IE won't even open after SP2



daveyp
07-09-2005, 11:03 PM
I can't get IE to open after installing SP2, I really need help as it has
bewildered me. I don't know what to do:

IE Crashes,
MSN Crashes,
Office Xp Applications crash


Windows XP Home Edition 2002
XP Service Pack 2
1.8GHz P4
512MB RAM

Please help,

Regards,

Dave

Frank Saunders, MS-MVP, IE/OE
07-09-2005, 11:04 PM
This is often caused by SP2 being installed on a spyware infested machine.
First remove SP2 (Control Panel | Add/Remove Programs).

Then eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/


"daveyp" <daveyp@discussions.microsoft.com> wrote in message
news:9DA604F2-DF6E-4B89-A2DB-4CF570369D6B@microsoft.com...
>I can't get IE to open after installing SP2, I really need help as it has
> bewildered me. I don't know what to do:
>
> IE Crashes,
> MSN Crashes,
> Office Xp Applications crash
>
>
> Windows XP Home Edition 2002
> XP Service Pack 2
> 1.8GHz P4
> 512MB RAM
>
> Please help,
>
> Regards,
>
> Dave


IE won't even open after SP2