Re: Trouble with Outlook Express



DGuess
07-09-2005, 10:19 PM
"Raymond Campbell" <RaymondCampbell@discussions.microsoft.com> wrote in
message news:C6F8BB09-CC45-44C0-8E91-445B53A56666@microsoft.com...
>I am having a problem with Outlook Express 6. Here is the story from the
>top
>
> My client had a system that was stuck in a continual startup reboot cycle.
> It would make it to the first Windows XP screen then reboot. It did not
> matter what method I tried to use for startup, safe mode or anything. I
> set
> it to not automatically reboot on errors and get the code. That didn't
> help
> me get it back up, so I did a repair installation. Everything looked good
> to
> me. I ran a few of his programs and opened IE and Outlook Express.
> Everything
> seemed to be working fine. Well, now it is about a month later and my
> client
> called me up to tell me that he has not been able to send emails via
> Outlook
> Express. It turns out that he couldn't even create a new message. Also,
> the
> address book can not be opened. Here are the messages I get when trying
> each
> thing:
>
> When I try to create a new message:
> There was an error opening this message.
> An error has occurred.
>
> When I try to open the Address book:
> Unable to open the Address Book. The Address Book may not be installed
> properly.
>
> I also can not do any export to save the current messages and Address
> Book.
> I have gone into the directories and saved the actual files so I don't
> lose
> anything. Here is a list of what I have found and tried.all with no
> success :(
>
> 1) I found several articles suggesting to uninstall IE and Outlook
> Express:
> a. They (the articles) seemed to have the same error messages for the
> problems I am having, but they say they are only for IE 5 or for 98 or
> 2000
> and not XP. Oh yeah, the system is running XP Pro SP2 (SP2 was installed
> after the repair). Anyway, trying to uninstall IE (dumb) didn't do work. I
> tried to uninstall them both via the "Add/Remove Windows Components" tool.
> Then I "reinstalled" them and I still have the same problem. I even tried
> the
> Registry Edit suggested in one of the articles that did pertain to XP, and
> that didn't work right either.
>
> 2) I tried to just make a new Identity in Outlook Express. That Identity
> still had the same problem.
> 3) The WAB file for the original identity is in good shape. I am able to
> open that by itself.
>
> So, there it is. I'm stuck. Any help would be very greatly appreciated.
>
>
> --
> Ray Campbell
> Falcon Computers
> Sayre, PA



See the following for XP

http://support.microsoft.com/default.aspx?kbid=318378


Re: Trouble with Outlook Express