Copy function crashes both OE and IE ??



ncpl
07-09-2005, 10:20 PM
In the last few weeks, using 'ctrl C' from either OE or IE causes a major
error. After the error update sends to MS HQ the application closes. I
can't see any other issues quite the same as this posted below. Copy
function within other apps e.g. Word seem OK.

I'm using XP Pro/SP2 with all updates loaded.

Suggestions to cure appreciated.

Rgds

ncpl

Kuay Tim
07-09-2005, 10:20 PM
Hi ncpl,

I don't know the definitive answer, but the Microsoft KB article may (or may
not) provide a clue. If a better answer is not forthcoming here you might
also try an Internet Explorer or Windows newsgroup.

Internet Explorer or Outlook Express Quits Unexpectedly with an Error in
Mshtml.dll

http://support.microsoft.com/default.aspx?scid=kb;en-us;816506


--
Tim K.
aka Kuay Tim
MS-MVP - (IE/OE)
Lynnwood, WA
*
"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
In the last few weeks, using 'ctrl C' from either OE or IE causes a major
error. After the error update sends to MS HQ the application closes. I
can't see any other issues quite the same as this posted below. Copy
function within other apps e.g. Word seem OK.

I'm using XP Pro/SP2 with all updates loaded.

Suggestions to cure appreciated.

Rgds

ncpl

ncpl
07-09-2005, 10:20 PM
Hi Tim,
Thanks for the quick response. It doesn't seem to be quite the same
circumstances in a few areas. The KB you kindly referenced was for SP1 so
I'm not sure whether to run the fix they list. Also, it doesn't seem to be
HTML only. If I create a new mail message in plain text only, and highlight
some text and go 'ctrl c', OE just crashes.

I'm tempted to try and re-install OE6, however, that seems to want to
re-install all of SP2. I'll have a look at those related posts and also try
a post in the areas you mentioned.

Thanks again

Nick

"Kuay Tim" wrote:

> Hi ncpl,
>
> I don't know the definitive answer, but the Microsoft KB article may (or may
> not) provide a clue. If a better answer is not forthcoming here you might
> also try an Internet Explorer or Windows newsgroup.
>
> Internet Explorer or Outlook Express Quits Unexpectedly with an Error in
> Mshtml.dll
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
>
>
> --
> Tim K.
> aka Kuay Tim
> MS-MVP - (IE/OE)
> Lynnwood, WA
> *
> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
> In the last few weeks, using 'ctrl C' from either OE or IE causes a major
> error. After the error update sends to MS HQ the application closes. I
> can't see any other issues quite the same as this posted below. Copy
> function within other apps e.g. Word seem OK.
>
> I'm using XP Pro/SP2 with all updates loaded.
>
> Suggestions to cure appreciated.
>
> Rgds
>
> ncpl
>
>
>

Alias
07-09-2005, 10:20 PM
Have you got your AV scanning your email? If so, disable that function as it
offers no additional protection and can corrupt OE.

Alias

"ncpl" <ncpl@discussions.microsoft.com> wrote

> Hi Tim,
> Thanks for the quick response. It doesn't seem to be quite the same
> circumstances in a few areas. The KB you kindly referenced was for SP1 so
> I'm not sure whether to run the fix they list. Also, it doesn't seem to
> be
> HTML only. If I create a new mail message in plain text only, and
> highlight
> some text and go 'ctrl c', OE just crashes.
>
> I'm tempted to try and re-install OE6, however, that seems to want to
> re-install all of SP2. I'll have a look at those related posts and also
> try
> a post in the areas you mentioned.
>
> Thanks again
>
> Nick
>
> "Kuay Tim" wrote:
>
>> Hi ncpl,
>>
>> I don't know the definitive answer, but the Microsoft KB article may (or
>> may
>> not) provide a clue. If a better answer is not forthcoming here you might
>> also try an Internet Explorer or Windows newsgroup.
>>
>> Internet Explorer or Outlook Express Quits Unexpectedly with an Error in
>> Mshtml.dll
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
>>
>>
>> --
>> Tim K.
>> aka Kuay Tim
>> MS-MVP - (IE/OE)
>> Lynnwood, WA
>> *
>> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
>> In the last few weeks, using 'ctrl C' from either OE or IE causes a major
>> error. After the error update sends to MS HQ the application closes. I
>> can't see any other issues quite the same as this posted below. Copy
>> function within other apps e.g. Word seem OK.
>>
>> I'm using XP Pro/SP2 with all updates loaded.
>>
>> Suggestions to cure appreciated.
>>
>> Rgds
>>
>> ncpl
>>
>>
>>

Kath Adams
07-09-2005, 10:20 PM
You could try creating a new identity, setup one of your accounts in it,
use it, test it and when all seems well, use file>import to get the mail
from your old ID before deleting it.
It's not a cure as such, but if you are using the Main identity, this is
more prone to problems and creating a new, named ID often fixes such
problems.

--
Kath Adams
MS MVP - Windows (IE/OE)


ncpl wrote:
> Hi Tim,
> Thanks for the quick response. It doesn't seem to be quite the same
> circumstances in a few areas. The KB you kindly referenced was for
> SP1 so I'm not sure whether to run the fix they list. Also, it
> doesn't seem to be HTML only. If I create a new mail message in plain
> text only, and highlight some text and go 'ctrl c', OE just crashes.
>
> I'm tempted to try and re-install OE6, however, that seems to want to
> re-install all of SP2. I'll have a look at those related posts and
> also try a post in the areas you mentioned.
>
> Thanks again
>
> Nick
>
> "Kuay Tim" wrote:
>
>> Hi ncpl,
>>
>> I don't know the definitive answer, but the Microsoft KB article may
>> (or may not) provide a clue. If a better answer is not forthcoming
>> here you might also try an Internet Explorer or Windows newsgroup.
>>
>> Internet Explorer or Outlook Express Quits Unexpectedly with an
>> Error in Mshtml.dll
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
>>
>>
>> --
>> Tim K.
>> aka Kuay Tim
>> MS-MVP - (IE/OE)
>> Lynnwood, WA
>> *
>> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
>> In the last few weeks, using 'ctrl C' from either OE or IE causes a
>> major error. After the error update sends to MS HQ the application
>> closes. I can't see any other issues quite the same as this posted
>> below. Copy function within other apps e.g. Word seem OK.
>>
>> I'm using XP Pro/SP2 with all updates loaded.
>>
>> Suggestions to cure appreciated.
>>
>> Rgds
>>
>> ncpl

ncpl
07-09-2005, 10:20 PM
Alias,
Norton 2005 is running over the mail accounts. Surprised to learn that
switching AV off is OK. How so? If NAV has corrupted IE/OE somehow, how do
I actually repair it ?

Kath,
I guess you mean entire new user identity ? Will try that and see if the
issue persists.

Thanks both for speedy pick up.

Nick

"Kath Adams" wrote:

> You could try creating a new identity, setup one of your accounts in it,
> use it, test it and when all seems well, use file>import to get the mail
> from your old ID before deleting it.
> It's not a cure as such, but if you are using the Main identity, this is
> more prone to problems and creating a new, named ID often fixes such
> problems.
>
> --
> Kath Adams
> MS MVP - Windows (IE/OE)
>
>
> ncpl wrote:
> > Hi Tim,
> > Thanks for the quick response. It doesn't seem to be quite the same
> > circumstances in a few areas. The KB you kindly referenced was for
> > SP1 so I'm not sure whether to run the fix they list. Also, it
> > doesn't seem to be HTML only. If I create a new mail message in plain
> > text only, and highlight some text and go 'ctrl c', OE just crashes.
> >
> > I'm tempted to try and re-install OE6, however, that seems to want to
> > re-install all of SP2. I'll have a look at those related posts and
> > also try a post in the areas you mentioned.
> >
> > Thanks again
> >
> > Nick
> >
> > "Kuay Tim" wrote:
> >
> >> Hi ncpl,
> >>
> >> I don't know the definitive answer, but the Microsoft KB article may
> >> (or may not) provide a clue. If a better answer is not forthcoming
> >> here you might also try an Internet Explorer or Windows newsgroup.
> >>
> >> Internet Explorer or Outlook Express Quits Unexpectedly with an
> >> Error in Mshtml.dll
> >>
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
> >>
> >>
> >> --
> >> Tim K.
> >> aka Kuay Tim
> >> MS-MVP - (IE/OE)
> >> Lynnwood, WA
> >> *
> >> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> >> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
> >> In the last few weeks, using 'ctrl C' from either OE or IE causes a
> >> major error. After the error update sends to MS HQ the application
> >> closes. I can't see any other issues quite the same as this posted
> >> below. Copy function within other apps e.g. Word seem OK.
> >>
> >> I'm using XP Pro/SP2 with all updates loaded.
> >>
> >> Suggestions to cure appreciated.
> >>
> >> Rgds
> >>
> >> ncpl
>
>
>

Alias
07-09-2005, 10:20 PM
Disable Norton email scanning before creating a new identity. It offers no
additional protection. No AV does by scanning emails.

Alias

"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:1CFED4E0-C49E-4B2D-B362-0852445DBB63@microsoft.com...
> Alias,
> Norton 2005 is running over the mail accounts. Surprised to learn that
> switching AV off is OK. How so? If NAV has corrupted IE/OE somehow, how
> do
> I actually repair it ?
>
> Kath,
> I guess you mean entire new user identity ? Will try that and see if the
> issue persists.
>
> Thanks both for speedy pick up.
>
> Nick
>
> "Kath Adams" wrote:
>
>> You could try creating a new identity, setup one of your accounts in it,
>> use it, test it and when all seems well, use file>import to get the mail
>> from your old ID before deleting it.
>> It's not a cure as such, but if you are using the Main identity, this is
>> more prone to problems and creating a new, named ID often fixes such
>> problems.
>>
>> --
>> Kath Adams
>> MS MVP - Windows (IE/OE)
>>
>>
>> ncpl wrote:
>> > Hi Tim,
>> > Thanks for the quick response. It doesn't seem to be quite the same
>> > circumstances in a few areas. The KB you kindly referenced was for
>> > SP1 so I'm not sure whether to run the fix they list. Also, it
>> > doesn't seem to be HTML only. If I create a new mail message in plain
>> > text only, and highlight some text and go 'ctrl c', OE just crashes.
>> >
>> > I'm tempted to try and re-install OE6, however, that seems to want to
>> > re-install all of SP2. I'll have a look at those related posts and
>> > also try a post in the areas you mentioned.
>> >
>> > Thanks again
>> >
>> > Nick
>> >
>> > "Kuay Tim" wrote:
>> >
>> >> Hi ncpl,
>> >>
>> >> I don't know the definitive answer, but the Microsoft KB article may
>> >> (or may not) provide a clue. If a better answer is not forthcoming
>> >> here you might also try an Internet Explorer or Windows newsgroup.
>> >>
>> >> Internet Explorer or Outlook Express Quits Unexpectedly with an
>> >> Error in Mshtml.dll
>> >>
>> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
>> >>
>> >>
>> >> --
>> >> Tim K.
>> >> aka Kuay Tim
>> >> MS-MVP - (IE/OE)
>> >> Lynnwood, WA
>> >> *
>> >> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> >> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
>> >> In the last few weeks, using 'ctrl C' from either OE or IE causes a
>> >> major error. After the error update sends to MS HQ the application
>> >> closes. I can't see any other issues quite the same as this posted
>> >> below. Copy function within other apps e.g. Word seem OK.
>> >>
>> >> I'm using XP Pro/SP2 with all updates loaded.
>> >>
>> >> Suggestions to cure appreciated.
>> >>
>> >> Rgds
>> >>
>> >> ncpl
>>
>>
>>

Alias
07-09-2005, 10:20 PM
"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:1CFED4E0-C49E-4B2D-B362-0852445DBB63@microsoft.com...
> Alias,
> Norton 2005 is running over the mail accounts. Surprised to learn that
> switching AV off is OK. How so? If NAV has corrupted IE/OE somehow, how
> do
> I actually repair it ?

Disabling Norton should repair it. If not, try the new identity routine.

Alias
>
> Kath,
> I guess you mean entire new user identity ? Will try that and see if the
> issue persists.
>
> Thanks both for speedy pick up.
>
> Nick
>
> "Kath Adams" wrote:
>
>> You could try creating a new identity, setup one of your accounts in it,
>> use it, test it and when all seems well, use file>import to get the mail
>> from your old ID before deleting it.
>> It's not a cure as such, but if you are using the Main identity, this is
>> more prone to problems and creating a new, named ID often fixes such
>> problems.
>>
>> --
>> Kath Adams
>> MS MVP - Windows (IE/OE)
>>
>>
>> ncpl wrote:
>> > Hi Tim,
>> > Thanks for the quick response. It doesn't seem to be quite the same
>> > circumstances in a few areas. The KB you kindly referenced was for
>> > SP1 so I'm not sure whether to run the fix they list. Also, it
>> > doesn't seem to be HTML only. If I create a new mail message in plain
>> > text only, and highlight some text and go 'ctrl c', OE just crashes.
>> >
>> > I'm tempted to try and re-install OE6, however, that seems to want to
>> > re-install all of SP2. I'll have a look at those related posts and
>> > also try a post in the areas you mentioned.
>> >
>> > Thanks again
>> >
>> > Nick
>> >
>> > "Kuay Tim" wrote:
>> >
>> >> Hi ncpl,
>> >>
>> >> I don't know the definitive answer, but the Microsoft KB article may
>> >> (or may not) provide a clue. If a better answer is not forthcoming
>> >> here you might also try an Internet Explorer or Windows newsgroup.
>> >>
>> >> Internet Explorer or Outlook Express Quits Unexpectedly with an
>> >> Error in Mshtml.dll
>> >>
>> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
>> >>
>> >>
>> >> --
>> >> Tim K.
>> >> aka Kuay Tim
>> >> MS-MVP - (IE/OE)
>> >> Lynnwood, WA
>> >> *
>> >> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> >> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
>> >> In the last few weeks, using 'ctrl C' from either OE or IE causes a
>> >> major error. After the error update sends to MS HQ the application
>> >> closes. I can't see any other issues quite the same as this posted
>> >> below. Copy function within other apps e.g. Word seem OK.
>> >>
>> >> I'm using XP Pro/SP2 with all updates loaded.
>> >>
>> >> Suggestions to cure appreciated.
>> >>
>> >> Rgds
>> >>
>> >> ncpl
>>
>>
>>

Kath Adams
07-09-2005, 10:20 PM
Don't switch off your AV per se, just the email scanning.

Courtesy of Jim Pickering MVP -

Scanning of incoming email is the biggest waste of CPU cycles ever
invented
and adds not one whit of added protection. An antivirus program worth
more
than a nickel will warn you, in a very conspicuous manner, if you ever
attempt to open or save an infected file. Even Symantec admits that
email
scanning is a waste of time.

--
Kath Adams
MS MVP - Windows (IE/OE)


ncpl wrote:
> Alias,
> Norton 2005 is running over the mail accounts. Surprised to learn
> that switching AV off is OK. How so? If NAV has corrupted IE/OE
> somehow, how do I actually repair it ?
>
> Kath,
> I guess you mean entire new user identity ? Will try that and see if
> the issue persists.
>
> Thanks both for speedy pick up.
>
> Nick
>
> "Kath Adams" wrote:
>
>> You could try creating a new identity, setup one of your accounts in
>> it, use it, test it and when all seems well, use file>import to get
>> the mail from your old ID before deleting it.
>> It's not a cure as such, but if you are using the Main identity,
>> this is more prone to problems and creating a new, named ID often
>> fixes such problems.
>>
>> --
>> Kath Adams
>> MS MVP - Windows (IE/OE)
>>
>>
>> ncpl wrote:
>>> Hi Tim,
>>> Thanks for the quick response. It doesn't seem to be quite the same
>>> circumstances in a few areas. The KB you kindly referenced was for
>>> SP1 so I'm not sure whether to run the fix they list. Also, it
>>> doesn't seem to be HTML only. If I create a new mail message in
>>> plain text only, and highlight some text and go 'ctrl c', OE just
>>> crashes.
>>>
>>> I'm tempted to try and re-install OE6, however, that seems to want
>>> to re-install all of SP2. I'll have a look at those related posts
>>> and also try a post in the areas you mentioned.
>>>
>>> Thanks again
>>>
>>> Nick
>>>
>>> "Kuay Tim" wrote:
>>>
>>>> Hi ncpl,
>>>>
>>>> I don't know the definitive answer, but the Microsoft KB article
>>>> may (or may not) provide a clue. If a better answer is not
>>>> forthcoming here you might also try an Internet Explorer or
>>>> Windows newsgroup.
>>>>
>>>> Internet Explorer or Outlook Express Quits Unexpectedly with an
>>>> Error in Mshtml.dll
>>>>
>>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
>>>>
>>>>
>>>> --
>>>> Tim K.
>>>> aka Kuay Tim
>>>> MS-MVP - (IE/OE)
>>>> Lynnwood, WA
>>>> *
>>>> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>>>> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
>>>> In the last few weeks, using 'ctrl C' from either OE or IE causes a
>>>> major error. After the error update sends to MS HQ the application
>>>> closes. I can't see any other issues quite the same as this posted
>>>> below. Copy function within other apps e.g. Word seem OK.
>>>>
>>>> I'm using XP Pro/SP2 with all updates loaded.
>>>>
>>>> Suggestions to cure appreciated.
>>>>
>>>> Rgds
>>>>
>>>> ncpl

ncpl
07-09-2005, 10:20 PM
Thanks again.

I have done both things....disabled NAV email scanning and also created new
user ID. Problem still exists with new user.

What's Plan C ?

Really appreciate your ideas....

Cheers

Nick

"Kath Adams" wrote:

> Don't switch off your AV per se, just the email scanning.
>
> Courtesy of Jim Pickering MVP -
>
> Scanning of incoming email is the biggest waste of CPU cycles ever
> invented
> and adds not one whit of added protection. An antivirus program worth
> more
> than a nickel will warn you, in a very conspicuous manner, if you ever
> attempt to open or save an infected file. Even Symantec admits that
> email
> scanning is a waste of time.
>
> --
> Kath Adams
> MS MVP - Windows (IE/OE)
>
>
> ncpl wrote:
> > Alias,
> > Norton 2005 is running over the mail accounts. Surprised to learn
> > that switching AV off is OK. How so? If NAV has corrupted IE/OE
> > somehow, how do I actually repair it ?
> >
> > Kath,
> > I guess you mean entire new user identity ? Will try that and see if
> > the issue persists.
> >
> > Thanks both for speedy pick up.
> >
> > Nick
> >
> > "Kath Adams" wrote:
> >
> >> You could try creating a new identity, setup one of your accounts in
> >> it, use it, test it and when all seems well, use file>import to get
> >> the mail from your old ID before deleting it.
> >> It's not a cure as such, but if you are using the Main identity,
> >> this is more prone to problems and creating a new, named ID often
> >> fixes such problems.
> >>
> >> --
> >> Kath Adams
> >> MS MVP - Windows (IE/OE)
> >>
> >>
> >> ncpl wrote:
> >>> Hi Tim,
> >>> Thanks for the quick response. It doesn't seem to be quite the same
> >>> circumstances in a few areas. The KB you kindly referenced was for
> >>> SP1 so I'm not sure whether to run the fix they list. Also, it
> >>> doesn't seem to be HTML only. If I create a new mail message in
> >>> plain text only, and highlight some text and go 'ctrl c', OE just
> >>> crashes.
> >>>
> >>> I'm tempted to try and re-install OE6, however, that seems to want
> >>> to re-install all of SP2. I'll have a look at those related posts
> >>> and also try a post in the areas you mentioned.
> >>>
> >>> Thanks again
> >>>
> >>> Nick
> >>>
> >>> "Kuay Tim" wrote:
> >>>
> >>>> Hi ncpl,
> >>>>
> >>>> I don't know the definitive answer, but the Microsoft KB article
> >>>> may (or may not) provide a clue. If a better answer is not
> >>>> forthcoming here you might also try an Internet Explorer or
> >>>> Windows newsgroup.
> >>>>
> >>>> Internet Explorer or Outlook Express Quits Unexpectedly with an
> >>>> Error in Mshtml.dll
> >>>>
> >>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
> >>>>
> >>>>
> >>>> --
> >>>> Tim K.
> >>>> aka Kuay Tim
> >>>> MS-MVP - (IE/OE)
> >>>> Lynnwood, WA
> >>>> *
> >>>> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> >>>> news:D474A1CD-AD64-4443-861D-52B49F744A45@microsoft.com...
> >>>> In the last few weeks, using 'ctrl C' from either OE or IE causes a
> >>>> major error. After the error update sends to MS HQ the application
> >>>> closes. I can't see any other issues quite the same as this posted
> >>>> below. Copy function within other apps e.g. Word seem OK.
> >>>>
> >>>> I'm using XP Pro/SP2 with all updates loaded.
> >>>>
> >>>> Suggestions to cure appreciated.
> >>>>
> >>>> Rgds
> >>>>
> >>>> ncpl
>
>
>

Jim Pickering
07-09-2005, 10:20 PM
That error can happen if you copy/paste several pages or paragraphs at once
using an earlier version of msimn.exe. Check your version and if it is
6.0.2800.1106 then you need to review the following article (or try
copy/paste with smaller amounts of text at a time).

814834 - Error Message When You Put Several Pages of a Document in to an
E-Mail Message:
http://support.microsoft.com/default.aspx?scid=kb;en-us;814834
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

Please deliver feedback to the newsgroup, so that others can be helped. No
one gets paid to help here, and the response rate from those that are helped
is less than 4-5%. If that were how medical advancements were made we would
all have died years ago. Thanks.



"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:D60F586C-2EEE-486E-B1EE-648A36E15E4A@microsoft.com...
> Thanks again.
>
> I have done both things....disabled NAV email scanning and also created
> new
> user ID. Problem still exists with new user.
>
> What's Plan C ?
>
> Really appreciate your ideas....
>
> Cheers
>
> Nick
>


Copy function crashes both OE and IE ??