DougMunday
07-09-2005, 11:11 PM
In the last 60 days we have seen a rise in duplicate orders. Finally traced
it down to this scenario. XP, SP2, IE 6 with Popup Blocker set to High.
When customer place order, we use a JS window.open function to display a
smaller window that tells the user that the order is processing. We then
display a confirmation page when the order is finalized, and close the
processing window. Well, this scheme has worked for several years with all
popular browsers, until SP2 hit the street. With Popup Blocker set to high,
instead of the Processing window being displayed, the user gets the message
at the top of the browser that a pop up was blocked. That would be ok -
because if the user does nothing, they will get the confirmation screen in a
few seconds. But it the user clicks on the Popup msg, and then clicks on
“allow this popup” - IE TAKES THE WHOLE FRIGGEN SCREEN AND DISPLAYS A "RETRY
OR CANCEL" MESSAGE - THUS BLOCKING OUR CONFIRMATION PAGE. If the user clicks
on "Retry" the previous page with ordering info is redisplayed and they never
see the confirmation page that was sent to the browser - and guess what, they
place another order. Our system will catch a true duplicate order, but
often, the customer changes just enough to get by our dup checking.
Microsoft - I ponder where your head is for the following reasons:
1. Why even allow a High setting for Popups that disallows new windows that
are associated with a mouse click. Every mainstream popup blocker software
vender has learned that lesson and now allows popups with an associated mouse
click.
2. Why do you find it necessary to paste your "Retry" or Cancel" dialog
across the whole page, thus blocking our next page?
3. Why in the world even offer a "Retry" option on a POST. Hello, the
lights are on but nobodies home?
We can't be the only ecommerce site that is suffering from SP2 due to
Microsoft’s arrogance and sloppy development.
So what are we doing about this? First step was to remove the "Works best
with MS IE" from our site, which we did today. I'll have to think of a more
permanent solution.
Doug M
it down to this scenario. XP, SP2, IE 6 with Popup Blocker set to High.
When customer place order, we use a JS window.open function to display a
smaller window that tells the user that the order is processing. We then
display a confirmation page when the order is finalized, and close the
processing window. Well, this scheme has worked for several years with all
popular browsers, until SP2 hit the street. With Popup Blocker set to high,
instead of the Processing window being displayed, the user gets the message
at the top of the browser that a pop up was blocked. That would be ok -
because if the user does nothing, they will get the confirmation screen in a
few seconds. But it the user clicks on the Popup msg, and then clicks on
“allow this popup” - IE TAKES THE WHOLE FRIGGEN SCREEN AND DISPLAYS A "RETRY
OR CANCEL" MESSAGE - THUS BLOCKING OUR CONFIRMATION PAGE. If the user clicks
on "Retry" the previous page with ordering info is redisplayed and they never
see the confirmation page that was sent to the browser - and guess what, they
place another order. Our system will catch a true duplicate order, but
often, the customer changes just enough to get by our dup checking.
Microsoft - I ponder where your head is for the following reasons:
1. Why even allow a High setting for Popups that disallows new windows that
are associated with a mouse click. Every mainstream popup blocker software
vender has learned that lesson and now allows popups with an associated mouse
click.
2. Why do you find it necessary to paste your "Retry" or Cancel" dialog
across the whole page, thus blocking our next page?
3. Why in the world even offer a "Retry" option on a POST. Hello, the
lights are on but nobodies home?
We can't be the only ecommerce site that is suffering from SP2 due to
Microsoft’s arrogance and sloppy development.
So what are we doing about this? First step was to remove the "Works best
with MS IE" from our site, which we did today. I'll have to think of a more
permanent solution.
Doug M