Site Lists Updates That You Already Installed
> http://support.microsoft.com/?kbid=319109

I failed to mention that I am using 98SE and this is for XP I believe.
Thanks for the reply, I am familiar with editing the registry if this
would still apply.

>
> --
> Frank Saunders, MS-MVP, IE/OE
> Please respond in Newsgroup only. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com./athome/security/protect/default.aspx
> http://defendingyourmachine.blogspot.com/

PA Bear
07-09-2005, 11:20 PM
1. Close OE and disable (turn off) anti-virus application.

2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs and reboot.

3. With OE closed, all IE windows closed, and anti-virus application
disabled, manually install the 837009 update you'd downloaded earlier.

4. Reboot & check in at Windows Update again.

5. If still no joy, overinstall IE/OE6:

First, close *everything* via CTRL+ALT+DEL except Windows Explorer (includes
your AV program, Scheduled Tasks, Screensaver, and going offline).
Start>Run>IE6Setup.exe. Select Minimal - Custom; Select all the parts you
use, including OE (but none you didn't originally download) and overinstall.
Should take about 2 minutes. Reboot the computer.

6. Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you *will* need.

To assure a clean install, your anti-virus application should be disabled
and all other running processes closed before installing anything, including
Windows Updates.
--
~PA Bear


ldbrw@my-Dejanews.com wrote:
> PA Bear wrote:
> > The error is stating that you already have 837009 (or a successive OE
>
> > cumulative patch) installed, despite what the Windows Update V4 scanning
> > engine is telling you.
> >
> > > ...I have renamed the Windows update folder...
> >
> > Why?
>
> It was suggested in another forum that this be done for someone who was
> having a similar non recognized update problem.
> >
> > What version of msoe.dll is listed in OE Help > About > Files, please?
>
> 6.00.2800.1437
> >
> > Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is there
> > a similar entry (e.g., Outlook Express - Q123456) and if so, what is it?
>
> There is an Outllok Express 6 entry and and Outlook Express Q823353
> entry and that is all I can find.
>
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > ldbrw@my-Dejanews.com wrote:
> > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when I go
> > > to Windows Update it says I need "KB837009 Service Pack 1 for Outlook
> > > Express 6". I have done this several times and still get the same
> > > update message. I manually downloaded the patch and tried to install
> > > it and a message came up saying that I needed Service pack 1 for
> > > Outlook Express in order to install this. I thought that this was
> > > service pack 1. I have renamed the Windows update folder and a new
> > > one has been created. My version of OE is: 6.00.2800.1123. Other
> > > than that annoying problem, everything is working OK.
> > >
> > > TIA

ldbrw@my-Dejanews.com
07-09-2005, 11:21 PM
PA Bear wrote:
> 1. Close OE and disable (turn off) anti-virus application.
>
> 2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs and
reboot.

Cannot do that, uninstaller quits.

>
> 3. With OE closed, all IE windows closed, and anti-virus application
> disabled, manually install the 837009 update you'd downloaded
earlier.

Still get the same error message that I need to have SP1 installed. I
thought that this is what I have been trying to install. Here is the
link for what I have downloaded:
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe

I am using 98SE.
>
> 4. Reboot & check in at Windows Update again.
>
> 5. If still no joy, overinstall IE/OE6:

The version I have of IE6setup.exe is 6.00.2800.1106. I tried
reinstalling the OE part again without any success with the KB837009
update problem. Is there another place where I can get a newer version
of IE6 to try? Thanks
>
> First, close *everything* via CTRL+ALT+DEL except Windows Explorer
(includes
> your AV program, Scheduled Tasks, Screensaver, and going offline).
> Start>Run>IE6Setup.exe. Select Minimal - Custom; Select all the
parts you
> use, including OE (but none you didn't originally download) and
overinstall.
> Should take about 2 minutes. Reboot the computer.
>
> 6. Now, with AV and all other running processes still closed, check
in at
> Windows Update for additional updates and patches you *will* need.
>
> To assure a clean install, your anti-virus application should be
disabled
> and all other running processes closed before installing anything,
including
> Windows Updates.
> --
> ~PA Bear
>
>
> ldbrw@my-Dejanews.com wrote:
> > PA Bear wrote:
> > > The error is stating that you already have 837009 (or a
successive OE
> >
> > > cumulative patch) installed, despite what the Windows Update V4
scanning
> > > engine is telling you.
> > >
> > > > ...I have renamed the Windows update folder...
> > >
> > > Why?
> >
> > It was suggested in another forum that this be done for someone who
was
> > having a similar non recognized update problem.
> > >
> > > What version of msoe.dll is listed in OE Help > About > Files,
please?
> >
> > 6.00.2800.1437
> > >
> > > Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is
there
> > > a similar entry (e.g., Outlook Express - Q123456) and if so, what
is it?
> >
> > There is an Outllok Express 6 entry and and Outlook Express Q823353
> > entry and that is all I can find.
> >
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > >
> > > ldbrw@my-Dejanews.com wrote:
> > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now
when I go
> > > > to Windows Update it says I need "KB837009 Service Pack 1 for
Outlook
> > > > Express 6". I have done this several times and still get the
same
> > > > update message. I manually downloaded the patch and tried to
install
> > > > it and a message came up saying that I needed Service pack 1
for
> > > > Outlook Express in order to install this. I thought that this
was
> > > > service pack 1. I have renamed the Windows update folder and a
new
> > > > one has been created. My version of OE is: 6.00.2800.1123.
Other
> > > > than that annoying problem, everything is working OK.
> > > >
> > > > TIA

PA Bear
07-09-2005, 11:21 PM
You can't do Step 3 without first doing Step 2. In it's foggy way, the
error in Step 3 is telling you that 823353 supersedes the update you want to
install (837009).

Most likely you can't uninstall 837009 cos you "renamed the Windows Update
folder." Can you perform Step 2 (and then Step 3, etc.) if you "rename it
back" first?

I know you tried "reinstalling the OE part again" but have you tried
overinstalling both IE and OE, as I suggested and exactly as I outlined?...

> > First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> > (includes your AV program, Scheduled Tasks, Screensaver, and going
> > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select all
> > the parts you use, including OE (but none you didn't originally
> > download) and overinstall. Should take about 2 minutes. Reboot the
> > computer.
> >
> > 6. Now, with AV and all other running processes still closed, check in
> > at Windows Update for additional updates and patches you *will* need.
> >
> > To assure a clean install, your anti-virus application should be
> > disabled and all other running processes closed before installing
> > anything, including Windows Updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


ldbrw@my-Dejanews.com wrote:
> PA Bear wrote:
> > 1. Close OE and disable (turn off) anti-virus application.
> >
> > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs and
> > reboot.
>
> Cannot do that, uninstaller quits.
>
> >
> > 3. With OE closed, all IE windows closed, and anti-virus application
> > disabled, manually install the 837009 update you'd downloaded earlier.
>
> Still get the same error message that I need to have SP1 installed. I
> thought that this is what I have been trying to install. Here is the
> link for what I have downloaded:
> http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
>
> I am using 98SE.
> >
> > 4. Reboot & check in at Windows Update again.
> >
> > 5. If still no joy, overinstall IE/OE6:
>
> The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> reinstalling the OE part again without any success with the KB837009
> update problem. Is there another place where I can get a newer version
> of IE6 to try? Thanks
> >
> > First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> > (includes your AV program, Scheduled Tasks, Screensaver, and going
> > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select all
> > the parts you use, including OE (but none you didn't originally
> > download) and overinstall. Should take about 2 minutes. Reboot the
> > computer.
> >
> > 6. Now, with AV and all other running processes still closed, check in
> > at Windows Update for additional updates and patches you *will* need.
> >
> > To assure a clean install, your anti-virus application should be
> > disabled and all other running processes closed before installing
> > anything, including Windows Updates.
> > --
> > ~PA Bear
> >
> >
> > ldbrw@my-Dejanews.com wrote:
> > > PA Bear wrote:
> > > > The error is stating that you already have 837009 (or a successive
> > > > OE
> > >
> > > > cumulative patch) installed, despite what the Windows Update V4
> > > > scanning engine is telling you.
> > > >
> > > > > ...I have renamed the Windows update folder...
> > > >
> > > > Why?
> > >
> > > It was suggested in another forum that this be done for someone who
> > > was having a similar non recognized update problem.
> > > >
> > > > What version of msoe.dll is listed in OE Help > About > Files,
> > > > please?
> > >
> > > 6.00.2800.1437
> > > >
> > > > Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is
> > > > there a similar entry (e.g., Outlook Express - Q123456) and if so,
> > > > what is it?
> > >
> > > There is an Outllok Express 6 entry and and Outlook Express Q823353
> > > entry and that is all I can find.
> > >
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE) & Security
> > > >
> > > >
> > > > ldbrw@my-Dejanews.com wrote:
> > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when
> > > > > I go to Windows Update it says I need "KB837009 Service Pack 1
> > > > > for Outlook Express 6". I have done this several times and still
> > > > > get the same update message. I manually downloaded the patch and
> > > > > tried to install it and a message came up saying that I needed
> > > > > Service pack 1 for Outlook Express in order to install this. I
> > > > > thought that this was service pack 1. I have renamed the Windows
> > > > > update folder and a new one has been created. My version of OE
> > > > > is: 6.00.2800.1123. Other than that annoying problem, everything
> > > > > is working OK.
> > > > >
> > > > > TIA

ldbrw@my-Dejanews.com
07-09-2005, 11:21 PM
PA Bear wrote:
> You can't do Step 3 without first doing Step 2. In it's foggy way,
the
> error in Step 3 is telling you that 823353 supersedes the update you
want to
> install (837009).
>
> Most likely you can't uninstall 837009 cos you "renamed the Windows
Update
> folder." Can you perform Step 2 (and then Step 3, etc.) if you
"rename it
> back" first?

I had already renamed it back before trying your suggestions.
Reinstalling IE and OE is what got me into this predicament in the
first place. I was only having problems with IE and I also checked the
OE box in the programs to install menu.
>
> I know you tried "reinstalling the OE part again" but have you tried
> overinstalling both IE and OE, as I suggested and exactly as I
outlined?...

I did the reinstall of IE and OE again with no luck. I still get an
error mesage trying to uninstall the earlier patch and still get the
error message trying to install KB837009. If I try to install it at
the Windows Update site, it downloads then during the install the
progress bar gets only about a tenth of the way through and it says it
is installed yet when I go back, it says I still need it. As long as
everything is working, I may just ignore this. There is an entry for
Outlook Express in the add/ remove programs section. I have not tried
this and am not sure if this uninstall is also broken, but what would I
need to back up if I were to try this route?

Thanks for all the help
>
> > > First, close *everything* via CTRL+ALT+DEL except Windows
Explorer
> > > (includes your AV program, Scheduled Tasks, Screensaver, and
going
> > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
Select all
> > > the parts you use, including OE (but none you didn't originally
> > > download) and overinstall. Should take about 2 minutes. Reboot
the
> > > computer.
> > >
> > > 6. Now, with AV and all other running processes still closed,
check in
> > > at Windows Update for additional updates and patches you *will*
need.
> > >
> > > To assure a clean install, your anti-virus application should be
> > > disabled and all other running processes closed before installing
> > > anything, including Windows Updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> ldbrw@my-Dejanews.com wrote:
> > PA Bear wrote:
> > > 1. Close OE and disable (turn off) anti-virus application.
> > >
> > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs
and
> > > reboot.
> >
> > Cannot do that, uninstaller quits.
> >
> > >
> > > 3. With OE closed, all IE windows closed, and anti-virus
application
> > > disabled, manually install the 837009 update you'd downloaded
earlier.
> >
> > Still get the same error message that I need to have SP1 installed.
I
> > thought that this is what I have been trying to install. Here is
the
> > link for what I have downloaded:
> >
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> >
> > I am using 98SE.
> > >
> > > 4. Reboot & check in at Windows Update again.
> > >
> > > 5. If still no joy, overinstall IE/OE6:
> >
> > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > reinstalling the OE part again without any success with the
KB837009
> > update problem. Is there another place where I can get a newer
version
> > of IE6 to try? Thanks
> > >
> > > First, close *everything* via CTRL+ALT+DEL except Windows
Explorer
> > > (includes your AV program, Scheduled Tasks, Screensaver, and
going
> > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
Select all
> > > the parts you use, including OE (but none you didn't originally
> > > download) and overinstall. Should take about 2 minutes. Reboot
the
> > > computer.
> > >
> > > 6. Now, with AV and all other running processes still closed,
check in
> > > at Windows Update for additional updates and patches you *will*
need.
> > >
> > > To assure a clean install, your anti-virus application should be
> > > disabled and all other running processes closed before installing
> > > anything, including Windows Updates.
> > > --
> > > ~PA Bear
> > >
> > >
> > > ldbrw@my-Dejanews.com wrote:
> > > > PA Bear wrote:
> > > > > The error is stating that you already have 837009 (or a
successive
> > > > > OE
> > > >
> > > > > cumulative patch) installed, despite what the Windows Update
V4
> > > > > scanning engine is telling you.
> > > > >
> > > > > > ...I have renamed the Windows update folder...
> > > > >
> > > > > Why?
> > > >
> > > > It was suggested in another forum that this be done for someone
who
> > > > was having a similar non recognized update problem.
> > > > >
> > > > > What version of msoe.dll is listed in OE Help > About >
Files,
> > > > > please?
> > > >
> > > > 6.00.2800.1437
> > > > >
> > > > > Is 'Outlook Express - Q837009' listed in Add/Remove Programs?
Is
> > > > > there a similar entry (e.g., Outlook Express - Q123456) and
if so,
> > > > > what is it?
> > > >
> > > > There is an Outllok Express 6 entry and and Outlook Express
Q823353
> > > > entry and that is all I can find.
> > > >
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE) & Security
> > > > >
> > > > >
> > > > > ldbrw@my-Dejanews.com wrote:
> > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now
when
> > > > > > I go to Windows Update it says I need "KB837009 Service
Pack 1
> > > > > > for Outlook Express 6". I have done this several times and
still
> > > > > > get the same update message. I manually downloaded the
patch and
> > > > > > tried to install it and a message came up saying that I
needed
> > > > > > Service pack 1 for Outlook Express in order to install
this. I
> > > > > > thought that this was service pack 1. I have renamed the
Windows
> > > > > > update folder and a new one has been created. My version
of OE
> > > > > > is: 6.00.2800.1123. Other than that annoying problem,
everything
> > > > > > is working OK.
> > > > > >
> > > > > > TIA

PA Bear
07-09-2005, 11:21 PM
> Reinstalling IE and OE is what got me into this predicament in the
> first place...
>
> I did the reinstall of IE and OE again with no luck. I still get an
> error mesage trying to uninstall the earlier patch and still get the
> error message trying to install KB837009.

During both *overinstalls* (using IE6Setup.exe already on your machine), did
you disconnect from the internet, disable your anti-virus application and
close all running applications other than Explorer.exe (Windows Explorer)
before beginning?

I've never heard of any updates persisting in Add/Remove Programs after
doing an overinstall of IE6 this way in Win98.

Do you have Windows Critical Update Notification utility
(http://support.microsoft.com/default.aspx?scid=kb;en-us;224420) installed?
Is it what's telling you that you need 837009 or are you going to
http://v4.windowsupdate.microsoft.com and getting the notice?

From your previous replies, it would seem that you do have the files
installed from the most recent Cumulative Update for OE (823353) and are as
up-to-date as possible in Win98. If you can live with this annoying but
inconsequential bug, do so. <wink>

If not, see:

How to Remove Internet Explorer 6 or Outlook Explorer 6 by Reinstalling
Windows:
http://support.microsoft.com/?kbid=312451

After doing so, check in at Windows Update again to install (1) IE6 SP1 and
go back to install (2) all post-IE6 updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


ldbrw@my-Dejanews.com wrote:
> PA Bear wrote:
> > You can't do Step 3 without first doing Step 2. In it's foggy way, the
> > error in Step 3 is telling you that 823353 supersedes the update you
> > want to install (837009).
> >
> > Most likely you can't uninstall 837009 cos you "renamed the Windows
> > Update folder." Can you perform Step 2 (and then Step 3, etc.) if you
> > "rename it back" first?
>
> I had already renamed it back before trying your suggestions.
> Reinstalling IE and OE is what got me into this predicament in the
> first place. I was only having problems with IE and I also checked the
> OE box in the programs to install menu.
> >
> > I know you tried "reinstalling the OE part again" but have you tried
> > overinstalling both IE and OE, as I suggested and exactly as I
> > outlined?...
>
> I did the reinstall of IE and OE again with no luck. I still get an
> error mesage trying to uninstall the earlier patch and still get the
> error message trying to install KB837009. If I try to install it at
> the Windows Update site, it downloads then during the install the
> progress bar gets only about a tenth of the way through and it says it
> is installed yet when I go back, it says I still need it. As long as
> everything is working, I may just ignore this. There is an entry for
> Outlook Express in the add/ remove programs section. I have not tried
> this and am not sure if this uninstall is also broken, but what would I
> need to back up if I were to try this route?
>
> Thanks for all the help
> >
> > > > First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> > > > (includes your AV program, Scheduled Tasks, Screensaver, and going
> > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select
> > > > all the parts you use, including OE (but none you didn't originally
> > > > download) and overinstall. Should take about 2 minutes. Reboot the
> > > > computer.
> > > >
> > > > 6. Now, with AV and all other running processes still closed, check
> > > > in at Windows Update for additional updates and patches you *will*
> > > > need.
> > > >
> > > > To assure a clean install, your anti-virus application should be
> > > > disabled and all other running processes closed before installing
> > > > anything, including Windows Updates.
> > --
> > > > 1. Close OE and disable (turn off) anti-virus application.
> > > >
> > > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs and
> > > > reboot.
> > >
> > > Cannot do that, uninstaller quits.
> > >
> > > >
> > > > 3. With OE closed, all IE windows closed, and anti-virus application
> > > > disabled, manually install the 837009 update you'd downloaded
> > > > earlier.
> > >
> > > Still get the same error message that I need to have SP1 installed. I
> > > thought that this is what I have been trying to install. Here is the
> > > link for what I have downloaded:
> > >
> http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> > >
> > > I am using 98SE.
> > > >
> > > > 4. Reboot & check in at Windows Update again.
> > > >
> > > > 5. If still no joy, overinstall IE/OE6:
> > >
> > > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > > reinstalling the OE part again without any success with the KB837009
> > > update problem. Is there another place where I can get a newer
> > > version of IE6 to try? Thanks
> > > >
> > > > First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> > > > (includes your AV program, Scheduled Tasks, Screensaver, and going
> > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select
> > > > all the parts you use, including OE (but none you didn't originally
> > > > download) and overinstall. Should take about 2 minutes. Reboot the
> > > > computer.
> > > >
> > > > 6. Now, with AV and all other running processes still closed, check
> > > > in at Windows Update for additional updates and patches you *will*
> > > > need.
> > > >
> > > > To assure a clean install, your anti-virus application should be
> > > > disabled and all other running processes closed before installing
> > > > anything, including Windows Updates.
> > > > --
> > > > > > The error is stating that you already have 837009 (or a
> > > > > > successive OE
> > > > >
> > > > > > cumulative patch) installed, despite what the Windows Update V4
> > > > > > scanning engine is telling you.
> > > > > >
> > > > > > > ...I have renamed the Windows update folder...
> > > > > >
> > > > > > Why?
> > > > >
> > > > > It was suggested in another forum that this be done for someone
> > > > > who was having a similar non recognized update problem.
> > > > > >
> > > > > > What version of msoe.dll is listed in OE Help > About > Files,
> > > > > > please?
> > > > >
> > > > > 6.00.2800.1437
> > > > > >
> > > > > > Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is
> > > > > > there a similar entry (e.g., Outlook Express - Q123456) and if
> > > > > > so, what is it?
> > > > >
> > > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > > Q823353 entry and that is all I can find.
> > > > >
> > > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now
> > > > > > > when I go to Windows Update it says I need "KB837009 Service
> > > > > > > Pack 1 for Outlook Express 6". I have done this several
> > > > > > > times and still get the same update message. I manually
> > > > > > > downloaded the patch and tried to install it and a message
> > > > > > > came up saying that I needed Service pack 1 for Outlook
> > > > > > > Express in order to install this. I thought that this was
> > > > > > > service pack 1. I have renamed the Windows update folder and
> > > > > > > a new one has been created. My version of OE is:
> > > > > > > 6.00.2800.1123. Other than that annoying problem, everything
> > > > > > > is working OK.

ldbrw@my-Dejanews.com
07-09-2005, 11:21 PM
PA Bear wrote:
> > Reinstalling IE and OE is what got me into this predicament in the
> > first place...
> >
> > I did the reinstall of IE and OE again with no luck. I still get
an
> > error mesage trying to uninstall the earlier patch and still get
the
> > error message trying to install KB837009.
>
> During both *overinstalls* (using IE6Setup.exe already on your
machine), did
> you disconnect from the internet, disable your anti-virus application
and
> close all running applications other than Explorer.exe (Windows
Explorer)
> before beginning?

Yes to all.
>
> I've never heard of any updates persisting in Add/Remove Programs
after
> doing an overinstall of IE6 this way in Win98.
>
> Do you have Windows Critical Update Notification utility
> (http://support.microsoft.com/default.aspx?scid=kb;en-us;224420)
installed?
> Is it what's telling you that you need 837009 or are you going to
> http://v4.windowsupdate.microsoft.com and getting the notice?

>From Windows Update.
>
> From your previous replies, it would seem that you do have the files
> installed from the most recent Cumulative Update for OE (823353) and
are as
> up-to-date as possible in Win98. If you can live with this annoying
but
> inconsequential bug, do so. <wink>

I think that is what I will do. Perhaps the next update will fix this.
Thanks again.
>
> If not, see:
>
> How to Remove Internet Explorer 6 or Outlook Explorer 6 by
Reinstalling
> Windows:
> http://support.microsoft.com/?kbid=312451
>
> After doing so, check in at Windows Update again to install (1) IE6
SP1 and
> go back to install (2) all post-IE6 updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> ldbrw@my-Dejanews.com wrote:
> > PA Bear wrote:
> > > You can't do Step 3 without first doing Step 2. In it's foggy
way, the
> > > error in Step 3 is telling you that 823353 supersedes the update
you
> > > want to install (837009).
> > >
> > > Most likely you can't uninstall 837009 cos you "renamed the
Windows
> > > Update folder." Can you perform Step 2 (and then Step 3, etc.)
if you
> > > "rename it back" first?
> >
> > I had already renamed it back before trying your suggestions.
> > Reinstalling IE and OE is what got me into this predicament in the
> > first place. I was only having problems with IE and I also checked
the
> > OE box in the programs to install menu.
> > >
> > > I know you tried "reinstalling the OE part again" but have you
tried
> > > overinstalling both IE and OE, as I suggested and exactly as I
> > > outlined?...
> >
> > I did the reinstall of IE and OE again with no luck. I still get
an
> > error mesage trying to uninstall the earlier patch and still get
the
> > error message trying to install KB837009. If I try to install it
at
> > the Windows Update site, it downloads then during the install the
> > progress bar gets only about a tenth of the way through and it says
it
> > is installed yet when I go back, it says I still need it. As long
as
> > everything is working, I may just ignore this. There is an entry
for
> > Outlook Express in the add/ remove programs section. I have not
tried
> > this and am not sure if this uninstall is also broken, but what
would I
> > need to back up if I were to try this route?
> >
> > Thanks for all the help
> > >
> > > > > First, close *everything* via CTRL+ALT+DEL except Windows
Explorer
> > > > > (includes your AV program, Scheduled Tasks, Screensaver, and
going
> > > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
Select
> > > > > all the parts you use, including OE (but none you didn't
originally
> > > > > download) and overinstall. Should take about 2 minutes.
Reboot the
> > > > > computer.
> > > > >
> > > > > 6. Now, with AV and all other running processes still closed,
check
> > > > > in at Windows Update for additional updates and patches you
*will*
> > > > > need.
> > > > >
> > > > > To assure a clean install, your anti-virus application should
be
> > > > > disabled and all other running processes closed before
installing
> > > > > anything, including Windows Updates.
> > > --
> > > > > 1. Close OE and disable (turn off) anti-virus application.
> > > > >
> > > > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove
Programs and
> > > > > reboot.
> > > >
> > > > Cannot do that, uninstaller quits.
> > > >
> > > > >
> > > > > 3. With OE closed, all IE windows closed, and anti-virus
application
> > > > > disabled, manually install the 837009 update you'd downloaded
> > > > > earlier.
> > > >
> > > > Still get the same error message that I need to have SP1
installed. I
> > > > thought that this is what I have been trying to install. Here
is the
> > > > link for what I have downloaded:
> > > >
> >
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> > > >
> > > > I am using 98SE.
> > > > >
> > > > > 4. Reboot & check in at Windows Update again.
> > > > >
> > > > > 5. If still no joy, overinstall IE/OE6:
> > > >
> > > > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > > > reinstalling the OE part again without any success with the
KB837009
> > > > update problem. Is there another place where I can get a newer
> > > > version of IE6 to try? Thanks
> > > > >
> > > > > First, close *everything* via CTRL+ALT+DEL except Windows
Explorer
> > > > > (includes your AV program, Scheduled Tasks, Screensaver, and
going
> > > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
Select
> > > > > all the parts you use, including OE (but none you didn't
originally
> > > > > download) and overinstall. Should take about 2 minutes.
Reboot the
> > > > > computer.
> > > > >
> > > > > 6. Now, with AV and all other running processes still closed,
check
> > > > > in at Windows Update for additional updates and patches you
*will*
> > > > > need.
> > > > >
> > > > > To assure a clean install, your anti-virus application should
be
> > > > > disabled and all other running processes closed before
installing
> > > > > anything, including Windows Updates.
> > > > > --
> > > > > > > The error is stating that you already have 837009 (or a
> > > > > > > successive OE
> > > > > >
> > > > > > > cumulative patch) installed, despite what the Windows
Update V4
> > > > > > > scanning engine is telling you.
> > > > > > >
> > > > > > > > ...I have renamed the Windows update folder...
> > > > > > >
> > > > > > > Why?
> > > > > >
> > > > > > It was suggested in another forum that this be done for
someone
> > > > > > who was having a similar non recognized update problem.
> > > > > > >
> > > > > > > What version of msoe.dll is listed in OE Help > About >
Files,
> > > > > > > please?
> > > > > >
> > > > > > 6.00.2800.1437
> > > > > > >
> > > > > > > Is 'Outlook Express - Q837009' listed in Add/Remove
Programs? Is
> > > > > > > there a similar entry (e.g., Outlook Express - Q123456)
and if
> > > > > > > so, what is it?
> > > > > >
> > > > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > > > Q823353 entry and that is all I can find.
> > > > > >
> > > > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive.
Now
> > > > > > > > when I go to Windows Update it says I need "KB837009
Service
> > > > > > > > Pack 1 for Outlook Express 6". I have done this
several
> > > > > > > > times and still get the same update message. I
manually
> > > > > > > > downloaded the patch and tried to install it and a
message
> > > > > > > > came up saying that I needed Service pack 1 for Outlook
> > > > > > > > Express in order to install this. I thought that this
was
> > > > > > > > service pack 1. I have renamed the Windows update
folder and
> > > > > > > > a new one has been created. My version of OE is:
> > > > > > > > 6.00.2800.1123. Other than that annoying problem,
everything
> > > > > > > > is working OK.

PA Bear
07-09-2005, 11:21 PM
> Perhaps the next update will fix this.

Honestly, barring some truly severe security issue, we don't expect any
further Cumulative Updates for OE in Win9x.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


ldbrw@my-Dejanews.com wrote:
> PA Bear wrote:
> > > Reinstalling IE and OE is what got me into this predicament in the
> > > first place...
> > >
> > > I did the reinstall of IE and OE again with no luck. I still get an
> > > error mesage trying to uninstall the earlier patch and still get the
> > > error message trying to install KB837009.
> >
> > During both *overinstalls* (using IE6Setup.exe already on your
> > machine), did you disconnect from the internet, disable your anti-virus
> > application and close all running applications other than Explorer.exe
> > (Windows Explorer) before beginning?
>
> Yes to all.
> >
> > I've never heard of any updates persisting in Add/Remove Programs after
> > doing an overinstall of IE6 this way in Win98.
> >
> > Do you have Windows Critical Update Notification utility
> > (http://support.microsoft.com/default.aspx?scid=kb;en-us;224420)
> > installed? Is it what's telling you that you need 837009 or are you
> > going to http://v4.windowsupdate.microsoft.com and getting the notice?
>
> > From Windows Update.
> >
> > From your previous replies, it would seem that you do have the files
> > installed from the most recent Cumulative Update for OE (823353) and
> > are as up-to-date as possible in Win98. If you can live with this
> > annoying but inconsequential bug, do so. <wink>
>
> I think that is what I will do. Perhaps the next update will fix this.
> Thanks again.
> >
> > If not, see:
> >
> > How to Remove Internet Explorer 6 or Outlook Explorer 6 by Reinstalling
> > Windows:
> > http://support.microsoft.com/?kbid=312451
> >
> > After doing so, check in at Windows Update again to install (1) IE6 SP1
> > and go back to install (2) all post-IE6 updates.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > ldbrw@my-Dejanews.com wrote:
> > > PA Bear wrote:
> > > > You can't do Step 3 without first doing Step 2. In it's foggy way,
> > > > the error in Step 3 is telling you that 823353 supersedes the
> > > > update you want to install (837009).
> > > >
> > > > Most likely you can't uninstall 837009 cos you "renamed the Windows
> > > > Update folder." Can you perform Step 2 (and then Step 3, etc.) if
> > > > you "rename it back" first?
> > >
> > > I had already renamed it back before trying your suggestions.
> > > Reinstalling IE and OE is what got me into this predicament in the
> > > first place. I was only having problems with IE and I also checked
> > > the OE box in the programs to install menu.
> > > >
> > > > I know you tried "reinstalling the OE part again" but have you tried
> > > > overinstalling both IE and OE, as I suggested and exactly as I
> > > > outlined?...
> > >
> > > I did the reinstall of IE and OE again with no luck. I still get an
> > > error mesage trying to uninstall the earlier patch and still get the
> > > error message trying to install KB837009. If I try to install it at
> > > the Windows Update site, it downloads then during the install the
> > > progress bar gets only about a tenth of the way through and it says it
> > > is installed yet when I go back, it says I still need it. As long as
> > > everything is working, I may just ignore this. There is an entry for
> > > Outlook Express in the add/ remove programs section. I have not tried
> > > this and am not sure if this uninstall is also broken, but what would
> > > I need to back up if I were to try this route?
> > >
> > > Thanks for all the help
> > > >
> > > > > > First, close *everything* via CTRL+ALT+DEL except Windows
> > > > > > Explorer (includes your AV program, Scheduled Tasks,
> > > > > > Screensaver, and going offline). Start>Run>IE6Setup.exe.
> > > > > > Select Minimal - Custom; Select all the parts you use,
> > > > > > including OE (but none you didn't originally download) and
> > > > > > overinstall. Should take about 2 minutes. Reboot the computer.
> > > > > >
> > > > > > 6. Now, with AV and all other running processes still closed,
> > > > > > check in at Windows Update for additional updates and patches
> > > > > > you *will* need.
> > > > > >
> > > > > > To assure a clean install, your anti-virus application should be
> > > > > > disabled and all other running processes closed before
> > > > > > installing anything, including Windows Updates.
> > > > --
> > > > > > 1. Close OE and disable (turn off) anti-virus application.
> > > > > >
> > > > > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove
> > > > > > Programs and reboot.
> > > > >
> > > > > Cannot do that, uninstaller quits.
> > > > >
> > > > > >
> > > > > > 3. With OE closed, all IE windows closed, and anti-virus
> > > > > > application disabled, manually install the 837009 update you'd
> > > > > > downloaded earlier.
> > > > >
> > > > > Still get the same error message that I need to have SP1
> > > > > installed. I thought that this is what I have been trying to
> > > > > install. Here is the link for what I have downloaded:
> > > > >
> > >
> http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> > > > >
> > > > > I am using 98SE.
> > > > > >
> > > > > > 4. Reboot & check in at Windows Update again.
> > > > > >
> > > > > > 5. If still no joy, overinstall IE/OE6:
> > > > >
> > > > > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > > > > reinstalling the OE part again without any success with the
> > > > > KB837009 update problem. Is there another place where I can get
> > > > > a newer version of IE6 to try? Thanks
> > > > > >
> > > > > > First, close *everything* via CTRL+ALT+DEL except Windows
> > > > > > Explorer (includes your AV program, Scheduled Tasks,
> > > > > > Screensaver, and going offline). Start>Run>IE6Setup.exe.
> > > > > > Select Minimal - Custom; Select all the parts you use,
> > > > > > including OE (but none you didn't originally download) and
> > > > > > overinstall. Should take about 2 minutes. Reboot the computer.
> > > > > >
> > > > > > 6. Now, with AV and all other running processes still closed,
> > > > > > check in at Windows Update for additional updates and patches
> > > > > > you *will* need.
> > > > > >
> > > > > > To assure a clean install, your anti-virus application should be
> > > > > > disabled and all other running processes closed before
> > > > > > installing anything, including Windows Updates.
> > > > > > --
> > > > > > > > The error is stating that you already have 837009 (or a
> > > > > > > > successive OE
> > > > > > >
> > > > > > > > cumulative patch) installed, despite what the Windows
> > > > > > > > Update V4 scanning engine is telling you.
> > > > > > > >
> > > > > > > > > ...I have renamed the Windows update folder...
> > > > > > > >
> > > > > > > > Why?
> > > > > > >
> > > > > > > It was suggested in another forum that this be done for
> > > > > > > someone who was having a similar non recognized update
> > > > > > > problem.
> > > > > > > >
> > > > > > > > What version of msoe.dll is listed in OE Help > About >
> > > > > > > > Files, please?
> > > > > > >
> > > > > > > 6.00.2800.1437
> > > > > > > >
> > > > > > > > Is 'Outlook Express - Q837009' listed in Add/Remove
> > > > > > > > Programs? Is there a similar entry (e.g., Outlook Express -
> > > > > > > > Q123456) and if so, what is it?
> > > > > > >
> > > > > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > > > > Q823353 entry and that is all I can find.
> > > > > > >
> > > > > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now
> > > > > > > > > when I go to Windows Update it says I need "KB837009
> > > > > > > > > Service Pack 1 for Outlook Express 6". I have done this
> > > > > > > > > several times and still get the same update message. I
> > > > > > > > > manually downloaded the patch and tried to install it and
> > > > > > > > > a message came up saying that I needed Service pack 1 for
> > > > > > > > > Outlook Express in order to install this. I thought that
> > > > > > > > > this was service pack 1. I have renamed the Windows
> > > > > > > > > update folder and a new one has been created. My version
> > > > > > > > > of OE is:
> > > > > > > > > 6.00.2800.1123. Other than that annoying problem,
> > > > > > > > > everything is working OK.

Peter Foldes
07-09-2005, 11:21 PM
Your version of OE is: 6.00.2800.1123. This does not have SP1 I believe.
Can someone correct me if I am wrong

--
Peter

Please reply to newsgroup for the benefit of others.
Please do not send email unless invited to do so
<ldbrw@my-Dejanews.com> wrote in message
news:1116387466.378370.205950@g44g2000cwa.googlegroups.com...
>
> PA Bear wrote:
> > > Reinstalling IE and OE is what got me into this predicament in the
> > > first place...
> > >
> > > I did the reinstall of IE and OE again with no luck. I still get
> an
> > > error mesage trying to uninstall the earlier patch and still get
> the
> > > error message trying to install KB837009.
> >
> > During both *overinstalls* (using IE6Setup.exe already on your
> machine), did
> > you disconnect from the internet, disable your anti-virus application
> and
> > close all running applications other than Explorer.exe (Windows
> Explorer)
> > before beginning?
>
> Yes to all.
> >
> > I've never heard of any updates persisting in Add/Remove Programs
> after
> > doing an overinstall of IE6 this way in Win98.
> >
> > Do you have Windows Critical Update Notification utility
> > (http://support.microsoft.com/default.aspx?scid=kb;en-us;224420)
> installed?
> > Is it what's telling you that you need 837009 or are you going to
> > http://v4.windowsupdate.microsoft.com and getting the notice?
>
> >From Windows Update.
> >
> > From your previous replies, it would seem that you do have the files
> > installed from the most recent Cumulative Update for OE (823353) and
> are as
> > up-to-date as possible in Win98. If you can live with this annoying
> but
> > inconsequential bug, do so. <wink>
>
> I think that is what I will do. Perhaps the next update will fix this.
> Thanks again.
> >
> > If not, see:
> >
> > How to Remove Internet Explorer 6 or Outlook Explorer 6 by
> Reinstalling
> > Windows:
> > http://support.microsoft.com/?kbid=312451
> >
> > After doing so, check in at Windows Update again to install (1) IE6
> SP1 and
> > go back to install (2) all post-IE6 updates.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > ldbrw@my-Dejanews.com wrote:
> > > PA Bear wrote:
> > > > You can't do Step 3 without first doing Step 2. In it's foggy
> way, the
> > > > error in Step 3 is telling you that 823353 supersedes the update
> you
> > > > want to install (837009).
> > > >
> > > > Most likely you can't uninstall 837009 cos you "renamed the
> Windows
> > > > Update folder." Can you perform Step 2 (and then Step 3, etc.)
> if you
> > > > "rename it back" first?
> > >
> > > I had already renamed it back before trying your suggestions.
> > > Reinstalling IE and OE is what got me into this predicament in the
> > > first place. I was only having problems with IE and I also checked
> the
> > > OE box in the programs to install menu.
> > > >
> > > > I know you tried "reinstalling the OE part again" but have you
> tried
> > > > overinstalling both IE and OE, as I suggested and exactly as I
> > > > outlined?...
> > >
> > > I did the reinstall of IE and OE again with no luck. I still get
> an
> > > error mesage trying to uninstall the earlier patch and still get
> the
> > > error message trying to install KB837009. If I try to install it
> at
> > > the Windows Update site, it downloads then during the install the
> > > progress bar gets only about a tenth of the way through and it says
> it
> > > is installed yet when I go back, it says I still need it. As long
> as
> > > everything is working, I may just ignore this. There is an entry
> for
> > > Outlook Express in the add/ remove programs section. I have not
> tried
> > > this and am not sure if this uninstall is also broken, but what
> would I
> > > need to back up if I were to try this route?
> > >
> > > Thanks for all the help
> > > >
> > > > > > First, close *everything* via CTRL+ALT+DEL except Windows
> Explorer
> > > > > > (includes your AV program, Scheduled Tasks, Screensaver, and
> going
> > > > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
> Select
> > > > > > all the parts you use, including OE (but none you didn't
> originally
> > > > > > download) and overinstall. Should take about 2 minutes.
> Reboot the
> > > > > > computer.
> > > > > >
> > > > > > 6. Now, with AV and all other running processes still closed,
> check
> > > > > > in at Windows Update for additional updates and patches you
> *will*
> > > > > > need.
> > > > > >
> > > > > > To assure a clean install, your anti-virus application should
> be
> > > > > > disabled and all other running processes closed before
> installing
> > > > > > anything, including Windows Updates.
> > > > --
> > > > > > 1. Close OE and disable (turn off) anti-virus application.
> > > > > >
> > > > > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove
> Programs and
> > > > > > reboot.
> > > > >
> > > > > Cannot do that, uninstaller quits.
> > > > >
> > > > > >
> > > > > > 3. With OE closed, all IE windows closed, and anti-virus
> application
> > > > > > disabled, manually install the 837009 update you'd downloaded
> > > > > > earlier.
> > > > >
> > > > > Still get the same error message that I need to have SP1
> installed. I
> > > > > thought that this is what I have been trying to install. Here
> is the
> > > > > link for what I have downloaded:
> > > > >
> > >
>
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> > > > >
> > > > > I am using 98SE.
> > > > > >
> > > > > > 4. Reboot & check in at Windows Update again.
> > > > > >
> > > > > > 5. If still no joy, overinstall IE/OE6:
> > > > >
> > > > > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > > > > reinstalling the OE part again without any success with the
> KB837009
> > > > > update problem. Is there another place where I can get a newer
> > > > > version of IE6 to try? Thanks
> > > > > >
> > > > > > First, close *everything* via CTRL+ALT+DEL except Windows
> Explorer
> > > > > > (includes your AV program, Scheduled Tasks, Screensaver, and
> going
> > > > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
> Select
> > > > > > all the parts you use, including OE (but none you didn't
> originally
> > > > > > download) and overinstall. Should take about 2 minutes.
> Reboot the
> > > > > > computer.
> > > > > >
> > > > > > 6. Now, with AV and all other running processes still closed,
> check
> > > > > > in at Windows Update for additional updates and patches you
> *will*
> > > > > > need.
> > > > > >
> > > > > > To assure a clean install, your anti-virus application should
> be
> > > > > > disabled and all other running processes closed before
> installing
> > > > > > anything, including Windows Updates.
> > > > > > --
> > > > > > > > The error is stating that you already have 837009 (or a
> > > > > > > > successive OE
> > > > > > >
> > > > > > > > cumulative patch) installed, despite what the Windows
> Update V4
> > > > > > > > scanning engine is telling you.
> > > > > > > >
> > > > > > > > > ...I have renamed the Windows update folder...
> > > > > > > >
> > > > > > > > Why?
> > > > > > >
> > > > > > > It was suggested in another forum that this be done for
> someone
> > > > > > > who was having a similar non recognized update problem.
> > > > > > > >
> > > > > > > > What version of msoe.dll is listed in OE Help > About >
> Files,
> > > > > > > > please?
> > > > > > >
> > > > > > > 6.00.2800.1437
> > > > > > > >
> > > > > > > > Is 'Outlook Express - Q837009' listed in Add/Remove
> Programs? Is
> > > > > > > > there a similar entry (e.g., Outlook Express - Q123456)
> and if
> > > > > > > > so, what is it?
> > > > > > >
> > > > > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > > > > Q823353 entry and that is all I can find.
> > > > > > >
> > > > > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive.
> Now
> > > > > > > > > when I go to Windows Update it says I need "KB837009
> Service
> > > > > > > > > Pack 1 for Outlook Express 6". I have done this
> several
> > > > > > > > > times and still get the same update message. I
> manually
> > > > > > > > > downloaded the patch and tried to install it and a
> message
> > > > > > > > > came up saying that I needed Service pack 1 for Outlook
> > > > > > > > > Express in order to install this. I thought that this
> was
> > > > > > > > > service pack 1. I have renamed the Windows update
> folder and
> > > > > > > > > a new one has been created. My version of OE is:
> > > > > > > > > 6.00.2800.1123. Other than that annoying problem,
> everything
> > > > > > > > > is working OK.
>

PA Bear
07-09-2005, 11:21 PM
Peter Foldes wrote:
> Your version of OE is: 6.00.2800.1123. This does not have SP1 I believe.
> Can someone correct me if I am wrong

v6.00.2800.1106 or higher is SP1, Peter.

MSOE.DLL v6.00.2800.1437 tells us that OP has 823353
(http://www.microsoft.com/technet/security/bulletin/ms04-018.mspx)
installed.

Now, the Big Bug is that 823353/MS04-018 is not *now* a Critical Update for
OE6 in Win9x but it was offered to many Win9x users for about a month after
its release in Jul-04. (We've been discussing this oddity in Win98 General
since Sept-04 or so: http://snipurl.com/ezf8).

How OP got 823353MS04-018, why it can't be uninstalled via Add/Remove
Programs ('Outlook Express - Q823353'), and why /any/ updates appear in A/RP
after overinstalling IE6 SP1 remains to be seen, but its presence is almost
certainly the cause of his problem (Windows Update repeatedly offering
837009).

Further compounding the mystery, a later OE update, 887797 (Dec-04), is
available to Win9x users via Windows Download Center
(http://www.microsoft.com/downloads/details.aspx?FamilyID=9f5a95a5-3969-4c9d-9049-b95ad2bb5b2a&DisplayLang=en)
but:

1. The KB article (http://support.microsoft.com/?kbid=887797) clearly states
that the install of 823353 is a prerequisite for installing 887797.

2. Windows Update does not offer 823353 to Win9x users and it is not
available via Windows Update Catalogue or Windows Download Center.

3. Windows Update does not offer 887797 to Win9x users who somehow have
823353 installed.
--
~PA Bear

> <ldbrw@my-Dejanews.com> wrote in message
> news:1116387466.378370.205950@g44g2000cwa.googlegroups.com...
> >
> > PA Bear wrote:
> > > > Reinstalling IE and OE is what got me into this predicament in the
> > > > first place...
> > > >
> > > > I did the reinstall of IE and OE again with no luck. I still get an
> > > > error mesage trying to uninstall the earlier patch and still get the
> > > > error message trying to install KB837009.
> > >
> > > During both *overinstalls* (using IE6Setup.exe already on your
> > > machine), did you disconnect from the internet, disable your
> > > anti-virus application and close all running applications other than
> > > Explorer.exe (Windows Explorer) before beginning?
> >
> > Yes to all.
> > >
> > > I've never heard of any updates persisting in Add/Remove Programs
> > > after doing an overinstall of IE6 this way in Win98.
> > >
> > > Do you have Windows Critical Update Notification utility
> > > (http://support.microsoft.com/default.aspx?scid=kb;en-us;224420)
> > > installed? Is it what's telling you that you need 837009 or are you
> > > going to http://v4.windowsupdate.microsoft.com and getting the notice?
> >
> > > From Windows Update.
> > >
> > > From your previous replies, it would seem that you do have the files
> > > installed from the most recent Cumulative Update for OE (823353) and
> > > are as up-to-date as possible in Win98. If you can live with this
> > > annoying but inconsequential bug, do so. <wink>
> >
> > I think that is what I will do. Perhaps the next update will fix this.
> > Thanks again.
> > >
> > > If not, see:
> > >
> > > How to Remove Internet Explorer 6 or Outlook Explorer 6 by
> > > Reinstalling Windows:
> > > http://support.microsoft.com/?kbid=312451
> > >
> > > After doing so, check in at Windows Update again to install (1) IE6
> > > SP1 and go back to install (2) all post-IE6 updates.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > >
> > > ldbrw@my-Dejanews.com wrote:
> > > > PA Bear wrote:
> > > > > You can't do Step 3 without first doing Step 2. In it's foggy
> > > > > way, the error in Step 3 is telling you that 823353 supersedes
> > > > > the update you want to install (837009).
> > > > >
> > > > > Most likely you can't uninstall 837009 cos you "renamed the
> > > > > Windows Update folder." Can you perform Step 2 (and then Step 3,
> > > > > etc.) if you "rename it back" first?
> > > >
> > > > I had already renamed it back before trying your suggestions.
> > > > Reinstalling IE and OE is what got me into this predicament in the
> > > > first place. I was only having problems with IE and I also checked
> > > > the OE box in the programs to install menu.
> > > > >
> > > > > I know you tried "reinstalling the OE part again" but have you
> > > > > tried overinstalling both IE and OE, as I suggested and exactly
> > > > > as I outlined?...
> > > >
> > > > I did the reinstall of IE and OE again with no luck. I still get an
> > > > error mesage trying to uninstall the earlier patch and still get the
> > > > error message trying to install KB837009. If I try to install it at
> > > > the Windows Update site, it downloads then during the install the
> > > > progress bar gets only about a tenth of the way through and it says
> > > > it is installed yet when I go back, it says I still need it. As
> > > > long as everything is working, I may just ignore this. There is an
> > > > entry for Outlook Express in the add/ remove programs section. I
> > > > have not tried this and am not sure if this uninstall is also
> > > > broken, but what would I need to back up if I were to try this
> > > > route?
> > > >
> > > > Thanks for all the help
> > > > >
> > > > > > > First, close *everything* via CTRL+ALT+DEL except Windows
> > > > > > > Explorer (includes your AV program, Scheduled Tasks,
> > > > > > > Screensaver, and going offline). Start>Run>IE6Setup.exe.
> > > > > > > Select Minimal - Custom; Select all the parts you use,
> > > > > > > including OE (but none you didn't originally download) and
> > > > > > > overinstall. Should take about 2 minutes. Reboot the computer.
> > > > > > >
> > > > > > > 6. Now, with AV and all other running processes still closed,
> > > > > > > check in at Windows Update for additional updates and patches
> > > > > > > you *will* need.
> > > > > > >
> > > > > > > To assure a clean install, your anti-virus application should
> > > > > > > be disabled and all other running processes closed before
> > > > > > > installing anything, including Windows Updates.
> > > > > --
> > > > > > > 1. Close OE and disable (turn off) anti-virus application.
> > > > > > >
> > > > > > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove
> > > > > > > Programs and reboot.
> > > > > >
> > > > > > Cannot do that, uninstaller quits.
> > > > > >
> > > > > > >
> > > > > > > 3. With OE closed, all IE windows closed, and anti-virus
> > > > > > > application disabled, manually install the 837009 update
> > > > > > > you'd downloaded earlier.
> > > > > >
> > > > > > Still get the same error message that I need to have SP1
> > > > > > installed. I thought that this is what I have been trying to
> > > > > > install. Here is the link for what I have downloaded:
> > > > > >
> > > >
> >
> http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> > > > > >
> > > > > > I am using 98SE.
> > > > > > >
> > > > > > > 4. Reboot & check in at Windows Update again.
> > > > > > >
> > > > > > > 5. If still no joy, overinstall IE/OE6:
> > > > > >
> > > > > > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > > > > > reinstalling the OE part again without any success with the
> > > > > > KB837009 update problem. Is there another place where I can
> > > > > > get a newer version of IE6 to try? Thanks
> > > > > > >
> > > > > > > First, close *everything* via CTRL+ALT+DEL except Windows
> > > > > > > Explorer (includes your AV program, Scheduled Tasks,
> > > > > > > Screensaver, and going offline). Start>Run>IE6Setup.exe.
> > > > > > > Select Minimal - Custom; Select all the parts you use,
> > > > > > > including OE (but none you didn't originally download) and
> > > > > > > overinstall. Should take about 2 minutes. Reboot the computer.
> > > > > > >
> > > > > > > 6. Now, with AV and all other running processes still closed,
> > > > > > > check in at Windows Update for additional updates and patches
> > > > > > > you *will* need.
> > > > > > >
> > > > > > > To assure a clean install, your anti-virus application should
> > > > > > > be disabled and all other running processes closed before
> > > > > > > installing anything, including Windows Updates.
> > > > > > > --
> > > > > > > > > The error is stating that you already have 837009 (or a
> > > > > > > > > successive OE
> > > > > > > >
> > > > > > > > > cumulative patch) installed, despite what the Windows
> > > > > > > > > Update V4 scanning engine is telling you.
> > > > > > > > >
> > > > > > > > > > ...I have renamed the Windows update folder...
> > > > > > > > >
> > > > > > > > > Why?
> > > > > > > >
> > > > > > > > It was suggested in another forum that this be done for
> > > > > > > > someone who was having a similar non recognized update
> > > > > > > > problem.
> > > > > > > > >
> > > > > > > > > What version of msoe.dll is listed in OE Help > About >
> > > > > > > > > Files, please?
> > > > > > > >
> > > > > > > > 6.00.2800.1437
> > > > > > > > >
> > > > > > > > > Is 'Outlook Express - Q837009' listed in Add/Remove
> > > > > > > > > Programs? Is there a similar entry (e.g., Outlook Express
> > > > > > > > > - Q123456) and if so, what is it?
> > > > > > > >
> > > > > > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > > > > > Q823353 entry and that is all I can find.
> > > > > > > >
> > > > > > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive.
> > > > > > > > > > Now when I go to Windows Update it says I need
> > > > > > > > > > "KB837009 Service Pack 1 for Outlook Express 6". I
> > > > > > > > > > have done this several times and still get the same
> > > > > > > > > > update message. I manually downloaded the patch and
> > > > > > > > > > tried to install it and a message came up saying that I
> > > > > > > > > > needed Service pack 1 for Outlook Express in order to
> > > > > > > > > > install this. I thought that this was service pack 1.
> > > > > > > > > > I have renamed the Windows update folder and a new one
> > > > > > > > > > has been created. My version of OE is:
> > > > > > > > > > 6.00.2800.1123. Other than that annoying problem,
> > > > > > > > > > everything is working OK.

ldbrw@my-Dejanews.com
07-09-2005, 11:21 PM
I have a Ghosted image of my system prior to the IE problems. I will
try and pull files from there and see if I can update my OE. Sounds
like the msoe.dll may be the culprit. I will hold off doing this until
tomorrow unless I am told that this is not a good idea.

Thanks

PA Bear
07-09-2005, 11:21 PM
I wanna know:

1. How you got 823353 in Win98 in the first place;

2. Why it can't be uninstalled; and

3. Why you still have IE/OE updates listed in Add/Remove Programs after
overinstalling IE6 SP1?

I might add to that:

4. If installing 887797 fixes your problem? [NB: I am *not* recommending
that you do so.]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


ldbrw@my-Dejanews.com wrote:
> I have a Ghosted image of my system prior to the IE problems. I will
> try and pull files from there and see if I can update my OE. Sounds
> like the msoe.dll may be the culprit. I will hold off doing this until
> tomorrow unless I am told that this is not a good idea.
>
> Thanks

ldbrw@my-Dejanews.com
07-09-2005, 11:21 PM
PA Bear wrote:
> I wanna know:
>
> 1. How you got 823353 in Win98 in the first place;

Cannot remember, I just install them when they are deemed critical.
>
> 2. Why it can't be uninstalled; and
>
> 3. Why you still have IE/OE updates listed in Add/Remove Programs
after
> overinstalling IE6 SP1?
>
> I might add to that:
>
> 4. If installing 887797 fixes your problem? [NB: I am *not*
recommending
> that you do so.]

I downloaded and installed Q887797 and now that has replaced Q823353 in
the Add/Remove Programs. I am still not able to install Q837009 either
way. Should I now uninstall Q887797 and try Q837009?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> ldbrw@my-Dejanews.com wrote:
> > I have a Ghosted image of my system prior to the IE problems. I
will
> > try and pull files from there and see if I can update my OE.
Sounds
> > like the msoe.dll may be the culprit. I will hold off doing this
until
> > tomorrow unless I am told that this is not a good idea.
> >
> > Thanks

PA Bear
07-09-2005, 11:21 PM
<sigh> No.

Either live with it or http://support.microsoft.com/?kbid=312451
--
~PA Bear


ldbrw@my-Dejanews.com wrote:
> PA Bear wrote:
> > I wanna know:
> >
> > 1. How you got 823353 in Win98 in the first place;
>
> Cannot remember, I just install them when they are deemed critical.
> >
> > 2. Why it can't be uninstalled; and
> >
> > 3. Why you still have IE/OE updates listed in Add/Remove Programs after
> > overinstalling IE6 SP1?
> >
> > I might add to that:
> >
> > 4. If installing 887797 fixes your problem? [NB: I am *not*
> > recommending that you do so.]
>
> I downloaded and installed Q887797 and now that has replaced Q823353 in
> the Add/Remove Programs. I am still not able to install Q837009 either
> way. Should I now uninstall Q887797 and try Q837009?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> >
> > ldbrw@my-Dejanews.com wrote:
> > > I have a Ghosted image of my system prior to the IE problems. I will
> > > try and pull files from there and see if I can update my OE.
> Sounds
> > > like the msoe.dll may be the culprit. I will hold off doing this
> > > until tomorrow unless I am told that this is not a good idea.
> > >
> > > Thanks

Robert Aldwinckle
07-09-2005, 11:21 PM
<ldbrw@my-Dejanews.com> wrote in message
news:1116469461.249029.217180@z14g2000cwz.googlegroups.com...
>
> PA Bear wrote:
>> I wanna know:
>>
>> 1. How you got 823353 in Win98 in the first place;
>
> Cannot remember, I just install them when they are deemed critical.

Did you install the Security Update CD which was issued last year?
If so, and you still have it try browsing it to see if that update was
included. (I don't have your OS and have never seen this feature
so I can't do more about this than make this suggestion.)
Others I have helped with this issue may have received both updates
from that source.


>>
>> 2. Why it can't be uninstalled; and

You might get some clues from the log.


>>
>> 3. Why you still have IE/OE updates listed in Add/Remove Programs
> after
>> overinstalling IE6 SP1?

Ask that in a Windows 98 NG? <eg>


>>
>> I might add to that:
>>
>> 4. If installing 887797 fixes your problem? [NB: I am *not*
> recommending
>> that you do so.]
>
> I downloaded and installed Q887797 and now that has replaced Q823353 in
> the Add/Remove Programs. I am still not able to install Q837009 either
> way.

You should not be seeing 837009. In spite of its number its modules
were all superseded by those of 823353. 887797 supersedes 823353
but is not cumulative and further is not deemed a security update,
let alone a critical security update. 823353 is a security update but its
severity is not classed as critical. Only 837009 is both. Therefore,
that is the only one which WU will offer to your OS.

Use the Security Bulletin Search tool (Search by KB article number)
to see these facts.
http://www.microsoft.com/technet/security/current.aspx

But there should be no reason for it to be offered *provided* that you have
*all* the superseding updated modules. In most cases which I have been
involved with that has not been the case. The last such incident I was
involved with was with a poster called Home User. Supposedly we proved
that even replacing the correct modules manually (e.g. by doing a forced
reinstall of 823353) was not sufficient to make 837009 appear unnecessary.

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&mid=b9ae6a6e-9ed1-495d-aa25-878adf78e030


> Should I now uninstall Q887797 and try Q837009?

I suspect that the subset of modules included in 887797
does not include all the ones which you have which are regressed.
You could get them back by doing a forced install of 823353
(since both 823353 and 837009 are cumulative.)


HTH

Robert Aldwinckle
---

PA Bear
07-09-2005, 11:21 PM
Robert Aldwinckle wrote:
>>> I wanna know:
>>>
>>> 1. How you got 823353 in Win98 in the first place;
>>
>> Cannot remember, I just install them when they are deemed critical.
>
> Did you install the Security Update CD which was issued last year?

Time's slipping away from you, Robert. The Windows Security Update CD
contained all updates through and including those released in Oct-03.
823353 was released late Jul-04.

<snip>

>>> I might add to that:
>>>
>>> 4. If installing 887797 fixes your problem? [NB: I am *not*
>> recommending
>>> that you do so.]
>>
>> I downloaded and installed Q887797 and now that has replaced Q823353 in
>> the Add/Remove Programs. I am still not able to install Q837009 either
>> way.
>
> You should not be seeing 837009...

Yes, that's what started it all! <eg>

Remember that in his first post, OP stated:

<QP>
I have renamed the Windows update folder and a new one
has been created.
</QP>

I think that's the source of the problem as it stands now (i.e., not having
been able to uninstall 823353 &ff).
--
~PA Bear

ldbrw@my-Dejanews.com
07-09-2005, 11:21 PM
PA Bear wrote:
> Robert Aldwinckle wrote:
> >>> I wanna know:
> >>>
> >>> 1. How you got 823353 in Win98 in the first place;
> >>
> >> Cannot remember, I just install them when they are deemed
critical.
> >
> > Did you install the Security Update CD which was issued last year?
>
> Time's slipping away from you, Robert. The Windows Security Update
CD
> contained all updates through and including those released in Oct-03.

> 823353 was released late Jul-04.
>
> <snip>
>
> >>> I might add to that:
> >>>
> >>> 4. If installing 887797 fixes your problem? [NB: I am *not*
> >> recommending
> >>> that you do so.]
> >>
> >> I downloaded and installed Q887797 and now that has replaced
Q823353 in
> >> the Add/Remove Programs. I am still not able to install Q837009
either
> >> way.
> >
> > You should not be seeing 837009...
>
> Yes, that's what started it all! <eg>
>
> Remember that in his first post, OP stated:
>
> <QP>
> I have renamed the Windows update folder and a new one
> has been created.
> </QP>
>
> I think that's the source of the problem as it stands now (i.e., not
having
> been able to uninstall 823353 &ff).

But, I renamed it back and removed the newly created one right after
retrying to update to KB837009 did not work again. Since trying
everything else, I have also renamed the Outlook Express folder and
replaced it with the one from my Ghost image. This one did not have
the Windows Update problem and was fully patched and up to date. Guess
what, same thing. WU says I need KB837009. I cannot install it
manually or 823353 either as an error message comes up saying that I
need Service pack 1 in order to install these. So, there is more going
on here than just renaming the Windows update folder.

As far as I know, I have the newest files and OE works, so I am just
going to live with this for now.

> --
> ~PA Bear

Robert Aldwinckle
07-09-2005, 11:21 PM
"PA Bear" <PABearMVP@gmail.com> wrote in message
news:uTFNJ6OXFHA.2768@tk2msftngp13.phx.gbl...
> Robert Aldwinckle wrote:
>>>> I wanna know:
>>>>
>>>> 1. How you got 823353 in Win98 in the first place;
>>>
>>> Cannot remember, I just install them when they are deemed critical.
>>
>> Did you install the Security Update CD which was issued last year?
>
> Time's slipping away from you, Robert. The Windows Security Update CD
> contained all updates through and including those released in Oct-03.
> 823353 was released late Jul-04.

I didn't know that. All I have done is gone by the information a user
gave me in January of this year, which hasn't been contradicted
(although I asked for confirmation from other sources) until now.

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?&query=KB837009&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=ae924cf2-81c6-476f-b972-2e273fdea7a7&mid=1c4e4ba3-ab01-4b4d-a57f-28710a097f34

<quote>
Forgot to mention that I did not find a kb837009 log. And neither 837009 or
823353 is listed in the add remove programs, but I even have the security cd
that Microsft sent and it has 823353 on it, that I installed.
Joann
</quote>


....
> Remember that in his first post, OP stated:
>
> <QP>
> I have renamed the Windows update folder and a new one
> has been created.
> </QP>
>
> I think that's the source of the problem as it stands now (i.e., not having
> been able to uninstall 823353 &ff).

Agreed. It it is undoubtedly at least an extra complication.

However, Home User supposedly didn't have that complication
and couldn't uninstall 823353 either (although that case was
complicated by my attempt at resolving the problem by repairing
the regressions and hoping that that then would prevent a reoffer
of 837009 <g>). FWIW here are links to that incident for comparison
purposes too. I'm not sure which post the &mid= parameter is
pointing at but Home User was the OP of the discussion.

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?&query=KB837009&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=75c1627b-ce7a-44d2-9ce6-805aa2d7d0f2&mid=b9ae6a6e-9ed1-495d-aa25-878adf78e030

(This is just the More... from the first half for your convenience.)

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?pg=2&p=1&tid=75c1627b-ce7a-44d2-9ce6-805aa2d7d0f2&dg=microsoft.public.windowsupdate&lang=en&cr=US&sloc=en-us


Cue suitable music... ;)

Robert
---

PA Bear
07-09-2005, 11:21 PM
> <quote>
> Forgot to mention that I did not find a kb837009 log. And neither 837009
> or
> 823353 is listed in the add remove programs, but I even have the security
> cd
> that Microsft sent and it has 823353 on it, that I installed.
> Joann
> </quote>
http://groups-beta.google.com/group/microsoft.public.windowsupdate/msg/43062f22e5e12522?hl=en
18 Jan-05

If the Windows Security Update CD now contains updates released after 31
Oct-03, it's news to me. The CD was pulled from the online ordering page
shortly before WinXP SP2 was released in Aug-04. It supposedly is still
available via MS Order Desk.

QED:

1. When did Joann get the Security Update CD?

2. Does the CD indeed contain any updates newer than Oct-03?

3a. How did Joann install 823353 on 23 Jun-04
(http://groups-beta.google.com/group/microsoft.public.windowsupdate/msg/45a81c7fb79bbf19?hl=en;
19 Jan-05) when it was released in late Jul-04?

In fact, it may have been released on 23 *Jul*-04 via Windows Update so she
may have made an unintentional typo there.

3b. If Joann did install 823353 via Windows Update on 23 Jul-04, this would
contradict here statement from the previous day that 823353 was installed
via the Security Update CD.

4. Had Joann ever reinstalled WinME without first uninstalling IE6? No one
asked this question. If she had, I'm pretty certain it played the starring
role in her problem.

5. Why on G-d's green earth do you use the web interface to access MS
newsgroups...ever? <eg>

Let us not even /start/ discussing why some Win9x users are being offered
887797 (for which 823353 is a prerequisite and which, according to
MS04-018, does not apply and is not offered to Win9x).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

mae
07-09-2005, 11:21 PM
"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:uH5DoaWXFHA.3488@tk2msftngp13.phx.gbl...
| "PA Bear" <PABearMVP@gmail.com> wrote in message
| news:uTFNJ6OXFHA.2768@tk2msftngp13.phx.gbl...
| > Robert Aldwinckle wrote:
| >>>> I wanna know:
| >>>>
| >>>> 1. How you got 823353 in Win98 in the first place;
| >>>
| >>> Cannot remember, I just install them when they are deemed critical.
| >>
| >> Did you install the Security Update CD which was issued last year?
| >
| > Time's slipping away from you, Robert. The Windows Security Update CD
| > contained all updates through and including those released in Oct-03.
| > 823353 was released late Jul-04.
|
| I didn't know that. All I have done is gone by the information a user
| gave me in January of this year, which hasn't been contradicted
| (although I asked for confirmation from other sources) until now.
|
|
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?&query=KB837009&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=ae924cf2-81c6-476f-b972-2e273fdea7a7&mid=1c4e4ba3-ab01-4b4d-a57f-28710a097f34
|
| <quote>
| Forgot to mention that I did not find a kb837009 log. And neither 837009
or
| 823353 is listed in the add remove programs, but I even have the security
cd
| that Microsft sent and it has 823353 on it, that I installed.
| Joann
| </quote>

This was the OE update on all the Microsoft Security CD's I have or have
seen:
April 2003 Cumulative Patch for Outlook Express (KB330994)

---snip-
--
mae

PA Bear
07-09-2005, 11:21 PM
mae wrote:
>> <quote>
>> Forgot to mention that I did not find a kb837009 log. And neither 837009
>> or
>> 823353 is listed in the add remove programs, but I even have the security
>> cd that Microsft sent and it has 823353 on it, that I installed.
>> Joann
>> </quote>
>
> This was the OE update on all the Microsoft Security CD's I have or have
> seen:
> April 2003 Cumulative Patch for Outlook Express (KB330994)
>
> ---snip---

Seconded.
--
~PA Bear

Robert Aldwinckle
07-09-2005, 11:21 PM
"PA Bear" <PABearMVP@gmail.com> wrote in message
news:erIl8MXXFHA.3488@tk2msftngp13.phx.gbl...
>> <quote>
>> Forgot to mention that I did not find a kb837009 log. And neither 837009
>> or
>> 823353 is listed in the add remove programs, but I even have the security
>> cd
>> that Microsft sent and it has 823353 on it, that I installed.
>> Joann
>> </quote>
> http://groups-beta.google.com/group/microsoft.public.windowsupdate/msg/43062f22e5e12522?hl=en
> 18 Jan-05
>
> If the Windows Security Update CD now contains updates released after 31
> Oct-03, it's news to me. The CD was pulled from the online ordering page
> shortly before WinXP SP2 was released in Aug-04. It supposedly is still
> available via MS Order Desk.
>
> QED:
>
> 1. When did Joann get the Security Update CD?
>
> 2. Does the CD indeed contain any updates newer than Oct-03?
>
> 3a. How did Joann install 823353 on 23 Jun-04
> (http://groups-beta.google.com/group/microsoft.public.windowsupdate/msg/45a81c7fb79bbf19?hl=en;
> 19 Jan-05) when it was released in late Jul-04?
>
> In fact, it may have been released on 23 *Jul*-04 via Windows Update so she
> may have made an unintentional typo there.

Good point.


>
> 3b. If Joann did install 823353 via Windows Update on 23 Jul-04, this would
> contradict here statement from the previous day that 823353 was installed
> via the Security Update CD.

Agreed but it sounded as if she had found it on the CD:

<quote>
I even have the security cd that Microsft sent and it has 823353 on it, that I installed.
</quote>

That statement came unsolicited. I wasn't even aware of the possibility
that the OE cumulative updates might have been on the CD.


>
> 4. Had Joann ever reinstalled WinME without first uninstalling IE6? No one
> asked this question. If she had, I'm pretty certain it played the starring
> role in her problem.

True. I was generalizing the issue by saying that we don't seem
to have any good ideas about what causes *some* modules to
regress. That would certainly be one.


>
> 5. Why on G-d's green earth do you use the web interface to access MS
> newsgroups...ever? <eg>

Frankly I am getting increasingly turned off by Google Groups-Beta's
presentation of threading and more satisfied with the MS web interface,
especially since its full-thread presentation was modified to suppress
superfluous quoting.


>
> Let us not even /start/ discussing why some Win9x users are being offered
> 887797 (for which 823353 is a prerequisite and which, according to
> MS04-018, does not apply and is not offered to Win9x).

Actually in Joann's case that is relevant too. I wasn't aware of the versions
involved in that patch until I had to find an explanation for some apparently
superseded modules

http://groups-beta.google.com/group/microsoft.public.windowsupdate/messages/2f5bc56e97c7bbab,c5997c40a1a62ca5,c52e87f272bf80c1,43062f22e5e12522,3ea0ff837b12eeca,45a81c7fb79bbf19,944516d5b4f357c5,8b9566874ce0b209,0a28a6b09dd5e8ad,faf56d7e1d8c69dc?hl=en&thread_id=b9279b4bc1f9f839&mode=thread&noheader=1&_done=%2Fgroup%2Fmicrosoft.public.windowsupdate%2Fbrowse_frm%2Fthread%2Fb9279b4bc1f9f839%2F45a81c7fb79bbf19%3F#doc_2f5bc56e97c7bbab

<quote>
These next two are interesting. According to the manifest the patch
would install version 6.00.2800.1409. We have to search for the
superseding version that you have to find out that they probably
came from: MS04-018 (823353) which (confusingly) supersedes
837009 even though it is a lower number! But even that patch's
manifest doesn't mention this version. Where could you have got it from?
Google shows that many people are using it but there is no sign
on MS sites why it exists. Is it for a different locale? I'm only
searching for EN-US versions.


> MSOE.DLL 6.00.2800.1478 March 03, 2003, 3:57:20 PM 1,176,064 bytes
> wabimp.dll 6.0.2800.1478 March 03, 2003, 3:57:20 PM 77,824 bytes
</quote>

Etc.


Robert
---

Robert Aldwinckle
07-09-2005, 11:22 PM
"PA Bear" <PABearMVP@gmail.com> wrote in message
news:eu5U$6XXFHA.3228@TK2MSFTNGP10.phx.gbl...
> mae wrote:
>>> <quote>
>>> Forgot to mention that I did not find a kb837009 log. And neither 837009 or
>>> 823353 is listed in the add remove programs, but I even have the security
>>> cd that Microsft sent and it has 823353 on it, that I installed.
>>> Joann
>>> </quote>
>>
>> This was the OE update on all the Microsoft Security CD's I have or have
>> seen:
>> April 2003 Cumulative Patch for Outlook Express (KB330994)
>>
>> ---snip---
>
> Seconded.
> --
> ~PA Bear


On that evidence then I guess I should dismiss Joann's
statement as probably being incorrect (unless there is some
other "security CD" that she might have been sent? <eg>)


Thanks.


Robert
---

PA Bear
07-09-2005, 11:22 PM
Robert Aldwinckle wrote:
<snip>
>> Let us not even /start/ discussing why some Win9x users are being offered
>> 887797 (for which 823353 is a prerequisite and which, according to
>> MS04-018, does not apply and is not offered to Win9x).
>
> Actually in Joann's case that is relevant too. I wasn't aware of the
> versions involved in that patch until I had to find an explanation for
> some
> apparently superseded modules
>
> http://groups-beta.google.com/group/microsoft.public.windowsupdate/messages/2f5bc56e97c7bbab,c5997c40a1a62ca5,c52e87f272bf80c1,43062f22e5e12522,3ea0ff837b12eeca,45a81c7fb79bbf19,944516d5b4f357c5,8b9566874ce0b209,0a28a6b09dd5e8ad,faf56d7e1d8c69dc?hl=en&thread_id=b9279b4bc1f9f839&mode=thread&noheader=1&_done=%2Fgroup%2Fmicrosoft.public.windowsupdate%2Fbrowse_frm%2Fthread%2Fb9279b4bc1f9f839%2F45a81c7fb79bbf19%3F#doc_2f5bc56e97c7bbab
>
> <quote>
> These next two are interesting. According to the manifest the patch
> would install version 6.00.2800.1409. We have to search for the
> superseding version that you have to find out that they probably
> came from: MS04-018 (823353) which (confusingly) supersedes
> 837009 even though it is a lower number! But even that patch's
> manifest doesn't mention this version. Where could you have got it from?
> Google shows that many people are using it but there is no sign
> on MS sites why it exists. Is it for a different locale? I'm only
> searching for EN-US versions.
>
>
>> MSOE.DLL 6.00.2800.1478 March 03, 2003, 3:57:20 PM 1,176,064
>> bytes wabimp.dll 6.0.2800.1478 March 03, 2003, 3:57:20 PM
>> 77,824 bytes </quote>

MSOE.DLL* v6.2800.1409 was installed by 837009/MS04-013 (Apr-04)
http://www.microsoft.com/technet/security/Bulletin/MS04-013.mspx

* MSOE.DLL is not Outlook Express (MSIMN.EXE) itself, despite the name
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

PA Bear
07-09-2005, 11:22 PM
PA Bear wrote:
<snip>
> 3a. How did Joann install 823353 on 23 Jun-04
> (http://groups-beta.google.com/group/microsoft.public.windowsupdate/msg/45a81c7fb79bbf19?hl=en;
> 19 Jan-05) when it was released in late Jul-04?
>
> In fact, it may have been released on 23 *Jul*-04 via Windows Update so
> she
> may have made an unintentional typo there.

823353/MS04-018 was released on 13 Jul-04
http://www.microsoft.com/technet/security/Bulletin/MS04-018.mspx
--
~PA Bear

Robert Aldwinckle
07-09-2005, 11:22 PM
"PA Bear" <PABearMVP@gmail.com> wrote in message
news:e1jH2IcXFHA.628@tk2msftngp13.phx.gbl...
> Robert Aldwinckle wrote:
> <snip>
>>> Let us not even /start/ discussing why some Win9x users are being offered
>>> 887797 (for which 823353 is a prerequisite and which, according to
>>> MS04-018, does not apply and is not offered to Win9x).
>>
>> Actually in Joann's case that is relevant too. I wasn't aware of the
>> versions involved in that patch until I had to find an explanation for some
>> apparently superseded modules
>>
>> http://groups-beta.google.com/group/microsoft.public.windowsupdate/messages/2f5bc56e97c7bbab,c5997c40a1a62ca5,c52e87f272bf80c1,43062f22e5e12522,3ea0ff837b12eeca,45a81c7fb79bbf19,944516d5b4f357c5,8b9566874ce0b209,0a28a6b09dd5e8ad,faf56d7e1d8c69dc?hl=en&thread_id=b9279b4bc1f9f839&mode=thread&noheader=1&_done=%2Fgroup%2Fmicrosoft.public.windowsupdate%2Fbrowse_frm%2Fthread%2Fb9279b4bc1f9f839%2F45a81c7fb79bbf19%3F#doc_2f5bc56e97c7bbab
>>
>> <quote>
>> These next two are interesting. According to the manifest the patch
>> would install version 6.00.2800.1409. We have to search for the
>> superseding version that you have to find out that they probably
>> came from: MS04-018 (823353) which (confusingly) supersedes
>> 837009 even though it is a lower number! But even that patch's
>> manifest doesn't mention this version. Where could you have got it from?
>> Google shows that many people are using it but there is no sign
>> on MS sites why it exists. Is it for a different locale? I'm only
>> searching for EN-US versions.
>>
>>
>>> MSOE.DLL 6.00.2800.1478 March 03, 2003, 3:57:20 PM 1,176,064
>>> bytes wabimp.dll 6.0.2800.1478 March 03, 2003, 3:57:20 PM 77,824 bytes </quote>
>
> MSOE.DLL* v6.2800.1409 was installed by 837009/MS04-013 (Apr-04)
> http://www.microsoft.com/technet/security/Bulletin/MS04-013.mspx


I hadn't noticed that discrepancy until now!

So do you think she faked the dates she gave me too? <lol>
BTW does that OS support the dir/tw command?
Perhaps she was getting the effect of dir/tc ;/

Ah(!) version info would have come from a secondary source
e.g. Properties page. So we don't really know whether the source
of the two pieces of information which have been pasted together
even refer to the same file. We just have to trust that whatever
she did for getting the date and the file version would have found
the same file in the same directory. Note that I told her about
msinfo32 as perhaps being a better capture tool but I don't know
if it works on her OS. If OE's Help, About dialog was more usable
and more complete we could mention it instead and not have to
worry about possible differences in OS tools.


Robert
---


KB837009 update problem