[nigella]

I've been trying to upload pics from my digital camera and have installed
Relisys RDC3100 software.However,when I tried to aquire pics into the
computer,I failed everytime.I've checked Help and Support which told me that
in this situation,I should install it using Device Manager,which I tried.(At
the moment,No camera icon showed up in "Scanners and cameras" but I can see
that in "devices with removable storage")
In device manager,I clicked the camera symbol to see Properties.It showed
<This divice can't start + Code 10> and I was told to check
Troubleshooting.But when I tried it,all I got was a blank screen with no
info.
What's wrong? I'm stuck again please help.

[John Inzer]

The following KB article says code 10 indicates
that the driver needs to be updated for the device:

(310123) Explanation of Error Codes
Generated by Device Manager
http://support.microsoft.com/?kbid=310123

Checking the website, the only download available
for the RDC3100 is the manual. (No Driver Available)
http://www.relisys.com/main/index.cfm?action=drivers

The manual states that the camera is compatible
with an SD Memory card. I think I would purchase
an SD memory card and a USB SD memory card
reader.

Just wondering...are you running Windows XP SP2?

--

John Inzer
MS Picture It! MVP



"nigella" <nigella@discussions.microsoft.com> wrote in message
news:1C9B49EB-82CA-4F5A-B87D-AD816A2EC3BA@microsoft.com...
> I've been trying to upload pics from my digital camera and have installed
> Relisys RDC3100 software.However,when I tried to aquire pics into the
> computer,I failed everytime.I've checked Help and Support which told me
> that
> in this situation,I should install it using Device Manager,which I
> tried.(At
> the moment,No camera icon showed up in "Scanners and cameras" but I can
> see
> that in "devices with removable storage")
> In device manager,I clicked the camera symbol to see Properties.It showed
> <This divice can't start + Code 10> and I was told to check
> Troubleshooting.But when I tried it,all I got was a blank screen with no
> info.
> What's wrong? I'm stuck again please help.

[nigella]

Hi,John

> (310123) Explanation of Error Codes
> Generated by Device Manager
> http://support.microsoft.com/?kbid=310123

> Just wondering...are you running Windows XP SP2?

I followed the instruction to update the hardware but to no avail.

Do you think that a SD Memory card+ USB SD memory card
reader will solve this problem?Yes,I'm using Windows XP SP2.
I'm sorry I'm such a beginner!

Nigella

[John Inzer]

"Nigella" wrote
> Do you think that a SD Memory card+ USB SD memory card
> reader will solve this problem?Yes,I'm using Windows XP SP2.
> I'm sorry I'm such a beginner!
=================================
I can't guarantee that your problem would
be solved by purchasing an SD card and
an SD card reader but I think it would.

You would no longer have to connect the
camera to your computer...and the need
for the problematic software would be
eliminated.

--

John Inzer
MS Picture It! MVP

[Danny]

Have you trien Windows Photo Viewer in XP

"nigella" wrote:

> I've been trying to upload pics from my digital camera and have installed
> Relisys RDC3100 software.However,when I tried to aquire pics into the
> computer,I failed everytime.I've checked Help and Support which told me that
> in this situation,I should install it using Device Manager,which I tried.(At
> the moment,No camera icon showed up in "Scanners and cameras" but I can see
> that in "devices with removable storage")
> In device manager,I clicked the camera symbol to see Properties.It showed
> <This divice can't start + Code 10> and I was told to check
> Troubleshooting.But when I tried it,all I got was a blank screen with no
> info.
> What's wrong? I'm stuck again please help.