Please Help with Popup Error.



George-NY
07-09-2005, 10:02 PM
Hi All.
When I go to a lot of web sites a window pops up and in the blue bar at the
top it says,"dtdp://748[331[1]jgen44-cjt1.net/htm/704/0/javaSiteRequest."
and in the box below it says.
, "This file does not have a program associated with it for performing this
action in the folder options control panel."
When I click on OK another window pops up saying in the blue bar at the top,
"Microsoft Internet Explorer"
In the box below, "IE cannot open this helper application for
dtdp://748[331[1]jgen44-cjt1.net/htm/704/0/javaSiteRequest.... The protocol
in this address is not valid. Make sure the address is valid and try again."
When I click OK everything works well.
Anyone can help me to stop these windows from popping up most of the time
when I am on the web.
Any help is appreciated.
George-NY

Jon Kennedy
07-09-2005, 10:02 PM
This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware and/or Spybot Search & Destroy to remove it.

Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.htm
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm

Also, make sure your anti-virus software is using up-to-date definitions and
run a full system scan. If you don't have such, use an online scan:
http://housecall.trendmicro.com/housecall/start_corp.asp
http://www.pandasoftware.com/activescan/
http://www.bitdefender.com/scan/license.php
http://security.symantec.com/sscv6/default.asp
http://www.ravantivirus.com/scan/
http://us.mcafee.com/root/mfs/default.asp
http://www.kaspersky.com/scanforvirus
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx


--

Jon R. Kennedy
Charlotte, NC, USA
jkennedy2@carolina.rr.com

"George-NY" <geonbc@optonline.net> wrote in message
news:eVrMEdbVFHA.1384@TK2MSFTNGP09.phx.gbl...
> Hi All.
> When I go to a lot of web sites a window pops up and in the blue bar at
> the
> top it says,"dtdp://748[331[1]jgen44-cjt1.net/htm/704/0/javaSiteRequest."
> and in the box below it says.
> , "This file does not have a program associated with it for performing
> this
> action in the folder options control panel."
> When I click on OK another window pops up saying in the blue bar at the
> top,
> "Microsoft Internet Explorer"
> In the box below, "IE cannot open this helper application for
> dtdp://748[331[1]jgen44-cjt1.net/htm/704/0/javaSiteRequest.... The
> protocol
> in this address is not valid. Make sure the address is valid and try
> again."
> When I click OK everything works well.
> Anyone can help me to stop these windows from popping up most of the time
> when I am on the web.
> Any help is appreciated.
> George-NY
>
>

George-NY
07-09-2005, 10:03 PM
Thank you Jon.
I never heard of BHOs and I went to the site you suggested and read all
about them.
I down loaded BHODemon 2.0 and I had 5 BHOs running. 2 of which said
"investigating".
I stopped one of them with no luck but when I stopped the second one my
problem ended.
Thank you again for taking your time to help me.
George-NY


> If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
> section, uncheck "Enable third-party browser extensions", click Apply,
click
> Okay, reboot. If that solves your problem, then more troubleshooting is
> needed to find out exactly which program, or Browser Helper Object (BHO)
is
> causing this problem. You don't want to leave it at that, as some BHOs
are
> useful or necessary - like Adobe Acrobat for reading .pdf files or an
> essential component of Norton AV. Get BHODemon -
> http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
> Disable all items, and then gradually replace one or two at a time to
narrow
> down the culprit.


Please Help with Popup Error.