DVD/CD Rom drives not recognised



scarbo
07-09-2005, 09:59 PM
undefined

:mad: Since upgrading to XP Pro from W2K a few weeks back my CDR and
DVD drives are no longer recognised. In device manager an exclamation
shows and I've been unable to find either an XP or more up to date
driver. The drives in question are the NEC NR-7800A and NEC DV-5800A
(In a Dell Dimesion 4300 machine) Does anyone have any idea on how I
might approach getting these drives operating again?


--
scarbo

Cari \(MS-MVP\)
07-09-2005, 09:59 PM
First thing to try is Alex Nichol's fix at:
http://aumha.org/win5/a/xpcd.php#problems

Then ensure your DVD and CD burning software is up to date with any patches
that may be required.
--
Cari (MS-MVP)
Printing & Imaging



"scarbo" <scarbo.1q8adp@pcbanter.net> wrote in message
news:scarbo.1q8adp@pcbanter.net...
>
> undefined
>
> :mad: Since upgrading to XP Pro from W2K a few weeks back my CDR and
> DVD drives are no longer recognised. In device manager an exclamation
> shows and I've been unable to find either an XP or more up to date
> driver. The drives in question are the NEC NR-7800A and NEC DV-5800A
> (In a Dell Dimesion 4300 machine) Does anyone have any idea on how I
> might approach getting these drives operating again?
>
>
> --
> scarbo
>

David
07-09-2005, 09:59 PM
I tried that link, but it says that the downloads there are not as recent as
the service packs I already have, so it won't install them. How strange...I
wonder what the problem could be?

Cari \(MS-MVP\)
07-09-2005, 09:59 PM
Did you try going into Device Manager, right clicking and uninstalling each
drive, then rebooting and letting XP reinstall them?
--
Cari (MS-MVP)
Printing & Imaging



"David" <David@discussions.microsoft.com> wrote in message
news:953963B1-A0AA-4C5F-AF83-23667FE2DD41@microsoft.com...
>I tried that link, but it says that the downloads there are not as recent
>as
> the service packs I already have, so it won't install them. How
> strange...I
> wonder what the problem could be?
>

David
07-09-2005, 09:59 PM
I have the same problem as Scabrio. I tried reinstalling the drivers, but it
still doesn't work! I give up!

Cari \(MS-MVP\)
07-09-2005, 09:59 PM
Are they recognized correctly in the BIOS?
--
Cari (MS-MVP)
Printing & Imaging



"David" <David@discussions.microsoft.com> wrote in message
news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
>I have the same problem as Scabrio. I tried reinstalling the drivers, but
>it
> still doesn't work! I give up!
>

bac
07-09-2005, 10:00 PM
Hi! I also have this same problem, and have my NEW computer back to the
service department twice to resolve the issues. They can't seem to fix it
either. Now I can't burn anything that can be read by a home DVD player. HP
Pavilion a720n, WindowsXP SP2 (preinstalled), all updates completed, all
scans up to date, using Sonic RecordNow and WinDVD. Any suggestions??
Thanks!

"Cari (MS-MVP)" wrote:

> Are they recognized correctly in the BIOS?
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "David" <David@discussions.microsoft.com> wrote in message
> news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
> >I have the same problem as Scabrio. I tried reinstalling the drivers, but
> >it
> > still doesn't work! I give up!
> >
>
>
>
>

Cari \(MS-MVP\)
07-09-2005, 10:00 PM
First of all do you have the correct format DVD for your standalone player?
You can check whether that would be DVD-R or DVD+R at www.videohelp.com

Again, are the optical drives appearing correctly in the BIOS?

Do they show up correctly in Device Manager?


--
Cari (MS-MVP)
Printing & Imaging



"bac" <bac@discussions.microsoft.com> wrote in message
news:B3EA0944-2D99-4126-A0B1-AFADC3D66895@microsoft.com...
> Hi! I also have this same problem, and have my NEW computer back to the
> service department twice to resolve the issues. They can't seem to fix it
> either. Now I can't burn anything that can be read by a home DVD player.
> HP
> Pavilion a720n, WindowsXP SP2 (preinstalled), all updates completed, all
> scans up to date, using Sonic RecordNow and WinDVD. Any suggestions??
> Thanks!
>
> "Cari (MS-MVP)" wrote:
>
>> Are they recognized correctly in the BIOS?
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "David" <David@discussions.microsoft.com> wrote in message
>> news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
>> >I have the same problem as Scabrio. I tried reinstalling the drivers,
>> >but
>> >it
>> > still doesn't work! I give up!
>> >
>>
>>
>>
>>
>

SherryMH
07-09-2005, 10:00 PM
I also have this problem and have been struggling with it for a while now. I
run a home based business that is my sole income, and I am losing money due
to this. Seems to me that Microsoft has a problem on their hands and I am
sure we would all appreciate a fix for this. Any other ideas?

"Cari (MS-MVP)" wrote:

> First of all do you have the correct format DVD for your standalone player?
> You can check whether that would be DVD-R or DVD+R at www.videohelp.com
>
> Again, are the optical drives appearing correctly in the BIOS?
>
> Do they show up correctly in Device Manager?
>
>
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "bac" <bac@discussions.microsoft.com> wrote in message
> news:B3EA0944-2D99-4126-A0B1-AFADC3D66895@microsoft.com...
> > Hi! I also have this same problem, and have my NEW computer back to the
> > service department twice to resolve the issues. They can't seem to fix it
> > either. Now I can't burn anything that can be read by a home DVD player.
> > HP
> > Pavilion a720n, WindowsXP SP2 (preinstalled), all updates completed, all
> > scans up to date, using Sonic RecordNow and WinDVD. Any suggestions??
> > Thanks!
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Are they recognized correctly in the BIOS?
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >>
> >>
> >>
> >> "David" <David@discussions.microsoft.com> wrote in message
> >> news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
> >> >I have the same problem as Scabrio. I tried reinstalling the drivers,
> >> >but
> >> >it
> >> > still doesn't work! I give up!
> >> >
> >>
> >>
> >>
> >>
> >
>
>
>
>

Cari \(MS-MVP\)
07-09-2005, 10:00 PM
Sherry, please don't tag on to an ongoing thread unless you are asking for
assistance and tell us exactly what your problem is. Saying "me to" is
tantamount to giving absoutely zero information.

MS has no problem on their hands with optical drives. Either you as the
User have installed and uninstalled programs or your motherboard or cable or
PSU or optical drive itself is faulty. Without your providing more
information I cannot assist further.

I will tell you however that my optical drives have NEVER disappeared on ANY
of my six PCs. They have never not worked, other than one CD ROM drive,
nearly five years old, that failed during a Repair Installation of a Windows
2003 Server PC. Between the 6 PCs, they run nine optical drives.

--
Cari (MS-MVP)
Printing & Imaging



"SherryMH" <SherryMH@discussions.microsoft.com> wrote in message
news:D505DA25-5295-44F4-82B0-2991882AF2C0@microsoft.com...
>I also have this problem and have been struggling with it for a while now.
>I
> run a home based business that is my sole income, and I am losing money
> due
> to this. Seems to me that Microsoft has a problem on their hands and I am
> sure we would all appreciate a fix for this. Any other ideas?
>

bac
07-09-2005, 10:00 PM
Wow, I searched my computer for 'bios' and about 50 showed up! I'm new to
XP, so please bear with me! It seems the properties for almost all of these
bios files say 'extension/file not recognized', so I don't know if this helps
at all. I looked in the System Settings, and it does show up as a Philips
DVD8421 DVD drive. (it's a dual layer capable DVD/CD Rom writer combo, with
separate CD drive/player). I went to the site you mentioned, and it looks so
confusing I wasn't sure where to begin, as everything I input for searches
came up blank. I REALLY want my old computer back!!! Pardon my ignorance on
this one!
bac

"bac" wrote:

> Hi! I also have this same problem, and have my NEW computer back to the
> service department twice to resolve the issues. They can't seem to fix it
> either. Now I can't burn anything that can be read by a home DVD player. HP
> Pavilion a720n, WindowsXP SP2 (preinstalled), all updates completed, all
> scans up to date, using Sonic RecordNow and WinDVD. Any suggestions??
> Thanks!
>
> "Cari (MS-MVP)" wrote:
>
> > Are they recognized correctly in the BIOS?
> > --
> > Cari (MS-MVP)
> > Printing & Imaging
> >
> >
> >
> > "David" <David@discussions.microsoft.com> wrote in message
> > news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
> > >I have the same problem as Scabrio. I tried reinstalling the drivers, but
> > >it
> > > still doesn't work! I give up!
> > >
> >
> >
> >
> >

Cari \(MS-MVP\)
07-09-2005, 10:00 PM
You don't enter the BIOS from within Windows, you enter it at startup. Your
PC manual would be the best place to look for instructions.

However, in the meantime, see the late Alex Nichol's article at:
http://aumha.org/win5/a/xpcd.php#problems
--
Cari (MS-MVP)
Printing & Imaging



"bac" <bac@discussions.microsoft.com> wrote in message
news:EC816C9F-D8E5-4E68-AF7A-E3786ED90902@microsoft.com...
> Wow, I searched my computer for 'bios' and about 50 showed up! I'm new to
> XP, so please bear with me! It seems the properties for almost all of
> these
> bios files say 'extension/file not recognized', so I don't know if this
> helps
> at all. I looked in the System Settings, and it does show up as a Philips
> DVD8421 DVD drive. (it's a dual layer capable DVD/CD Rom writer combo,
> with
> separate CD drive/player). I went to the site you mentioned, and it looks
> so
> confusing I wasn't sure where to begin, as everything I input for searches
> came up blank. I REALLY want my old computer back!!! Pardon my ignorance
> on
> this one!
> bac
>
> "bac" wrote:
>
>> Hi! I also have this same problem, and have my NEW computer back to the
>> service department twice to resolve the issues. They can't seem to fix
>> it
>> either. Now I can't burn anything that can be read by a home DVD player.
>> HP
>> Pavilion a720n, WindowsXP SP2 (preinstalled), all updates completed, all
>> scans up to date, using Sonic RecordNow and WinDVD. Any suggestions??
>> Thanks!
>>
>> "Cari (MS-MVP)" wrote:
>>
>> > Are they recognized correctly in the BIOS?
>> > --
>> > Cari (MS-MVP)
>> > Printing & Imaging
>> >
>> >
>> >
>> > "David" <David@discussions.microsoft.com> wrote in message
>> > news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
>> > >I have the same problem as Scabrio. I tried reinstalling the drivers,
>> > >but
>> > >it
>> > > still doesn't work! I give up!
>> > >
>> >
>> >
>> >
>> >
>

bac
07-09-2005, 10:00 PM
Oh, I feel so stupid! I'll get out the manual and do some more heavy reading
on-line! Thanks for the article you referred me to.


"Cari (MS-MVP)" wrote:

> You don't enter the BIOS from within Windows, you enter it at startup. Your
> PC manual would be the best place to look for instructions.
>
> However, in the meantime, see the late Alex Nichol's article at:
> http://aumha.org/win5/a/xpcd.php#problems
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "bac" <bac@discussions.microsoft.com> wrote in message
> news:EC816C9F-D8E5-4E68-AF7A-E3786ED90902@microsoft.com...
> > Wow, I searched my computer for 'bios' and about 50 showed up! I'm new to
> > XP, so please bear with me! It seems the properties for almost all of
> > these
> > bios files say 'extension/file not recognized', so I don't know if this
> > helps
> > at all. I looked in the System Settings, and it does show up as a Philips
> > DVD8421 DVD drive. (it's a dual layer capable DVD/CD Rom writer combo,
> > with
> > separate CD drive/player). I went to the site you mentioned, and it looks
> > so
> > confusing I wasn't sure where to begin, as everything I input for searches
> > came up blank. I REALLY want my old computer back!!! Pardon my ignorance
> > on
> > this one!
> > bac
> >
> > "bac" wrote:
> >
> >> Hi! I also have this same problem, and have my NEW computer back to the
> >> service department twice to resolve the issues. They can't seem to fix
> >> it
> >> either. Now I can't burn anything that can be read by a home DVD player.
> >> HP
> >> Pavilion a720n, WindowsXP SP2 (preinstalled), all updates completed, all
> >> scans up to date, using Sonic RecordNow and WinDVD. Any suggestions??
> >> Thanks!
> >>
> >> "Cari (MS-MVP)" wrote:
> >>
> >> > Are they recognized correctly in the BIOS?
> >> > --
> >> > Cari (MS-MVP)
> >> > Printing & Imaging
> >> >
> >> >
> >> >
> >> > "David" <David@discussions.microsoft.com> wrote in message
> >> > news:D3414018-E392-412F-86F5-6372D3600FBF@microsoft.com...
> >> > >I have the same problem as Scabrio. I tried reinstalling the drivers,
> >> > >but
> >> > >it
> >> > > still doesn't work! I give up!
> >> > >
> >> >
> >> >
> >> >
> >> >
> >
>
>
>
>

Cari \(MS-MVP\)
07-09-2005, 10:00 PM
No problem, we all start somewhere... and that's when the learning begins!
--
Cari (MS-MVP)
Printing & Imaging



"bac" <bac@discussions.microsoft.com> wrote in message
news:417BAC01-B01D-42F2-8988-AF5BB998E65E@microsoft.com...
> Oh, I feel so stupid! I'll get out the manual and do some more heavy
> reading
> on-line! Thanks for the article you referred me to.
>
>


DVD/CD Rom drives not recognised