[giasal]

I just got this new PC 6 months ago and I've installed all the Windows
updates. I can't open hotmail with Internet Explorer. I get all the way to
the sign in page and i put my user name and password and click sign in and it
seems it's directing me but never gets to it. I can open my hotmail from AOL
or Firefox in the same computer without a problem. It's just with Explorer
that doesn't work.

Anybody knows why? I can't figure it out.
Thanks!

[Don Varnau]

Hi,
Try these steps:
1. Clear the IE cache. IE> Tools> Internet Options> General> Delete files
(and delete offline content when that dialog pops up) It's often recommended
that the TIF folder be kept at about 50 MB (Settings.)
2. Browse to your Cookies folder and delete any cookies from hotmail, msn or
passport. (Or delete all cookies.)
3. Cookie options are at Internet Options> Privacy. A setting of Low or
Medium should allow these cookies. If you select a Privacy setting other
than "accept all" or "block all" you can use the Edit button to accept or
block cookies from selected sites.
4. Check any third-party security programs to see if one of them is blocking
cookies.
5. Verify that the computer's clock is correct- including the Time Zone.

Additional cookies articles:
814141 - Error Message Your Web Browser Options Are Currently Set to Disable
Cookies...
http://support.microsoft.com/default.aspx?scid=kb;en-us;814141
Q175662 - Error Message Not Accepting Cookies:
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q175662
299331 - Web Site Reports That You Must Enable Cookies:
http://support.microsoft.com/?kbid=299331
Q315207 - Error Message Cannot Open Webpage Because Cookies Are Not Enabled:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315207
Q317689 - Error Message Your Browser Is Not Currently Set to Accept Cookies:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q317689
and
http://inetexplorer.mvps.org/answers.htm#cookies

Hope this helps,
Don
[MVP- IE/OE]


"giasal" wrote in message
news:5A23F6EE-20C8-47C6-B012-0E3D64078AE9@microsoft.com...
> I just got this new PC 6 months ago and I've installed all the Windows
> updates. I can't open hotmail with Internet Explorer. I get all the way to
> the sign in page and i put my user name and password and click sign in and
it
> seems it's directing me but never gets to it. I can open my hotmail from
AOL
> or Firefox in the same computer without a problem. It's just with Explorer
> that doesn't work.
>
> Anybody knows why? I can't figure it out.
> Thanks!

[giasal]

Thank you. I tried but still, doesn't work. It looks like it's going to open,
but it never does. It gets stuck and the URL that shows is:
http://by102fd.bay102.hotmail.msn.com/cgi-bin/hmhome?fti=yes&curmbox=00000000%2d0000%2d0000%2d0000%2d000000000001&a=072c7f3f9504f66aa29a0f658cf49eec&_lang=ES&country=US
But the page is blank and it gets stuck "thinking".
Any ideas?

Thanks.

"Don Varnau" wrote:

> Hi,
> Try these steps:
> 1. Clear the IE cache. IE> Tools> Internet Options> General> Delete files
> (and delete offline content when that dialog pops up) It's often recommended
> that the TIF folder be kept at about 50 MB (Settings.)
> 2. Browse to your Cookies folder and delete any cookies from hotmail, msn or
> passport. (Or delete all cookies.)
> 3. Cookie options are at Internet Options> Privacy. A setting of Low or
> Medium should allow these cookies. If you select a Privacy setting other
> than "accept all" or "block all" you can use the Edit button to accept or
> block cookies from selected sites.
> 4. Check any third-party security programs to see if one of them is blocking
> cookies.
> 5. Verify that the computer's clock is correct- including the Time Zone.
>
> Additional cookies articles:
> 814141 - Error Message Your Web Browser Options Are Currently Set to Disable
> Cookies...
> http://support.microsoft.com/default.aspx?scid=kb;en-us;814141
> Q175662 - Error Message Not Accepting Cookies:
> http://support.microsoft.com/default.aspx?scid=kb;[LN];Q175662
> 299331 - Web Site Reports That You Must Enable Cookies:
> http://support.microsoft.com/?kbid=299331
> Q315207 - Error Message Cannot Open Webpage Because Cookies Are Not Enabled:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315207
> Q317689 - Error Message Your Browser Is Not Currently Set to Accept Cookies:
> http://support.microsoft.com/default.aspx?scid=KB;EN-US;q317689
> and
> http://inetexplorer.mvps.org/answers.htm#cookies
>
> Hope this helps,
> Don
> [MVP- IE/OE]
>
>
> "giasal" wrote in message
> news:5A23F6EE-20C8-47C6-B012-0E3D64078AE9@microsoft.com...
> > I just got this new PC 6 months ago and I've installed all the Windows
> > updates. I can't open hotmail with Internet Explorer. I get all the way to
> > the sign in page and i put my user name and password and click sign in and
> it
> > seems it's directing me but never gets to it. I can open my hotmail from
> AOL
> > or Firefox in the same computer without a problem. It's just with Explorer
> > that doesn't work.
> >
> > Anybody knows why? I can't figure it out.
> > Thanks!
>
>

[PA Bear]

What anti-virus is installed? What firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

giasal wrote:
> Thank you. I tried but still, doesn't work. It looks like it's going to
> open, but it never does. It gets stuck and the URL that shows is:
> http://by102fd.bay102.hotmail.msn.com/cgi-bin/hmhome?fti=yes&curmbox=00000000%2d0000%2d0000%2d0000%2d000000000001&a=072c7f3f9504f66aa29a0f658cf49eec&_lang=ES&country=US
> But the page is blank and it gets stuck "thinking".
> Any ideas?
>
> Thanks.
>
> "Don Varnau" wrote:
>
> > Hi,
> > Try these steps:
> > 1. Clear the IE cache. IE> Tools> Internet Options> General> Delete
> > files (and delete offline content when that dialog pops up) It's often
> > recommended that the TIF folder be kept at about 50 MB (Settings.)
> > 2. Browse to your Cookies folder and delete any cookies from hotmail,
> > msn or passport. (Or delete all cookies.)
> > 3. Cookie options are at Internet Options> Privacy. A setting of Low or
> > Medium should allow these cookies. If you select a Privacy setting other
> > than "accept all" or "block all" you can use the Edit button to accept
> > or block cookies from selected sites.
> > 4. Check any third-party security programs to see if one of them is
> > blocking cookies.
> > 5. Verify that the computer's clock is correct- including the Time Zone.
> >
> > Additional cookies articles:
> > 814141 - Error Message Your Web Browser Options Are Currently Set to
> > Disable Cookies...
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;814141
> > Q175662 - Error Message Not Accepting Cookies:
> > http://support.microsoft.com/default.aspx?scid=kb;[LN];Q175662
> > 299331 - Web Site Reports That You Must Enable Cookies:
> > http://support.microsoft.com/?kbid=299331
> > Q315207 - Error Message Cannot Open Webpage Because Cookies Are Not
> > Enabled: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315207
> > Q317689 - Error Message Your Browser Is Not Currently Set to Accept
> > Cookies: http://support.microsoft.com/default.aspx?scid=KB;EN-US;q317689
> > and
> > http://inetexplorer.mvps.org/answers.htm#cookies
> >
> > Hope this helps,
> > Don
> > [MVP- IE/OE]
> >
> >
> > "giasal" wrote in message
> > news:5A23F6EE-20C8-47C6-B012-0E3D64078AE9@microsoft.com...
> > > I just got this new PC 6 months ago and I've installed all the Windows
> > > updates. I can't open hotmail with Internet Explorer. I get all the
> > > way to the sign in page and i put my user name and password and click
> > > sign in and it seems it's directing me but never gets to it. I can
> > > open my hotmail from AOL or Firefox in the same computer without a
> > > problem. It's just with Explorer that doesn't work.
> > >
> > > Anybody knows why? I can't figure it out.
> > > Thanks!