[Help Desk Gal]

Hi,

I support a government website and I've had reports from a couple of my
users that they cannot access the site using the regular http:// web address.
However, they CAN connect to the site by using https (which shouldn't be
necessary until they log in). Both users are using IE XP SP2 (detail of one
user: "6.0.2900.2180.xpsp_sp2". I'm unsure if this is related to the SSL
problem reported earlier; both users are up to date on patches and IE updates.

I have no way of knowing how many of my users this is actually affecting,
since user support is only offered via a form on the website. This problem
has only been noted with IE users, although that makes up more than 95% of my
user base.

Can anyone help me out?
Thanks in advance,
Jennifer

[PA Bear]

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Help Desk Gal wrote:
> Hi,
>
> I support a government website and I've had reports from a couple of my
> users that they cannot access the site using the regular http:// web
> address. However, they CAN connect to the site by using https (which
> shouldn't be necessary until they log in). Both users are using IE XP SP2
> (detail of one user: "6.0.2900.2180.xpsp_sp2". I'm unsure if this is
> related to the SSL problem reported earlier; both users are up to date on
> patches and IE updates.
>
> I have no way of knowing how many of my users this is actually affecting,
> since user support is only offered via a form on the website. This
> problem
> has only been noted with IE users, although that makes up more than 95% of
> my user base.
>
> Can anyone help me out?
> Thanks in advance,
> Jennifer

[Help Desk Gal]

This problem has been reported to me by numerous users, including fed. gov't
computer users (who are behind a pretty tight firewall) so I'm doubtful that
it's caused by malicious software. Does anyone else have any ideas?

"PA Bear" wrote:

> Check for Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/Darnit.htm
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Help Desk Gal wrote:
> > Hi,
> >
> > I support a government website and I've had reports from a couple of my
> > users that they cannot access the site using the regular http:// web
> > address. However, they CAN connect to the site by using https (which
> > shouldn't be necessary until they log in). Both users are using IE XP SP2
> > (detail of one user: "6.0.2900.2180.xpsp_sp2". I'm unsure if this is
> > related to the SSL problem reported earlier; both users are up to date on
> > patches and IE updates.
> >
> > I have no way of knowing how many of my users this is actually affecting,
> > since user support is only offered via a form on the website. This
> > problem
> > has only been noted with IE users, although that makes up more than 95% of
> > my user base.
> >
> > Can anyone help me out?
> > Thanks in advance,
> > Jennifer
>
>

[PA Bear]

> This problem has been reported to me by numerous users, including fed.
> gov't computer users (who are behind a pretty tight firewall) so I'm
> doubtful that it's caused by malicious software.

You might be surprised, HDG! A firewall doesn't stop users from downloading
hijackware, surfing to dangerous websites or installing hijackware.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


Help Desk Gal wrote:
> This problem has been reported to me by numerous users, including fed.
> gov't computer users (who are behind a pretty tight firewall) so I'm
> doubtful that it's caused by malicious software. Does anyone else have
> any ideas?
>
> "PA Bear" wrote:
>
> > Check for Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/Darnit.htm
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> > Help Desk Gal wrote:
> > > Hi,
> > >
> > > I support a government website and I've had reports from a couple of
> > > my users that they cannot access the site using the regular http://
> > > web address. However, they CAN connect to the site by using https
> > > (which shouldn't be necessary until they log in). Both users are
> > > using IE XP SP2 (detail of one user: "6.0.2900.2180.xpsp_sp2". I'm
> > > unsure if this is related to the SSL problem reported earlier; both
> > > users are up to date on patches and IE updates.
> > >
> > > I have no way of knowing how many of my users this is actually
> > > affecting, since user support is only offered via a form on the
> > > website. This problem
> > > has only been noted with IE users, although that makes up more than
> > > 95% of my user base.
> > >
> > > Can anyone help me out?
> > > Thanks in advance,
> > > Jennifer