IE6 crashing



Jen
07-09-2005, 10:03 PM
I have Internet Explorer 6 and it keeps crashing. Says its encountered a
problem and needs to close. This happens everytime i'm in the internet. Also
my computer is extremell slow all of a sudden. When the computer tries to
either open something new or close something, the computer freezes with the
image on the screen. Any suggestions?

News Reader
07-09-2005, 10:03 PM
most likely one or more spyware/malware/hijacker

"Jen" <Jen@discussions.microsoft.com> wrote in message
news:954EAF60-3F8C-4469-A865-9C919E9892E3@microsoft.com...
>I have Internet Explorer 6 and it keeps crashing. Says its encountered a
> problem and needs to close. This happens everytime i'm in the internet.
> Also
> my computer is extremell slow all of a sudden. When the computer tries to
> either open something new or close something, the computer freezes with
> the
> image on the screen. Any suggestions?

Jon Kennedy
07-09-2005, 10:03 PM
This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware and/or Spybot Search & Destroy to remove it.

Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.htm
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm

If your system is clean after all the above, and you are still getting that
error, more troubleshooting here:
http://inetexplorer.mvps.org/answers_10.htm#close

--

Jon R. Kennedy
Charlotte, NC, USA
jkennedy2@carolina.rr.com

"Jen" <Jen@discussions.microsoft.com> wrote in message
news:954EAF60-3F8C-4469-A865-9C919E9892E3@microsoft.com...
>I have Internet Explorer 6 and it keeps crashing. Says its encountered a
> problem and needs to close. This happens everytime i'm in the internet.
> Also
> my computer is extremell slow all of a sudden. When the computer tries to
> either open something new or close something, the computer freezes with
> the
> image on the screen. Any suggestions?


IE6 crashing