[Marconius]

I'm becoming increasingly frustrated wuith the remote desktop function. I
simply CAN NOT connect to anyone's computer...EVER.

I've tried everything, from turning off both Norton firewalls, one on each
end and still fail to connect. I've tried connecting by using a messenger
contact as well as sending an email invite...nothing seems to work

PLEASE HELP

[Paul]

Please post the steps you have taken so far.......

"Marconius" <Marconius@discussions.microsoft.com> wrote in message
news:909604A7-C24B-4F76-96FB-D62B70DD53CB@microsoft.com...
> I'm becoming increasingly frustrated wuith the remote desktop function. I
> simply CAN NOT connect to anyone's computer...EVER.
>
> I've tried everything, from turning off both Norton firewalls, one on each
> end and still fail to connect. I've tried connecting by using a messenger
> contact as well as sending an email invite...nothing seems to work
>
> PLEASE HELP

[Rick \Nutcase\ Rogers]

Remote Desktop or Remote Assistance?

- If any machine is behind a router, make sure it is configured to forward
port 3389 to the destination machine's internal IP address.

- Make sure the intended target has this function available and enabled in
the control panel/system/remote tab.

- For RD, it sometimes helps to have the user account already logged in
before attempting.

- Make sure SP2 is installed as the older firewall version will cause
issues.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Marconius" <Marconius@discussions.microsoft.com> wrote in message
news:909604A7-C24B-4F76-96FB-D62B70DD53CB@microsoft.com...
> I'm becoming increasingly frustrated wuith the remote desktop function. I
> simply CAN NOT connect to anyone's computer...EVER.
>
> I've tried everything, from turning off both Norton firewalls, one on each
> end and still fail to connect. I've tried connecting by using a messenger
> contact as well as sending an email invite...nothing seems to work
>
> PLEASE HELP

[Marconius]

1. I ensure that both I and my sister who lives several blocks away have our
Norton firewalls disabled to make sure there is no interference.

2. My sister goes to 'Help & Support' and selects 'Invite a friend to
connect to your computer with Remote Assistance'

3. My sister selects 'Invite someone to help you'

4. She selects my Messenger and sends me an invitation.

5. I receive the invitation and when I accept it, I get a dialog box that
reads 'Remote Assistance Loading' and a second dialog box that says 'REmote
Assistance failed'

Any ideas?

"Paul" wrote:

> Please post the steps you have taken so far.......
>
> "Marconius" <Marconius@discussions.microsoft.com> wrote in message
> news:909604A7-C24B-4F76-96FB-D62B70DD53CB@microsoft.com...
> > I'm becoming increasingly frustrated wuith the remote desktop function. I
> > simply CAN NOT connect to anyone's computer...EVER.
> >
> > I've tried everything, from turning off both Norton firewalls, one on each
> > end and still fail to connect. I've tried connecting by using a messenger
> > contact as well as sending an email invite...nothing seems to work
> >
> > PLEASE HELP
>
>
>