error when starting



Shane Oswald
07-09-2005, 11:19 PM
I have XP Pro with SP2 and have had no problems till recently. one day i
tried to start Outlook Express and received the following error.

: (Error Title - Identity Switch Canceled)

Error Msg - " The current Identity could not be changed because one of the
applications was unable to switch. Close any open dialog boxes in other
applications before trying again"

Im not trying to switch as I only have one identity, and there are no other
dialog boxes anywhere. lol

Please Help.

Regards.

Jim Pickering
07-09-2005, 11:19 PM
Your current identity may be damaged. Try creating a new one, then switch
to it and create your email accounts in it and test it. If all works, just
use OEs menu, File/Import/Messages selecting From an Identity and import
your messages into the new identity. Then use File/Identities/Manage
Identity to delete the old, problem identity. Also make sure you compact
your message store folder once a week, (at least) while working offline.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6

Please deliver feedback to the newsgroup, so that others can be helped. No
one gets paid to help here, and the response rate from those that are helped
is less than 4-5%. If that were how medical advancements were made we would
all have died years ago. Thanks.


"Shane Oswald" <Shane Oswald@discussions.microsoft.com> wrote in message
news:E1B7F3E7-5261-45C3-9596-935AB60D6BF7@microsoft.com...
>I have XP Pro with SP2 and have had no problems till recently. one day i
> tried to start Outlook Express and received the following error.
>
> : (Error Title - Identity Switch Canceled)
>
> Error Msg - " The current Identity could not be changed because one of the
> applications was unable to switch. Close any open dialog boxes in other
> applications before trying again"
>
> Im not trying to switch as I only have one identity, and there are no
> other
> dialog boxes anywhere. lol
>
> Please Help.
>
> Regards.

Shane Oswald
07-09-2005, 11:19 PM
problem is Outlook Express wont open at all, how can i create an identity
when it wont open?

"Jim Pickering" wrote:

> Your current identity may be damaged. Try creating a new one, then switch
> to it and create your email accounts in it and test it. If all works, just
> use OEs menu, File/Import/Messages selecting From an Identity and import
> your messages into the new identity. Then use File/Identities/Manage
> Identity to delete the old, problem identity. Also make sure you compact
> your message store folder once a week, (at least) while working offline.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>
> Please deliver feedback to the newsgroup, so that others can be helped. No
> one gets paid to help here, and the response rate from those that are helped
> is less than 4-5%. If that were how medical advancements were made we would
> all have died years ago. Thanks.
>
>
> "Shane Oswald" <Shane Oswald@discussions.microsoft.com> wrote in message
> news:E1B7F3E7-5261-45C3-9596-935AB60D6BF7@microsoft.com...
> >I have XP Pro with SP2 and have had no problems till recently. one day i
> > tried to start Outlook Express and received the following error.
> >
> > : (Error Title - Identity Switch Canceled)
> >
> > Error Msg - " The current Identity could not be changed because one of the
> > applications was unable to switch. Close any open dialog boxes in other
> > applications before trying again"
> >
> > Im not trying to switch as I only have one identity, and there are no
> > other
> > dialog boxes anywhere. lol
> >
> > Please Help.
> >
> > Regards.
>
>

Jim Pickering
07-09-2005, 11:19 PM
OK, let's try something simpler. Do a file search for all files ending with
the extension of DBX. When you find the folder containing them, right click
on the folder and rename it Mail1 or something similar that is easy to
remember. If you find multiple folders with DBX files in them, then someone
has created other identities and the added folders should also be renamed
(Mail2, Mail3, etc.). Then see if Outlook Express will open. If it does
(and it should), then use Outlook Express' file menu to create the new
identity and import your messages from the Mail1, Mail2, etc., folders. If
all that fails, then you've got some bigger problems so post back with your
success or lack thereof. Good luck.

PS: Do not rename any individual DBX files, only the folders containing the
DBX files.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6


"Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
news:144D0D39-BE49-481F-9F78-69F660FA37E4@microsoft.com...
> problem is Outlook Express wont open at all, how can i create an identity
> when it wont open?
>
> "Jim Pickering" wrote:

Shane Oswald
07-09-2005, 11:19 PM
ok, Ive done it and the only folder I found that DBX extentions in was (
C:\Documents and Settings\BigDaddy\Local Settings\Application
Data\Identities\{4AA8EEEA-BB9A-4284-B19F-063F4823C578}\Microsoft\Outlook
Express )

but I renamed it anyways and tried to start outlook express and still get
the same error.

"Jim Pickering" wrote:

> OK, let's try something simpler. Do a file search for all files ending with
> the extension of DBX. When you find the folder containing them, right click
> on the folder and rename it Mail1 or something similar that is easy to
> remember. If you find multiple folders with DBX files in them, then someone
> has created other identities and the added folders should also be renamed
> (Mail2, Mail3, etc.). Then see if Outlook Express will open. If it does
> (and it should), then use Outlook Express' file menu to create the new
> identity and import your messages from the Mail1, Mail2, etc., folders. If
> all that fails, then you've got some bigger problems so post back with your
> success or lack thereof. Good luck.
>
> PS: Do not rename any individual DBX files, only the folders containing the
> DBX files.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>
>
> "Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
> news:144D0D39-BE49-481F-9F78-69F660FA37E4@microsoft.com...
> > problem is Outlook Express wont open at all, how can i create an identity
> > when it wont open?
> >
> > "Jim Pickering" wrote:
>
>

Kuay Tim
07-09-2005, 11:19 PM
Hi Shane,

You could try removing the OE identities registry key. This Microsoft KB
article tells how.

OLEXP: Error Message: Msimn.exe Has Generated Errors and Will Be Closed by
Windows

http://support.microsoft.com/default.aspx?scid=kb;en-us;258034



It is possible to reinstall OE files, but save that as a last resort.



How to reinstall or repair Internet Explorer and Outlook Express in Windows
XP

For non-XP Windows versions later than Win 95 see in article:

Windows XP and Windows XP SP1: Edit the registry and install Internet
Explorer 6

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378&Product=winxp




--
Tim K.
aka Kuay Tim
MS-MVP - (IE/OE)
Lynnwood, WA
*
"Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
news:AF64B86B-1935-46F0-B999-4DE52C669356@microsoft.com...
ok, Ive done it and the only folder I found that DBX extentions in was (
C:\Documents and Settings\BigDaddy\Local Settings\Application
Data\Identities\{4AA8EEEA-BB9A-4284-B19F-063F4823C578}\Microsoft\Outlook
Express )

but I renamed it anyways and tried to start outlook express and still get
the same error.

"Jim Pickering" wrote:

> OK, let's try something simpler. Do a file search for all files ending
> with
> the extension of DBX. When you find the folder containing them, right
> click
> on the folder and rename it Mail1 or something similar that is easy to
> remember. If you find multiple folders with DBX files in them, then
> someone
> has created other identities and the added folders should also be renamed
> (Mail2, Mail3, etc.). Then see if Outlook Express will open. If it does
> (and it should), then use Outlook Express' file menu to create the new
> identity and import your messages from the Mail1, Mail2, etc., folders.
> If
> all that fails, then you've got some bigger problems so post back with
> your
> success or lack thereof. Good luck.
>
> PS: Do not rename any individual DBX files, only the folders containing
> the
> DBX files.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>
>
> "Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
> news:144D0D39-BE49-481F-9F78-69F660FA37E4@microsoft.com...
> > problem is Outlook Express wont open at all, how can i create an
> > identity
> > when it wont open?
> >
> > "Jim Pickering" wrote:
>
>

Jim Pickering
07-09-2005, 11:19 PM
Look in the registry (Start/Run and type: regedit) under this key:

HKEY_CURRENT_USER\Identities\{GUID}

Where GUID above is the key for each identity. If unsure, double click each
GUID to check the username involved, then expand the key further for that
particular user to \Software\Microsoft\Outlook Express\5.0 (clicking on the
5.0 to expand it) and look at the value in the "StoreRoot" key in the right
hand pane.

That will tell you the folder name with the DBX files which needs to be
renamed. Or just edit that key while in the registry to indicate some other
folder such as: "C:\Mail1" and then press the F5 key to refresh the
registry, exit the registry editor and again try to open Outlook Express.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6


"Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
news:AF64B86B-1935-46F0-B999-4DE52C669356@microsoft.com...
> ok, Ive done it and the only folder I found that DBX extentions in was (
> C:\Documents and Settings\BigDaddy\Local Settings\Application
> Data\Identities\{4AA8EEEA-BB9A-4284-B19F-063F4823C578}\Microsoft\Outlook
> Express )
>
> but I renamed it anyways and tried to start outlook express and still get
> the same error.
>
> "Jim Pickering" wrote:
>
>> OK, let's try something simpler. Do a file search for all files ending
>> with
>> the extension of DBX. When you find the folder containing them, right
>> click
>> on the folder and rename it Mail1 or something similar that is easy to
>> remember. If you find multiple folders with DBX files in them, then
>> someone
>> has created other identities and the added folders should also be renamed
>> (Mail2, Mail3, etc.). Then see if Outlook Express will open. If it does
>> (and it should), then use Outlook Express' file menu to create the new
>> identity and import your messages from the Mail1, Mail2, etc., folders.
>> If
>> all that fails, then you've got some bigger problems so post back with
>> your
>> success or lack thereof. Good luck.
>>
>> PS: Do not rename any individual DBX files, only the folders containing
>> the
>> DBX files.
>> --
>> Jim Pickering, MVP, Outlook Express
>> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>>
>>
>> "Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
>> news:144D0D39-BE49-481F-9F78-69F660FA37E4@microsoft.com...
>> > problem is Outlook Express wont open at all, how can i create an
>> > identity
>> > when it wont open?
>> >
>> > "Jim Pickering" wrote:
>>
>>

Shane Oswald
07-09-2005, 11:20 PM
Alright

I have done the renaming of the reg file to mail1....and updated the registry.
Still same error.

Is there a way for me to re-install outlook express without messing with XP
and installing it...or maybe roll back an update and see if the new settings
help???

I dont know what else to do and feel this is a major problem that needs to
be fixed or repaired with a fresh install or roll back.



"Jim Pickering" wrote:

> Look in the registry (Start/Run and type: regedit) under this key:
>
> HKEY_CURRENT_USER\Identities\{GUID}
>
> Where GUID above is the key for each identity. If unsure, double click each
> GUID to check the username involved, then expand the key further for that
> particular user to \Software\Microsoft\Outlook Express\5.0 (clicking on the
> 5.0 to expand it) and look at the value in the "StoreRoot" key in the right
> hand pane.
>
> That will tell you the folder name with the DBX files which needs to be
> renamed. Or just edit that key while in the registry to indicate some other
> folder such as: "C:\Mail1" and then press the F5 key to refresh the
> registry, exit the registry editor and again try to open Outlook Express.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>
>
> "Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
> news:AF64B86B-1935-46F0-B999-4DE52C669356@microsoft.com...
> > ok, Ive done it and the only folder I found that DBX extentions in was (
> > C:\Documents and Settings\BigDaddy\Local Settings\Application
> > Data\Identities\{4AA8EEEA-BB9A-4284-B19F-063F4823C578}\Microsoft\Outlook
> > Express )
> >
> > but I renamed it anyways and tried to start outlook express and still get
> > the same error.
> >
> > "Jim Pickering" wrote:
> >
> >> OK, let's try something simpler. Do a file search for all files ending
> >> with
> >> the extension of DBX. When you find the folder containing them, right
> >> click
> >> on the folder and rename it Mail1 or something similar that is easy to
> >> remember. If you find multiple folders with DBX files in them, then
> >> someone
> >> has created other identities and the added folders should also be renamed
> >> (Mail2, Mail3, etc.). Then see if Outlook Express will open. If it does
> >> (and it should), then use Outlook Express' file menu to create the new
> >> identity and import your messages from the Mail1, Mail2, etc., folders.
> >> If
> >> all that fails, then you've got some bigger problems so post back with
> >> your
> >> success or lack thereof. Good luck.
> >>
> >> PS: Do not rename any individual DBX files, only the folders containing
> >> the
> >> DBX files.
> >> --
> >> Jim Pickering, MVP, Outlook Express
> >> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
> >>
> >>
> >> "Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
> >> news:144D0D39-BE49-481F-9F78-69F660FA37E4@microsoft.com...
> >> > problem is Outlook Express wont open at all, how can i create an
> >> > identity
> >> > when it wont open?
> >> >
> >> > "Jim Pickering" wrote:
> >>
> >>
>
>

Jim Pickering
07-09-2005, 11:20 PM
You need to uninstall and reinstall BOTH Internet Explorer and Outlook
Express. If you had installed SP2 for XP, that must also be uninstalled
first. See the following for info on how to do it:

875350 - How to remove Windows XP Service Pack 2 from your computer:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350

Then to remove and reinstall Internet Explorer/Outlook Express, see this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

Be aware that any antivirus program must be completely disabled prior to
doing a reinstallation to prevent corrupting the installation. Following a
successful reinstall, you need to reinstall SP2. Good luck.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6


"Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
news:0B6B295B-B5E8-4994-844C-8069FC2A1170@microsoft.com...
> Alright
>
> I have done the renaming of the reg file to mail1....and updated the
> registry.
> Still same error.
>
> Is there a way for me to re-install outlook express without messing with
> XP
> and installing it...or maybe roll back an update and see if the new
> settings
> help???
>
> I dont know what else to do and feel this is a major problem that needs to
> be fixed or repaired with a fresh install or roll back.
>
>
>

Shane Oswald
07-09-2005, 11:20 PM
Thanks Jim, I have started the process. I will return here to let you know
how it turns out, as at this moment i am uninstalling SP2.

Thanks alot, I appreciate you helping me through this.

Shane

"Jim Pickering" wrote:

> You need to uninstall and reinstall BOTH Internet Explorer and Outlook
> Express. If you had installed SP2 for XP, that must also be uninstalled
> first. See the following for info on how to do it:
>
> 875350 - How to remove Windows XP Service Pack 2 from your computer:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350
>
> Then to remove and reinstall Internet Explorer/Outlook Express, see this:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378
>
> Be aware that any antivirus program must be completely disabled prior to
> doing a reinstallation to prevent corrupting the installation. Following a
> successful reinstall, you need to reinstall SP2. Good luck.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>
>
> "Shane Oswald" <ShaneOswald@discussions.microsoft.com> wrote in message
> news:0B6B295B-B5E8-4994-844C-8069FC2A1170@microsoft.com...
> > Alright
> >
> > I have done the renaming of the reg file to mail1....and updated the
> > registry.
> > Still same error.
> >
> > Is there a way for me to re-install outlook express without messing with
> > XP
> > and installing it...or maybe roll back an update and see if the new
> > settings
> > help???
> >
> > I dont know what else to do and feel this is a major problem that needs to
> > be fixed or repaired with a fresh install or roll back.
> >
> >
> >
>
>


error when starting