Re: Can't send/rec e-mail - ?reinstall?



Barbara Z
07-09-2005, 10:20 PM
Pa Bear -
Before this post, I had already done sysclean. It came back clean - no
viruses found. I updated the patterns again this past Wed (5/11) and ran
again. I started it, then had to leave the lady's house. She called later and
said at top of report a whole bunch of :Access is denied..." I've seen this
on almost ?? all of my other sysclean scans and if I remember, it was access
denied to regular system files. I'm not at a place where I can look at a
scan result, but I've been meaning to post this question anyway. I don't
remember if I had those "Access denied" lines in the first scans I ran on
other computers. Is this normal or have I been somehow running Sysclean
incorrectly? Please advise. Thanks
--
Barb Zakrzewski


"PA Bear" wrote:

> There are scores of hijackers out there which disable security-related
> features like anti-virus, firewall, and anti-malware tools like Ad-aware et
> al.. I'd now move straight to #2 in my previous reply, scanning with
> Sysclean. Home & Small Office versions of NAV do not identify/remove
> hijackers like Sysclean can. (Only enterprise versions of NAV scan for and
> remove what Symantec calls 'extended threats'.) You may be able to download
> the necessary Sysclean files (Sysclean.com and the Controlled Pattern
> Release file) on the problem machine.
>
> You can install Ad-aware and Spybot updates manually, via CD if necessary:
>
> Ad-aware
> http://www.lavasoftusa.com/support/download/
>
> Spybot
> http://castlecops.com/postt109760.html (How To discussion)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> Barbara Z wrote:
> > I cannot get back to this 'til next week, but she still can't shut down
> > the right way. (We did fix the OE problem - see reply to Bruce above.)
> > She has NSW, AdAware, SpyBot, SpywareBlaster, MS AntiSpyware, and
> > ZoneLabs. None of these are updating on their own. "Cannot find server"
> > etc, even tho' we are on the Internet. I can update thru Intelligent
> > Updater of NAV, so at least that's OK. We ran it last night in Safe Mode
> > - no viruses. When I click on ZoneLabs, nothing happens. Any ideas here?
> > Again, I can't get back to it 'til next week. Thanks
> >
> > > Inline:
> > >
> > > Barbara Z wrote:
> > > > Sunday AM - I brought computer back to her in order to use cable (I
> > > > have dial-up.).
> > > > We went to msn home page and hit mail icon - opens Outlook Express.
> > > > Tried to
> > > > receive/ send mail - got the following Error message(s):
> > > > ** Your server has unexpectedly terminated the connection. Possible
> > > > causes
> > > > for this include server problems, network problems, or a long period
> > > > of inactivity. Account: 'mail.adelphia.net', Server:
> > > > 'mail.adelphia.net', Protocol: SMTP, Port: 25, Secure (SSL): No,
> > > > Error number: 0x800CCC0F. ** (same exact wording as above except:)
> > > > Protocol: POP3, Port:110, (same to end).
> > > >
> > > > I didn't have time to do anything more.
> > >
> > > What Bruce said.
> > >
> > > > Again, can use Internet OK, but can't update AdAware, SpyBot etc.
> > > > (can't on
> > > > dial-up either). Also, computer is not shutting down on its own, but
> > > > will
> > > > go into Standby OK.
> > > > Probably several problems here; I'm trying to take care of O.E. one
> > > > first, but maybe they're all intertwined.
> > > <snip>
> > >
> > > No doubt.
> > >
> > > Assuming her Norton AntiVirus (NAV) subscription is current, can you
> > > manually seek & install updates? The first order of business would be
> > > to run a full system scan with NAV in Safe Mode. See
> > > http://aumha.net/viewtopic.php?t=5878
> > >
> > > If updating NAV is impossible, you might:
> > >
> > > 1. Run at least two (2) of these free, online scans:
> > > http://aumha.org/secure.php#freeav
> > >
> > > (I'd recommend selecting RAV as the second scan => Check the Autoclean
> > > option before scanning!)
> > >
> > > 2. Download Sysclean and the current Controlled Pattern Release (CPR)
> > > file to one (1) folder on your machine, save the folder to CD, transfer
> > > it to her machine and then scan, per
> > > http://aumha.net/viewtopic.php?t=10610
> > >
> > > You're truly a Knight in Shining Armor for this neighbor, Barbara, but
> > > sometimes the dragon's just too big for such a knight to slay. Consider
> > > cutting your losses and taking the machine to a reputable, independent
> > > neighborhood shop (i.e., not CompUSA, Best Buy, etc.) where they can (1)
> > > backup her data, (2) format and reinstall Windows, and (3) bring the
> > > data back to the "new" machine. I'd also have them take care of
> > > everything here before returning the machine to its owner:
> > >
> > > Before You Connect a New Computer to the Internet
> > > http://www.cert.org/tech_tips/before_you_plug_in.html
> > >
> > > This would include installing WinXP SP2 (and all post-SP2 updates), if
> > > it wasn't pre-installed when she bought it.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
>
>


Re: Can't send/rec e-mail - ?reinstall?