# Copy function crashes both IE6 and OE6

ncpl
07-09-2005, 11:04 PM
In either app, if i use 'ctrl C', the app will terminate and a message sends
to MS.
This is becoming a real pain. I'm not sure what to try and re-install or how.
I'm on XP Pro SP2. The problem doesn't exist with other apps e.g. Word.

I've also posted in the OE area and have followed a few support trails but
nothing seems to fit the things that i'm seeing .

Help much appreciated.

Nick

Sandi - Microsoft MVP
07-09-2005, 11:04 PM
need to know what modules (files) are involved in the crash.

--

__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
> In either app, if i use 'ctrl C', the app will terminate and a message
> sends
> to MS.
> This is becoming a real pain. I'm not sure what to try and re-install or
> how.
> I'm on XP Pro SP2. The problem doesn't exist with other apps e.g. Word.
>
> I've also posted in the OE area and have followed a few support trails but
> nothing seems to fit the things that i'm seeing .
>
> Help much appreciated.
>
> Nick
>

ncpl
07-09-2005, 11:04 PM
Hi Sandi,

Details are:-

Appname: msimn.exe
AppVer: 6.0.2900.2180
Modname: msvcrt.dll
Modver:7.0.2600.2180
offset: 00037fd4

There's a .txt file also with much code etc. Let me know if it would help
to provide that also. However, I can't paste the info here (ironicly)

Many thanks

Nick

"Sandi - Microsoft MVP" wrote:

> need to know what modules (files) are involved in the crash.
>
> --
>
> __________________________________________
> Sandi's Site has changed - for instructions on how to
> find old URLs, go here:
> http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>
> Sandi - Microsoft MVP since 1999
> http://inetexplorer.mvps.org
>
> Visit the Internet Explorer Community
> http://www.microsoft.com/windows/ie/community/default.mspx
>
> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
> > In either app, if i use 'ctrl C', the app will terminate and a message
> > sends
> > to MS.
> > This is becoming a real pain. I'm not sure what to try and re-install or
> > how.
> > I'm on XP Pro SP2. The problem doesn't exist with other apps e.g. Word.
> >
> > I've also posted in the OE area and have followed a few support trails but
> > nothing seems to fit the things that i'm seeing .
> >
> > Help much appreciated.
> >
> > Nick
> >
>
>
>

PA Bear
07-09-2005, 11:04 PM
1. Longshot: Reinstall Windows 5.6 Scripting Engine:

2. Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

ncpl wrote:
> Hi Sandi,
>
> Details are:-
>
> Appname: msimn.exe
> AppVer: 6.0.2900.2180
> Modname: msvcrt.dll
> Modver:7.0.2600.2180
> offset: 00037fd4
>
> There's a .txt file also with much code etc. Let me know if it would help
> to provide that also. However, I can't paste the info here (ironicly)
>
> Many thanks
>
> Nick
>
> "Sandi - Microsoft MVP" wrote:
>
> > error message - we need to know what modules (files) are involved in
> > the crash.
> >
> > --
> >
> > __________________________________________
> > Sandi's Site has changed - for instructions on how to
> > find old URLs, go here:
> > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
> >
> > Sandi - Microsoft MVP since 1999
> > http://inetexplorer.mvps.org
> >
> > Visit the Internet Explorer Community
> > http://www.microsoft.com/windows/ie/community/default.mspx
> >
> > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> > news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
> > > In either app, if i use 'ctrl C', the app will terminate and a message
> > > sends
> > > to MS.
> > > This is becoming a real pain. I'm not sure what to try and
> > > re-install or how.
> > > I'm on XP Pro SP2. The problem doesn't exist with other apps e.g.
> > > Word.
> > >
> > > I've also posted in the OE area and have followed a few support
> > > trails but nothing seems to fit the things that i'm seeing .
> > >
> > > Help much appreciated.
> > >
> > > Nick

ncpl
07-09-2005, 11:04 PM
PA Bear,
Many thanks. Have tried the long shot. No joy. Still crashes.

Will look into the hijackware next

Cheers

Nick

"PA Bear" wrote:

> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
>
> 2. Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/data/tshoot.htm
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> ncpl wrote:
> > Hi Sandi,
> >
> > Details are:-
> >
> > Appname: msimn.exe
> > AppVer: 6.0.2900.2180
> > Modname: msvcrt.dll
> > Modver:7.0.2600.2180
> > offset: 00037fd4
> >
> > There's a .txt file also with much code etc. Let me know if it would help
> > to provide that also. However, I can't paste the info here (ironicly)
> >
> > Many thanks
> >
> > Nick
> >
> > "Sandi - Microsoft MVP" wrote:
> >
> > > error message - we need to know what modules (files) are involved in
> > > the crash.
> > >
> > > --
> > >
> > > __________________________________________
> > > Sandi's Site has changed - for instructions on how to
> > > find old URLs, go here:
> > > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
> > >
> > > Sandi - Microsoft MVP since 1999
> > > http://inetexplorer.mvps.org
> > >
> > > Visit the Internet Explorer Community
> > > http://www.microsoft.com/windows/ie/community/default.mspx
> > >
> > > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> > > news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
> > > > In either app, if i use 'ctrl C', the app will terminate and a message
> > > > sends
> > > > to MS.
> > > > This is becoming a real pain. I'm not sure what to try and
> > > > re-install or how.
> > > > I'm on XP Pro SP2. The problem doesn't exist with other apps e.g.
> > > > Word.
> > > >
> > > > I've also posted in the OE area and have followed a few support
> > > > trails but nothing seems to fit the things that i'm seeing .
> > > >
> > > > Help much appreciated.
> > > >
> > > > Nick
>
>

Sandi - Microsoft MVP
07-09-2005, 11:04 PM
<Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
Also make sure you do not have more than one copy of msvcrt.dll installed on
your system - rename any *not* in c:\windows\system.

Check that the version you have installed is correct as per this link. It is
possible another programme has replaced the correct version of the DLL with
a bad copy or incorrect version.

http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?

It has been reported that replacing msvcrt.dll using System File
Checker/MSCONFIG has fixed the problem for some users.

Yahoo Companion is known to cause this error sometimes. Instructions on
uninstalling here:

How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar (Q303047)
http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047

--

__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:5FE19F83-C75E-4812-A501-16CDD62375E8@microsoft.com...
> PA Bear,
> Many thanks. Have tried the long shot. No joy. Still crashes.
>
> Will look into the hijackware next
>
> Cheers
>
> Nick
>
> "PA Bear" wrote:
>
>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
>>
>> 2. Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/data/tshoot.htm
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine.blogspot.com/
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE) & Security
>>
>>
>> ncpl wrote:
>> > Hi Sandi,
>> >
>> > Details are:-
>> >
>> > Appname: msimn.exe
>> > AppVer: 6.0.2900.2180
>> > Modname: msvcrt.dll
>> > Modver:7.0.2600.2180
>> > offset: 00037fd4
>> >
>> > There's a .txt file also with much code etc. Let me know if it would
>> > help
>> > to provide that also. However, I can't paste the info here (ironicly)
>> >
>> > Many thanks
>> >
>> > Nick
>> >
>> > "Sandi - Microsoft MVP" wrote:
>> >
>> > > error message - we need to know what modules (files) are involved in
>> > > the crash.
>> > >
>> > > --
>> > >
>> > > __________________________________________
>> > > Sandi's Site has changed - for instructions on how to
>> > > find old URLs, go here:
>> > > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>> > >
>> > > Sandi - Microsoft MVP since 1999
>> > > http://inetexplorer.mvps.org
>> > >
>> > > Visit the Internet Explorer Community
>> > > http://www.microsoft.com/windows/ie/community/default.mspx
>> > >
>> > > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> > > news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
>> > > > In either app, if i use 'ctrl C', the app will terminate and a
>> > > > message
>> > > > sends
>> > > > to MS.
>> > > > This is becoming a real pain. I'm not sure what to try and
>> > > > re-install or how.
>> > > > I'm on XP Pro SP2. The problem doesn't exist with other apps e.g.
>> > > > Word.
>> > > >
>> > > > I've also posted in the OE area and have followed a few support
>> > > > trails but nothing seems to fit the things that i'm seeing .
>> > > >
>> > > > Help much appreciated.
>> > > >
>> > > > Nick
>>
>>

PA Bear
07-09-2005, 11:04 PM
--
~PA Bear

Sandi - Microsoft MVP wrote:
> <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> Also make sure you do not have more than one copy of msvcrt.dll installed
> on your system - rename any *not* in c:\windows\system.
>
> Check that the version you have installed is correct as per this link. It
> is possible another programme has replaced the correct version of the DLL
> with a bad copy or incorrect version.
>
> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
>
> It has been reported that replacing msvcrt.dll using System File
> Checker/MSCONFIG has fixed the problem for some users.
>
> Yahoo Companion is known to cause this error sometimes. Instructions on
> uninstalling here:
>
> How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> (Q303047)
> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
>
>
> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> news:5FE19F83-C75E-4812-A501-16CDD62375E8@microsoft.com...
> > PA Bear,
> > Many thanks. Have tried the long shot. No joy. Still crashes.
> >
> > Will look into the hijackware next
> >
> > Cheers
> >
> > Nick
> >
> > "PA Bear" wrote:
> >
> > > 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > >
> > > 2. Checking for/Help with Hijackware
> > > http://aumha.org/a/parasite.htm
> > > http://aumha.org/a/quickfix.htm
> > > http://aumha.net/viewtopic.php?t=5878
> > > http://mvps.org/winhelp2002/unwanted.htm
> > > http://inetexplorer.mvps.org/data/prevention.htm
> > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > http://defendingyourmachine.blogspot.com/
> > >
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > >
> > > ncpl wrote:
> > > > Hi Sandi,
> > > >
> > > > Details are:-
> > > >
> > > > Appname: msimn.exe
> > > > AppVer: 6.0.2900.2180
> > > > Modname: msvcrt.dll
> > > > Modver:7.0.2600.2180
> > > > offset: 00037fd4
> > > >
> > > > There's a .txt file also with much code etc. Let me know if it
> > > > would help
> > > > to provide that also. However, I can't paste the info here
> > > > (ironicly) Many thanks
> > > >
> > > > Nick
> > > >
> > > > "Sandi - Microsoft MVP" wrote:
> > > >
> > > > > We need more information about the crash. There will be a details
> > > > > error message - we need to know what modules (files) are involved
> > > > > in the crash.
> > > > >
> > > > > --
> > > > >
> > > > > __________________________________________
> > > > > Sandi's Site has changed - for instructions on how to
> > > > > find old URLs, go here:
> > > > > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
> > > > >
> > > > > Hyperlinks used to ensure advice is current
> > > > > Sandi - Microsoft MVP since 1999
> > > > > http://inetexplorer.mvps.org
> > > > >
> > > > > Visit the Internet Explorer Community
> > > > > http://www.microsoft.com/windows/ie/community/default.mspx
> > > > >
> > > > > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> > > > > news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
> > > > > > In either app, if i use 'ctrl C', the app will terminate and a
> > > > > > message
> > > > > > sends
> > > > > > to MS.
> > > > > > This is becoming a real pain. I'm not sure what to try and
> > > > > > re-install or how.
> > > > > > I'm on XP Pro SP2. The problem doesn't exist with other apps
> > > > > > e.g. Word.
> > > > > >
> > > > > > I've also posted in the OE area and have followed a few support
> > > > > > trails but nothing seems to fit the things that i'm seeing .
> > > > > >
> > > > > > Help much appreciated.
> > > > > >
> > > > > > Nick

ncpl
07-09-2005, 11:04 PM
OK.....so far this evening:-

I have uninstalled the yahoo toolbar....no effect.

I found 13 files for msvcrt.dll in various places and renamed them all
except the one in the system32 folder.

The link for dll libraries tool is for win98. Is this correct ? Problem is
with XP Pro.

Version of msvcrt.dll installed is 7.0.2600.2180 which seems to belong to
SP2. If it is corrupted, how do I replace it ? I don't really know what the
reference to system file checker/msconfig is.

I get the feeling we may be getting closer though....thanks for your
continued support

best regards

Nick
"PA Bear" wrote:

> Corrected link for KB192123: http://support.microsoft.com/?kbid=192123
> --
> ~PA Bear
>
> Sandi - Microsoft MVP wrote:
> > <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> > Also make sure you do not have more than one copy of msvcrt.dll installed
> > on your system - rename any *not* in c:\windows\system.
> >
> > Check that the version you have installed is correct as per this link. It
> > is possible another programme has replaced the correct version of the DLL
> > with a bad copy or incorrect version.
> >
> > http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> >
> > It has been reported that replacing msvcrt.dll using System File
> > Checker/MSCONFIG has fixed the problem for some users.
> >
> > Yahoo Companion is known to cause this error sometimes. Instructions on
> > uninstalling here:
> >
> > How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> > (Q303047)
> > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> >
> >
> > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> > news:5FE19F83-C75E-4812-A501-16CDD62375E8@microsoft.com...
> > > PA Bear,
> > > Many thanks. Have tried the long shot. No joy. Still crashes.
> > >
> > > Will look into the hijackware next
> > >
> > > Cheers
> > >
> > > Nick
> > >
> > > "PA Bear" wrote:
> > >
> > > > 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > > >
> > > > 2. Checking for/Help with Hijackware
> > > > http://aumha.org/a/parasite.htm
> > > > http://aumha.org/a/quickfix.htm
> > > > http://aumha.net/viewtopic.php?t=5878
> > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > http://defendingyourmachine.blogspot.com/
> > > >
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE) & Security
> > > >
> > > >
> > > > ncpl wrote:
> > > > > Hi Sandi,
> > > > >
> > > > > Details are:-
> > > > >
> > > > > Appname: msimn.exe
> > > > > AppVer: 6.0.2900.2180
> > > > > Modname: msvcrt.dll
> > > > > Modver:7.0.2600.2180
> > > > > offset: 00037fd4
> > > > >
> > > > > There's a .txt file also with much code etc. Let me know if it
> > > > > would help
> > > > > to provide that also. However, I can't paste the info here
> > > > > (ironicly) Many thanks
> > > > >
> > > > > Nick
> > > > >
> > > > > "Sandi - Microsoft MVP" wrote:
> > > > >
> > > > > > We need more information about the crash. There will be a details
> > > > > > error message - we need to know what modules (files) are involved
> > > > > > in the crash.
> > > > > >
> > > > > > --
> > > > > >
> > > > > > __________________________________________
> > > > > > Sandi's Site has changed - for instructions on how to
> > > > > > find old URLs, go here:
> > > > > > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
> > > > > >
> > > > > > Hyperlinks used to ensure advice is current
> > > > > > Sandi - Microsoft MVP since 1999
> > > > > > http://inetexplorer.mvps.org
> > > > > >
> > > > > > Visit the Internet Explorer Community
> > > > > > http://www.microsoft.com/windows/ie/community/default.mspx
> > > > > >
> > > > > > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> > > > > > news:1C820443-C058-4331-B1E9-83596214289B@microsoft.com...
> > > > > > > In either app, if i use 'ctrl C', the app will terminate and a
> > > > > > > message
> > > > > > > sends
> > > > > > > to MS.
> > > > > > > This is becoming a real pain. I'm not sure what to try and
> > > > > > > re-install or how.
> > > > > > > I'm on XP Pro SP2. The problem doesn't exist with other apps
> > > > > > > e.g. Word.
> > > > > > >
> > > > > > > I've also posted in the OE area and have followed a few support
> > > > > > > trails but nothing seems to fit the things that i'm seeing .
> > > > > > >
> > > > > > > Help much appreciated.
> > > > > > >
> > > > > > > Nick
>
>

PA Bear
07-09-2005, 11:04 PM
I think you'll find the problem is being caused by hijackware.

When you "use CTRL+C" in IE or OE, when exactly does the crash occur, when
you use that key combination? When you try to paste (CTRL+V) it somewhere?
How much data are you copying?

IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous > Drag
and drop or copy and paste

* Restricted Sites is default for OE6 in WinXP.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

ncpl wrote:
> I have uninstalled the yahoo toolbar....no effect.
>
> I found 13 files for msvcrt.dll in various places and renamed them all
> except the one in the system32 folder.
>
> The link for dll libraries tool is for win98. Is this correct ? Problem
> is with XP Pro.
>
> Version of msvcrt.dll installed is 7.0.2600.2180 which seems to belong to
> SP2. If it is corrupted, how do I replace it ? I don't really know what
> the reference to system file checker/msconfig is.
>
> I get the feeling we may be getting closer though....thanks for your
> continued support
>
> best regards
>
> Nick
> "PA Bear" wrote:
>
> > Corrected link for KB192123: http://support.microsoft.com/?kbid=192123
> > --
> > ~PA Bear
> >
> > Sandi - Microsoft MVP wrote:
> > > <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> > > Also make sure you do not have more than one copy of msvcrt.dll
> > > installed on your system - rename any *not* in c:\windows\system.
> > >
> > > Check that the version you have installed is correct as per this
> > > link. It is possible another programme has replaced the correct
> > > version of the DLL with a bad copy or incorrect version.
> > >
> > > http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> > >
> > > It has been reported that replacing msvcrt.dll using System File
> > > Checker/MSCONFIG has fixed the problem for some users.
> > >
> > > Yahoo Companion is known to cause this error sometimes. Instructions
> > > on uninstalling here:
> > >
> > > How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> > > (Q303047)
> > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> > >
> > > > PA Bear,
> > > > Many thanks. Have tried the long shot. No joy. Still crashes.
> > > >
> > > > Will look into the hijackware next
> > > >
> > > > > 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > > > >
> > > > > 2. Checking for/Help with Hijackware
> > > > > http://aumha.org/a/parasite.htm
> > > > > http://aumha.org/a/quickfix.htm
> > > > > http://aumha.net/viewtopic.php?t=5878
> > > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > > http://defendingyourmachine.blogspot.com/
> > > > > --
> > > > > ncpl wrote:
> > > > > > Appname: msimn.exe
> > > > > > AppVer: 6.0.2900.2180
> > > > > > Modname: msvcrt.dll
> > > > > > Modver:7.0.2600.2180
> > > > > > offset: 00037fd4
> > > > > >
> > > > > > > We need more information about the crash. There will be a
> > > > > > > details button or hyperlink. Use it and provide more
> > > > > > > information about the error message - we need to know what
> > > > > > > modules (files) are involved in the crash.
> > > > > > >
> > > > > > > > In either app, if i use 'ctrl C', the app will terminate
> > > > > > > > and a message
> > > > > > > > sends
> > > > > > > > to MS.
> > > > > > > > This is becoming a real pain. I'm not sure what to try and
> > > > > > > > re-install or how.
> > > > > > > > I'm on XP Pro SP2. The problem doesn't exist with other
> > > > > > > > apps e.g. Word.
> > > > > > > >
> > > > > > > > I've also posted in the OE area and have followed a few
> > > > > > > > support trails but nothing seems to fit the things that i'm
> > > > > > > > seeing .
> > > > > > > >
> > > > > > > > Help much appreciated.
> > > > > > > >
> > > > > > > > Nick

ncpl
07-09-2005, 11:04 PM
It occurs immediately when I either press ctrl c or use the edit/paste menu.
In OE I've been creating a new mail (blank), entering just 5 or 6 characters,
highlighting them and trying copy. In IE I just have to select some text,
press ctrl C and crash.

What is the recommendation for hijackware ?

many thanks

Nick

"PA Bear" wrote:

> I think you'll find the problem is being caused by hijackware.
>
> When you "use CTRL+C" in IE or OE, when exactly does the crash occur, when
> you use that key combination? When you try to paste (CTRL+V) it somewhere?
> How much data are you copying?
>
> What are your settings here?...
>
> IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous > Drag
> and drop or copy and paste
>
> * Restricted Sites is default for OE6 in WinXP.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> ncpl wrote:
> > I have uninstalled the yahoo toolbar....no effect.
> >
> > I found 13 files for msvcrt.dll in various places and renamed them all
> > except the one in the system32 folder.
> >
> > The link for dll libraries tool is for win98. Is this correct ? Problem
> > is with XP Pro.
> >
> > Version of msvcrt.dll installed is 7.0.2600.2180 which seems to belong to
> > SP2. If it is corrupted, how do I replace it ? I don't really know what
> > the reference to system file checker/msconfig is.
> >
> > I get the feeling we may be getting closer though....thanks for your
> > continued support
> >
> > best regards
> >
> > Nick
> > "PA Bear" wrote:
> >
> > > Corrected link for KB192123: http://support.microsoft.com/?kbid=192123
> > > --
> > > ~PA Bear
> > >
> > > Sandi - Microsoft MVP wrote:
> > > > <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> > > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> > > > Also make sure you do not have more than one copy of msvcrt.dll
> > > > installed on your system - rename any *not* in c:\windows\system.
> > > >
> > > > Check that the version you have installed is correct as per this
> > > > link. It is possible another programme has replaced the correct
> > > > version of the DLL with a bad copy or incorrect version.
> > > >
> > > > http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> > > >
> > > > It has been reported that replacing msvcrt.dll using System File
> > > > Checker/MSCONFIG has fixed the problem for some users.
> > > >
> > > > Yahoo Companion is known to cause this error sometimes. Instructions
> > > > on uninstalling here:
> > > >
> > > > How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> > > > (Q303047)
> > > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> > > >
> > > > > PA Bear,
> > > > > Many thanks. Have tried the long shot. No joy. Still crashes.
> > > > >
> > > > > Will look into the hijackware next
> > > > >
> > > > > > 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > > > > >
> > > > > > 2. Checking for/Help with Hijackware
> > > > > > http://aumha.org/a/parasite.htm
> > > > > > http://aumha.org/a/quickfix.htm
> > > > > > http://aumha.net/viewtopic.php?t=5878
> > > > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > > > http://defendingyourmachine.blogspot.com/
> > > > > > --
> > > > > > ncpl wrote:
> > > > > > > Appname: msimn.exe
> > > > > > > AppVer: 6.0.2900.2180
> > > > > > > Modname: msvcrt.dll
> > > > > > > Modver:7.0.2600.2180
> > > > > > > offset: 00037fd4
> > > > > > >
> > > > > > > > We need more information about the crash. There will be a
> > > > > > > > details button or hyperlink. Use it and provide more
> > > > > > > > information about the error message - we need to know what
> > > > > > > > modules (files) are involved in the crash.
> > > > > > > >
> > > > > > > > > In either app, if i use 'ctrl C', the app will terminate
> > > > > > > > > and a message
> > > > > > > > > sends
> > > > > > > > > to MS.
> > > > > > > > > This is becoming a real pain. I'm not sure what to try and
> > > > > > > > > re-install or how.
> > > > > > > > > I'm on XP Pro SP2. The problem doesn't exist with other
> > > > > > > > > apps e.g. Word.
> > > > > > > > >
> > > > > > > > > I've also posted in the OE area and have followed a few
> > > > > > > > > support trails but nothing seems to fit the things that i'm
> > > > > > > > > seeing .
> > > > > > > > >
> > > > > > > > > Help much appreciated.
> > > > > > > > >
> > > > > > > > > Nick
>
>

PA Bear
07-09-2005, 11:04 PM
> > > > > > 2. Checking for/Help with Hijackware
> > > > > > http://aumha.org/a/parasite.htm
> > > > > > http://aumha.org/a/quickfix.htm
> > > > > > http://aumha.net/viewtopic.php?t=5878
> > > > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > > > http://defendingyourmachine.blogspot.com/

ncpl wrote:
> It occurs immediately when I either press ctrl c or use the edit/paste
> menu. In OE I've been creating a new mail (blank), entering just 5 or 6
> characters, highlighting them and trying copy. In IE I just have to
> select some text, press ctrl C and crash.
>
> What is the recommendation for hijackware ?
>
> many thanks
>
> Nick
>
> "PA Bear" wrote:
>
> > I think you'll find the problem is being caused by hijackware.
> >
> > When you "use CTRL+C" in IE or OE, when exactly does the crash occur,
> > when you use that key combination? When you try to paste (CTRL+V) it
> > somewhere? How much data are you copying?
> >
> > What are your settings here?...
> >
> > IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous >
> > Drag and drop or copy and paste
> >
> > * Restricted Sites is default for OE6 in WinXP.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> > ncpl wrote:
> > > I have uninstalled the yahoo toolbar....no effect.
> > >
> > > I found 13 files for msvcrt.dll in various places and renamed them all
> > > except the one in the system32 folder.
> > >
> > > The link for dll libraries tool is for win98. Is this correct ?
> > > Problem is with XP Pro.
> > >
> > > Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
> > > belong to SP2. If it is corrupted, how do I replace it ? I don't
> > > really know what the reference to system file checker/msconfig is.
> > >
> > > I get the feeling we may be getting closer though....thanks for your
> > > continued support
> > >
> > > best regards
> > >
> > > Nick
> > > "PA Bear" wrote:
> > >
> > > > Corrected link for KB192123:
> > > > http://support.microsoft.com/?kbid=192123 --
> > > > ~PA Bear
> > > >
> > > > Sandi - Microsoft MVP wrote:
> > > > > <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> > > > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> > > > > Also make sure you do not have more than one copy of msvcrt.dll
> > > > > installed on your system - rename any *not* in c:\windows\system.
> > > > >
> > > > > Check that the version you have installed is correct as per this
> > > > > link. It is possible another programme has replaced the correct
> > > > > version of the DLL with a bad copy or incorrect version.
> > > > >
> > > > > http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> > > > >
> > > > > It has been reported that replacing msvcrt.dll using System File
> > > > > Checker/MSCONFIG has fixed the problem for some users.
> > > > >
> > > > > Yahoo Companion is known to cause this error sometimes.
> > > > > Instructions on uninstalling here:
> > > > >
> > > > > How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> > > > > (Q303047)
> > > > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> > > > >
> > > > > > PA Bear,
> > > > > > Many thanks. Have tried the long shot. No joy. Still crashes.
> > > > > >
> > > > > > Will look into the hijackware next
> > > > > >
> > > > > > > 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > > > > > >
> > > > > > > 2. Checking for/Help with Hijackware
> > > > > > > http://aumha.org/a/parasite.htm
> > > > > > > http://aumha.org/a/quickfix.htm
> > > > > > > http://aumha.net/viewtopic.php?t=5878
> > > > > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > > > > http://defendingyourmachine.blogspot.com/
> > > > > > > --
> > > > > > > ncpl wrote:
> > > > > > > > Appname: msimn.exe
> > > > > > > > AppVer: 6.0.2900.2180
> > > > > > > > Modname: msvcrt.dll
> > > > > > > > Modver:7.0.2600.2180
> > > > > > > > offset: 00037fd4
> > > > > > > >
> > > > > > > > > We need more information about the crash. There will be a
> > > > > > > > > details button or hyperlink. Use it and provide more
> > > > > > > > > information about the error message - we need to know what
> > > > > > > > > modules (files) are involved in the crash.
> > > > > > > > >
> > > > > > > > > > In either app, if i use 'ctrl C', the app will terminate
> > > > > > > > > > and a message
> > > > > > > > > > sends
> > > > > > > > > > to MS.
> > > > > > > > > > This is becoming a real pain. I'm not sure what to try
> > > > > > > > > > and re-install or how.
> > > > > > > > > > I'm on XP Pro SP2. The problem doesn't exist with other
> > > > > > > > > > apps e.g. Word.
> > > > > > > > > >
> > > > > > > > > > I've also posted in the OE area and have followed a few
> > > > > > > > > > support trails but nothing seems to fit the things that
> > > > > > > > > > i'm seeing .
> > > > > > > > > >
> > > > > > > > > > Help much appreciated.
> > > > > > > > > >
> > > > > > > > > > Nick

ncpl
07-09-2005, 11:05 PM
PA,

I have now followed all the links and run all recommended apps for ad and
spyware removal. A few things were found and removed.
Problem is not resolved though.

What else can I try ?

Many thanks

Nick

"PA Bear" wrote:

> > > > > > > 2. Checking for/Help with Hijackware
> > > > > > > http://aumha.org/a/parasite.htm
> > > > > > > http://aumha.org/a/quickfix.htm
> > > > > > > http://aumha.net/viewtopic.php?t=5878
> > > > > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > > > > http://defendingyourmachine.blogspot.com/
>
> ncpl wrote:
> > It occurs immediately when I either press ctrl c or use the edit/paste
> > menu. In OE I've been creating a new mail (blank), entering just 5 or 6
> > characters, highlighting them and trying copy. In IE I just have to
> > select some text, press ctrl C and crash.
> >
> > What is the recommendation for hijackware ?
> >
> > many thanks
> >
> > Nick
> >
> > "PA Bear" wrote:
> >
> > > I think you'll find the problem is being caused by hijackware.
> > >
> > > When you "use CTRL+C" in IE or OE, when exactly does the crash occur,
> > > when you use that key combination? When you try to paste (CTRL+V) it
> > > somewhere? How much data are you copying?
> > >
> > > What are your settings here?...
> > >
> > > IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous >
> > > Drag and drop or copy and paste
> > >
> > > * Restricted Sites is default for OE6 in WinXP.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > > ncpl wrote:
> > > > I have uninstalled the yahoo toolbar....no effect.
> > > >
> > > > I found 13 files for msvcrt.dll in various places and renamed them all
> > > > except the one in the system32 folder.
> > > >
> > > > The link for dll libraries tool is for win98. Is this correct ?
> > > > Problem is with XP Pro.
> > > >
> > > > Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
> > > > belong to SP2. If it is corrupted, how do I replace it ? I don't
> > > > really know what the reference to system file checker/msconfig is.
> > > >
> > > > I get the feeling we may be getting closer though....thanks for your
> > > > continued support
> > > >
> > > > best regards
> > > >
> > > > Nick
> > > > "PA Bear" wrote:
> > > >
> > > > > Corrected link for KB192123:
> > > > > http://support.microsoft.com/?kbid=192123 --
> > > > > ~PA Bear
> > > > >
> > > > > Sandi - Microsoft MVP wrote:
> > > > > > <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> > > > > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> > > > > > Also make sure you do not have more than one copy of msvcrt.dll
> > > > > > installed on your system - rename any *not* in c:\windows\system.
> > > > > >
> > > > > > Check that the version you have installed is correct as per this
> > > > > > link. It is possible another programme has replaced the correct
> > > > > > version of the DLL with a bad copy or incorrect version.
> > > > > >
> > > > > > http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> > > > > >
> > > > > > It has been reported that replacing msvcrt.dll using System File
> > > > > > Checker/MSCONFIG has fixed the problem for some users.
> > > > > >
> > > > > > Yahoo Companion is known to cause this error sometimes.
> > > > > > Instructions on uninstalling here:
> > > > > >
> > > > > > How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> > > > > > (Q303047)
> > > > > > http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> > > > > >
> > > > > > > PA Bear,
> > > > > > > Many thanks. Have tried the long shot. No joy. Still crashes.
> > > > > > >
> > > > > > > Will look into the hijackware next
> > > > > > >
> > > > > > > > 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > > > > > > >
> > > > > > > > 2. Checking for/Help with Hijackware
> > > > > > > > http://aumha.org/a/parasite.htm
> > > > > > > > http://aumha.org/a/quickfix.htm
> > > > > > > > http://aumha.net/viewtopic.php?t=5878
> > > > > > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > > > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > > > > > http://inetexplorer.mvps.org/data/tshoot.htm
> > > > > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > > > > > http://defendingyourmachine.blogspot.com/
> > > > > > > > --
> > > > > > > > ncpl wrote:
> > > > > > > > > Appname: msimn.exe
> > > > > > > > > AppVer: 6.0.2900.2180
> > > > > > > > > Modname: msvcrt.dll
> > > > > > > > > Modver:7.0.2600.2180
> > > > > > > > > offset: 00037fd4
> > > > > > > > >
> > > > > > > > > > We need more information about the crash. There will be a
> > > > > > > > > > details button or hyperlink. Use it and provide more
> > > > > > > > > > information about the error message - we need to know what
> > > > > > > > > > modules (files) are involved in the crash.
> > > > > > > > > >
> > > > > > > > > > > In either app, if i use 'ctrl C', the app will terminate
> > > > > > > > > > > and a message
> > > > > > > > > > > sends
> > > > > > > > > > > to MS.
> > > > > > > > > > > This is becoming a real pain. I'm not sure what to try
> > > > > > > > > > > and re-install or how.
> > > > > > > > > > > I'm on XP Pro SP2. The problem doesn't exist with other
> > > > > > > > > > > apps e.g. Word.
> > > > > > > > > > >
> > > > > > > > > > > I've also posted in the OE area and have followed a few
> > > > > > > > > > > support trails but nothing seems to fit the things that
> > > > > > > > > > > i'm seeing .
> > > > > > > > > > >
> > > > > > > > > > > Help much appreciated.
> > > > > > > > > > >
> > > > > > > > > > > Nick
>
>

PA Bear
07-09-2005, 11:05 PM
When all else fails, HijackThis
use. It will help you to both identify and remove any hijackware/spyware.
http://castlecops.com/forum67.html or
http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
--
~PA Bear

ncpl wrote:
> PA,
>
> I have now followed all the links and run all recommended apps for ad and
> spyware removal. A few things were found and removed.
> Problem is not resolved though.
>
> What else can I try ?
>
> Many thanks
>
> Nick
>
>
> "PA Bear" wrote:
>
>>>>>>>> 2. Checking for/Help with Hijackware
>>>>>>>> http://aumha.org/a/parasite.htm
>>>>>>>> http://aumha.org/a/quickfix.htm
>>>>>>>> http://aumha.net/viewtopic.php?t=5878
>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>>>>>> http://defendingyourmachine.blogspot.com/
>>
>> ncpl wrote:
>>> It occurs immediately when I either press ctrl c or use the edit/paste
>>> menu. In OE I've been creating a new mail (blank), entering just 5 or 6
>>> characters, highlighting them and trying copy. In IE I just have to
>>> select some text, press ctrl C and crash.
>>>
>>> What is the recommendation for hijackware ?
>>>
>>> many thanks
>>>
>>> Nick
>>>
>>> "PA Bear" wrote:
>>>
>>>> I think you'll find the problem is being caused by hijackware.
>>>>
>>>> When you "use CTRL+C" in IE or OE, when exactly does the crash occur,
>>>> when you use that key combination? When you try to paste (CTRL+V) it
>>>> somewhere? How much data are you copying?
>>>>
>>>> What are your settings here?...
>>>>
>>>> IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous >
>>>> Drag and drop or copy and paste
>>>>
>>>> * Restricted Sites is default for OE6 in WinXP.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE/OE) & Security
>>>>
>>>> ncpl wrote:
>>>>> I have uninstalled the yahoo toolbar....no effect.
>>>>>
>>>>> I found 13 files for msvcrt.dll in various places and renamed them all
>>>>> except the one in the system32 folder.
>>>>>
>>>>> The link for dll libraries tool is for win98. Is this correct ?
>>>>> Problem is with XP Pro.
>>>>>
>>>>> Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
>>>>> belong to SP2. If it is corrupted, how do I replace it ? I don't
>>>>> really know what the reference to system file checker/msconfig is.
>>>>>
>>>>> I get the feeling we may be getting closer though....thanks for your
>>>>> continued support
>>>>>
>>>>> best regards
>>>>>
>>>>> Nick
>>>>> "PA Bear" wrote:
>>>>>
>>>>>> http://support.microsoft.com/?kbid=192123 --
>>>>>> ~PA Bear
>>>>>>
>>>>>> Sandi - Microsoft MVP wrote:
>>>>>>> <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
>>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
>>>>>>> Also make sure you do not have more than one copy of msvcrt.dll
>>>>>>> installed on your system - rename any *not* in c:\windows\system.
>>>>>>>
>>>>>>> Check that the version you have installed is correct as per this
>>>>>>> link. It is possible another programme has replaced the correct
>>>>>>> version of the DLL with a bad copy or incorrect version.
>>>>>>>
>>>>>>> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
>>>>>>>
>>>>>>> It has been reported that replacing msvcrt.dll using System File
>>>>>>> Checker/MSCONFIG has fixed the problem for some users.
>>>>>>>
>>>>>>> Yahoo Companion is known to cause this error sometimes.
>>>>>>> Instructions on uninstalling here:
>>>>>>>
>>>>>>> How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
>>>>>>> (Q303047)
>>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
>>>>>>>
>>>>>>>> PA Bear,
>>>>>>>> Many thanks. Have tried the long shot. No joy. Still crashes.
>>>>>>>>
>>>>>>>> Will look into the hijackware next
>>>>>>>>
>>>>>>>>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
>>>>>>>>>
>>>>>>>>> 2. Checking for/Help with Hijackware
>>>>>>>>> http://aumha.org/a/parasite.htm
>>>>>>>>> http://aumha.org/a/quickfix.htm
>>>>>>>>> http://aumha.net/viewtopic.php?t=5878
>>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
>>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>>>>>>> http://defendingyourmachine.blogspot.com/
>>>>>>>>> --
>>>>>>>>> ncpl wrote:
>>>>>>>>>> Appname: msimn.exe
>>>>>>>>>> AppVer: 6.0.2900.2180
>>>>>>>>>> Modname: msvcrt.dll
>>>>>>>>>> Modver:7.0.2600.2180
>>>>>>>>>> offset: 00037fd4
>>>>>>>>>>
>>>>>>>>>>> details button or hyperlink. Use it and provide more
>>>>>>>>>>> information about the error message - we need to know what
>>>>>>>>>>> modules (files) are involved in the crash.
>>>>>>>>>>>
>>>>>>>>>>>> In either app, if i use 'ctrl C', the app will terminate
>>>>>>>>>>>> and a message
>>>>>>>>>>>> sends
>>>>>>>>>>>> to MS.
>>>>>>>>>>>> This is becoming a real pain. I'm not sure what to try
>>>>>>>>>>>> and re-install or how.
>>>>>>>>>>>> I'm on XP Pro SP2. The problem doesn't exist with other
>>>>>>>>>>>> apps e.g. Word.
>>>>>>>>>>>>
>>>>>>>>>>>> I've also posted in the OE area and have followed a few
>>>>>>>>>>>> support trails but nothing seems to fit the things that
>>>>>>>>>>>> i'm seeing .
>>>>>>>>>>>>
>>>>>>>>>>>> Help much appreciated.
>>>>>>>>>>>>
>>>>>>>>>>>> Nick

ncpl
07-09-2005, 11:06 PM
Just a quick update:-

I've posted details on aumha and swi forums and re-run all the shredder,

Today, the error log send to MS actually returned with an Online Crash
Analysis regarding add-ons. I have followed the workarounds and also
disabled the 3rd party browser extensions. No improvement

I haven't had any feedback yet regarding the HJT log.

Any other avenues to explore would be really appreciated.

Best regards
ncpl

"PA Bear" wrote:

> When all else fails, HijackThis
> use. It will help you to both identify and remove any hijackware/spyware.
> **Post your files to http://forums.spywareinfo.com/,
> http://castlecops.com/forum67.html or
> http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
> --
> ~PA Bear
>
> ncpl wrote:
> > PA,
> >
> > I have now followed all the links and run all recommended apps for ad and
> > spyware removal. A few things were found and removed.
> > Problem is not resolved though.
> >
> > What else can I try ?
> >
> > Many thanks
> >
> > Nick
> >
> >
> > "PA Bear" wrote:
> >
> >>>>>>>> 2. Checking for/Help with Hijackware
> >>>>>>>> http://aumha.org/a/parasite.htm
> >>>>>>>> http://aumha.org/a/quickfix.htm
> >>>>>>>> http://aumha.net/viewtopic.php?t=5878
> >>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
> >>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
> >>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
> >>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >>>>>>>> http://defendingyourmachine.blogspot.com/
> >>
> >> ncpl wrote:
> >>> It occurs immediately when I either press ctrl c or use the edit/paste
> >>> menu. In OE I've been creating a new mail (blank), entering just 5 or 6
> >>> characters, highlighting them and trying copy. In IE I just have to
> >>> select some text, press ctrl C and crash.
> >>>
> >>> What is the recommendation for hijackware ?
> >>>
> >>> many thanks
> >>>
> >>> Nick
> >>>
> >>> "PA Bear" wrote:
> >>>
> >>>> I think you'll find the problem is being caused by hijackware.
> >>>>
> >>>> When you "use CTRL+C" in IE or OE, when exactly does the crash occur,
> >>>> when you use that key combination? When you try to paste (CTRL+V) it
> >>>> somewhere? How much data are you copying?
> >>>>
> >>>> What are your settings here?...
> >>>>
> >>>> IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous >
> >>>> Drag and drop or copy and paste
> >>>>
> >>>> * Restricted Sites is default for OE6 in WinXP.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-Windows (IE/OE) & Security
> >>>>
> >>>> ncpl wrote:
> >>>>> I have uninstalled the yahoo toolbar....no effect.
> >>>>>
> >>>>> I found 13 files for msvcrt.dll in various places and renamed them all
> >>>>> except the one in the system32 folder.
> >>>>>
> >>>>> The link for dll libraries tool is for win98. Is this correct ?
> >>>>> Problem is with XP Pro.
> >>>>>
> >>>>> Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
> >>>>> belong to SP2. If it is corrupted, how do I replace it ? I don't
> >>>>> really know what the reference to system file checker/msconfig is.
> >>>>>
> >>>>> I get the feeling we may be getting closer though....thanks for your
> >>>>> continued support
> >>>>>
> >>>>> best regards
> >>>>>
> >>>>> Nick
> >>>>> "PA Bear" wrote:
> >>>>>
> >>>>>> Corrected link for KB192123:
> >>>>>> http://support.microsoft.com/?kbid=192123 --
> >>>>>> ~PA Bear
> >>>>>>
> >>>>>> Sandi - Microsoft MVP wrote:
> >>>>>>> <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> >>>>>>> Also make sure you do not have more than one copy of msvcrt.dll
> >>>>>>> installed on your system - rename any *not* in c:\windows\system.
> >>>>>>>
> >>>>>>> Check that the version you have installed is correct as per this
> >>>>>>> link. It is possible another programme has replaced the correct
> >>>>>>> version of the DLL with a bad copy or incorrect version.
> >>>>>>>
> >>>>>>> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> >>>>>>>
> >>>>>>> It has been reported that replacing msvcrt.dll using System File
> >>>>>>> Checker/MSCONFIG has fixed the problem for some users.
> >>>>>>>
> >>>>>>> Yahoo Companion is known to cause this error sometimes.
> >>>>>>> Instructions on uninstalling here:
> >>>>>>>
> >>>>>>> How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> >>>>>>> (Q303047)
> >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> >>>>>>>
> >>>>>>>> PA Bear,
> >>>>>>>> Many thanks. Have tried the long shot. No joy. Still crashes.
> >>>>>>>>
> >>>>>>>> Will look into the hijackware next
> >>>>>>>>
> >>>>>>>>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> >>>>>>>>>
> >>>>>>>>> 2. Checking for/Help with Hijackware
> >>>>>>>>> http://aumha.org/a/parasite.htm
> >>>>>>>>> http://aumha.org/a/quickfix.htm
> >>>>>>>>> http://aumha.net/viewtopic.php?t=5878
> >>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
> >>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
> >>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
> >>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >>>>>>>>> http://defendingyourmachine.blogspot.com/
> >>>>>>>>> --
> >>>>>>>>> ncpl wrote:
> >>>>>>>>>> Appname: msimn.exe
> >>>>>>>>>> AppVer: 6.0.2900.2180
> >>>>>>>>>> Modname: msvcrt.dll
> >>>>>>>>>> Modver:7.0.2600.2180
> >>>>>>>>>> offset: 00037fd4
> >>>>>>>>>>
> >>>>>>>>>>> details button or hyperlink. Use it and provide more
> >>>>>>>>>>> information about the error message - we need to know what
> >>>>>>>>>>> modules (files) are involved in the crash.
> >>>>>>>>>>>
> >>>>>>>>>>>> In either app, if i use 'ctrl C', the app will terminate
> >>>>>>>>>>>> and a message
> >>>>>>>>>>>> sends
> >>>>>>>>>>>> to MS.
> >>>>>>>>>>>> This is becoming a real pain. I'm not sure what to try
> >>>>>>>>>>>> and re-install or how.
> >>>>>>>>>>>> I'm on XP Pro SP2. The problem doesn't exist with other
> >>>>>>>>>>>> apps e.g. Word.
> >>>>>>>>>>>>
> >>>>>>>>>>>> I've also posted in the OE area and have followed a few
> >>>>>>>>>>>> support trails but nothing seems to fit the things that
> >>>>>>>>>>>> i'm seeing .
> >>>>>>>>>>>>
> >>>>>>>>>>>> Help much appreciated.
> >>>>>>>>>>>>
> >>>>>>>>>>>> Nick
>
>

ncpl
07-09-2005, 11:06 PM
Further update....

Have followed some fixes kindly supplied by Jim E via the HJT log. However,
problem still persists.

Kind of stuck to know what to do next.

ncpl

"ncpl" wrote:

> Just a quick update:-
>
> I've posted details on aumha and swi forums and re-run all the shredder,
>
> Today, the error log send to MS actually returned with an Online Crash
> Analysis regarding add-ons. I have followed the workarounds and also
> disabled the 3rd party browser extensions. No improvement
>
> I haven't had any feedback yet regarding the HJT log.
>
> Any other avenues to explore would be really appreciated.
>
> Best regards
> ncpl
>
>
>
> "PA Bear" wrote:
>
> > When all else fails, HijackThis
> > use. It will help you to both identify and remove any hijackware/spyware.
> > **Post your files to http://forums.spywareinfo.com/,
> > http://castlecops.com/forum67.html or
> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
> > --
> > ~PA Bear
> >
> > ncpl wrote:
> > > PA,
> > >
> > > I have now followed all the links and run all recommended apps for ad and
> > > spyware removal. A few things were found and removed.
> > > Problem is not resolved though.
> > >
> > > What else can I try ?
> > >
> > > Many thanks
> > >
> > > Nick
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > >>>>>>>> 2. Checking for/Help with Hijackware
> > >>>>>>>> http://aumha.org/a/parasite.htm
> > >>>>>>>> http://aumha.org/a/quickfix.htm
> > >>>>>>>> http://aumha.net/viewtopic.php?t=5878
> > >>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
> > >>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
> > >>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
> > >>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > >>>>>>>> http://defendingyourmachine.blogspot.com/
> > >>
> > >> ncpl wrote:
> > >>> It occurs immediately when I either press ctrl c or use the edit/paste
> > >>> menu. In OE I've been creating a new mail (blank), entering just 5 or 6
> > >>> characters, highlighting them and trying copy. In IE I just have to
> > >>> select some text, press ctrl C and crash.
> > >>>
> > >>> What is the recommendation for hijackware ?
> > >>>
> > >>> many thanks
> > >>>
> > >>> Nick
> > >>>
> > >>> "PA Bear" wrote:
> > >>>
> > >>>> I think you'll find the problem is being caused by hijackware.
> > >>>>
> > >>>> When you "use CTRL+C" in IE or OE, when exactly does the crash occur,
> > >>>> when you use that key combination? When you try to paste (CTRL+V) it
> > >>>> somewhere? How much data are you copying?
> > >>>>
> > >>>> What are your settings here?...
> > >>>>
> > >>>> IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous >
> > >>>> Drag and drop or copy and paste
> > >>>>
> > >>>> * Restricted Sites is default for OE6 in WinXP.
> > >>>> --
> > >>>> ~Robear Dyer (PA Bear)
> > >>>> MS MVP-Windows (IE/OE) & Security
> > >>>>
> > >>>> ncpl wrote:
> > >>>>> I have uninstalled the yahoo toolbar....no effect.
> > >>>>>
> > >>>>> I found 13 files for msvcrt.dll in various places and renamed them all
> > >>>>> except the one in the system32 folder.
> > >>>>>
> > >>>>> The link for dll libraries tool is for win98. Is this correct ?
> > >>>>> Problem is with XP Pro.
> > >>>>>
> > >>>>> Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
> > >>>>> belong to SP2. If it is corrupted, how do I replace it ? I don't
> > >>>>> really know what the reference to system file checker/msconfig is.
> > >>>>>
> > >>>>> I get the feeling we may be getting closer though....thanks for your
> > >>>>> continued support
> > >>>>>
> > >>>>> best regards
> > >>>>>
> > >>>>> Nick
> > >>>>> "PA Bear" wrote:
> > >>>>>
> > >>>>>> Corrected link for KB192123:
> > >>>>>> http://support.microsoft.com/?kbid=192123 --
> > >>>>>> ~PA Bear
> > >>>>>>
> > >>>>>> Sandi - Microsoft MVP wrote:
> > >>>>>>> <Program> Causes Invalid Page Fault Error in Msvcrt.dll (Q192123)
> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> > >>>>>>> Also make sure you do not have more than one copy of msvcrt.dll
> > >>>>>>> installed on your system - rename any *not* in c:\windows\system.
> > >>>>>>>
> > >>>>>>> Check that the version you have installed is correct as per this
> > >>>>>>> link. It is possible another programme has replaced the correct
> > >>>>>>> version of the DLL with a bad copy or incorrect version.
> > >>>>>>>
> > >>>>>>> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> > >>>>>>>
> > >>>>>>> It has been reported that replacing msvcrt.dll using System File
> > >>>>>>> Checker/MSCONFIG has fixed the problem for some users.
> > >>>>>>>
> > >>>>>>> Yahoo Companion is known to cause this error sometimes.
> > >>>>>>> Instructions on uninstalling here:
> > >>>>>>>
> > >>>>>>> How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar
> > >>>>>>> (Q303047)
> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> > >>>>>>>
> > >>>>>>>> PA Bear,
> > >>>>>>>> Many thanks. Have tried the long shot. No joy. Still crashes.
> > >>>>>>>>
> > >>>>>>>> Will look into the hijackware next
> > >>>>>>>>
> > >>>>>>>>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> > >>>>>>>>>
> > >>>>>>>>> 2. Checking for/Help with Hijackware
> > >>>>>>>>> http://aumha.org/a/parasite.htm
> > >>>>>>>>> http://aumha.org/a/quickfix.htm
> > >>>>>>>>> http://aumha.net/viewtopic.php?t=5878
> > >>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
> > >>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
> > >>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
> > >>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > >>>>>>>>> http://defendingyourmachine.blogspot.com/
> > >>>>>>>>> --
> > >>>>>>>>> ncpl wrote:
> > >>>>>>>>>> Appname: msimn.exe
> > >>>>>>>>>> AppVer: 6.0.2900.2180
> > >>>>>>>>>> Modname: msvcrt.dll
> > >>>>>>>>>> Modver:7.0.2600.2180
> > >>>>>>>>>> offset: 00037fd4
> > >>>>>>>>>>
> > >>>>>>>>>>> details button or hyperlink. Use it and provide more
> > >>>>>>>>>>> information about the error message - we need to know what
> > >>>>>>>>>>> modules (files) are involved in the crash.
> > >>>>>>>>>>>
> > >>>>>>>>>>>> In either app, if i use 'ctrl C', the app will terminate
> > >>>>>>>>>>>> and a message
> > >>>>>>>>>>>> sends
> > >>>>>>>>>>>> to MS.
> > >>>>>>>>>>>> This is becoming a real pain. I'm not sure what to try
> > >>>>>>>>>>>> and re-install or how.
> > >>>>>>>>>>>> I'm on XP Pro SP2. The problem doesn't exist with other
> > >>>>>>>>>>>> apps e.g. Word.
> > >>>>>>>>>>>>
> > >>>>>>>>>>>> I've also posted in the OE area and have followed a few
> > >>>>>>>>>>>> support trails but nothing seems to fit the things that
> > >>>>>>>>>>>> i'm seeing .
> > >>>>>>>>>>>>
> > >>>>>>>>>>>> Help much appreciated.
> > >>>>>>>>>>>>
> > >>>>>>>>>>>> Nick
> >
> >

Sandi - Microsoft MVP
07-09-2005, 11:07 PM
Go back to the original advice. Replace the likely corrupted file. Start,
run, msconfig. Select 'expand file'

Type the name of the file in the 'file to restore' window. Hopefully you

--

__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:3CA0F658-0487-41E2-A74D-03E42E8638D6@microsoft.com...
> Further update....
>
> Have followed some fixes kindly supplied by Jim E via the HJT log.
> However,
> problem still persists.
>
> Kind of stuck to know what to do next.
>
>
> ncpl
>
>
>
>
>
> "ncpl" wrote:
>
>> Just a quick update:-
>>
>> I've posted details on aumha and swi forums and re-run all the shredder,
>>
>> Today, the error log send to MS actually returned with an Online Crash
>> Analysis regarding add-ons. I have followed the workarounds and also
>> disabled the 3rd party browser extensions. No improvement
>>
>> I haven't had any feedback yet regarding the HJT log.
>>
>> Any other avenues to explore would be really appreciated.
>>
>> Best regards
>> ncpl
>>
>>
>>
>> "PA Bear" wrote:
>>
>> > When all else fails, HijackThis
>> > use. It will help you to both identify and remove any
>> > hijackware/spyware.
>> > **Post your files to http://forums.spywareinfo.com/,
>> > http://castlecops.com/forum67.html or
>> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
>> > --
>> > ~PA Bear
>> >
>> > ncpl wrote:
>> > > PA,
>> > >
>> > > I have now followed all the links and run all recommended apps for ad
>> > > and
>> > > spyware removal. A few things were found and removed.
>> > > Problem is not resolved though.
>> > >
>> > > What else can I try ?
>> > >
>> > > Many thanks
>> > >
>> > > Nick
>> > >
>> > >
>> > > "PA Bear" wrote:
>> > >
>> > >>>>>>>> 2. Checking for/Help with Hijackware
>> > >>>>>>>> http://aumha.org/a/parasite.htm
>> > >>>>>>>> http://aumha.org/a/quickfix.htm
>> > >>>>>>>> http://aumha.net/viewtopic.php?t=5878
>> > >>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>> > >>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>> > >>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
>> > >>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> > >>>>>>>> http://defendingyourmachine.blogspot.com/
>> > >>
>> > >> ncpl wrote:
>> > >>> It occurs immediately when I either press ctrl c or use the
>> > >>> edit/paste
>> > >>> menu. In OE I've been creating a new mail (blank), entering just 5
>> > >>> or 6
>> > >>> characters, highlighting them and trying copy. In IE I just have
>> > >>> to
>> > >>> select some text, press ctrl C and crash.
>> > >>>
>> > >>> What is the recommendation for hijackware ?
>> > >>>
>> > >>> many thanks
>> > >>>
>> > >>> Nick
>> > >>>
>> > >>> "PA Bear" wrote:
>> > >>>
>> > >>>> I think you'll find the problem is being caused by hijackware.
>> > >>>>
>> > >>>> When you "use CTRL+C" in IE or OE, when exactly does the crash
>> > >>>> occur,
>> > >>>> when you use that key combination? When you try to paste (CTRL+V)
>> > >>>> it
>> > >>>> somewhere? How much data are you copying?
>> > >>>>
>> > >>>> What are your settings here?...
>> > >>>>
>> > >>>> IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous
>> > >>>> >
>> > >>>> Drag and drop or copy and paste
>> > >>>>
>> > >>>> * Restricted Sites is default for OE6 in WinXP.
>> > >>>> --
>> > >>>> ~Robear Dyer (PA Bear)
>> > >>>> MS MVP-Windows (IE/OE) & Security
>> > >>>>
>> > >>>> ncpl wrote:
>> > >>>>> I have uninstalled the yahoo toolbar....no effect.
>> > >>>>>
>> > >>>>> I found 13 files for msvcrt.dll in various places and renamed
>> > >>>>> them all
>> > >>>>> except the one in the system32 folder.
>> > >>>>>
>> > >>>>> The link for dll libraries tool is for win98. Is this correct ?
>> > >>>>> Problem is with XP Pro.
>> > >>>>>
>> > >>>>> Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
>> > >>>>> belong to SP2. If it is corrupted, how do I replace it ? I don't
>> > >>>>> really know what the reference to system file checker/msconfig
>> > >>>>> is.
>> > >>>>>
>> > >>>>> I get the feeling we may be getting closer though....thanks for
>> > >>>>> your
>> > >>>>> continued support
>> > >>>>>
>> > >>>>> best regards
>> > >>>>>
>> > >>>>> Nick
>> > >>>>> "PA Bear" wrote:
>> > >>>>>
>> > >>>>>> Corrected link for KB192123:
>> > >>>>>> http://support.microsoft.com/?kbid=192123 --
>> > >>>>>> ~PA Bear
>> > >>>>>>
>> > >>>>>> Sandi - Microsoft MVP wrote:
>> > >>>>>>> <Program> Causes Invalid Page Fault Error in Msvcrt.dll
>> > >>>>>>> (Q192123)
>> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
>> > >>>>>>> Also make sure you do not have more than one copy of msvcrt.dll
>> > >>>>>>> installed on your system - rename any *not* in
>> > >>>>>>> c:\windows\system.
>> > >>>>>>>
>> > >>>>>>> Check that the version you have installed is correct as per
>> > >>>>>>> this
>> > >>>>>>> link. It is possible another programme has replaced the correct
>> > >>>>>>> version of the DLL with a bad copy or incorrect version.
>> > >>>>>>>
>> > >>>>>>> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
>> > >>>>>>>
>> > >>>>>>> It has been reported that replacing msvcrt.dll using System
>> > >>>>>>> File
>> > >>>>>>> Checker/MSCONFIG has fixed the problem for some users.
>> > >>>>>>>
>> > >>>>>>> Yahoo Companion is known to cause this error sometimes.
>> > >>>>>>> Instructions on uninstalling here:
>> > >>>>>>>
>> > >>>>>>> How to Uninstall or Turn off the Yahoo! Companion Browser
>> > >>>>>>> Toolbar
>> > >>>>>>> (Q303047)
>> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
>> > >>>>>>>
>> > >>>>>>>> PA Bear,
>> > >>>>>>>> Many thanks. Have tried the long shot. No joy. Still
>> > >>>>>>>> crashes.
>> > >>>>>>>>
>> > >>>>>>>> Will look into the hijackware next
>> > >>>>>>>>
>> > >>>>>>>>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
>> > >>>>>>>>>
>> > >>>>>>>>> 2. Checking for/Help with Hijackware
>> > >>>>>>>>> http://aumha.org/a/parasite.htm
>> > >>>>>>>>> http://aumha.org/a/quickfix.htm
>> > >>>>>>>>> http://aumha.net/viewtopic.php?t=5878
>> > >>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>> > >>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>> > >>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
>> > >>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> > >>>>>>>>> http://defendingyourmachine.blogspot.com/
>> > >>>>>>>>> --
>> > >>>>>>>>> ncpl wrote:
>> > >>>>>>>>>> Appname: msimn.exe
>> > >>>>>>>>>> AppVer: 6.0.2900.2180
>> > >>>>>>>>>> Modname: msvcrt.dll
>> > >>>>>>>>>> Modver:7.0.2600.2180
>> > >>>>>>>>>> offset: 00037fd4
>> > >>>>>>>>>>
>> > >>>>>>>>>>> details button or hyperlink. Use it and provide more
>> > >>>>>>>>>>> information about the error message - we need to know what
>> > >>>>>>>>>>> modules (files) are involved in the crash.
>> > >>>>>>>>>>>
>> > >>>>>>>>>>>> In either app, if i use 'ctrl C', the app will terminate
>> > >>>>>>>>>>>> and a message
>> > >>>>>>>>>>>> sends
>> > >>>>>>>>>>>> to MS.
>> > >>>>>>>>>>>> This is becoming a real pain. I'm not sure what to try
>> > >>>>>>>>>>>> and re-install or how.
>> > >>>>>>>>>>>> I'm on XP Pro SP2. The problem doesn't exist with other
>> > >>>>>>>>>>>> apps e.g. Word.
>> > >>>>>>>>>>>>
>> > >>>>>>>>>>>> I've also posted in the OE area and have followed a few
>> > >>>>>>>>>>>> support trails but nothing seems to fit the things that
>> > >>>>>>>>>>>> i'm seeing .
>> > >>>>>>>>>>>>
>> > >>>>>>>>>>>> Help much appreciated.
>> > >>>>>>>>>>>>
>> > >>>>>>>>>>>> Nick
>> >
>> >

ncpl
07-09-2005, 11:07 PM
Hi Sandy,

http://aumha.net/viewtopic.php?t=13727

There's a bit of a Norton saga on this thread which ended with a re-install
of XP. So, problem is now resolved albeit without knowing exactly what
caused it. I had already replaced the msvcrt.dll file and deleted all other
copies. Unfortunately it didn't resolve it.

Anyhow, many thanks for your help on this.

Kind regards

ncpl

"Sandi - Microsoft MVP" wrote:

> Go back to the original advice. Replace the likely corrupted file. Start,
> run, msconfig. Select 'expand file'
>
> Type the name of the file in the 'file to restore' window. Hopefully you
>
> --
>
> __________________________________________
> Sandi's Site has changed - for instructions on how to
> find old URLs, go here:
> http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>
> Sandi - Microsoft MVP since 1999
> http://inetexplorer.mvps.org
>
> Visit the Internet Explorer Community
> http://www.microsoft.com/windows/ie/community/default.mspx
>
> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> news:3CA0F658-0487-41E2-A74D-03E42E8638D6@microsoft.com...
> > Further update....
> >
> > Have followed some fixes kindly supplied by Jim E via the HJT log.
> > However,
> > problem still persists.
> >
> > Kind of stuck to know what to do next.
> >
> >
> > ncpl
> >
> >
> >
> >
> >
> > "ncpl" wrote:
> >
> >> Just a quick update:-
> >>
> >> I've posted details on aumha and swi forums and re-run all the shredder,
> >>
> >> Today, the error log send to MS actually returned with an Online Crash
> >> Analysis regarding add-ons. I have followed the workarounds and also
> >> disabled the 3rd party browser extensions. No improvement
> >>
> >> I haven't had any feedback yet regarding the HJT log.
> >>
> >> Any other avenues to explore would be really appreciated.
> >>
> >> Best regards
> >> ncpl
> >>
> >>
> >>
> >> "PA Bear" wrote:
> >>
> >> > When all else fails, HijackThis
> >> > use. It will help you to both identify and remove any
> >> > hijackware/spyware.
> >> > **Post your files to http://forums.spywareinfo.com/,
> >> > http://castlecops.com/forum67.html or
> >> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
> >> > --
> >> > ~PA Bear
> >> >
> >> > ncpl wrote:
> >> > > PA,
> >> > >
> >> > > I have now followed all the links and run all recommended apps for ad
> >> > > and
> >> > > spyware removal. A few things were found and removed.
> >> > > Problem is not resolved though.
> >> > >
> >> > > What else can I try ?
> >> > >
> >> > > Many thanks
> >> > >
> >> > > Nick
> >> > >
> >> > >
> >> > > "PA Bear" wrote:
> >> > >
> >> > >>>>>>>> 2. Checking for/Help with Hijackware
> >> > >>>>>>>> http://aumha.org/a/parasite.htm
> >> > >>>>>>>> http://aumha.org/a/quickfix.htm
> >> > >>>>>>>> http://aumha.net/viewtopic.php?t=5878
> >> > >>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
> >> > >>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
> >> > >>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
> >> > >>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> > >>>>>>>> http://defendingyourmachine.blogspot.com/
> >> > >>
> >> > >> ncpl wrote:
> >> > >>> It occurs immediately when I either press ctrl c or use the
> >> > >>> edit/paste
> >> > >>> menu. In OE I've been creating a new mail (blank), entering just 5
> >> > >>> or 6
> >> > >>> characters, highlighting them and trying copy. In IE I just have
> >> > >>> to
> >> > >>> select some text, press ctrl C and crash.
> >> > >>>
> >> > >>> What is the recommendation for hijackware ?
> >> > >>>
> >> > >>> many thanks
> >> > >>>
> >> > >>> Nick
> >> > >>>
> >> > >>> "PA Bear" wrote:
> >> > >>>
> >> > >>>> I think you'll find the problem is being caused by hijackware.
> >> > >>>>
> >> > >>>> When you "use CTRL+C" in IE or OE, when exactly does the crash
> >> > >>>> occur,
> >> > >>>> when you use that key combination? When you try to paste (CTRL+V)
> >> > >>>> it
> >> > >>>> somewhere? How much data are you copying?
> >> > >>>>
> >> > >>>> What are your settings here?...
> >> > >>>>
> >> > >>>> IE Tools>Internet Options>Security>[zone*]> Custom > Miscellaneous
> >> > >>>> >
> >> > >>>> Drag and drop or copy and paste
> >> > >>>>
> >> > >>>> * Restricted Sites is default for OE6 in WinXP.
> >> > >>>> --
> >> > >>>> ~Robear Dyer (PA Bear)
> >> > >>>> MS MVP-Windows (IE/OE) & Security
> >> > >>>>
> >> > >>>> ncpl wrote:
> >> > >>>>> I have uninstalled the yahoo toolbar....no effect.
> >> > >>>>>
> >> > >>>>> I found 13 files for msvcrt.dll in various places and renamed
> >> > >>>>> them all
> >> > >>>>> except the one in the system32 folder.
> >> > >>>>>
> >> > >>>>> The link for dll libraries tool is for win98. Is this correct ?
> >> > >>>>> Problem is with XP Pro.
> >> > >>>>>
> >> > >>>>> Version of msvcrt.dll installed is 7.0.2600.2180 which seems to
> >> > >>>>> belong to SP2. If it is corrupted, how do I replace it ? I don't
> >> > >>>>> really know what the reference to system file checker/msconfig
> >> > >>>>> is.
> >> > >>>>>
> >> > >>>>> I get the feeling we may be getting closer though....thanks for
> >> > >>>>> your
> >> > >>>>> continued support
> >> > >>>>>
> >> > >>>>> best regards
> >> > >>>>>
> >> > >>>>> Nick
> >> > >>>>> "PA Bear" wrote:
> >> > >>>>>
> >> > >>>>>> Corrected link for KB192123:
> >> > >>>>>> http://support.microsoft.com/?kbid=192123 --
> >> > >>>>>> ~PA Bear
> >> > >>>>>>
> >> > >>>>>> Sandi - Microsoft MVP wrote:
> >> > >>>>>>> <Program> Causes Invalid Page Fault Error in Msvcrt.dll
> >> > >>>>>>> (Q192123)
> >> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
> >> > >>>>>>> Also make sure you do not have more than one copy of msvcrt.dll
> >> > >>>>>>> installed on your system - rename any *not* in
> >> > >>>>>>> c:\windows\system.
> >> > >>>>>>>
> >> > >>>>>>> Check that the version you have installed is correct as per
> >> > >>>>>>> this
> >> > >>>>>>> link. It is possible another programme has replaced the correct
> >> > >>>>>>> version of the DLL with a bad copy or incorrect version.
> >> > >>>>>>>
> >> > >>>>>>> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
> >> > >>>>>>>
> >> > >>>>>>> It has been reported that replacing msvcrt.dll using System
> >> > >>>>>>> File
> >> > >>>>>>> Checker/MSCONFIG has fixed the problem for some users.
> >> > >>>>>>>
> >> > >>>>>>> Yahoo Companion is known to cause this error sometimes.
> >> > >>>>>>> Instructions on uninstalling here:
> >> > >>>>>>>
> >> > >>>>>>> How to Uninstall or Turn off the Yahoo! Companion Browser
> >> > >>>>>>> Toolbar
> >> > >>>>>>> (Q303047)
> >> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
> >> > >>>>>>>
> >> > >>>>>>>> PA Bear,
> >> > >>>>>>>> Many thanks. Have tried the long shot. No joy. Still
> >> > >>>>>>>> crashes.
> >> > >>>>>>>>
> >> > >>>>>>>> Will look into the hijackware next
> >> > >>>>>>>>
> >> > >>>>>>>>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
> >> > >>>>>>>>>
> >> > >>>>>>>>> 2. Checking for/Help with Hijackware
> >> > >>>>>>>>> http://aumha.org/a/parasite.htm
> >> > >>>>>>>>> http://aumha.org/a/quickfix.htm
> >> > >>>>>>>>> http://aumha.net/viewtopic.php?t=5878
> >> > >>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
> >> > >>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
> >> > >>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
> >> > >>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> > >>>>>>>>> http://defendingyourmachine.blogspot.com/
> >> > >>>>>>>>> --
> >> > >>>>>>>>> ncpl wrote:
> >> > >>>>>>>>>> Appname: msimn.exe
> >> > >>>>>>>>>> AppVer: 6.0.2900.2180
> >> > >>>>>>>>>> Modname: msvcrt.dll
> >> > >>>>>>>>>> Modver:7.0.2600.2180
> >> > >>>>>>>>>> offset: 00037fd4
> >> > >>>>>>>>>>
> >> > >>>>>>>>>>> details button or hyperlink. Use it and provide more
> >> > >>>>>>>>>>> information about the error message - we need to know what
> >> > >>>>>>>>>>> modules (files) are involved in the crash.
> >> > >>>>>>>>>>>
> >> > >>>>>>>>>>>> In either app, if i use 'ctrl C', the app will terminate
> >> > >>>>>>>>>>>> and a message
> >> > >>>>>>>>>>>> sends
> >> > >>>>>>>>>>>> to MS.
> >> > >>>>>>>>>>>> This is becoming a real pain. I'm not sure what to try
> >> > >>>>>>>>>>>> and re-install or how.
> >> > >>>>>>>>>>>> I'm on XP Pro SP2. The problem doesn't exist with other
> >> > >>>>>>>>>>>> apps e.g. Word.
> >> > >>>>>>>>>>>>
> >> > >>>>>>>>>>>> I've also posted in the OE area and have followed a few
> >> > >>>>>>>>>>>> support trails but nothing seems to fit the things that
> >> > >>>>>>>>>>>> i'm seeing .
> >> > >>>>>>>>>>>>
> >> > >>>>>>>>>>>> Help much appreciated.
> >> > >>>>>>>>>>>>
> >> > >>>>>>>>>>>> Nick
> >> >
> >> >
>
>
>

Sandi - Microsoft MVP
07-09-2005, 11:07 PM
Thanks for the update :)

--

__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"ncpl" <ncpl@discussions.microsoft.com> wrote in message
news:EB1EAA16-0D1B-4DA5-B7D8-DD76A9A9FBD2@microsoft.com...
> Hi Sandy,
>
> http://aumha.net/viewtopic.php?t=13727
>
> There's a bit of a Norton saga on this thread which ended with a
> re-install
> of XP. So, problem is now resolved albeit without knowing exactly what
> caused it. I had already replaced the msvcrt.dll file and deleted all
> other
> copies. Unfortunately it didn't resolve it.
>
> Anyhow, many thanks for your help on this.
>
> Kind regards
>
> ncpl
>
> "Sandi - Microsoft MVP" wrote:
>
>> Go back to the original advice. Replace the likely corrupted file.
>> Start,
>> run, msconfig. Select 'expand file'
>>
>> Type the name of the file in the 'file to restore' window. Hopefully you
>>
>> --
>>
>> __________________________________________
>> Sandi's Site has changed - for instructions on how to
>> find old URLs, go here:
>> http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>>
>> Sandi - Microsoft MVP since 1999
>> http://inetexplorer.mvps.org
>>
>> Visit the Internet Explorer Community
>> http://www.microsoft.com/windows/ie/community/default.mspx
>>
>> "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> news:3CA0F658-0487-41E2-A74D-03E42E8638D6@microsoft.com...
>> > Further update....
>> >
>> > Have followed some fixes kindly supplied by Jim E via the HJT log.
>> > However,
>> > problem still persists.
>> >
>> > Kind of stuck to know what to do next.
>> >
>> >
>> > ncpl
>> >
>> >
>> >
>> >
>> >
>> > "ncpl" wrote:
>> >
>> >> Just a quick update:-
>> >>
>> >> I've posted details on aumha and swi forums and re-run all the
>> >> shredder,
>> >>
>> >> Today, the error log send to MS actually returned with an Online Crash
>> >> Analysis regarding add-ons. I have followed the workarounds and also
>> >> disabled the 3rd party browser extensions. No improvement
>> >>
>> >> I haven't had any feedback yet regarding the HJT log.
>> >>
>> >> Any other avenues to explore would be really appreciated.
>> >>
>> >> Best regards
>> >> ncpl
>> >>
>> >>
>> >>
>> >> "PA Bear" wrote:
>> >>
>> >> > When all else fails, HijackThis
>> >> > use. It will help you to both identify and remove any
>> >> > hijackware/spyware.
>> >> > **Post your files to http://forums.spywareinfo.com/,
>> >> > http://castlecops.com/forum67.html or
>> >> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
>> >> > --
>> >> > ~PA Bear
>> >> >
>> >> > ncpl wrote:
>> >> > > PA,
>> >> > >
>> >> > > I have now followed all the links and run all recommended apps for
>> >> > > and
>> >> > > spyware removal. A few things were found and removed.
>> >> > > Problem is not resolved though.
>> >> > >
>> >> > > What else can I try ?
>> >> > >
>> >> > > Many thanks
>> >> > >
>> >> > > Nick
>> >> > >
>> >> > >
>> >> > > "PA Bear" wrote:
>> >> > >
>> >> > >>>>>>>> 2. Checking for/Help with Hijackware
>> >> > >>>>>>>> http://aumha.org/a/parasite.htm
>> >> > >>>>>>>> http://aumha.org/a/quickfix.htm
>> >> > >>>>>>>> http://aumha.net/viewtopic.php?t=5878
>> >> > >>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>> >> > >>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>> >> > >>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
>> >> > >>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> >> > >>>>>>>> http://defendingyourmachine.blogspot.com/
>> >> > >>
>> >> > >> ncpl wrote:
>> >> > >>> It occurs immediately when I either press ctrl c or use the
>> >> > >>> edit/paste
>> >> > >>> menu. In OE I've been creating a new mail (blank), entering just
>> >> > >>> 5
>> >> > >>> or 6
>> >> > >>> characters, highlighting them and trying copy. In IE I just
>> >> > >>> have
>> >> > >>> to
>> >> > >>> select some text, press ctrl C and crash.
>> >> > >>>
>> >> > >>> What is the recommendation for hijackware ?
>> >> > >>>
>> >> > >>> many thanks
>> >> > >>>
>> >> > >>> Nick
>> >> > >>>
>> >> > >>> "PA Bear" wrote:
>> >> > >>>
>> >> > >>>> I think you'll find the problem is being caused by hijackware.
>> >> > >>>>
>> >> > >>>> When you "use CTRL+C" in IE or OE, when exactly does the crash
>> >> > >>>> occur,
>> >> > >>>> when you use that key combination? When you try to paste
>> >> > >>>> (CTRL+V)
>> >> > >>>> it
>> >> > >>>> somewhere? How much data are you copying?
>> >> > >>>>
>> >> > >>>> What are your settings here?...
>> >> > >>>>
>> >> > >>>> IE Tools>Internet Options>Security>[zone*]> Custom >
>> >> > >>>> Miscellaneous
>> >> > >>>> >
>> >> > >>>> Drag and drop or copy and paste
>> >> > >>>>
>> >> > >>>> * Restricted Sites is default for OE6 in WinXP.
>> >> > >>>> --
>> >> > >>>> ~Robear Dyer (PA Bear)
>> >> > >>>> MS MVP-Windows (IE/OE) & Security
>> >> > >>>>
>> >> > >>>> ncpl wrote:
>> >> > >>>>> I have uninstalled the yahoo toolbar....no effect.
>> >> > >>>>>
>> >> > >>>>> I found 13 files for msvcrt.dll in various places and renamed
>> >> > >>>>> them all
>> >> > >>>>> except the one in the system32 folder.
>> >> > >>>>>
>> >> > >>>>> The link for dll libraries tool is for win98. Is this correct
>> >> > >>>>> ?
>> >> > >>>>> Problem is with XP Pro.
>> >> > >>>>>
>> >> > >>>>> Version of msvcrt.dll installed is 7.0.2600.2180 which seems
>> >> > >>>>> to
>> >> > >>>>> belong to SP2. If it is corrupted, how do I replace it ? I
>> >> > >>>>> don't
>> >> > >>>>> really know what the reference to system file checker/msconfig
>> >> > >>>>> is.
>> >> > >>>>>
>> >> > >>>>> I get the feeling we may be getting closer though....thanks
>> >> > >>>>> for
>> >> > >>>>> your
>> >> > >>>>> continued support
>> >> > >>>>>
>> >> > >>>>> best regards
>> >> > >>>>>
>> >> > >>>>> Nick
>> >> > >>>>> "PA Bear" wrote:
>> >> > >>>>>
>> >> > >>>>>> Corrected link for KB192123:
>> >> > >>>>>> http://support.microsoft.com/?kbid=192123 --
>> >> > >>>>>> ~PA Bear
>> >> > >>>>>>
>> >> > >>>>>> Sandi - Microsoft MVP wrote:
>> >> > >>>>>>> <Program> Causes Invalid Page Fault Error in Msvcrt.dll
>> >> > >>>>>>> (Q192123)
>> >> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
>> >> > >>>>>>> Also make sure you do not have more than one copy of
>> >> > >>>>>>> msvcrt.dll
>> >> > >>>>>>> installed on your system - rename any *not* in
>> >> > >>>>>>> c:\windows\system.
>> >> > >>>>>>>
>> >> > >>>>>>> Check that the version you have installed is correct as per
>> >> > >>>>>>> this
>> >> > >>>>>>> link. It is possible another programme has replaced the
>> >> > >>>>>>> correct
>> >> > >>>>>>> version of the DLL with a bad copy or incorrect version.
>> >> > >>>>>>>
>> >> > >>>>>>> http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
>> >> > >>>>>>>
>> >> > >>>>>>> It has been reported that replacing msvcrt.dll using System
>> >> > >>>>>>> File
>> >> > >>>>>>> Checker/MSCONFIG has fixed the problem for some users.
>> >> > >>>>>>>
>> >> > >>>>>>> Yahoo Companion is known to cause this error sometimes.
>> >> > >>>>>>> Instructions on uninstalling here:
>> >> > >>>>>>>
>> >> > >>>>>>> How to Uninstall or Turn off the Yahoo! Companion Browser
>> >> > >>>>>>> Toolbar
>> >> > >>>>>>> (Q303047)
>> >> > >>>>>>> http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
>> >> > >>>>>>>
>> >> > >>>>>>>> PA Bear,
>> >> > >>>>>>>> Many thanks. Have tried the long shot. No joy. Still
>> >> > >>>>>>>> crashes.
>> >> > >>>>>>>>
>> >> > >>>>>>>> Will look into the hijackware next
>> >> > >>>>>>>>
>> >> > >>>>>>>>> 1. Longshot: Reinstall Windows 5.6 Scripting Engine:
>> >> > >>>>>>>>>
>> >> > >>>>>>>>> 2. Checking for/Help with Hijackware
>> >> > >>>>>>>>> http://aumha.org/a/parasite.htm
>> >> > >>>>>>>>> http://aumha.org/a/quickfix.htm
>> >> > >>>>>>>>> http://aumha.net/viewtopic.php?t=5878
>> >> > >>>>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>> >> > >>>>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>> >> > >>>>>>>>> http://inetexplorer.mvps.org/data/tshoot.htm
>> >> > >>>>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> >> > >>>>>>>>> http://defendingyourmachine.blogspot.com/
>> >> > >>>>>>>>> --
>> >> > >>>>>>>>> ncpl wrote:
>> >> > >>>>>>>>>> Appname: msimn.exe
>> >> > >>>>>>>>>> AppVer: 6.0.2900.2180
>> >> > >>>>>>>>>> Modname: msvcrt.dll
>> >> > >>>>>>>>>> Modver:7.0.2600.2180
>> >> > >>>>>>>>>> offset: 00037fd4
>> >> > >>>>>>>>>>
>> >> > >>>>>>>>>>> a
>> >> > >>>>>>>>>>> details button or hyperlink. Use it and provide more
>> >> > >>>>>>>>>>> information about the error message - we need to know
>> >> > >>>>>>>>>>> what
>> >> > >>>>>>>>>>> modules (files) are involved in the crash.
>> >> > >>>>>>>>>>>
>> >> > >>>>>>>>>>>> In either app, if i use 'ctrl C', the app will
>> >> > >>>>>>>>>>>> terminate
>> >> > >>>>>>>>>>>> and a message
>> >> > >>>>>>>>>>>> sends
>> >> > >>>>>>>>>>>> to MS.
>> >> > >>>>>>>>>>>> This is becoming a real pain. I'm not sure what to try
>> >> > >>>>>>>>>>>> and re-install or how.
>> >> > >>>>>>>>>>>> I'm on XP Pro SP2. The problem doesn't exist with
>> >> > >>>>>>>>>>>> other
>> >> > >>>>>>>>>>>> apps e.g. Word.
>> >> > >>>>>>>>>>>>
>> >> > >>>>>>>>>>>> I've also posted in the OE area and have followed a few
>> >> > >>>>>>>>>>>> support trails but nothing seems to fit the things that
>> >> > >>>>>>>>>>>> i'm seeing .
>> >> > >>>>>>>>>>>>
>> >> > >>>>>>>>>>>> Help much appreciated.
>> >> > >>>>>>>>>>>>
>> >> > >>>>>>>>>>>> Nick
>> >> >
>> >> >
>>
>>
>>

PA Bear
07-09-2005, 11:07 PM
One of several [censored] Norton sagas in the past week! <grrr>

ncpl wrote:[color=blue]
> Hi Sandy,
>
> [url]http://aumha.net/viewtopic.php?t=13727[/url]
>
> There's a bit of a Norton saga on this thread which ended with a
> re-install of XP. So, problem is now resolved albeit without knowing
> exactly what caused it. I had already replaced the msvcrt.dll file and
> deleted all other copies. Unfortunately it didn't resolve it.
>
> Anyhow, many thanks for your help on this.
>
> Kind regards
>
> ncpl
>
> "Sandi - Microsoft MVP" wrote:
>[color=green]
> > Go back to the original advice. Replace the likely corrupted file.
> > Start, run, msconfig. Select 'expand file'
> >
> > Type the name of the file in the 'file to restore' window. Hopefully
> > you will not need to enter any more information than that.
> >
> > --
> >
> > __________________________________________
> > Sandi's Site has changed - for instructions on how to
> > find old URLs, go here:
> > [url]http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx[/url]
> >
> > Sandi - Microsoft MVP since 1999
> > [url]http://inetexplorer.mvps.org[/url]
> >
> > Visit the Internet Explorer Community
> > [url]http://www.microsoft.com/windows/ie/community/default.mspx[/url]
> >
> > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
> > news:3CA0F658-0487-41E2-A74D-03E42E8638D6@microsoft.com...[color=darkred]
> > > Further update....
> > >
> > > Have followed some fixes kindly supplied by Jim E via the HJT log.
> > > However,
> > > problem still persists.
> > >
> > > Kind of stuck to know what to do next.
> > >
> > >
> > > ncpl
> > >
> > >
> > >
> > >
> > >
> > > "ncpl" wrote:
> > >
> > > > Just a quick update:-
> > > >
> > > > I've posted details on aumha and swi forums and re-run all the
> > > > shredder, adaware apps etc.
> > > >
> > > > Today, the error log send to MS actually returned with an Online
> > > > Crash Analysis regarding add-ons. I have followed the workarounds
> > > > and also disabled the 3rd party browser extensions. No improvement
> > > >
> > > > I haven't had any feedback yet regarding the HJT log.
> > > >
> > > > Any other avenues to explore would be really appreciated.
> > > >
> > > > Best regards
> > > > ncpl
> > > >
> > > >
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > When all else fails, HijackThis
> > > > > to use. It will help you to both identify and remove any
> > > > > hijackware/spyware.
> > > > > **Post your files to [url]http://forums.spywareinfo.com/[/url],
> > > > > [url]http://castlecops.com/forum67.html[/url] or
> > > > > [url]http://aumha.net/viewforum.php?f=30[/url] for expert analysis, not
> > > > > here.** --
> > > > > ~PA Bear
> > > > >
> > > > > ncpl wrote:
> > > > > > PA,
> > > > > >
> > > > > > I have now followed all the links and run all recommended apps
> > > > > > for ad and
> > > > > > spyware removal. A few things were found and removed.
> > > > > > Problem is not resolved though.
> > > > > >
> > > > > > What else can I try ?
> > > > > >
> > > > > > Many thanks
> > > > > >
> > > > > > Nick
> > > > > >
> > > > > >
> > > > > > "PA Bear" wrote:
> > > > > >
> > > > > > > > > > > > > 2. Checking for/Help with Hijackware
> > > > > > > > > > > > > [url]http://aumha.org/a/parasite.htm[/url]
> > > > > > > > > > > > > [url]http://aumha.org/a/quickfix.htm[/url]
> > > > > > > > > > > > > [url]http://aumha.net/viewtopic.php?t=5878[/url]
> > > > > > > > > > > > > [url]http://mvps.org/winhelp2002/unwanted.htm[/url]
> > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/prevention.htm[/url]
> > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/tshoot.htm[/url]
> > > > > > > > > > > > > [url]http://www.mvps.org/sramesh2k/Malware_Defence.htm[/url]
> > > > > > > > > > > > > [url]http://defendingyourmachine.blogspot.com/[/url]
> > > > > > >
> > > > > > > ncpl wrote:
> > > > > > > > It occurs immediately when I either press ctrl c or use the
> > > > > > > > edit/paste
> > > > > > > > menu. In OE I've been creating a new mail (blank), entering
> > > > > > > > just 5 or 6
> > > > > > > > characters, highlighting them and trying copy. In IE I
> > > > > > > > just have to
> > > > > > > > select some text, press ctrl C and crash.
> > > > > > > >
> > > > > > > > What is the recommendation for hijackware ?
> > > > > > > >
> > > > > > > > many thanks
> > > > > > > >
> > > > > > > > Nick
> > > > > > > >
> > > > > > > > "PA Bear" wrote:
> > > > > > > >
> > > > > > > > > I think you'll find the problem is being caused by
> > > > > > > > > hijackware.
> > > > > > > > >
> > > > > > > > > When you "use CTRL+C" in IE or OE, when exactly does the
> > > > > > > > > crash occur,
> > > > > > > > > when you use that key combination? When you try to paste
> > > > > > > > > (CTRL+V) it
> > > > > > > > > somewhere? How much data are you copying?
> > > > > > > > >
> > > > > > > > > What are your settings here?...
> > > > > > > > >
> > > > > > > > > IE Tools>Internet Options>Security>[zone*]> Custom >
> > > > > > > > > Miscellaneous >
> > > > > > > > > Drag and drop or copy and paste
> > > > > > > > >
> > > > > > > > > * Restricted Sites is default for OE6 in WinXP.
> > > > > > > > > --
> > > > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > > > MS MVP-Windows (IE/OE) & Security
> > > > > > > > >
> > > > > > > > > ncpl wrote:
> > > > > > > > > > I have uninstalled the yahoo toolbar....no effect.
> > > > > > > > > >
> > > > > > > > > > I found 13 files for msvcrt.dll in various places and
> > > > > > > > > > renamed them all
> > > > > > > > > > except the one in the system32 folder.
> > > > > > > > > >
> > > > > > > > > > The link for dll libraries tool is for win98. Is this
> > > > > > > > > > correct ? Problem is with XP Pro.
> > > > > > > > > >
> > > > > > > > > > Version of msvcrt.dll installed is 7.0.2600.2180 which
> > > > > > > > > > seems to belong to SP2. If it is corrupted, how do I
> > > > > > > > > > replace it ? I don't really know what the reference to
> > > > > > > > > > system file checker/msconfig is.
> > > > > > > > > >
> > > > > > > > > > I get the feeling we may be getting closer
> > > > > > > > > > though....thanks for your
> > > > > > > > > > continued support
> > > > > > > > > >
> > > > > > > > > > best regards
> > > > > > > > > >
> > > > > > > > > > Nick
> > > > > > > > > > "PA Bear" wrote:
> > > > > > > > > >
> > > > > > > > > > > Corrected link for KB192123:
> > > > > > > > > > > [url]http://support.microsoft.com/?kbid=192123[/url] --
> > > > > > > > > > > ~PA Bear
> > > > > > > > > > >
> > > > > > > > > > > Sandi - Microsoft MVP wrote:
> > > > > > > > > > > > <Program> Causes Invalid Page Fault Error in
> > > > > > > > > > > > Msvcrt.dll (Q192123)
> > > > > > > > > > > > [url]http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123[/url]
> > > > > > > > > > > > Also make sure you do not have more than one copy
> > > > > > > > > > > > of msvcrt.dll installed on your system - rename any
> > > > > > > > > > > > *not* in c:\windows\system.
> > > > > > > > > > > >
> > > > > > > > > > > > Check that the version you have installed is
> > > > > > > > > > > > correct as per this
> > > > > > > > > > > > link. It is possible another programme has replaced
> > > > > > > > > > > > the correct version of the DLL with a bad copy or
> > > > > > > > > > > > incorrect version.
> > > > > > > > > > > >
> > > > > > > > > > > > [url]http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?[/url]
> > > > > > > > > > > >
> > > > > > > > > > > > It has been reported that replacing msvcrt.dll
> > > > > > > > > > > > using System File
> > > > > > > > > > > > Checker/MSCONFIG has fixed the problem for some
> > > > > > > > > > > > users.
> > > > > > > > > > > >
> > > > > > > > > > > > Yahoo Companion is known to cause this error
> > > > > > > > > > > > sometimes. Instructions on uninstalling here:
> > > > > > > > > > > >
> > > > > > > > > > > > How to Uninstall or Turn off the Yahoo! Companion
> > > > > > > > > > > > Browser Toolbar
> > > > > > > > > > > > (Q303047)
> > > > > > > > > > > > [url]http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047[/url]
> > > > > > > > > > > >
> > > > > > > > > > > > > PA Bear,
> > > > > > > > > > > > > Many thanks. Have tried the long shot. No joy.
> > > > > > > > > > > > > Still crashes.
> > > > > > > > > > > > >
> > > > > > > > > > > > > Will look into the hijackware next
> > > > > > > > > > > > >
> > > > > > > > > > > > > > 1. Longshot: Reinstall Windows 5.6 Scripting
> > > > > > > > > > > > > > Engine:
> > > > > > > > > > > > > > [url]http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en[/url]
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > 2. Checking for/Help with Hijackware
> > > > > > > > > > > > > > [url]http://aumha.org/a/parasite.htm[/url]
> > > > > > > > > > > > > > [url]http://aumha.org/a/quickfix.htm[/url]
> > > > > > > > > > > > > > [url]http://aumha.net/viewtopic.php?t=5878[/url]
> > > > > > > > > > > > > > [url]http://mvps.org/winhelp2002/unwanted.htm[/url]
> > > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/prevention.htm[/url]
> > > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/tshoot.htm[/url]
> > > > > > > > > > > > > > [url]http://www.mvps.org/sramesh2k/Malware_Defence.htm[/url]
> > > > > > > > > > > > > > [url]http://defendingyourmachine.blogspot.com/[/url]
> > > > > > > > > > > > > > --
> > > > > > > > > > > > > > ncpl wrote:
> > > > > > > > > > > > > > > Appname: msimn.exe
> > > > > > > > > > > > > > > AppVer: 6.0.2900.2180
> > > > > > > > > > > > > > > Modname: msvcrt.dll
> > > > > > > > > > > > > > > Modver:7.0.2600.2180
> > > > > > > > > > > > > > > offset: 00037fd4
> > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > We need more information about the crash.
> > > > > > > > > > > > > > > > There will be a details button or
> > > > > > > > > > > > > > > > hyperlink. Use it and provide more
> > > > > > > > > > > > > > > > information about the error message - we
> > > > > > > > > > > > > > > > need to know what modules (files) are
> > > > > > > > > > > > > > > > involved in the crash.
> > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > In either app, if i use 'ctrl C', the app
> > > > > > > > > > > > > > > > > will terminate and a message
> > > > > > > > > > > > > > > > > sends
> > > > > > > > > > > > > > > > > to MS.
> > > > > > > > > > > > > > > > > This is becoming a real pain. I'm not
> > > > > > > > > > > > > > > > > sure what to try and re-install or how.
> > > > > > > > > > > > > > > > > I'm on XP Pro SP2. The problem doesn't
> > > > > > > > > > > > > > > > > exist with other apps e.g. Word.
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > I've also posted in the OE area and have
> > > > > > > > > > > > > > > > > followed a few support trails but nothing
> > > > > > > > > > > > > > > > > seems to fit the things that i'm seeing .
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > Help much appreciated.
> > > > > > > > > > > > > > > > >
> > > > > > > > > > > > > > > > > Nick[/color][/color][/color]

Sandi - Microsoft MVP
07-09-2005, 11:11 PM
This week? You're an optimist. They've been causing problems for years.

--

__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"PA Bear" <PABearMVP@gmail.com> wrote in message
news:enZlEU5YFHA.3280@TK2MSFTNGP09.phx.gbl...
> One of several [censored] Norton sagas in the past week! <grrr>
>
> ncpl wrote:[color=green]
>> Hi Sandy,
>>
>> [url]http://aumha.net/viewtopic.php?t=13727[/url]
>>
>> There's a bit of a Norton saga on this thread which ended with a
>> re-install of XP. So, problem is now resolved albeit without knowing
>> exactly what caused it. I had already replaced the msvcrt.dll file and
>> deleted all other copies. Unfortunately it didn't resolve it.
>>
>> Anyhow, many thanks for your help on this.
>>
>> Kind regards
>>
>> ncpl
>>
>> "Sandi - Microsoft MVP" wrote:
>>[color=darkred]
>> > Go back to the original advice. Replace the likely corrupted file.
>> > Start, run, msconfig. Select 'expand file'
>> >
>> > Type the name of the file in the 'file to restore' window. Hopefully
>> > you will not need to enter any more information than that.
>> >
>> > --
>> >
>> > __________________________________________
>> > Sandi's Site has changed - for instructions on how to
>> > find old URLs, go here:
>> > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>> >
>> > Sandi - Microsoft MVP since 1999
>> > http://inetexplorer.mvps.org
>> >
>> > Visit the Internet Explorer Community
>> > http://www.microsoft.com/windows/ie/community/default.mspx
>> >
>> > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>> > news:3CA0F658-0487-41E2-A74D-03E42E8638D6@microsoft.com...
>> > > Further update....
>> > >
>> > > Have followed some fixes kindly supplied by Jim E via the HJT log.
>> > > However,
>> > > problem still persists.
>> > >
>> > > Kind of stuck to know what to do next.
>> > >
>> > >
>> > > ncpl
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > "ncpl" wrote:
>> > >
>> > > > Just a quick update:-
>> > > >
>> > > > I've posted details on aumha and swi forums and re-run all the
>> > > > shredder, adaware apps etc.
>> > > >
>> > > > Today, the error log send to MS actually returned with an Online
>> > > > Crash Analysis regarding add-ons. I have followed the workarounds
>> > > > and also disabled the 3rd party browser extensions. No improvement
>> > > >
>> > > > I haven't had any feedback yet regarding the HJT log.
>> > > >
>> > > > Any other avenues to explore would be really appreciated.
>> > > >
>> > > > Best regards
>> > > > ncpl
>> > > >
>> > > >
>> > > >
>> > > > "PA Bear" wrote:
>> > > >
>> > > > > When all else fails, HijackThis
>> > > > > to use. It will help you to both identify and remove any
>> > > > > hijackware/spyware.
>> > > > > **Post your files to [url]http://forums.spywareinfo.com/[/url],
>> > > > > [url]http://castlecops.com/forum67.html[/url] or
>> > > > > [url]http://aumha.net/viewforum.php?f=30[/url] for expert analysis, not
>> > > > > here.** --
>> > > > > ~PA Bear
>> > > > >
>> > > > > ncpl wrote:
>> > > > > > PA,
>> > > > > >
>> > > > > > I have now followed all the links and run all recommended apps
>> > > > > > for ad and
>> > > > > > spyware removal. A few things were found and removed.
>> > > > > > Problem is not resolved though.
>> > > > > >
>> > > > > > What else can I try ?
>> > > > > >
>> > > > > > Many thanks
>> > > > > >
>> > > > > > Nick
>> > > > > >
>> > > > > >
>> > > > > > "PA Bear" wrote:
>> > > > > >
>> > > > > > > > > > > > > 2. Checking for/Help with Hijackware
>> > > > > > > > > > > > > [url]http://aumha.org/a/parasite.htm[/url]
>> > > > > > > > > > > > > [url]http://aumha.org/a/quickfix.htm[/url]
>> > > > > > > > > > > > > [url]http://aumha.net/viewtopic.php?t=5878[/url]
>> > > > > > > > > > > > > [url]http://mvps.org/winhelp2002/unwanted.htm[/url]
>> > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/prevention.htm[/url]
>> > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/tshoot.htm[/url]
>> > > > > > > > > > > > > [url]http://www.mvps.org/sramesh2k/Malware_Defence.htm[/url]
>> > > > > > > > > > > > > [url]http://defendingyourmachine.blogspot.com/[/url]
>> > > > > > >
>> > > > > > > ncpl wrote:
>> > > > > > > > It occurs immediately when I either press ctrl c or use the
>> > > > > > > > edit/paste
>> > > > > > > > menu. In OE I've been creating a new mail (blank), entering
>> > > > > > > > just 5 or 6
>> > > > > > > > characters, highlighting them and trying copy. In IE I
>> > > > > > > > just have to
>> > > > > > > > select some text, press ctrl C and crash.
>> > > > > > > >
>> > > > > > > > What is the recommendation for hijackware ?
>> > > > > > > >
>> > > > > > > > many thanks
>> > > > > > > >
>> > > > > > > > Nick
>> > > > > > > >
>> > > > > > > > "PA Bear" wrote:
>> > > > > > > >
>> > > > > > > > > I think you'll find the problem is being caused by
>> > > > > > > > > hijackware.
>> > > > > > > > >
>> > > > > > > > > When you "use CTRL+C" in IE or OE, when exactly does the
>> > > > > > > > > crash occur,
>> > > > > > > > > when you use that key combination? When you try to paste
>> > > > > > > > > (CTRL+V) it
>> > > > > > > > > somewhere? How much data are you copying?
>> > > > > > > > >
>> > > > > > > > > What are your settings here?...
>> > > > > > > > >
>> > > > > > > > > IE Tools>Internet Options>Security>[zone*]> Custom >
>> > > > > > > > > Miscellaneous >
>> > > > > > > > > Drag and drop or copy and paste
>> > > > > > > > >
>> > > > > > > > > * Restricted Sites is default for OE6 in WinXP.
>> > > > > > > > > --
>> > > > > > > > > ~Robear Dyer (PA Bear)
>> > > > > > > > > MS MVP-Windows (IE/OE) & Security
>> > > > > > > > >
>> > > > > > > > > ncpl wrote:
>> > > > > > > > > > I have uninstalled the yahoo toolbar....no effect.
>> > > > > > > > > >
>> > > > > > > > > > I found 13 files for msvcrt.dll in various places and
>> > > > > > > > > > renamed them all
>> > > > > > > > > > except the one in the system32 folder.
>> > > > > > > > > >
>> > > > > > > > > > The link for dll libraries tool is for win98. Is this
>> > > > > > > > > > correct ? Problem is with XP Pro.
>> > > > > > > > > >
>> > > > > > > > > > Version of msvcrt.dll installed is 7.0.2600.2180 which
>> > > > > > > > > > seems to belong to SP2. If it is corrupted, how do I
>> > > > > > > > > > replace it ? I don't really know what the reference to
>> > > > > > > > > > system file checker/msconfig is.
>> > > > > > > > > >
>> > > > > > > > > > I get the feeling we may be getting closer
>> > > > > > > > > > though....thanks for your
>> > > > > > > > > > continued support
>> > > > > > > > > >
>> > > > > > > > > > best regards
>> > > > > > > > > >
>> > > > > > > > > > Nick
>> > > > > > > > > > "PA Bear" wrote:
>> > > > > > > > > >
>> > > > > > > > > > > Corrected link for KB192123:
>> > > > > > > > > > > [url]http://support.microsoft.com/?kbid=192123[/url] --
>> > > > > > > > > > > ~PA Bear
>> > > > > > > > > > >
>> > > > > > > > > > > Sandi - Microsoft MVP wrote:
>> > > > > > > > > > > > <Program> Causes Invalid Page Fault Error in
>> > > > > > > > > > > > Msvcrt.dll (Q192123)
>> > > > > > > > > > > > [url]http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123[/url]
>> > > > > > > > > > > > Also make sure you do not have more than one copy
>> > > > > > > > > > > > of msvcrt.dll installed on your system - rename any
>> > > > > > > > > > > > *not* in c:\windows\system.
>> > > > > > > > > > > >
>> > > > > > > > > > > > Check that the version you have installed is
>> > > > > > > > > > > > correct as per this
>> > > > > > > > > > > > link. It is possible another programme has replaced
>> > > > > > > > > > > > the correct version of the DLL with a bad copy or
>> > > > > > > > > > > > incorrect version.
>> > > > > > > > > > > >
>> > > > > > > > > > > > [url]http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?[/url]
>> > > > > > > > > > > >
>> > > > > > > > > > > > It has been reported that replacing msvcrt.dll
>> > > > > > > > > > > > using System File
>> > > > > > > > > > > > Checker/MSCONFIG has fixed the problem for some
>> > > > > > > > > > > > users.
>> > > > > > > > > > > >
>> > > > > > > > > > > > Yahoo Companion is known to cause this error
>> > > > > > > > > > > > sometimes. Instructions on uninstalling here:
>> > > > > > > > > > > >
>> > > > > > > > > > > > How to Uninstall or Turn off the Yahoo! Companion
>> > > > > > > > > > > > Browser Toolbar
>> > > > > > > > > > > > (Q303047)
>> > > > > > > > > > > > [url]http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047[/url]
>> > > > > > > > > > > >
>> > > > > > > > > > > > > PA Bear,
>> > > > > > > > > > > > > Many thanks. Have tried the long shot. No joy.
>> > > > > > > > > > > > > Still crashes.
>> > > > > > > > > > > > >
>> > > > > > > > > > > > > Will look into the hijackware next
>> > > > > > > > > > > > >
>> > > > > > > > > > > > > > 1. Longshot: Reinstall Windows 5.6 Scripting
>> > > > > > > > > > > > > > Engine:
>> > > > > > > > > > > > > > [url]http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en[/url]
>> > > > > > > > > > > > > >
>> > > > > > > > > > > > > > 2. Checking for/Help with Hijackware
>> > > > > > > > > > > > > > [url]http://aumha.org/a/parasite.htm[/url]
>> > > > > > > > > > > > > > [url]http://aumha.org/a/quickfix.htm[/url]
>> > > > > > > > > > > > > > [url]http://aumha.net/viewtopic.php?t=5878[/url]
>> > > > > > > > > > > > > > [url]http://mvps.org/winhelp2002/unwanted.htm[/url]
>> > > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/prevention.htm[/url]
>> > > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/tshoot.htm[/url]
>> > > > > > > > > > > > > > [url]http://www.mvps.org/sramesh2k/Malware_Defence.htm[/url]
>> > > > > > > > > > > > > > [url]http://defendingyourmachine.blogspot.com/[/url]
>> > > > > > > > > > > > > > --
>> > > > > > > > > > > > > > ncpl wrote:
>> > > > > > > > > > > > > > > Appname: msimn.exe
>> > > > > > > > > > > > > > > AppVer: 6.0.2900.2180
>> > > > > > > > > > > > > > > Modname: msvcrt.dll
>> > > > > > > > > > > > > > > Modver:7.0.2600.2180
>> > > > > > > > > > > > > > > offset: 00037fd4
>> > > > > > > > > > > > > > >
>> > > > > > > > > > > > > > > > We need more information about the crash.
>> > > > > > > > > > > > > > > > There will be a details button or
>> > > > > > > > > > > > > > > > hyperlink. Use it and provide more
>> > > > > > > > > > > > > > > > information about the error message - we
>> > > > > > > > > > > > > > > > need to know what modules (files) are
>> > > > > > > > > > > > > > > > involved in the crash.
>> > > > > > > > > > > > > > > >
>> > > > > > > > > > > > > > > > > In either app, if i use 'ctrl C', the app
>> > > > > > > > > > > > > > > > > will terminate and a message
>> > > > > > > > > > > > > > > > > sends
>> > > > > > > > > > > > > > > > > to MS.
>> > > > > > > > > > > > > > > > > This is becoming a real pain. I'm not
>> > > > > > > > > > > > > > > > > sure what to try and re-install or how.
>> > > > > > > > > > > > > > > > > I'm on XP Pro SP2. The problem doesn't
>> > > > > > > > > > > > > > > > > exist with other apps e.g. Word.
>> > > > > > > > > > > > > > > > >
>> > > > > > > > > > > > > > > > > I've also posted in the OE area and have
>> > > > > > > > > > > > > > > > > followed a few support trails but nothing
>> > > > > > > > > > > > > > > > > seems to fit the things that i'm seeing .
>> > > > > > > > > > > > > > > > >
>> > > > > > > > > > > > > > > > > Help much appreciated.
>> > > > > > > > > > > > > > > > >
>> > > > > > > > > > > > > > > > > Nick[/color]
>[/color]

Steve Cochran
07-09-2005, 11:11 PM
Well, this week may be particularly bad. I got LOTS of orders. <G>

I figure I get at least \$5 for each copy of Norton sold.

steve

"Sandi - Microsoft MVP" <sandi_hardmeier@mvps.org> wrote in message
news:uYxPoTkbFHA.2960@TK2MSFTNGP09.phx.gbl...
> This week? You're an optimist. They've been causing problems for years.
>
> --
>
> __________________________________________
> Sandi's Site has changed - for instructions on how to
> find old URLs, go here:
> http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>
> Sandi - Microsoft MVP since 1999
> http://inetexplorer.mvps.org
>
> Visit the Internet Explorer Community
> http://www.microsoft.com/windows/ie/community/default.mspx
>
> "PA Bear" <PABearMVP@gmail.com> wrote in message
> news:enZlEU5YFHA.3280@TK2MSFTNGP09.phx.gbl...
>> One of several [censored] Norton sagas in the past week! <grrr>
>>
>> ncpl wrote:[color=darkred]
>>> Hi Sandy,
>>>
>>> [url]http://aumha.net/viewtopic.php?t=13727[/url]
>>>
>>> There's a bit of a Norton saga on this thread which ended with a
>>> re-install of XP. So, problem is now resolved albeit without knowing
>>> exactly what caused it. I had already replaced the msvcrt.dll file and
>>> deleted all other copies. Unfortunately it didn't resolve it.
>>>
>>> Anyhow, many thanks for your help on this.
>>>
>>> Kind regards
>>>
>>> ncpl
>>>
>>> "Sandi - Microsoft MVP" wrote:
>>>
>>> > Go back to the original advice. Replace the likely corrupted file.
>>> > Start, run, msconfig. Select 'expand file'
>>> >
>>> > Type the name of the file in the 'file to restore' window. Hopefully
>>> > you will not need to enter any more information than that.
>>> >
>>> > --
>>> >
>>> > __________________________________________
>>> > Sandi's Site has changed - for instructions on how to
>>> > find old URLs, go here:
>>> > http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>>> >
>>> > Sandi - Microsoft MVP since 1999
>>> > http://inetexplorer.mvps.org
>>> >
>>> > Visit the Internet Explorer Community
>>> > http://www.microsoft.com/windows/ie/community/default.mspx
>>> >
>>> > "ncpl" <ncpl@discussions.microsoft.com> wrote in message
>>> > news:3CA0F658-0487-41E2-A74D-03E42E8638D6@microsoft.com...
>>> > > Further update....
>>> > >
>>> > > Have followed some fixes kindly supplied by Jim E via the HJT log.
>>> > > However,
>>> > > problem still persists.
>>> > >
>>> > > Kind of stuck to know what to do next.
>>> > >
>>> > >
>>> > > ncpl
>>> > >
>>> > >
>>> > >
>>> > >
>>> > >
>>> > > "ncpl" wrote:
>>> > >
>>> > > > Just a quick update:-
>>> > > >
>>> > > > I've posted details on aumha and swi forums and re-run all the
>>> > > > shredder, adaware apps etc.
>>> > > >
>>> > > > Today, the error log send to MS actually returned with an Online
>>> > > > Crash Analysis regarding add-ons. I have followed the workarounds
>>> > > > and also disabled the 3rd party browser extensions. No
>>> > > > improvement
>>> > > >
>>> > > > I haven't had any feedback yet regarding the HJT log.
>>> > > >
>>> > > > Any other avenues to explore would be really appreciated.
>>> > > >
>>> > > > Best regards
>>> > > > ncpl
>>> > > >
>>> > > >
>>> > > >
>>> > > > "PA Bear" wrote:
>>> > > >
>>> > > > > When all else fails, HijackThis
>>> > > > > tool
>>> > > > > to use. It will help you to both identify and remove any
>>> > > > > hijackware/spyware.
>>> > > > > **Post your files to [url]http://forums.spywareinfo.com/[/url],
>>> > > > > [url]http://castlecops.com/forum67.html[/url] or
>>> > > > > [url]http://aumha.net/viewforum.php?f=30[/url] for expert analysis, not
>>> > > > > here.** --
>>> > > > > ~PA Bear
>>> > > > >
>>> > > > > ncpl wrote:
>>> > > > > > PA,
>>> > > > > >
>>> > > > > > I have now followed all the links and run all recommended apps
>>> > > > > > for ad and
>>> > > > > > spyware removal. A few things were found and removed.
>>> > > > > > Problem is not resolved though.
>>> > > > > >
>>> > > > > > What else can I try ?
>>> > > > > >
>>> > > > > > Many thanks
>>> > > > > >
>>> > > > > > Nick
>>> > > > > >
>>> > > > > >
>>> > > > > > "PA Bear" wrote:
>>> > > > > >
>>> > > > > > > > > > > > > 2. Checking for/Help with Hijackware
>>> > > > > > > > > > > > > [url]http://aumha.org/a/parasite.htm[/url]
>>> > > > > > > > > > > > > [url]http://aumha.org/a/quickfix.htm[/url]
>>> > > > > > > > > > > > > [url]http://aumha.net/viewtopic.php?t=5878[/url]
>>> > > > > > > > > > > > > [url]http://mvps.org/winhelp2002/unwanted.htm[/url]
>>> > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/prevention.htm[/url]
>>> > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/tshoot.htm[/url]
>>> > > > > > > > > > > > > [url]http://www.mvps.org/sramesh2k/Malware_Defence.htm[/url]
>>> > > > > > > > > > > > > [url]http://defendingyourmachine.blogspot.com/[/url]
>>> > > > > > >
>>> > > > > > > ncpl wrote:
>>> > > > > > > > It occurs immediately when I either press ctrl c or use
>>> > > > > > > > the
>>> > > > > > > > edit/paste
>>> > > > > > > > menu. In OE I've been creating a new mail (blank),
>>> > > > > > > > entering
>>> > > > > > > > just 5 or 6
>>> > > > > > > > characters, highlighting them and trying copy. In IE I
>>> > > > > > > > just have to
>>> > > > > > > > select some text, press ctrl C and crash.
>>> > > > > > > >
>>> > > > > > > > What is the recommendation for hijackware ?
>>> > > > > > > >
>>> > > > > > > > many thanks
>>> > > > > > > >
>>> > > > > > > > Nick
>>> > > > > > > >
>>> > > > > > > > "PA Bear" wrote:
>>> > > > > > > >
>>> > > > > > > > > I think you'll find the problem is being caused by
>>> > > > > > > > > hijackware.
>>> > > > > > > > >
>>> > > > > > > > > When you "use CTRL+C" in IE or OE, when exactly does the
>>> > > > > > > > > crash occur,
>>> > > > > > > > > when you use that key combination? When you try to
>>> > > > > > > > > paste
>>> > > > > > > > > (CTRL+V) it
>>> > > > > > > > > somewhere? How much data are you copying?
>>> > > > > > > > >
>>> > > > > > > > > What are your settings here?...
>>> > > > > > > > >
>>> > > > > > > > > IE Tools>Internet Options>Security>[zone*]> Custom >
>>> > > > > > > > > Miscellaneous >
>>> > > > > > > > > Drag and drop or copy and paste
>>> > > > > > > > >
>>> > > > > > > > > * Restricted Sites is default for OE6 in WinXP.
>>> > > > > > > > > --
>>> > > > > > > > > ~Robear Dyer (PA Bear)
>>> > > > > > > > > MS MVP-Windows (IE/OE) & Security
>>> > > > > > > > >
>>> > > > > > > > > ncpl wrote:
>>> > > > > > > > > > I have uninstalled the yahoo toolbar....no effect.
>>> > > > > > > > > >
>>> > > > > > > > > > I found 13 files for msvcrt.dll in various places and
>>> > > > > > > > > > renamed them all
>>> > > > > > > > > > except the one in the system32 folder.
>>> > > > > > > > > >
>>> > > > > > > > > > The link for dll libraries tool is for win98. Is this
>>> > > > > > > > > > correct ? Problem is with XP Pro.
>>> > > > > > > > > >
>>> > > > > > > > > > Version of msvcrt.dll installed is 7.0.2600.2180 which
>>> > > > > > > > > > seems to belong to SP2. If it is corrupted, how do I
>>> > > > > > > > > > replace it ? I don't really know what the reference to
>>> > > > > > > > > > system file checker/msconfig is.
>>> > > > > > > > > >
>>> > > > > > > > > > I get the feeling we may be getting closer
>>> > > > > > > > > > though....thanks for your
>>> > > > > > > > > > continued support
>>> > > > > > > > > >
>>> > > > > > > > > > best regards
>>> > > > > > > > > >
>>> > > > > > > > > > Nick
>>> > > > > > > > > > "PA Bear" wrote:
>>> > > > > > > > > >
>>> > > > > > > > > > > Corrected link for KB192123:
>>> > > > > > > > > > > [url]http://support.microsoft.com/?kbid=192123[/url] --
>>> > > > > > > > > > > ~PA Bear
>>> > > > > > > > > > >
>>> > > > > > > > > > > Sandi - Microsoft MVP wrote:
>>> > > > > > > > > > > > <Program> Causes Invalid Page Fault Error in
>>> > > > > > > > > > > > Msvcrt.dll (Q192123)
>>> > > > > > > > > > > > [url]http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123[/url]
>>> > > > > > > > > > > > Also make sure you do not have more than one copy
>>> > > > > > > > > > > > of msvcrt.dll installed on your system - rename
>>> > > > > > > > > > > > any
>>> > > > > > > > > > > > *not* in c:\windows\system.
>>> > > > > > > > > > > >
>>> > > > > > > > > > > > Check that the version you have installed is
>>> > > > > > > > > > > > correct as per this
>>> > > > > > > > > > > > link. It is possible another programme has
>>> > > > > > > > > > > > replaced
>>> > > > > > > > > > > > the correct version of the DLL with a bad copy or
>>> > > > > > > > > > > > incorrect version.
>>> > > > > > > > > > > >
>>> > > > > > > > > > > > [url]http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?[/url]
>>> > > > > > > > > > > >
>>> > > > > > > > > > > > It has been reported that replacing msvcrt.dll
>>> > > > > > > > > > > > using System File
>>> > > > > > > > > > > > Checker/MSCONFIG has fixed the problem for some
>>> > > > > > > > > > > > users.
>>> > > > > > > > > > > >
>>> > > > > > > > > > > > Yahoo Companion is known to cause this error
>>> > > > > > > > > > > > sometimes. Instructions on uninstalling here:
>>> > > > > > > > > > > >
>>> > > > > > > > > > > > How to Uninstall or Turn off the Yahoo! Companion
>>> > > > > > > > > > > > Browser Toolbar
>>> > > > > > > > > > > > (Q303047)
>>> > > > > > > > > > > > [url]http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047[/url]
>>> > > > > > > > > > > >
>>> > > > > > > > > > > > > PA Bear,
>>> > > > > > > > > > > > > Many thanks. Have tried the long shot. No joy.
>>> > > > > > > > > > > > > Still crashes.
>>> > > > > > > > > > > > >
>>> > > > > > > > > > > > > Will look into the hijackware next
>>> > > > > > > > > > > > >
>>> > > > > > > > > > > > > > 1. Longshot: Reinstall Windows 5.6 Scripting
>>> > > > > > > > > > > > > > Engine:
>>> > > > > > > > > > > > > > [url]http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en[/url]
>>> > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > 2. Checking for/Help with Hijackware
>>> > > > > > > > > > > > > > [url]http://aumha.org/a/parasite.htm[/url]
>>> > > > > > > > > > > > > > [url]http://aumha.org/a/quickfix.htm[/url]
>>> > > > > > > > > > > > > > [url]http://aumha.net/viewtopic.php?t=5878[/url]
>>> > > > > > > > > > > > > > [url]http://mvps.org/winhelp2002/unwanted.htm[/url]
>>> > > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/prevention.htm[/url]
>>> > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > [url]http://inetexplorer.mvps.org/data/tshoot.htm[/url]
>>> > > > > > > > > > > > > > [url]http://www.mvps.org/sramesh2k/Malware_Defence.htm[/url]
>>> > > > > > > > > > > > > > [url]http://defendingyourmachine.blogspot.com/[/url]
>>> > > > > > > > > > > > > > --
>>> > > > > > > > > > > > > > ncpl wrote:
>>> > > > > > > > > > > > > > > Appname: msimn.exe
>>> > > > > > > > > > > > > > > AppVer: 6.0.2900.2180
>>> > > > > > > > > > > > > > > Modname: msvcrt.dll
>>> > > > > > > > > > > > > > > Modver:7.0.2600.2180
>>> > > > > > > > > > > > > > > offset: 00037fd4
>>> > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > We need more information about the crash.
>>> > > > > > > > > > > > > > > > There will be a details button or
>>> > > > > > > > > > > > > > > > hyperlink. Use it and provide more
>>> > > > > > > > > > > > > > > > information about the error message - we
>>> > > > > > > > > > > > > > > > need to know what modules (files) are
>>> > > > > > > > > > > > > > > > involved in the crash.
>>> > > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > > In either app, if i use 'ctrl C', the
>>> > > > > > > > > > > > > > > > > app
>>> > > > > > > > > > > > > > > > > will terminate and a message
>>> > > > > > > > > > > > > > > > > sends
>>> > > > > > > > > > > > > > > > > to MS.
>>> > > > > > > > > > > > > > > > > This is becoming a real pain. I'm not
>>> > > > > > > > > > > > > > > > > sure what to try and re-install or how.
>>> > > > > > > > > > > > > > > > > I'm on XP Pro SP2. The problem doesn't
>>> > > > > > > > > > > > > > > > > exist with other apps e.g. Word.
>>> > > > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > > I've also posted in the OE area and have
>>> > > > > > > > > > > > > > > > > followed a few support trails but
>>> > > > > > > > > > > > > > > > > nothing
>>> > > > > > > > > > > > > > > > > seems to fit the things that i'm seeing
>>> > > > > > > > > > > > > > > > > .
>>> > > > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > > Help much appreciated.
>>> > > > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > > Nick
>>
>
>[/color]