IE Hangs when I shutdown



Scott
07-09-2005, 10:03 PM
I'm having a problem lately with IE hanging when I shutdown my pc. Even
after I close out all IE windows, when I shutdown I get a response saying
that iexplore.exe is not responding and I have to click "end Now". Sometimes
I will get this multiple times before the computer finally shuts down. I've
tried running several spyware scanners including Spy Sweeper, Ad Aware, and
Spybot. I also ran BHO Cop and disabled several BHO's, however the problem
continues. On here I read about HijackThis, so I have run it and here is the
log file. I am hoping that someone here can suggest something for me to do
to solve this problem. Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 6:46:23 PM, on 5/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\LVCOMSX.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\DigitalPersona\Bin\DpHost.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\mnyschdl.exe
C:\Program Files\Microsoft Money\System\misuser.exe
C:\Program Files\Microsoft Money\System\mis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Scott\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://www.cnn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyServer = sas.r4.attbi.com:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = sas.r4.attbi.com
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Power IE - {437434D2-065E-499D-A337-59657DF3342F} -
C:\PROGRA~1\POWERI~1\CTBand.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program
Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE
CfgWiz
O4 - Startup: trillian.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Add to Power IE &Block List... - C:\Program
Files\Power IE\adblocking.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - [url]http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409[/url]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
[url]http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1092960397625[/url]
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -
[url]http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab[/url]
O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) -
[url]http://photo.walmart.com/photo/uploads/WebUploadClient.cab[/url]
O17 -
HKLM\System\CCS\Services\Tcpip\..\{61031B7F-73AD-4864-98FE-02B80776965F}:
NameServer = 64.81.79.2,64.81.159.2
O23 - Service: Ati HotKey Poller - Unknown owner -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -
C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and
Settings\Scott\Desktop\cwshredder.exe
O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. -
C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona,
Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA,
Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program
Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe

Sandi - Microsoft MVP
07-09-2005, 10:03 PM
Please post your HJT log at the HJT forum at www.aumha.net

--

__________________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"Scott" <Scott@discussions.microsoft.com> wrote in message
news:CC0D97C3-9281-4B84-90BA-648D3F597A0C@microsoft.com...
> I'm having a problem lately with IE hanging when I shutdown my pc. Even
> after I close out all IE windows, when I shutdown I get a response saying
> that iexplore.exe is not responding and I have to click "end Now".
> Sometimes
> I will get this multiple times before the computer finally shuts down.
> I've
> tried running several spyware scanners including Spy Sweeper, Ad Aware,
> and
> Spybot. I also ran BHO Cop and disabled several BHO's, however the
> problem
> continues. On here I read about HijackThis, so I have run it and here is
> the
> log file. I am hoping that someone here can suggest something for me to
> do
> to solve this problem. Thanks!
>
> Logfile of HijackThis v1.99.1
> Scan saved at 6:46:23 PM, on 5/13/2005
> Platform: Windows XP SP2 (WinNT 5.01.2600)
> MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
>
> Running processes:
> C:\WINDOWS\System32\smss.exe
> C:\WINDOWS\system32\winlogon.exe
> C:\WINDOWS\system32\services.exe
> C:\WINDOWS\system32\lsass.exe
> C:\WINDOWS\system32\Ati2evxx.exe
> C:\WINDOWS\system32\svchost.exe
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> C:\WINDOWS\Explorer.EXE
> C:\WINDOWS\system32\spoolsv.exe
> C:\WINDOWS\system32\dla\tfswctrl.exe
> C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
> C:\Program Files\Common Files\Symantec Shared\ccApp.exe
> C:\WINDOWS\System32\LVCOMSX.EXE
> C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
> C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> C:\Program Files\Microsoft IntelliType Pro\type32.exe
> C:\Program Files\Microsoft IntelliPoint\point32.exe
> C:\Program Files\QuickTime\qttask.exe
> C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
> C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
> C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
> C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> C:\WINDOWS\System32\CTsvcCDA.exe
> C:\Program Files\DigitalPersona\Bin\DpHost.exe
> C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
> C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> C:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
> C:\WINDOWS\System32\MsPMSPSv.exe
> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Microsoft Money\System\mnyschdl.exe
> C:\Program Files\Microsoft Money\System\misuser.exe
> C:\Program Files\Microsoft Money\System\mis.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Messenger\msmsgs.exe
> C:\Documents and Settings\Scott\Desktop\HijackThis.exe
>
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
> R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
> http://www.cnn.com/
> R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
> Microsoft
> Internet Explorer
> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> Settings,ProxyServer = sas.r4.attbi.com:8000
> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> Settings,ProxyOverride = sas.r4.attbi.com
> O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
> Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> O3 - Toolbar: &Power IE - {437434D2-065E-499D-A337-59657DF3342F} -
> C:\PROGRA~1\POWERI~1\CTBand.dll
> O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
> C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
> Panel\atiptaxx.exe
> O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
> O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
> Files\Sonic\Update Manager\sgtray.exe" /r
> O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
> Files\CyberLink\PowerDVD\DVDLauncher.exe"
> O4 - HKLM\..\Run: [diagent] "C:\Program
> Files\Creative\SBLive\Diagnostics\diagent.exe" startup
> O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
> O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
> Shared\ccApp.exe"
> O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
> O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
> Files\Logitech\Video\ISStart.exe
> O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
> Files\Java\jre1.5.0_02\bin\jusched.exe
> O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
> C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
> O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
> Pro\type32.exe"
> O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
> IntelliPoint\point32.exe"
> O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
> -atboottime
> O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
> AntiSpyware\gcasServ.exe"
> O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
> Files\Logitech\Video\ManifestEngine.exe" boot
> O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
> Sweeper\SpySweeper.exe" /0
> O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
> SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE
> CfgWiz
> O4 - Startup: trillian.lnk = ?
> O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
> present
> O8 - Extra context menu item: Add to Power IE &Block List... - C:\Program
> Files\Power IE\adblocking.htm
> O8 - Extra context menu item: E&xport to Microsoft Excel -
> res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
> O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
> C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> O9 - Extra 'Tools' menuitem: Sun Java Console -
> {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
> Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
> C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
> O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
> C:\Program Files\Messenger\msmsgs.exe
> O9 - Extra 'Tools' menuitem: Windows Messenger -
> {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
> Files\Messenger\msmsgs.exe
> O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
> Advantage
> Validation Tool) -
> [url]http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409[/url]
> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
> [url]http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1092960397625[/url]
> O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
> Class) -
> [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]
> O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -
> [url]http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab[/url]
> O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) -
> [url]http://photo.walmart.com/photo/uploads/WebUploadClient.cab[/url]
> O17 -
> HKLM\System\CCS\Services\Tcpip\..\{61031B7F-73AD-4864-98FE-02B80776965F}:
> NameServer = 64.81.79.2,64.81.159.2
> O23 - Service: Ati HotKey Poller - Unknown owner -
> C:\WINDOWS\system32\Ati2evxx.exe
> O23 - Service: ATI Smart - Unknown owner -
> C:\WINDOWS\system32\ati2sgag.exe
> O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
> Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
> O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
> Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> O23 - Service: Creative Service for CDROM Access - Creative Technology
> Ltd -
> C:\WINDOWS\System32\CTsvcCDA.exe
> O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and
> Settings\Scott\Desktop\cwshredder.exe
> O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. -
> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona,
> Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
> O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks
> NA,
> Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
> O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
> Corporation - C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\navapsvc.exe
> O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
> Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\IWP\NPFMntor.exe
> O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
> Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
> SystemWorks\Norton AntiVirus\SAVScan.exe
> O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
> C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
> O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
> Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> O23 - Service: Speed Disk service - Symantec Corporation -
> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
> Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
> Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program
> Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
>
>

Sandi - Microsoft MVP
07-09-2005, 10:04 PM
IE freezes:
http://inetexplorer.mvps.org/answers3.htm#freezing

--

__________________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"Scott" <Scott@discussions.microsoft.com> wrote in message
news:CC0D97C3-9281-4B84-90BA-648D3F597A0C@microsoft.com...
> I'm having a problem lately with IE hanging when I shutdown my pc. Even
> after I close out all IE windows, when I shutdown I get a response saying
> that iexplore.exe is not responding and I have to click "end Now".
> Sometimes
> I will get this multiple times before the computer finally shuts down.
> I've
> tried running several spyware scanners including Spy Sweeper, Ad Aware,
> and
> Spybot. I also ran BHO Cop and disabled several BHO's, however the
> problem
> continues. On here I read about HijackThis, so I have run it and here is
> the
> log file. I am hoping that someone here can suggest something for me to
> do
> to solve this problem. Thanks!
>
> Logfile of HijackThis v1.99.1
> Scan saved at 6:46:23 PM, on 5/13/2005
> Platform: Windows XP SP2 (WinNT 5.01.2600)
> MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
>
> Running processes:
> C:\WINDOWS\System32\smss.exe
> C:\WINDOWS\system32\winlogon.exe
> C:\WINDOWS\system32\services.exe
> C:\WINDOWS\system32\lsass.exe
> C:\WINDOWS\system32\Ati2evxx.exe
> C:\WINDOWS\system32\svchost.exe
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> C:\WINDOWS\Explorer.EXE
> C:\WINDOWS\system32\spoolsv.exe
> C:\WINDOWS\system32\dla\tfswctrl.exe
> C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
> C:\Program Files\Common Files\Symantec Shared\ccApp.exe
> C:\WINDOWS\System32\LVCOMSX.EXE
> C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
> C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> C:\Program Files\Microsoft IntelliType Pro\type32.exe
> C:\Program Files\Microsoft IntelliPoint\point32.exe
> C:\Program Files\QuickTime\qttask.exe
> C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
> C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
> C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
> C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> C:\WINDOWS\System32\CTsvcCDA.exe
> C:\Program Files\DigitalPersona\Bin\DpHost.exe
> C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
> C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> C:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
> C:\WINDOWS\System32\MsPMSPSv.exe
> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Microsoft Money\System\mnyschdl.exe
> C:\Program Files\Microsoft Money\System\misuser.exe
> C:\Program Files\Microsoft Money\System\mis.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Messenger\msmsgs.exe
> C:\Documents and Settings\Scott\Desktop\HijackThis.exe
>
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
> R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
> http://www.cnn.com/
> R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
> Microsoft
> Internet Explorer
> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> Settings,ProxyServer = sas.r4.attbi.com:8000
> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> Settings,ProxyOverride = sas.r4.attbi.com
> O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
> Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> O3 - Toolbar: &Power IE - {437434D2-065E-499D-A337-59657DF3342F} -
> C:\PROGRA~1\POWERI~1\CTBand.dll
> O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
> C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
> Panel\atiptaxx.exe
> O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
> O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
> Files\Sonic\Update Manager\sgtray.exe" /r
> O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
> Files\CyberLink\PowerDVD\DVDLauncher.exe"
> O4 - HKLM\..\Run: [diagent] "C:\Program
> Files\Creative\SBLive\Diagnostics\diagent.exe" startup
> O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
> O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
> Shared\ccApp.exe"
> O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
> O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
> Files\Logitech\Video\ISStart.exe
> O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
> Files\Java\jre1.5.0_02\bin\jusched.exe
> O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
> C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
> O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
> Pro\type32.exe"
> O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
> IntelliPoint\point32.exe"
> O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
> -atboottime
> O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
> AntiSpyware\gcasServ.exe"
> O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
> Files\Logitech\Video\ManifestEngine.exe" boot
> O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
> Sweeper\SpySweeper.exe" /0
> O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
> SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE
> CfgWiz
> O4 - Startup: trillian.lnk = ?
> O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
> present
> O8 - Extra context menu item: Add to Power IE &Block List... - C:\Program
> Files\Power IE\adblocking.htm
> O8 - Extra context menu item: E&xport to Microsoft Excel -
> res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
> O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
> C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> O9 - Extra 'Tools' menuitem: Sun Java Console -
> {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
> Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
> C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
> O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
> C:\Program Files\Messenger\msmsgs.exe
> O9 - Extra 'Tools' menuitem: Windows Messenger -
> {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
> Files\Messenger\msmsgs.exe
> O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
> Advantage
> Validation Tool) -
> [url]http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409[/url]
> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
> [url]http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1092960397625[/url]
> O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
> Class) -
> [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]
> O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -
> [url]http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab[/url]
> O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) -
> [url]http://photo.walmart.com/photo/uploads/WebUploadClient.cab[/url]
> O17 -
> HKLM\System\CCS\Services\Tcpip\..\{61031B7F-73AD-4864-98FE-02B80776965F}:
> NameServer = 64.81.79.2,64.81.159.2
> O23 - Service: Ati HotKey Poller - Unknown owner -
> C:\WINDOWS\system32\Ati2evxx.exe
> O23 - Service: ATI Smart - Unknown owner -
> C:\WINDOWS\system32\ati2sgag.exe
> O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
> Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
> O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
> Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> O23 - Service: Creative Service for CDROM Access - Creative Technology
> Ltd -
> C:\WINDOWS\System32\CTsvcCDA.exe
> O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and
> Settings\Scott\Desktop\cwshredder.exe
> O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. -
> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona,
> Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
> O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks
> NA,
> Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
> O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
> Corporation - C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\navapsvc.exe
> O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
> Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\IWP\NPFMntor.exe
> O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
> Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
> SystemWorks\Norton AntiVirus\SAVScan.exe
> O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
> C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
> O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
> Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> O23 - Service: Speed Disk service - Symantec Corporation -
> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
> Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
> Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program
> Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
>
>

Scott
07-09-2005, 10:04 PM
I think I have found the problem. For over a year I've been using a product
called PowerIE to block banner ad's and pop up's, and have not had any
problems with it. On a hunch, I uninstalled it and the problem with IE
hanging is gone. I then reinstalled it and the problem came back. I played
with the settings such as turning off the ad and pop up blockers, however the
problem continued. I again uninstalled it and its working fine again, IE is
not hanging like it was before. I have sent e-mail to their support, however
I'd be grateful if someone knows how to fix this or can point me in the right
direction. Thanks,

"Scott" wrote:

> I'm having a problem lately with IE hanging when I shutdown my pc. Even
> after I close out all IE windows, when I shutdown I get a response saying
> that iexplore.exe is not responding and I have to click "end Now". Sometimes
> I will get this multiple times before the computer finally shuts down. I've
> tried running several spyware scanners including Spy Sweeper, Ad Aware, and
> Spybot. I also ran BHO Cop and disabled several BHO's, however the problem
> continues. On here I read about HijackThis, so I have run it and here is the
> log file. I am hoping that someone here can suggest something for me to do
> to solve this problem. Thanks!
>
> Logfile of HijackThis v1.99.1
> Scan saved at 6:46:23 PM, on 5/13/2005
> Platform: Windows XP SP2 (WinNT 5.01.2600)
> MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
>
> Running processes:
> C:\WINDOWS\System32\smss.exe
> C:\WINDOWS\system32\winlogon.exe
> C:\WINDOWS\system32\services.exe
> C:\WINDOWS\system32\lsass.exe
> C:\WINDOWS\system32\Ati2evxx.exe
> C:\WINDOWS\system32\svchost.exe
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> C:\WINDOWS\Explorer.EXE
> C:\WINDOWS\system32\spoolsv.exe
> C:\WINDOWS\system32\dla\tfswctrl.exe
> C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
> C:\Program Files\Common Files\Symantec Shared\ccApp.exe
> C:\WINDOWS\System32\LVCOMSX.EXE
> C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
> C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> C:\Program Files\Microsoft IntelliType Pro\type32.exe
> C:\Program Files\Microsoft IntelliPoint\point32.exe
> C:\Program Files\QuickTime\qttask.exe
> C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
> C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
> C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
> C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> C:\WINDOWS\System32\CTsvcCDA.exe
> C:\Program Files\DigitalPersona\Bin\DpHost.exe
> C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
> C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> C:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
> C:\WINDOWS\System32\MsPMSPSv.exe
> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> C:\WINDOWS\System32\svchost.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Microsoft Money\System\mnyschdl.exe
> C:\Program Files\Microsoft Money\System\misuser.exe
> C:\Program Files\Microsoft Money\System\mis.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Internet Explorer\iexplore.exe
> C:\Program Files\Messenger\msmsgs.exe
> C:\Documents and Settings\Scott\Desktop\HijackThis.exe
>
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
> R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
> http://www.cnn.com/
> R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
> Internet Explorer
> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> Settings,ProxyServer = sas.r4.attbi.com:8000
> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> Settings,ProxyOverride = sas.r4.attbi.com
> O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
> Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> O3 - Toolbar: &Power IE - {437434D2-065E-499D-A337-59657DF3342F} -
> C:\PROGRA~1\POWERI~1\CTBand.dll
> O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
> C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
> Panel\atiptaxx.exe
> O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
> O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
> Files\Sonic\Update Manager\sgtray.exe" /r
> O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
> Files\CyberLink\PowerDVD\DVDLauncher.exe"
> O4 - HKLM\..\Run: [diagent] "C:\Program
> Files\Creative\SBLive\Diagnostics\diagent.exe" startup
> O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
> O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
> Shared\ccApp.exe"
> O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
> O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
> Files\Logitech\Video\ISStart.exe
> O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
> Files\Java\jre1.5.0_02\bin\jusched.exe
> O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
> C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
> O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
> Pro\type32.exe"
> O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
> IntelliPoint\point32.exe"
> O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
> -atboottime
> O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
> AntiSpyware\gcasServ.exe"
> O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
> Files\Logitech\Video\ManifestEngine.exe" boot
> O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
> Sweeper\SpySweeper.exe" /0
> O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
> SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE
> CfgWiz
> O4 - Startup: trillian.lnk = ?
> O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
> O8 - Extra context menu item: Add to Power IE &Block List... - C:\Program
> Files\Power IE\adblocking.htm
> O8 - Extra context menu item: E&xport to Microsoft Excel -
> res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
> O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
> C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> O9 - Extra 'Tools' menuitem: Sun Java Console -
> {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
> Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
> C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
> O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
> C:\Program Files\Messenger\msmsgs.exe
> O9 - Extra 'Tools' menuitem: Windows Messenger -
> {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
> O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
> Validation Tool) - [url]http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409[/url]
> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
> [url]http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1092960397625[/url]
> O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
> Class) - [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]
> O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -
> [url]http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab[/url]
> O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) -
> [url]http://photo.walmart.com/photo/uploads/WebUploadClient.cab[/url]
> O17 -
> HKLM\System\CCS\Services\Tcpip\..\{61031B7F-73AD-4864-98FE-02B80776965F}:
> NameServer = 64.81.79.2,64.81.159.2
> O23 - Service: Ati HotKey Poller - Unknown owner -
> C:\WINDOWS\system32\Ati2evxx.exe
> O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
> O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
> Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
> O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -
> C:\WINDOWS\System32\CTsvcCDA.exe
> O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and
> Settings\Scott\Desktop\cwshredder.exe
> O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. -
> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona,
> Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
> O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA,
> Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
> O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
> Corporation - C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\navapsvc.exe
> O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
> Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
> AntiVirus\IWP\NPFMntor.exe
> O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
> Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
> SystemWorks\Norton AntiVirus\SAVScan.exe
> O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
> C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
> O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
> Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> O23 - Service: Speed Disk service - Symantec Corporation -
> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
> Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program
> Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program
> Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
>
>

Sandi - Microsoft MVP
07-09-2005, 10:04 PM
Contact the programme's owners. Most likely the software needs to be updated
to suit the latest version of IE/latest security fixes.

That, or an uninstall/reinstall is not removing a corrupt file. It wouldn't
be the first time that has happened.

--

__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx

Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx

"Scott" <Scott@discussions.microsoft.com> wrote in message
news:959293E9-3F4D-4C39-A8EA-1209E463FB93@microsoft.com...
>I think I have found the problem. For over a year I've been using a
>product
> called PowerIE to block banner ad's and pop up's, and have not had any
> problems with it. On a hunch, I uninstalled it and the problem with IE
> hanging is gone. I then reinstalled it and the problem came back. I
> played
> with the settings such as turning off the ad and pop up blockers, however
> the
> problem continued. I again uninstalled it and its working fine again, IE
> is
> not hanging like it was before. I have sent e-mail to their support,
> however
> I'd be grateful if someone knows how to fix this or can point me in the
> right
> direction. Thanks,
>
> "Scott" wrote:
>
>> I'm having a problem lately with IE hanging when I shutdown my pc. Even
>> after I close out all IE windows, when I shutdown I get a response saying
>> that iexplore.exe is not responding and I have to click "end Now".
>> Sometimes
>> I will get this multiple times before the computer finally shuts down.
>> I've
>> tried running several spyware scanners including Spy Sweeper, Ad Aware,
>> and
>> Spybot. I also ran BHO Cop and disabled several BHO's, however the
>> problem
>> continues. On here I read about HijackThis, so I have run it and here is
>> the
>> log file. I am hoping that someone here can suggest something for me to
>> do
>> to solve this problem. Thanks!
>>
>> Logfile of HijackThis v1.99.1
>> Scan saved at 6:46:23 PM, on 5/13/2005
>> Platform: Windows XP SP2 (WinNT 5.01.2600)
>> MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
>>
>> Running processes:
>> C:\WINDOWS\System32\smss.exe
>> C:\WINDOWS\system32\winlogon.exe
>> C:\WINDOWS\system32\services.exe
>> C:\WINDOWS\system32\lsass.exe
>> C:\WINDOWS\system32\Ati2evxx.exe
>> C:\WINDOWS\system32\svchost.exe
>> C:\WINDOWS\System32\svchost.exe
>> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
>> C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
>> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
>> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
>> C:\WINDOWS\Explorer.EXE
>> C:\WINDOWS\system32\spoolsv.exe
>> C:\WINDOWS\system32\dla\tfswctrl.exe
>> C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
>> C:\Program Files\Common Files\Symantec Shared\ccApp.exe
>> C:\WINDOWS\System32\LVCOMSX.EXE
>> C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
>> C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
>> C:\Program Files\Microsoft IntelliType Pro\type32.exe
>> C:\Program Files\Microsoft IntelliPoint\point32.exe
>> C:\Program Files\QuickTime\qttask.exe
>> C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
>> C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
>> C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
>> C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
>> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
>> C:\WINDOWS\System32\CTsvcCDA.exe
>> C:\Program Files\DigitalPersona\Bin\DpHost.exe
>> C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
>> C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
>> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
>> C:\WINDOWS\System32\svchost.exe
>> C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
>> C:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
>> C:\WINDOWS\System32\MsPMSPSv.exe
>> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
>> C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
>> C:\WINDOWS\System32\svchost.exe
>> C:\Program Files\Internet Explorer\iexplore.exe
>> C:\Program Files\Internet Explorer\iexplore.exe
>> C:\Program Files\Internet Explorer\iexplore.exe
>> C:\Program Files\Microsoft Money\System\mnyschdl.exe
>> C:\Program Files\Microsoft Money\System\misuser.exe
>> C:\Program Files\Microsoft Money\System\mis.exe
>> C:\Program Files\Internet Explorer\iexplore.exe
>> C:\Program Files\Internet Explorer\iexplore.exe
>> C:\Program Files\Internet Explorer\iexplore.exe
>> C:\Program Files\Messenger\msmsgs.exe
>> C:\Documents and Settings\Scott\Desktop\HijackThis.exe
>>
>> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
>> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
>> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
>> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
>> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
>> R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
>> http://www.cnn.com/
>> R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
>> Microsoft
>> Internet Explorer
>> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
>> Settings,ProxyServer = sas.r4.attbi.com:8000
>> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
>> Settings,ProxyOverride = sas.r4.attbi.com
>> O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
>> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
>> O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -
>> C:\Program
>> Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
>> O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
>> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
>> O3 - Toolbar: &Power IE - {437434D2-065E-499D-A337-59657DF3342F} -
>> C:\PROGRA~1\POWERI~1\CTBand.dll
>> O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
>> C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
>> O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
>> Panel\atiptaxx.exe
>> O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
>> O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
>> Files\Sonic\Update Manager\sgtray.exe" /r
>> O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
>> Files\CyberLink\PowerDVD\DVDLauncher.exe"
>> O4 - HKLM\..\Run: [diagent] "C:\Program
>> Files\Creative\SBLive\Diagnostics\diagent.exe" startup
>> O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
>> O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
>> Shared\ccApp.exe"
>> O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
>> O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
>> Files\Logitech\Video\ISStart.exe
>> O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
>> Files\Java\jre1.5.0_02\bin\jusched.exe
>> O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
>> C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
>> O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
>> O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
>> Pro\type32.exe"
>> O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
>> IntelliPoint\point32.exe"
>> O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
>> Files\QuickTime\qttask.exe"
>> -atboottime
>> O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
>> AntiSpyware\gcasServ.exe"
>> O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
>> Files\Logitech\Video\ManifestEngine.exe" boot
>> O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
>> Sweeper\SpySweeper.exe" /0
>> O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
>> SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A}
>> /MODE
>> CfgWiz
>> O4 - Startup: trillian.lnk = ?
>> O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
>> present
>> O8 - Extra context menu item: Add to Power IE &Block List... - C:\Program
>> Files\Power IE\adblocking.htm
>> O8 - Extra context menu item: E&xport to Microsoft Excel -
>> res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
>> O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
>> C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
>> O9 - Extra 'Tools' menuitem: Sun Java Console -
>> {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
>> Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
>> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
>> C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
>> O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
>> C:\Program Files\Messenger\msmsgs.exe
>> O9 - Extra 'Tools' menuitem: Windows Messenger -
>> {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
>> Files\Messenger\msmsgs.exe
>> O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
>> Advantage
>> Validation Tool) -
>> [url]http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409[/url]
>> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
>> [url]http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1092960397625[/url]
>> O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
>> Class) -
>> [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]
>> O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -
>> [url]http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab[/url]
>> O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) -
>> [url]http://photo.walmart.com/photo/uploads/WebUploadClient.cab[/url]
>> O17 -
>> HKLM\System\CCS\Services\Tcpip\..\{61031B7F-73AD-4864-98FE-02B80776965F}:
>> NameServer = 64.81.79.2,64.81.159.2
>> O23 - Service: Ati HotKey Poller - Unknown owner -
>> C:\WINDOWS\system32\Ati2evxx.exe
>> O23 - Service: ATI Smart - Unknown owner -
>> C:\WINDOWS\system32\ati2sgag.exe
>> O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
>> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
>> O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
>> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
>> O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
>> Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
>> O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
>> Corporation -
>> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
>> O23 - Service: Creative Service for CDROM Access - Creative Technology
>> Ltd -
>> C:\WINDOWS\System32\CTsvcCDA.exe
>> O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and
>> Settings\Scott\Desktop\cwshredder.exe
>> O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. -
>> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
>> O23 - Service: Biometric Authentication Service (DpHost) -
>> DigitalPersona,
>> Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
>> O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks
>> NA,
>> Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
>> O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -
>> Symantec
>> Corporation - C:\Program Files\Norton SystemWorks\Norton
>> AntiVirus\navapsvc.exe
>> O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
>> Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
>> AntiVirus\IWP\NPFMntor.exe
>> O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
>> Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
>> O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
>> SystemWorks\Norton AntiVirus\SAVScan.exe
>> O23 - Service: ScriptBlocking Service (SBService) - Symantec
>> Corporation -
>> C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
>> O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
>> Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
>> O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
>> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
>> O23 - Service: Speed Disk service - Symantec Corporation -
>> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
>> O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
>> Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
>> O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -
>> C:\Program
>> Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
>> O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program
>> Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
>>
>>

Scott
07-09-2005, 10:04 PM
As I mentioned in my last post, I've done that already Sandi, but thanks
anyway..............

"Sandi - Microsoft MVP" wrote:

> Contact the programme's owners. Most likely the software needs to be updated
> to suit the latest version of IE/latest security fixes.
>
> That, or an uninstall/reinstall is not removing a corrupt file. It wouldn't
> be the first time that has happened.
>
> --
>
> __________________________________________
> Sandi's Site has changed - for instructions on how to
> find old URLs, go here:
> http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
>
> Hyperlinks used to ensure advice is current
> Sandi - Microsoft MVP since 1999
> http://inetexplorer.mvps.org
>
> Visit the Internet Explorer Community
> http://www.microsoft.com/windows/ie/community/default.mspx
>
> "Scott" <Scott@discussions.microsoft.com> wrote in message
> news:959293E9-3F4D-4C39-A8EA-1209E463FB93@microsoft.com...
> >I think I have found the problem. For over a year I've been using a
> >product
> > called PowerIE to block banner ad's and pop up's, and have not had any
> > problems with it. On a hunch, I uninstalled it and the problem with IE
> > hanging is gone. I then reinstalled it and the problem came back. I
> > played
> > with the settings such as turning off the ad and pop up blockers, however
> > the
> > problem continued. I again uninstalled it and its working fine again, IE
> > is
> > not hanging like it was before. I have sent e-mail to their support,
> > however
> > I'd be grateful if someone knows how to fix this or can point me in the
> > right
> > direction. Thanks,
> >
> > "Scott" wrote:
> >
> >> I'm having a problem lately with IE hanging when I shutdown my pc. Even
> >> after I close out all IE windows, when I shutdown I get a response saying
> >> that iexplore.exe is not responding and I have to click "end Now".
> >> Sometimes
> >> I will get this multiple times before the computer finally shuts down.
> >> I've
> >> tried running several spyware scanners including Spy Sweeper, Ad Aware,
> >> and
> >> Spybot. I also ran BHO Cop and disabled several BHO's, however the
> >> problem
> >> continues. On here I read about HijackThis, so I have run it and here is
> >> the
> >> log file. I am hoping that someone here can suggest something for me to
> >> do
> >> to solve this problem. Thanks!
> >>
> >> Logfile of HijackThis v1.99.1
> >> Scan saved at 6:46:23 PM, on 5/13/2005
> >> Platform: Windows XP SP2 (WinNT 5.01.2600)
> >> MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
> >>
> >> Running processes:
> >> C:\WINDOWS\System32\smss.exe
> >> C:\WINDOWS\system32\winlogon.exe
> >> C:\WINDOWS\system32\services.exe
> >> C:\WINDOWS\system32\lsass.exe
> >> C:\WINDOWS\system32\Ati2evxx.exe
> >> C:\WINDOWS\system32\svchost.exe
> >> C:\WINDOWS\System32\svchost.exe
> >> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> >> C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> >> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> >> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> >> C:\WINDOWS\Explorer.EXE
> >> C:\WINDOWS\system32\spoolsv.exe
> >> C:\WINDOWS\system32\dla\tfswctrl.exe
> >> C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
> >> C:\Program Files\Common Files\Symantec Shared\ccApp.exe
> >> C:\WINDOWS\System32\LVCOMSX.EXE
> >> C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
> >> C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> >> C:\Program Files\Microsoft IntelliType Pro\type32.exe
> >> C:\Program Files\Microsoft IntelliPoint\point32.exe
> >> C:\Program Files\QuickTime\qttask.exe
> >> C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
> >> C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
> >> C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
> >> C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
> >> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> >> C:\WINDOWS\System32\CTsvcCDA.exe
> >> C:\Program Files\DigitalPersona\Bin\DpHost.exe
> >> C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
> >> C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> >> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> >> C:\WINDOWS\System32\svchost.exe
> >> C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> >> C:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
> >> C:\WINDOWS\System32\MsPMSPSv.exe
> >> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> >> C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> >> C:\WINDOWS\System32\svchost.exe
> >> C:\Program Files\Internet Explorer\iexplore.exe
> >> C:\Program Files\Internet Explorer\iexplore.exe
> >> C:\Program Files\Internet Explorer\iexplore.exe
> >> C:\Program Files\Microsoft Money\System\mnyschdl.exe
> >> C:\Program Files\Microsoft Money\System\misuser.exe
> >> C:\Program Files\Microsoft Money\System\mis.exe
> >> C:\Program Files\Internet Explorer\iexplore.exe
> >> C:\Program Files\Internet Explorer\iexplore.exe
> >> C:\Program Files\Internet Explorer\iexplore.exe
> >> C:\Program Files\Messenger\msmsgs.exe
> >> C:\Documents and Settings\Scott\Desktop\HijackThis.exe
> >>
> >> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
> >> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
> >> R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
> >> R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
> >> R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
> >> R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
> >> http://www.cnn.com/
> >> R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
> >> Microsoft
> >> Internet Explorer
> >> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> >> Settings,ProxyServer = sas.r4.attbi.com:8000
> >> R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
> >> Settings,ProxyOverride = sas.r4.attbi.com
> >> O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} -
> >> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> >> O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -
> >> C:\Program
> >> Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> >> O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} -
> >> C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
> >> O3 - Toolbar: &Power IE - {437434D2-065E-499D-A337-59657DF3342F} -
> >> C:\PROGRA~1\POWERI~1\CTBand.dll
> >> O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
> >> C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
> >> O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
> >> Panel\atiptaxx.exe
> >> O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
> >> O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
> >> Files\Sonic\Update Manager\sgtray.exe" /r
> >> O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
> >> Files\CyberLink\PowerDVD\DVDLauncher.exe"
> >> O4 - HKLM\..\Run: [diagent] "C:\Program
> >> Files\Creative\SBLive\Diagnostics\diagent.exe" startup
> >> O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
> >> O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
> >> Shared\ccApp.exe"
> >> O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
> >> O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program
> >> Files\Logitech\Video\ISStart.exe
> >> O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
> >> Files\Java\jre1.5.0_02\bin\jusched.exe
> >> O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
> >> C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
> >> O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
> >> O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType
> >> Pro\type32.exe"
> >> O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
> >> IntelliPoint\point32.exe"
> >> O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
> >> Files\QuickTime\qttask.exe"
> >> -atboottime
> >> O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
> >> AntiSpyware\gcasServ.exe"
> >> O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program
> >> Files\Logitech\Video\ManifestEngine.exe" boot
> >> O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy
> >> Sweeper\SpySweeper.exe" /0
> >> O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
> >> SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A}
> >> /MODE
> >> CfgWiz
> >> O4 - Startup: trillian.lnk = ?
> >> O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
> >> present
> >> O8 - Extra context menu item: Add to Power IE &Block List... - C:\Program
> >> Files\Power IE\adblocking.htm
> >> O8 - Extra context menu item: E&xport to Microsoft Excel -
> >> res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
> >> O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
> >> C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> >> O9 - Extra 'Tools' menuitem: Sun Java Console -
> >> {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
> >> Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
> >> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
> >> C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
> >> O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
> >> C:\Program Files\Messenger\msmsgs.exe
> >> O9 - Extra 'Tools' menuitem: Windows Messenger -
> >> {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
> >> Files\Messenger\msmsgs.exe
> >> O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine
> >> Advantage
> >> Validation Tool) -
> >> [url]http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409[/url]
> >> O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
> >> [url]http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1092960397625[/url]
> >> O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
> >> Class) -
> >> [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]
> >> O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -
> >> [url]http://a19.g.akamai.net/7/19/7125/1444/ftp.coupons.com/v3123/cpbrkpie.cab[/url]
> >> O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) -
> >> [url]http://photo.walmart.com/photo/uploads/WebUploadClient.cab[/url]
> >> O17 -
> >> HKLM\System\CCS\Services\Tcpip\..\{61031B7F-73AD-4864-98FE-02B80776965F}:
> >> NameServer = 64.81.79.2,64.81.159.2
> >> O23 - Service: Ati HotKey Poller - Unknown owner -
> >> C:\WINDOWS\system32\Ati2evxx.exe
> >> O23 - Service: ATI Smart - Unknown owner -
> >> C:\WINDOWS\system32\ati2sgag.exe
> >> O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
> >> C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
> >> O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
> >> C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
> >> O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
> >> Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
> >> O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
> >> Corporation -
> >> C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
> >> O23 - Service: Creative Service for CDROM Access - Creative Technology
> >> Ltd -
> >> C:\WINDOWS\System32\CTsvcCDA.exe
> >> O23 - Service: CWShredder Service - InterMute, Inc. - C:\Documents and
> >> Settings\Scott\Desktop\cwshredder.exe
> >> O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. -
> >> C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
> >> O23 - Service: Biometric Authentication Service (DpHost) -
> >> DigitalPersona,
> >> Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
> >> O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks
> >> NA,
> >> Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
> >> O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -
> >> Symantec
> >> Corporation - C:\Program Files\Norton SystemWorks\Norton
> >> AntiVirus\navapsvc.exe
> >> O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
> >> Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
> >> AntiVirus\IWP\NPFMntor.exe
> >> O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
> >> Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
> >> O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
> >> SystemWorks\Norton AntiVirus\SAVScan.exe
> >> O23 - Service: ScriptBlocking Service (SBService) - Symantec
> >> Corporation -
> >> C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
> >> O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
> >> Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
> >> O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
> >> C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
> >> O23 - Service: Speed Disk service - Symantec Corporation -
> >> C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
> >> O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
> >> Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
> >> O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -
> >> C:\Program
> >> Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
> >> O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program
> >> Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
> >>
> >>
>
>
>


IE Hangs when I shutdown