Re: Can't send/rec e-mail - ?reinstall?



Barbara Z
07-09-2005, 11:20 PM
Charlie -
I did get a chance to look for HOSTA. Found 2 - one as part of " SpyBot -
Search & Destroy\Includes" also another hosts - "\system32\drivers\etc." I
did not get a chance to check using notepad. Do you have any idea if either
of these is the one that should be renamed? Thanks.
--
Barb Zakrzewski


"Charlie Tame" wrote:

> Barbara,
>
> I don't like system works, in my experience it seems almost as if it creates
> problems to "Fix" them but maybe I was just unlucky with it (repeatedly) :)
>
> I also believe there have been problems with Zone Alarm since they took it
> upon themselves to ad stuff to their previously good firewall. In any case I
> suspect some of these things running in the background will conflict with
> each other, but of course we don't know for sure.
>
> Look for a file called HOSTS --- just HOSTS, no extension and see how it
> looks using notepad. It can be used to block websites and unless the user
> has chosen to use it it should do no harm to rename it and see what happens.
>
> I don't know if it's the same as it used to be but if you decide to
> uninstall zone alarm first disable it's run at startup option and then
> reboot, make sure it's not running then uninstall. If you don't do this with
> older versions the firewall keeps running but the control panel won't work
> so you may have to reinstall and then do the above.
>
> Charlie
>
> "Barbara Z" <BarbaraZ@discussions.microsoft.com> wrote in message
> news:D90B3927-FBAE-46F0-A314-51124114773C@microsoft.com...
> >I cannot get back to this 'til next week, but she still can't shut down the
> > right way. (We did fix the OE problem - see reply to Bruce above.)
> > She has NSW, AdAware, SpyBot, SpywareBlaster, MS AntiSpyware, and
> > ZoneLabs.
> > None of these are updating on their own. "Cannot find server" etc, even
> > tho'
> > we are on the Internet. I can update thru Intelligent Updater of NAV, so
> > at
> > least that's OK. We ran it last night in Safe Mode - no viruses. When I
> > click
> > on ZoneLabs, nothing happens. Any ideas here? Again, I can't get back to
> > it
> > 'til next week. Thanks
> > --
> > Barb Zakrzewski
> >
> >
> > "PA Bear" wrote:
> >
> >> Inline:
> >>
> >> Barbara Z wrote:
> >> > Sunday AM - I brought computer back to her in order to use cable (I
> >> > have
> >> > dial-up.).
> >> > We went to msn home page and hit mail icon - opens Outlook Express.
> >> > Tried
> >> > to
> >> > receive/ send mail - got the following Error message(s):
> >> > ** Your server has unexpectedly terminated the connection. Possible
> >> > causes
> >> > for this include server problems, network problems, or a long period of
> >> > inactivity. Account: 'mail.adelphia.net', Server: 'mail.adelphia.net',
> >> > Protocol: SMTP, Port: 25, Secure (SSL): No, Error number: 0x800CCC0F.
> >> > ** (same exact wording as above except:) Protocol: POP3, Port:110,
> >> > (same
> >> > to end).
> >> >
> >> > I didn't have time to do anything more.
> >>
> >> What Bruce said.
> >>
> >> > Again, can use Internet OK, but can't update AdAware, SpyBot etc.
> >> > (can't
> >> > on
> >> > dial-up either). Also, computer is not shutting down on its own, but
> >> > will
> >> > go into Standby OK.
> >> > Probably several problems here; I'm trying to take care of O.E. one
> >> > first,
> >> > but maybe they're all intertwined.
> >> <snip>
> >>
> >> No doubt.
> >>
> >> Assuming her Norton AntiVirus (NAV) subscription is current, can you
> >> manually seek & install updates? The first order of business would be to
> >> run a full system scan with NAV in Safe Mode. See
> >> http://aumha.net/viewtopic.php?t=5878
> >>
> >> If updating NAV is impossible, you might:
> >>
> >> 1. Run at least two (2) of these free, online scans:
> >> http://aumha.org/secure.php#freeav
> >>
> >> (I'd recommend selecting RAV as the second scan => Check the Autoclean
> >> option before scanning!)
> >>
> >> 2. Download Sysclean and the current Controlled Pattern Release (CPR)
> >> file
> >> to one (1) folder on your machine, save the folder to CD, transfer it to
> >> her
> >> machine and then scan, per http://aumha.net/viewtopic.php?t=10610
> >>
> >> You're truly a Knight in Shining Armor for this neighbor, Barbara, but
> >> sometimes the dragon's just too big for such a knight to slay. Consider
> >> cutting your losses and taking the machine to a reputable, independent
> >> neighborhood shop (i.e., not CompUSA, Best Buy, etc.) where they can (1)
> >> backup her data, (2) format and reinstall Windows, and (3) bring the data
> >> back to the "new" machine. I'd also have them take care of everything
> >> here
> >> before returning the machine to its owner:
> >>
> >> Before You Connect a New Computer to the Internet
> >> http://www.cert.org/tech_tips/before_you_plug_in.html
> >>
> >> This would include installing WinXP SP2 (and all post-SP2 updates), if it
> >> wasn't pre-installed when she bought it.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE/OE) & Security
> >>
> >>
>
>
>

Frank Saunders, MS-MVP, IE/OE
07-09-2005, 11:20 PM
"Barbara Z" <BarbaraZ@discussions.microsoft.com> wrote in message
news:39253531-7320-4E87-B739-74B475D77DF5@microsoft.com
> Charlie -
> I did get a chance to look for HOSTA. Found 2 - one as part of " SpyBot -
> Search & Destroy\Includes" also another hosts - "\system32\drivers\etc."
> I
> did not get a chance to check using notepad. Do you have any idea if
> either
> of these is the one that should be renamed? Thanks.
>
>> Barbara,

WinXP?
Rename the second one. (\drivers\etc) and if that doesn't fix it rename the
other one.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

Barbara Z
07-09-2005, 11:20 PM
Did try renaming the hosts files (checked them in notepad, but they looked
fine - no security websites listed there.) I also referred to the security
response that Pa Bear had mentioned, so I had all that info.

Decided to uninstall the Zonealarm (had talked to Adelphia this AM also) and
BINGO! We now can do all the updates (Live Update, AdAware, SpyBot, etc.) and
the computer shuts down.

One problem - SpyBot popped up some screens for Symantec. I allowed the
changes 'cuz we had done the Live Updating, But I'm wondering if I
erroneously allowed a deletion I shouldn't have.
The message when I clicked on NSW was -
"Symantec Integrator
Symantec Integrator could not initialize the current frame class. Please
make sure that you did not directly run the integrator."

I had just done all the updates and enabled the MS Firewall; I had restarted
and figured I'd get these scans started so I could leave, and trouble starts!
Please advise.

--
Barb Zakrzewski


"Frank Saunders, MS-MVP, IE/OE" wrote:

> "Barbara Z" <BarbaraZ@discussions.microsoft.com> wrote in message
> news:39253531-7320-4E87-B739-74B475D77DF5@microsoft.com
> > Charlie -
> > I did get a chance to look for HOSTA. Found 2 - one as part of " SpyBot -
> > Search & Destroy\Includes" also another hosts - "\system32\drivers\etc."
> > I
> > did not get a chance to check using notepad. Do you have any idea if
> > either
> > of these is the one that should be renamed? Thanks.
> >
> >> Barbara,
>
> WinXP?
> Rename the second one. (\drivers\etc) and if that doesn't fix it rename the
> other one.
>
> --
> Frank Saunders, MS-MVP, IE/OE
> Please respond in Newsgroup only. Do not send email
> http://www.fjsmjs.com
> Protect your PC
> http://www.microsoft.com./athome/security/protect/default.aspx
> http://defendingyourmachine.blogspot.com/
>
>
>

PA Bear
07-09-2005, 11:20 PM
This thread archived:
http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
or http://snipurl.com/exmb

1. Barbara, see my reply on 1 May-05:
http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en

Have you run these anti-virus scans yet?

2. IN RE the Symantec Integrator error message:

Error: "Symantec Integrator could not initialize the current frame class..."
when starting Norton AntiVirus:
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506

<QP>
This problem can also be caused by a corrupted installation of Norton
AntiVirus. To fix the problem, you must uninstall Norton AntiVirus, clean
boot the computer (start the computer in a special way), and then reinstall
the program. Read the page for your version of Norton AntiVirus for detailed
steps:

Norton AntiVirus 2004: Uninstalling and reinstalling Norton AntiVirus 2004
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206

Norton AntiVirus 2003: Uninstalling and reinstalling Norton AntiVirus 2003
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
</QP>

Symantec Support
http://www.symantec.com/techsupp/index.html
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Barbara Z wrote:
> Did try renaming the hosts files (checked them in notepad, but they looked
> fine - no security websites listed there.) I also referred to the security
> response that Pa Bear had mentioned, so I had all that info.
>
> Decided to uninstall the Zonealarm (had talked to Adelphia this AM also)
> and BINGO! We now can do all the updates (Live Update, AdAware, SpyBot,
> etc.) and the computer shuts down.
>
> One problem - SpyBot popped up some screens for Symantec. I allowed the
> changes 'cuz we had done the Live Updating, But I'm wondering if I
> erroneously allowed a deletion I shouldn't have.
> The message when I clicked on NSW was -
> "Symantec Integrator
> Symantec Integrator could not initialize the current frame class. Please
> make sure that you did not directly run the integrator."
>
> I had just done all the updates and enabled the MS Firewall; I had
> restarted and figured I'd get these scans started so I could leave, and
> trouble starts! Please advise.
<snip>

Barbara Z
07-09-2005, 11:21 PM
PA Bear -
Thanks for more info. I assume I can continue to access this thread even
tho' it's archived(?).
I plan on running the RAV scan today or tom'w; I had already run the
Sysclean before you suggested it, but I reran it w/ latest patterns. It came
back clean. As I posted yesterday, I was able to update all the programs
after uninstalling the ZoneAlarm. It's funny 'cuz I already had disabled it
at startup, but something must have been in it that kept updates from
happening. I couldn't check it out, 'cuz it wouldn't even open. Everything
looks good now, except for that error message in NSW. Maybe when I ran
LiveUpdate, it might have had duplicate files or something (??)
Also, she plays on iWon.com and after I ran AdAware (and deleted it), the
page doesn't come back the same as she had it. I think she got hold of
someone and they e-mailed her something about the cookies. I'll see what I
can do.
I'm planning on going there today and un-installing and re-installing the
NSW following your reply of 5/16.
I'll try to repost once everything's all set.
Thanks again for all your help.
--
Barb Zakrzewski


"PA Bear" wrote:

> This thread archived:
> http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> or http://snipurl.com/exmb
>
> 1. Barbara, see my reply on 1 May-05:
> http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
>
> Have you run these anti-virus scans yet?
>
> 2. IN RE the Symantec Integrator error message:
>
> Error: "Symantec Integrator could not initialize the current frame class..."
> when starting Norton AntiVirus:
> http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
>
> <QP>
> This problem can also be caused by a corrupted installation of Norton
> AntiVirus. To fix the problem, you must uninstall Norton AntiVirus, clean
> boot the computer (start the computer in a special way), and then reinstall
> the program. Read the page for your version of Norton AntiVirus for detailed
> steps:
>
> Norton AntiVirus 2004: Uninstalling and reinstalling Norton AntiVirus 2004
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
>
> Norton AntiVirus 2003: Uninstalling and reinstalling Norton AntiVirus 2003
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> </QP>
>
> Symantec Support
> http://www.symantec.com/techsupp/index.html
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Barbara Z wrote:
> > Did try renaming the hosts files (checked them in notepad, but they looked
> > fine - no security websites listed there.) I also referred to the security
> > response that Pa Bear had mentioned, so I had all that info.
> >
> > Decided to uninstall the Zonealarm (had talked to Adelphia this AM also)
> > and BINGO! We now can do all the updates (Live Update, AdAware, SpyBot,
> > etc.) and the computer shuts down.
> >
> > One problem - SpyBot popped up some screens for Symantec. I allowed the
> > changes 'cuz we had done the Live Updating, But I'm wondering if I
> > erroneously allowed a deletion I shouldn't have.
> > The message when I clicked on NSW was -
> > "Symantec Integrator
> > Symantec Integrator could not initialize the current frame class. Please
> > make sure that you did not directly run the integrator."
> >
> > I had just done all the updates and enabled the MS Firewall; I had
> > restarted and figured I'd get these scans started so I could leave, and
> > trouble starts! Please advise.
> <snip>
>
>

PA Bear
07-09-2005, 11:21 PM
> Also, she plays on iWon.com

Aha! Tell her that's where her problems started. iWon toolbar and Prize
Machine is major hijackware:

http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453079969
http://www.doxdesk.com/parasite/Aornum.html

Going to and playing at iWon.com is *not* safe!

Otherwise, things sound good. I'd strongly urge you to review those two
Symantec links in advance, particularly the subpages entitled "Removing
Norton AntiVirus 2004 [or 2003] from Windows XP/2000 after Add/Remove
Programs does not work". You'll probably need to use one of them.
--
~PA Bear

Barbara Z wrote:
> PA Bear -
> Thanks for more info. I assume I can continue to access this thread even
> tho' it's archived(?).
> I plan on running the RAV scan today or tom'w; I had already run the
> Sysclean before you suggested it, but I reran it w/ latest patterns. It
> came back clean. As I posted yesterday, I was able to update all the
> programs after uninstalling the ZoneAlarm. It's funny 'cuz I already had
> disabled it at startup, but something must have been in it that kept
> updates from happening. I couldn't check it out, 'cuz it wouldn't even
> open. Everything looks good now, except for that error message in NSW.
> Maybe when I ran LiveUpdate, it might have had duplicate files or
> something (??)
> Also, she plays on iWon.com and after I ran AdAware (and deleted it), the
> page doesn't come back the same as she had it. I think she got hold of
> someone and they e-mailed her something about the cookies. I'll see what I
> can do.
> I'm planning on going there today and un-installing and re-installing the
> NSW following your reply of 5/16.
> I'll try to repost once everything's all set.
> Thanks again for all your help.
>
> > This thread archived:
> > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> > or http://snipurl.com/exmb
> >
> > 1. Barbara, see my reply on 1 May-05:
> > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
> >
> > Have you run these anti-virus scans yet?
> >
> > 2. IN RE the Symantec Integrator error message:
> >
> > Error: "Symantec Integrator could not initialize the current frame
> > class..." when starting Norton AntiVirus:
> > http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
> >
> > <QP>
> > This problem can also be caused by a corrupted installation of Norton
> > AntiVirus. To fix the problem, you must uninstall Norton AntiVirus,
> > clean boot the computer (start the computer in a special way), and then
> > reinstall the program. Read the page for your version of Norton
> > AntiVirus for detailed steps:
> >
> > Norton AntiVirus 2004: Uninstalling and reinstalling Norton AntiVirus
> > 2004 http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
> >
> > Norton AntiVirus 2003: Uninstalling and reinstalling Norton AntiVirus
> > 2003 http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> > </QP>
> >
> > Symantec Support
> > http://www.symantec.com/techsupp/index.html
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> > Barbara Z wrote:
> > > Did try renaming the hosts files (checked them in notepad, but they
> > > looked fine - no security websites listed there.) I also referred to
> > > the security response that Pa Bear had mentioned, so I had all that
> > > info.
> > >
> > > Decided to uninstall the Zonealarm (had talked to Adelphia this AM
> > > also) and BINGO! We now can do all the updates (Live Update, AdAware,
> > > SpyBot, etc.) and the computer shuts down.
> > >
> > > One problem - SpyBot popped up some screens for Symantec. I allowed
> > > the changes 'cuz we had done the Live Updating, But I'm wondering if I
> > > erroneously allowed a deletion I shouldn't have.
> > > The message when I clicked on NSW was -
> > > "Symantec Integrator
> > > Symantec Integrator could not initialize the current frame class.
> > > Please make sure that you did not directly run the integrator."
> > >
> > > I had just done all the updates and enabled the MS Firewall; I had
> > > restarted and figured I'd get these scans started so I could leave,
> > > and trouble starts! Please advise.
> > <snip>

Barbara Z
07-09-2005, 11:21 PM
PA Bear:
I tried to run RAV Online scan, but had problem w/ admin stuff. So I ran
Trendmicro's housecall and it came back clean.
I did the uninstall of NSW2003 thru Add/Rem Progs - seemed to be going good
- there was one screen that seemed to hang. I think it was with NAV, maybe
navapw32 (don't have my notes with me), so I think I hit Retry in the message
box, then I'm pretty sure I hit cancel the next time. Instead of the whole
uninstall stopping (as I expected), the uninstall cont'd. It did say the
uninstall was successful. Then I went to Search for "Symantec" and I del'd
all but one (ccEvtMgr). Message said that might be running, so I used your
info and went to stop NSW services. The Event Manager was running so I
stopped it, then deleted it from Search. I did not touch 2 other Sym
services 'cuz they were on manual and not actually running. After the fact,
I think that hung 'cuz she had NAV as an install from Dell and the NSW was a
separate purchase. I figured this 'cuz I had to reinstall the NAV from the
Dell CD (It was asking for the NAV CD - that's all we had was the Dell CD w/
NAV on it.) and then exclude it when I installed the NSW (the second time).
Install was successful, but I did notice that after restart, it popped a
message re: hacker or hijacker trying to get in and change symantec settings.
Symantec will reconfigure ?? not exact words... Hit OK here. I'm wondering
if that gor triggered 'cuz NAV was disabled while I ran online scan, and I
don't think I re-enabled it. I'll have to talk to her to see if it's
behaving.

Sorry - a bit confusing; I'm in a rush.
--
Barb Zakrzewski


"PA Bear" wrote:

> > Also, she plays on iWon.com
>
> Aha! Tell her that's where her problems started. iWon toolbar and Prize
> Machine is major hijackware:
>
> http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453079969
> http://www.doxdesk.com/parasite/Aornum.html
>
> Going to and playing at iWon.com is *not* safe!
>
> Otherwise, things sound good. I'd strongly urge you to review those two
> Symantec links in advance, particularly the subpages entitled "Removing
> Norton AntiVirus 2004 [or 2003] from Windows XP/2000 after Add/Remove
> Programs does not work". You'll probably need to use one of them.
> --
> ~PA Bear
>
> Barbara Z wrote:
> > PA Bear -
> > Thanks for more info. I assume I can continue to access this thread even
> > tho' it's archived(?).
> > I plan on running the RAV scan today or tom'w; I had already run the
> > Sysclean before you suggested it, but I reran it w/ latest patterns. It
> > came back clean. As I posted yesterday, I was able to update all the
> > programs after uninstalling the ZoneAlarm. It's funny 'cuz I already had
> > disabled it at startup, but something must have been in it that kept
> > updates from happening. I couldn't check it out, 'cuz it wouldn't even
> > open. Everything looks good now, except for that error message in NSW.
> > Maybe when I ran LiveUpdate, it might have had duplicate files or
> > something (??)
> > Also, she plays on iWon.com and after I ran AdAware (and deleted it), the
> > page doesn't come back the same as she had it. I think she got hold of
> > someone and they e-mailed her something about the cookies. I'll see what I
> > can do.
> > I'm planning on going there today and un-installing and re-installing the
> > NSW following your reply of 5/16.
> > I'll try to repost once everything's all set.
> > Thanks again for all your help.
> >
> > > This thread archived:
> > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> > > or http://snipurl.com/exmb
> > >
> > > 1. Barbara, see my reply on 1 May-05:
> > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
> > >
> > > Have you run these anti-virus scans yet?
> > >
> > > 2. IN RE the Symantec Integrator error message:
> > >
> > > Error: "Symantec Integrator could not initialize the current frame
> > > class..." when starting Norton AntiVirus:
> > > http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
> > >
> > > <QP>
> > > This problem can also be caused by a corrupted installation of Norton
> > > AntiVirus. To fix the problem, you must uninstall Norton AntiVirus,
> > > clean boot the computer (start the computer in a special way), and then
> > > reinstall the program. Read the page for your version of Norton
> > > AntiVirus for detailed steps:
> > >
> > > Norton AntiVirus 2004: Uninstalling and reinstalling Norton AntiVirus
> > > 2004 http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
> > >
> > > Norton AntiVirus 2003: Uninstalling and reinstalling Norton AntiVirus
> > > 2003 http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> > > </QP>
> > >
> > > Symantec Support
> > > http://www.symantec.com/techsupp/index.html
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > > Barbara Z wrote:
> > > > Did try renaming the hosts files (checked them in notepad, but they
> > > > looked fine - no security websites listed there.) I also referred to
> > > > the security response that Pa Bear had mentioned, so I had all that
> > > > info.
> > > >
> > > > Decided to uninstall the Zonealarm (had talked to Adelphia this AM
> > > > also) and BINGO! We now can do all the updates (Live Update, AdAware,
> > > > SpyBot, etc.) and the computer shuts down.
> > > >
> > > > One problem - SpyBot popped up some screens for Symantec. I allowed
> > > > the changes 'cuz we had done the Live Updating, But I'm wondering if I
> > > > erroneously allowed a deletion I shouldn't have.
> > > > The message when I clicked on NSW was -
> > > > "Symantec Integrator
> > > > Symantec Integrator could not initialize the current frame class.
> > > > Please make sure that you did not directly run the integrator."
> > > >
> > > > I had just done all the updates and enabled the MS Firewall; I had
> > > > restarted and figured I'd get these scans started so I could leave,
> > > > and trouble starts! Please advise.
> > > <snip>
>
>

PA Bear
07-09-2005, 11:21 PM
NAV (version?) was preinstalled on the machine when she bought it then she
installed NSW (version?) without first uninstalling NAV? The mind
absolutely reels at the problems that might have created, Barbara.

Take a deep breath.

You'll have to find/figure out what the versions of NAV and NSW were/are (we
could guesstimate based on when she bought the machine), then pick the
appropriate Symantec page...

1. NAV 2004: Uninstalling and reinstalling Norton AntiVirus 2004
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206

2. NAV 2003: Uninstalling and reinstalling Norton AntiVirus 2003
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906

....as follows.

If NSW 2004, go to #1 above > expand section 'Norton AntiVirus installed as
part of Norton SystemWorks' > expand and follow the WinXP instructions under
'To uninstall Norton SystemWorks if Add/Remove Programs does not work' >
then proceed to 'To run the Rnav2003.exe removal utility to remove previous
versions of Norton AntiVirus'.

If NSW 2003, go to #2 above > expand section 'Norton AntiVirus installed as
part of Norton SystemWorks' > expand and follow the WinXP instructions under
'To uninstall Norton SystemWorks if Add/Remove Programs does not work'
(Parts 1-5 of
http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2001091013435207) > then
go back to #2 page above and follow instructions to reinstall Windows 5.6
Scripting Engine.

Then and only then should you be able to reinstall NSW successfully.

Confused? Feeling overwhelmed? I would be, too. Good luck.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Barbara Z wrote:
> PA Bear:
> I tried to run RAV Online scan, but had problem w/ admin stuff. So I ran
> Trendmicro's housecall and it came back clean.
> I did the uninstall of NSW2003 thru Add/Rem Progs - seemed to be going
> good - there was one screen that seemed to hang. I think it was with NAV,
> maybe navapw32 (don't have my notes with me), so I think I hit Retry in
> the message box, then I'm pretty sure I hit cancel the next time.
> Instead of the whole uninstall stopping (as I expected), the uninstall
> cont'd. It did say the uninstall was successful. Then I went to Search
> for "Symantec" and I del'd all but one (ccEvtMgr). Message said that
> might be running, so I used your info and went to stop NSW services. The
> Event Manager was running so I stopped it, then deleted it from Search.
> I did not touch 2 other Sym services 'cuz they were on manual and not
> actually running. After the fact, I think that hung 'cuz she had NAV as
> an install from Dell and the NSW was a separate purchase. I figured this
> 'cuz I had to reinstall the NAV from the Dell CD (It was asking for the
> NAV CD - that's all we had was the Dell CD w/ NAV on it.) and then
> exclude it when I installed the NSW (the second time). Install was
> successful, but I did notice that after restart, it popped a message re:
> hacker or hijacker trying to get in and change symantec settings.
> Symantec will reconfigure ?? not exact words... Hit OK here. I'm
> wondering if that gor triggered 'cuz NAV was disabled while I ran online
> scan, and I don't think I re-enabled it. I'll have to talk to her to see
> if it's behaving.
>
> Sorry - a bit confusing; I'm in a rush.
>
> > > Also, she plays on iWon.com
> >
> > Aha! Tell her that's where her problems started. iWon toolbar and
> > Prize Machine is major hijackware:
> >
> > http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453079969
> > http://www.doxdesk.com/parasite/Aornum.html
> >
> > Going to and playing at iWon.com is *not* safe!
> >
> > Otherwise, things sound good. I'd strongly urge you to review those two
> > Symantec links in advance, particularly the subpages entitled "Removing
> > Norton AntiVirus 2004 [or 2003] from Windows XP/2000 after Add/Remove
> > Programs does not work". You'll probably need to use one of them.
> > --
> > ~PA Bear
> >
> > Barbara Z wrote:
> > > PA Bear -
> > > Thanks for more info. I assume I can continue to access this thread
> > > even tho' it's archived(?).
> > > I plan on running the RAV scan today or tom'w; I had already run the
> > > Sysclean before you suggested it, but I reran it w/ latest patterns.
> > > It came back clean. As I posted yesterday, I was able to update all
> > > the programs after uninstalling the ZoneAlarm. It's funny 'cuz I
> > > already had disabled it at startup, but something must have been in
> > > it that kept updates from happening. I couldn't check it out, 'cuz it
> > > wouldn't even open. Everything looks good now, except for that error
> > > message in NSW. Maybe when I ran LiveUpdate, it might have had
> > > duplicate files or something (??)
> > > Also, she plays on iWon.com and after I ran AdAware (and deleted it),
> > > the page doesn't come back the same as she had it. I think she got
> > > hold of someone and they e-mailed her something about the cookies.
> > > I'll see what I can do.
> > > I'm planning on going there today and un-installing and re-installing
> > > the NSW following your reply of 5/16.
> > > I'll try to repost once everything's all set.
> > > Thanks again for all your help.
> > >
> > > > This thread archived:
> > > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> > > > or http://snipurl.com/exmb
> > > >
> > > > 1. Barbara, see my reply on 1 May-05:
> > > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
> > > >
> > > > Have you run these anti-virus scans yet?
> > > >
> > > > 2. IN RE the Symantec Integrator error message:
> > > >
> > > > Error: "Symantec Integrator could not initialize the current frame
> > > > class..." when starting Norton AntiVirus:
> > > > http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
> > > >
> > > > <QP>
> > > > This problem can also be caused by a corrupted installation of
> > > > Norton AntiVirus. To fix the problem, you must uninstall Norton
> > > > AntiVirus, clean boot the computer (start the computer in a special
> > > > way), and then reinstall the program. Read the page for your
> > > > version of Norton AntiVirus for detailed steps:
> > > >
> > > > Norton AntiVirus 2004: Uninstalling and reinstalling Norton
> > > > AntiVirus 2004
> > > > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
> > > >
> > > > Norton AntiVirus 2003: Uninstalling and reinstalling Norton
> > > > AntiVirus 2003
> > > > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> > > > </QP>
> > > >
> > > > Symantec Support
> > > > http://www.symantec.com/techsupp/index.html
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE) & Security
> > > >
> > > > Barbara Z wrote:
> > > > > Did try renaming the hosts files (checked them in notepad, but
> > > > > they looked fine - no security websites listed there.) I also
> > > > > referred to the security response that Pa Bear had mentioned, so
> > > > > I had all that info.
> > > > >
> > > > > Decided to uninstall the Zonealarm (had talked to Adelphia this AM
> > > > > also) and BINGO! We now can do all the updates (Live Update,
> > > > > AdAware, SpyBot, etc.) and the computer shuts down.
> > > > >
> > > > > One problem - SpyBot popped up some screens for Symantec. I
> > > > > allowed the changes 'cuz we had done the Live Updating, But I'm
> > > > > wondering if I erroneously allowed a deletion I shouldn't have.
> > > > > The message when I clicked on NSW was -
> > > > > "Symantec Integrator
> > > > > Symantec Integrator could not initialize the current frame class.
> > > > > Please make sure that you did not directly run the integrator."
> > > > >
> > > > > I had just done all the updates and enabled the MS Firewall; I had
> > > > > restarted and figured I'd get these scans started so I could
> > > > > leave, and trouble starts! Please advise.
> > > > <snip>

Barbara Z
07-09-2005, 11:21 PM
PA - It did say the install was successful for NAV (03) and NSW (03) even
after the little glitch, so for now I'll let it ride. I'm gonna check in with
her in a day or two - see if any error messages are coming from Symantec. I
just wasn't sure about that hijacker msg after the restart. I'll get back to
you. I also have to convince her that iWon is no good - she really seems to
like it, even used it as her home page for awhile. Maybe she can buy a CD of
puzzles, word games etc. I don't know exactly what things are on iWon. I'll
keep in touch, but prob. not 'til beg. of next wk. Barb
--
Barb Zakrzewski


"PA Bear" wrote:

> NAV (version?) was preinstalled on the machine when she bought it then she
> installed NSW (version?) without first uninstalling NAV? The mind
> absolutely reels at the problems that might have created, Barbara.
>
> Take a deep breath.
>
> You'll have to find/figure out what the versions of NAV and NSW were/are (we
> could guesstimate based on when she bought the machine), then pick the
> appropriate Symantec page...
>
> 1. NAV 2004: Uninstalling and reinstalling Norton AntiVirus 2004
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
>
> 2. NAV 2003: Uninstalling and reinstalling Norton AntiVirus 2003
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
>
> ....as follows.
>
> If NSW 2004, go to #1 above > expand section 'Norton AntiVirus installed as
> part of Norton SystemWorks' > expand and follow the WinXP instructions under
> 'To uninstall Norton SystemWorks if Add/Remove Programs does not work' >
> then proceed to 'To run the Rnav2003.exe removal utility to remove previous
> versions of Norton AntiVirus'.
>
> If NSW 2003, go to #2 above > expand section 'Norton AntiVirus installed as
> part of Norton SystemWorks' > expand and follow the WinXP instructions under
> 'To uninstall Norton SystemWorks if Add/Remove Programs does not work'
> (Parts 1-5 of
> http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2001091013435207) > then
> go back to #2 page above and follow instructions to reinstall Windows 5.6
> Scripting Engine.
>
> Then and only then should you be able to reinstall NSW successfully.
>
> Confused? Feeling overwhelmed? I would be, too. Good luck.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Barbara Z wrote:
> > PA Bear:
> > I tried to run RAV Online scan, but had problem w/ admin stuff. So I ran
> > Trendmicro's housecall and it came back clean.
> > I did the uninstall of NSW2003 thru Add/Rem Progs - seemed to be going
> > good - there was one screen that seemed to hang. I think it was with NAV,
> > maybe navapw32 (don't have my notes with me), so I think I hit Retry in
> > the message box, then I'm pretty sure I hit cancel the next time.
> > Instead of the whole uninstall stopping (as I expected), the uninstall
> > cont'd. It did say the uninstall was successful. Then I went to Search
> > for "Symantec" and I del'd all but one (ccEvtMgr). Message said that
> > might be running, so I used your info and went to stop NSW services. The
> > Event Manager was running so I stopped it, then deleted it from Search.
> > I did not touch 2 other Sym services 'cuz they were on manual and not
> > actually running. After the fact, I think that hung 'cuz she had NAV as
> > an install from Dell and the NSW was a separate purchase. I figured this
> > 'cuz I had to reinstall the NAV from the Dell CD (It was asking for the
> > NAV CD - that's all we had was the Dell CD w/ NAV on it.) and then
> > exclude it when I installed the NSW (the second time). Install was
> > successful, but I did notice that after restart, it popped a message re:
> > hacker or hijacker trying to get in and change symantec settings.
> > Symantec will reconfigure ?? not exact words... Hit OK here. I'm
> > wondering if that gor triggered 'cuz NAV was disabled while I ran online
> > scan, and I don't think I re-enabled it. I'll have to talk to her to see
> > if it's behaving.
> >
> > Sorry - a bit confusing; I'm in a rush.
> >
> > > > Also, she plays on iWon.com
> > >
> > > Aha! Tell her that's where her problems started. iWon toolbar and
> > > Prize Machine is major hijackware:
> > >
> > > http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453079969
> > > http://www.doxdesk.com/parasite/Aornum.html
> > >
> > > Going to and playing at iWon.com is *not* safe!
> > >
> > > Otherwise, things sound good. I'd strongly urge you to review those two
> > > Symantec links in advance, particularly the subpages entitled "Removing
> > > Norton AntiVirus 2004 [or 2003] from Windows XP/2000 after Add/Remove
> > > Programs does not work". You'll probably need to use one of them.
> > > --
> > > ~PA Bear
> > >
> > > Barbara Z wrote:
> > > > PA Bear -
> > > > Thanks for more info. I assume I can continue to access this thread
> > > > even tho' it's archived(?).
> > > > I plan on running the RAV scan today or tom'w; I had already run the
> > > > Sysclean before you suggested it, but I reran it w/ latest patterns.
> > > > It came back clean. As I posted yesterday, I was able to update all
> > > > the programs after uninstalling the ZoneAlarm. It's funny 'cuz I
> > > > already had disabled it at startup, but something must have been in
> > > > it that kept updates from happening. I couldn't check it out, 'cuz it
> > > > wouldn't even open. Everything looks good now, except for that error
> > > > message in NSW. Maybe when I ran LiveUpdate, it might have had
> > > > duplicate files or something (??)
> > > > Also, she plays on iWon.com and after I ran AdAware (and deleted it),
> > > > the page doesn't come back the same as she had it. I think she got
> > > > hold of someone and they e-mailed her something about the cookies.
> > > > I'll see what I can do.
> > > > I'm planning on going there today and un-installing and re-installing
> > > > the NSW following your reply of 5/16.
> > > > I'll try to repost once everything's all set.
> > > > Thanks again for all your help.
> > > >
> > > > > This thread archived:
> > > > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> > > > > or http://snipurl.com/exmb
> > > > >
> > > > > 1. Barbara, see my reply on 1 May-05:
> > > > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
> > > > >
> > > > > Have you run these anti-virus scans yet?
> > > > >
> > > > > 2. IN RE the Symantec Integrator error message:
> > > > >
> > > > > Error: "Symantec Integrator could not initialize the current frame
> > > > > class..." when starting Norton AntiVirus:
> > > > > http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
> > > > >
> > > > > <QP>
> > > > > This problem can also be caused by a corrupted installation of
> > > > > Norton AntiVirus. To fix the problem, you must uninstall Norton
> > > > > AntiVirus, clean boot the computer (start the computer in a special
> > > > > way), and then reinstall the program. Read the page for your
> > > > > version of Norton AntiVirus for detailed steps:
> > > > >
> > > > > Norton AntiVirus 2004: Uninstalling and reinstalling Norton
> > > > > AntiVirus 2004
> > > > > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
> > > > >
> > > > > Norton AntiVirus 2003: Uninstalling and reinstalling Norton
> > > > > AntiVirus 2003
> > > > > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> > > > > </QP>
> > > > >
> > > > > Symantec Support
> > > > > http://www.symantec.com/techsupp/index.html
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE) & Security
> > > > >
> > > > > Barbara Z wrote:
> > > > > > Did try renaming the hosts files (checked them in notepad, but
> > > > > > they looked fine - no security websites listed there.) I also
> > > > > > referred to the security response that Pa Bear had mentioned, so
> > > > > > I had all that info.
> > > > > >
> > > > > > Decided to uninstall the Zonealarm (had talked to Adelphia this AM
> > > > > > also) and BINGO! We now can do all the updates (Live Update,
> > > > > > AdAware, SpyBot, etc.) and the computer shuts down.
> > > > > >
> > > > > > One problem - SpyBot popped up some screens for Symantec. I
> > > > > > allowed the changes 'cuz we had done the Live Updating, But I'm
> > > > > > wondering if I erroneously allowed a deletion I shouldn't have.
> > > > > > The message when I clicked on NSW was -
> > > > > > "Symantec Integrator
> > > > > > Symantec Integrator could not initialize the current frame class.
> > > > > > Please make sure that you did not directly run the integrator."
> > > > > >
> > > > > > I had just done all the updates and enabled the MS Firewall; I had
> > > > > > restarted and figured I'd get these scans started so I could
> > > > > > leave, and trouble starts! Please advise.
> > > > > <snip>
>
>


Re: Can't send/rec e-mail - ?reinstall?