[Melvin Edward]

Hi support,
I have a client that is running 2000 Pro with sp4 installed with all
updates. Also we are using IE6 with all updates.
The problem is printing from a web page, now it will print using the icon on
the browser and print the whole page, but if you find an picture on the
page,
I shows the little icon with the (print – save – send email – my picture
folder) and you click on print picture it will close IE6 and back to the
desktop.

Melvin Edward

[PA Bear]

IE Tools > Internet Options > Advanced > Printing > Print background colors
and images (checked?)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Melvin Edward wrote:
> Hi support,
> I have a client that is running 2000 Pro with sp4 installed with all
> updates. Also we are using IE6 with all updates.
> The problem is printing from a web page, now it will print using the icon
> on the browser and print the whole page, but if you find an picture on the
> page,
> I shows the little icon with the (print - save - send email - my picture
> folder) and you click on print picture it will close IE6 and back to the
> desktop.
>
> Melvin Edward

[Amanda Wang [MSFT]]

Hello,

Thanks for your post.

I understand you cannot print a picture by using image toolbar. If I
misunderstood your concern, please feel free to let me know.

First, you can try our MVP's suggestion to enable the option of Print
background colors and images. It is helpful.

If the issue persists, please perform the following steps:

Step 1: Disabled 3rd party browser extensions (requires restart) option
from IE Tools > Internet Options > Advanced > Browsing

Step 2: Cleared history, temp internet files, cookies, objects and plug-ins
to see if it helps.

Deleting Cookies
============

1. Click Start, click Search and click For Files or Folders

2. Type "Cookies" (without the quotation marks) and click Search Now

3. Delete files in the cookie directory

Deleting Temporary Files
==================

1. Open Internet Explorer

2. Click Tools, click Internet Options and click Delete Files button in the
General tab

Deleting Downloaded Objects
=====================

1. Open Internet Explorer

2. Click Tools, click Internet Options and click settings button in the
General tab.

3. Press View Objects.

4. Remove all the Objects there.

Removing Plug-Ins in Internet Explorer
==============================

1. Close all Internet Explorer windows.

2. Open a Windows Explorer window by right Click My Computer and choose
Explore.

3. Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS

4. Remove all the files in this folder.

Step 3: Refer to the following article to perform a Clean Boot

310353 - How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310353

The main steps are as following:

Please follow this suggestion to narrow down this problem:

1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

2. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

3. Click to clear the check mark from the "Load startup items" below
Selective Startup.

4. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. *note that please make sure that you do not uncheck the Microsoft
services.

5. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

6. After restarting, please check whether this issue will reoccur.

If this issue does NOT reoccur following the Selective Startup, please
continue these steps to find the exact cause:

1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
quotation marks), and click OK.

2. In the System Configuration Utility (MSConfig) window, click the Startup
tab or the Services tab.

3. Add one check mark at a time to the entries under the Startup tab or the
Services tab, and then restart each time to see if the additional entry
reproduces the original problem.

For more reference about Image Toolbar, please refer to the following KB
article:

306917 How to Use the Image Toolbar and Automatic Image Resizing Feature in
http://support.microsoft.com/?id=306917

At last, if the issue still exists, please help me collect the following
information and send me at v-amanwa@microsoft.com so that I can perform
further research on this issue:

1. Is there any error information during the process? If so, please
collect the screen shot of the detailed error information.
2. Does the issue happen on every website which contains the picture? If
not, please send the specific problematic website address to me.

HTH! Anything unclear, please feel free to let me know. I'm very glad to
be of assistance.

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================================

--------------------
>From: "Melvin Edward" <MelvinEdward@news.postalias>
>Subject: Printing problems
>Date: Wed, 18 May 2005 19:12:27 -0400
>Lines: 13
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>X-RFC2646: Format=Flowed; Original
>Message-ID: <O3afQ8$WFHA.2664@TK2MSFTNGP15.phx.gbl>
>Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
>NNTP-Posting-Host: dhcp-65-17-184-66.woh.twc.wcoilexpress.com 65.17.184.66
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.inetexplorer.ie6.browser:90455
>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
>
>Hi support,
>I have a client that is running 2000 Pro with sp4 installed with all
>updates. Also we are using IE6 with all updates.
>The problem is printing from a web page, now it will print using the icon
on
>the browser and print the whole page, but if you find an picture on the
>page,
>I shows the little icon with the (print – save – send email – my picture
>folder) and you click on print picture it will close IE6 and back to the
>desktop.
>
>Melvin Edward
>
>
>

[Amanda Wang [MSFT]]

Hi ,

Just checking in to see if the suggestions were helpful. Please let us know
if you would like further assistance.

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================================

--------------------
>X-Tomcat-ID: 72013297
>References: <O3afQ8$WFHA.2664@TK2MSFTNGP15.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-amanwa@online.microsoft.com (Amanda Wang [MSFT])
>Organization: Microsoft
>Date: Thu, 19 May 2005 03:23:16 GMT
>Subject: RE: Printing problems
>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
>Message-ID: <vNXbZICXFHA.3336@TK2MSFTNGXA01.phx.gbl>
>Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
>Lines: 139
>Path: TK2MSFTNGXA01.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.inetexplorer.ie6.browser:90478
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hello,
>
>Thanks for your post.
>
>I understand you cannot print a picture by using image toolbar. If I
>misunderstood your concern, please feel free to let me know.
>
>First, you can try our MVP's suggestion to enable the option of Print
>background colors and images. It is helpful.
>
>If the issue persists, please perform the following steps:
>
>Step 1: Disabled 3rd party browser extensions (requires restart) option
>from IE Tools > Internet Options > Advanced > Browsing
>
>Step 2: Cleared history, temp internet files, cookies, objects and
plug-ins
>to see if it helps.
>
>Deleting Cookies
>============
>
>1. Click Start, click Search and click For Files or Folders
>
>2. Type "Cookies" (without the quotation marks) and click Search Now
>
>3. Delete files in the cookie directory
>
>Deleting Temporary Files
>==================
>
>1. Open Internet Explorer
>
>2. Click Tools, click Internet Options and click Delete Files button in
the
>General tab
>
>Deleting Downloaded Objects
>=====================
>
>1. Open Internet Explorer
>
>2. Click Tools, click Internet Options and click settings button in the
>General tab.
>
>3. Press View Objects.
>
>4. Remove all the Objects there.
>
>Removing Plug-Ins in Internet Explorer
>==============================
>
>1. Close all Internet Explorer windows.
>
>2. Open a Windows Explorer window by right Click My Computer and choose
>Explore.
>
>3. Locate the following folder:
>C:\Program Files\Internet Explorer\PLUGINS
>
>4. Remove all the files in this folder.
>
>Step 3: Refer to the following article to perform a Clean Boot
>
>310353 - How to Perform a Clean Boot in Windows XP
>http://support.microsoft.com/default.aspx?scid=kb;en-us;310353
>
>The main steps are as following:
>
>Please follow this suggestion to narrow down this problem:
>
>1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>(without the quotation marks). Click OK.
>
>2. In the System Configuration Utility (MSConfig) window, click to select
>the Selective Startup button.
>
>3. Click to clear the check mark from the "Load startup items" below
>Selective Startup.
>
>4. Click the Services tab, click to check the "Hide All Microsoft
Services"
>box, and remove all the check marks from the remained Non-Microsoft
>Services. *note that please make sure that you do not uncheck the
Microsoft
>services.
>
>5. Click OK to close the MSConfig window. Click Yes when you are asked to
>restart your computer in order to enable the changes.
>
>6. After restarting, please check whether this issue will reoccur.
>
>If this issue does NOT reoccur following the Selective Startup, please
>continue these steps to find the exact cause:
>
>1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
>quotation marks), and click OK.
>
>2. In the System Configuration Utility (MSConfig) window, click the
Startup
>tab or the Services tab.
>
>3. Add one check mark at a time to the entries under the Startup tab or
the
>Services tab, and then restart each time to see if the additional entry
>reproduces the original problem.
>
>For more reference about Image Toolbar, please refer to the following KB
>article:
>
>306917 How to Use the Image Toolbar and Automatic Image Resizing Feature in
>http://support.microsoft.com/?id=306917
>
>At last, if the issue still exists, please help me collect the following
>information and send me at v-amanwa@microsoft.com so that I can perform
>further research on this issue:
>
>1. Is there any error information during the process? If so, please
>collect the screen shot of the detailed error information.
>2. Does the issue happen on every website which contains the picture? If
>not, please send the specific problematic website address to me.
>
>HTH! Anything unclear, please feel free to let me know. I'm very glad to
>be of assistance.
>
>Thanks & Regards
>
>Amanda Wang [MSFT]
>
>Microsoft Online Partner Support
>
>Get Secure! - www.microsoft.com/security
>
>====================================================================
>
>When responding to posts, please "Reply to Group" via your newsreader so
>that others may learn and benefit from your issue.
>
>=====================================================================
>
>--------------------
>>From: "Melvin Edward" <MelvinEdward@news.postalias>
>>Subject: Printing problems
>>Date: Wed, 18 May 2005 19:12:27 -0400
>>Lines: 13
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>Message-ID: <O3afQ8$WFHA.2664@TK2MSFTNGP15.phx.gbl>
>>Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
>>NNTP-Posting-Host: dhcp-65-17-184-66.woh.twc.wcoilexpress.com 65.17.184.66
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl
>microsoft.public.windows.inetexplorer.ie6.browser:90455
>>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
>>
>>Hi support,
>>I have a client that is running 2000 Pro with sp4 installed with all
>>updates. Also we are using IE6 with all updates.
>>The problem is printing from a web page, now it will print using the icon
>on
>>the browser and print the whole page, but if you find an picture on the
>>page,
>>I shows the little icon with the (print – save – send email – my picture
>>folder) and you click on print picture it will close IE6 and back to the
>>desktop.
>>
>>Melvin Edward
>>
>>
>>
>
>

[Amanda Wang [MSFT]]

Hello Melvin,

How are things going?

First, sorry for my carelessness and I found that you have installed SP4 on
Windows 2000 Pro with all
updates. Also you are using IE6 with all updates. Based on this, I have
performed more research on this issue and found the following articles you
can refer to isolate the issue:

How to perform clean-boot troubleshooting for Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;281770

Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet
Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;276393

HTH and thanks for your understanding!

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================================

--------------------
>X-Tomcat-ID: 243062258
>References: <O3afQ8$WFHA.2664@TK2MSFTNGP15.phx.gbl>
<vNXbZICXFHA.3336@TK2MSFTNGXA01.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-amanwa@online.microsoft.com (Amanda Wang [MSFT])
>Organization: Microsoft
>Date: Fri, 20 May 2005 12:27:28 GMT
>Subject: RE: Printing problems
>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
>Message-ID: <UqU$OdTXFHA.2476@TK2MSFTNGXA01.phx.gbl>
>Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
>Lines: 174
>Path: TK2MSFTNGXA01.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.inetexplorer.ie6.browser:90643
>NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
>
>Hi ,
>
>Just checking in to see if the suggestions were helpful. Please let us
know
>if you would like further assistance.
>
>Thanks & Regards
>
>Amanda Wang [MSFT]
>
>Microsoft Online Partner Support
>
>Get Secure! - www.microsoft.com/security
>
>====================================================================
>
>When responding to posts, please "Reply to Group" via your newsreader so
>that others may learn and benefit from your issue.
>
>=====================================================================
>
>--------------------
>>X-Tomcat-ID: 72013297
>>References: <O3afQ8$WFHA.2664@TK2MSFTNGP15.phx.gbl>
>>MIME-Version: 1.0
>>Content-Type: text/plain
>>Content-Transfer-Encoding: 7bit
>>From: v-amanwa@online.microsoft.com (Amanda Wang [MSFT])
>>Organization: Microsoft
>>Date: Thu, 19 May 2005 03:23:16 GMT
>>Subject: RE: Printing problems
>>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
>>Message-ID: <vNXbZICXFHA.3336@TK2MSFTNGXA01.phx.gbl>
>>Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
>>Lines: 139
>>Path: TK2MSFTNGXA01.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl
>microsoft.public.windows.inetexplorer.ie6.browser:90478
>>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>>
>>Hello,
>>
>>Thanks for your post.
>>
>>I understand you cannot print a picture by using image toolbar. If I
>>misunderstood your concern, please feel free to let me know.
>>
>>First, you can try our MVP's suggestion to enable the option of Print
>>background colors and images. It is helpful.
>>
>>If the issue persists, please perform the following steps:
>>
>>Step 1: Disabled 3rd party browser extensions (requires restart) option
>>from IE Tools > Internet Options > Advanced > Browsing
>>
>>Step 2: Cleared history, temp internet files, cookies, objects and
>plug-ins
>>to see if it helps.
>>
>>Deleting Cookies
>>============
>>
>>1. Click Start, click Search and click For Files or Folders
>>
>>2. Type "Cookies" (without the quotation marks) and click Search Now
>>
>>3. Delete files in the cookie directory
>>
>>Deleting Temporary Files
>>==================
>>
>>1. Open Internet Explorer
>>
>>2. Click Tools, click Internet Options and click Delete Files button in
>the
>>General tab
>>
>>Deleting Downloaded Objects
>>=====================
>>
>>1. Open Internet Explorer
>>
>>2. Click Tools, click Internet Options and click settings button in the
>>General tab.
>>
>>3. Press View Objects.
>>
>>4. Remove all the Objects there.
>>
>>Removing Plug-Ins in Internet Explorer
>>==============================
>>
>>1. Close all Internet Explorer windows.
>>
>>2. Open a Windows Explorer window by right Click My Computer and choose
>>Explore.
>>
>>3. Locate the following folder:
>>C:\Program Files\Internet Explorer\PLUGINS
>>
>>4. Remove all the files in this folder.
>>
>>Step 3: Refer to the following article to perform a Clean Boot
>>
>>310353 - How to Perform a Clean Boot in Windows XP
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;310353
>>
>>The main steps are as following:
>>
>>Please follow this suggestion to narrow down this problem:
>>
>>1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>>(without the quotation marks). Click OK.
>>
>>2. In the System Configuration Utility (MSConfig) window, click to select
>>the Selective Startup button.
>>
>>3. Click to clear the check mark from the "Load startup items" below
>>Selective Startup.
>>
>>4. Click the Services tab, click to check the "Hide All Microsoft
>Services"
>>box, and remove all the check marks from the remained Non-Microsoft
>>Services. *note that please make sure that you do not uncheck the
>Microsoft
>>services.
>>
>>5. Click OK to close the MSConfig window. Click Yes when you are asked to
>>restart your computer in order to enable the changes.
>>
>>6. After restarting, please check whether this issue will reoccur.
>>
>>If this issue does NOT reoccur following the Selective Startup, please
>>continue these steps to find the exact cause:
>>
>>1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
>>quotation marks), and click OK.
>>
>>2. In the System Configuration Utility (MSConfig) window, click the
>Startup
>>tab or the Services tab.
>>
>>3. Add one check mark at a time to the entries under the Startup tab or
>the
>>Services tab, and then restart each time to see if the additional entry
>>reproduces the original problem.
>>
>>For more reference about Image Toolbar, please refer to the following KB
>>article:
>>
>>306917 How to Use the Image Toolbar and Automatic Image Resizing Feature
in
>>http://support.microsoft.com/?id=306917
>>
>>At last, if the issue still exists, please help me collect the following
>>information and send me at v-amanwa@microsoft.com so that I can perform
>>further research on this issue:
>>
>>1. Is there any error information during the process? If so, please
>>collect the screen shot of the detailed error information.
>>2. Does the issue happen on every website which contains the picture? If
>>not, please send the specific problematic website address to me.
>>
>>HTH! Anything unclear, please feel free to let me know. I'm very glad
to
>>be of assistance.
>>
>>Thanks & Regards
>>
>>Amanda Wang [MSFT]
>>
>>Microsoft Online Partner Support
>>
>>Get Secure! - www.microsoft.com/security
>>
>>====================================================================
>>
>>When responding to posts, please "Reply to Group" via your newsreader so
>>that others may learn and benefit from your issue.
>>
>>=====================================================================
>>
>>--------------------
>>>From: "Melvin Edward" <MelvinEdward@news.postalias>
>>>Subject: Printing problems
>>>Date: Wed, 18 May 2005 19:12:27 -0400
>>>Lines: 13
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>X-RFC2646: Format=Flowed; Original
>>>Message-ID: <O3afQ8$WFHA.2664@TK2MSFTNGP15.phx.gbl>
>>>Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
>>>NNTP-Posting-Host: dhcp-65-17-184-66.woh.twc.wcoilexpress.com
65.17.184.66
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl
>>microsoft.public.windows.inetexplorer.ie6.browser:90455
>>>X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
>>>
>>>Hi support,
>>>I have a client that is running 2000 Pro with sp4 installed with all
>>>updates. Also we are using IE6 with all updates.
>>>The problem is printing from a web page, now it will print using the
icon
>>on
>>>the browser and print the whole page, but if you find an picture on the
>>>page,
>>>I shows the little icon with the (print – save – send email – my picture
>>>folder) and you click on print picture it will close IE6 and back to the
>>>desktop.
>>>
>>>Melvin Edward
>>>
>>>
>>>
>>
>>
>
>