Can't send emails



canadiangel
07-09-2005, 11:20 PM
Hey!
I am trying to help my aunt with an issue with her outlook express. She is
not able to send emails, but she is able to receive them. She is using
Outlook Express with Win 98. Her email is one that is through our local
service provider and she has spoken to them and they can't help us.

I tried searching the KB on here and found nothing. Any feedback would be
greatly appreciated! Reply here or email me: v_2adee@hotmail.com

Thanks!

PA Bear
07-09-2005, 11:20 PM
Angel, please see http://www.dts-l.org/goodpost.htm and post back to this
thread with some information which we might be able to use to help you and
your aunt.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

canadiangel wrote:
> Hey!
> I am trying to help my aunt with an issue with her outlook express. She is
> not able to send emails, but she is able to receive them. She is using
> Outlook Express with Win 98. Her email is one that is through our local
> service provider and she has spoken to them and they can't help us.
>
> I tried searching the KB on here and found nothing. Any feedback would be
> greatly appreciated! Reply here or email me: v_2adee@hotmail.com
>
> Thanks!

Frank Saunders, MS-MVP, IE/OE
07-09-2005, 11:20 PM
"canadiangel" <canadiangel@discussions.microsoft.com> wrote in message
news:4A6F1F40-DA55-4A67-8FAD-0194DE4160F4@microsoft.com
> Hey!
> I am trying to help my aunt with an issue with her outlook express. She is
> not able to send emails, but she is able to receive them. She is using
> Outlook Express with Win 98. Her email is one that is through our local
> service provider and she has spoken to them and they can't help us.
>
> I tried searching the KB on here and found nothing. Any feedback would be
> greatly appreciated! Reply here or email me: v_2adee@hotmail.com
>
> Thanks!

Turn off email scanning in her anti-virus. It provides no added protection.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.
--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/


Can't send emails