Error Code 38



Russell
07-09-2005, 09:56 PM
Hi, I have been trying to re-intall my camera via a USB port, and when I
reboot after install, it has not installed or recognised the cam...when
retrying the "add hardware" routine again, the error code 38 comes up in
this message...

"Windows cannot load the device driverfor this hardware because a previous
instance of the device driver is still in memory. [Code 38]
Click Troubleshoot to start the troubleshooter for this device"

The troubleshooter does not provide any assistance in this regard.

This has been a long standing problem, and have been accomplishing my
photography downloads via my printer, but very slow. The camera is an older
PowerShot 100. (Canon)

Any help, greatly appreciated.

Russ

--
Russell C, retired

John Inzer
07-09-2005, 09:56 PM
Have you tried Canon Support?

Canon Tech Support
http://www.usa.canon.com/html/conCprTSIndex.jsp

--

John Inzer
MS Picture It! MVP



"Russell" <Russell@discussions.microsoft.com> wrote in message
news:BC305C50-E5A1-4C83-B28F-14AFDB3521C9@microsoft.com...
> Hi, I have been trying to re-intall my camera via a USB port, and when I
> reboot after install, it has not installed or recognised the cam...when
> retrying the "add hardware" routine again, the error code 38 comes up in
> this message...
>
> "Windows cannot load the device driverfor this hardware because a previous
> instance of the device driver is still in memory. [Code 38]
> Click Troubleshoot to start the troubleshooter for this device"
>
> The troubleshooter does not provide any assistance in this regard.
>
> This has been a long standing problem, and have been accomplishing my
> photography downloads via my printer, but very slow. The camera is an
> older
> PowerShot 100. (Canon)
>
> Any help, greatly appreciated.
>
> Russ
>
> --
> Russell C, retired

Russell
07-09-2005, 09:56 PM
Hi John, yes I have many times. An attempt was made to discover if older .ini
files had bee retained, but thgat was not the case. Eventually, they told me
to go by a new camera :) ..mmm
I am not sure of why the conflict occurs, it works via any card reader
including my HP printer, but those process are just to slow. I have the
feeling it is a Windows error message with a Windows fix.....!! ?

Thanks
--
Russell C, retired


"John Inzer" wrote:

> Have you tried Canon Support?
>
> Canon Tech Support
> http://www.usa.canon.com/html/conCprTSIndex.jsp
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "Russell" <Russell@discussions.microsoft.com> wrote in message
> news:BC305C50-E5A1-4C83-B28F-14AFDB3521C9@microsoft.com...
> > Hi, I have been trying to re-intall my camera via a USB port, and when I
> > reboot after install, it has not installed or recognised the cam...when
> > retrying the "add hardware" routine again, the error code 38 comes up in
> > this message...
> >
> > "Windows cannot load the device driverfor this hardware because a previous
> > instance of the device driver is still in memory. [Code 38]
> > Click Troubleshoot to start the troubleshooter for this device"
> >
> > The troubleshooter does not provide any assistance in this regard.
> >
> > This has been a long standing problem, and have been accomplishing my
> > photography downloads via my printer, but very slow. The camera is an
> > older
> > PowerShot 100. (Canon)
> >
> > Any help, greatly appreciated.
> >
> > Russ
> >
> > --
> > Russell C, retired
>
>

John Inzer
07-09-2005, 09:56 PM
Oh...well, if Canon cannot assist you I suspect
you have an incompatibility issue. I guess
you've tried the Canon WIA driver for WinXP
that's currently available on the website?

My daughter has an older Canon A60 (2MP)
and the images download very quickly using
a USB CF card reader. She didn't install the
Canon software.

--

John Inzer
MS Picture It! MVP



"Russell" <Russell@discussions.microsoft.com> wrote in message
news:7679E695-E420-4C77-A51A-809A2B6E3250@microsoft.com...
> Hi John, yes I have many times. An attempt was made to discover if older
> .ini
> files had bee retained, but thgat was not the case. Eventually, they told
> me
> to go by a new camera :) ..mmm
> I am not sure of why the conflict occurs, it works via any card reader
> including my HP printer, but those process are just to slow. I have the
> feeling it is a Windows error message with a Windows fix.....!! ?
>
> Thanks
> --
> Russell C, retired

Russell
07-09-2005, 09:56 PM
Thanks John, Yes I did try that driver too... same error message though.
The odd thing is I have a friend who has the S100 and he does not have the
same problem..:)

Oh well, maybe time for a different brand other than Canon.. The average
download is 1.3 minutes per picture via my printer reader.


Thanks again,

--
Russell C, retired


"John Inzer" wrote:

> Oh...well, if Canon cannot assist you I suspect
> you have an incompatibility issue. I guess
> you've tried the Canon WIA driver for WinXP
> that's currently available on the website?
>
> My daughter has an older Canon A60 (2MP)
> and the images download very quickly using
> a USB CF card reader. She didn't install the
> Canon software.
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "Russell" <Russell@discussions.microsoft.com> wrote in message
> news:7679E695-E420-4C77-A51A-809A2B6E3250@microsoft.com...
> > Hi John, yes I have many times. An attempt was made to discover if older
> > .ini
> > files had bee retained, but thgat was not the case. Eventually, they told
> > me
> > to go by a new camera :) ..mmm
> > I am not sure of why the conflict occurs, it works via any card reader
> > including my HP printer, but those process are just to slow. I have the
> > feeling it is a Windows error message with a Windows fix.....!! ?
> >
> > Thanks
> > --
> > Russell C, retired
>
>

John Inzer
07-09-2005, 09:56 PM
1.3 minutes to download one image
is definitely too long. This is not a
Canon issue...something in your system
is causing it. Have you tried a USB
CF card reader?

I wonder if you have a virus scanner
that's slowing everything down.

Some routine maintenance couldn't
hurt either:

Running Disk Cleanup, Error Checking and
Defrag on a regular schedule is a good idea.

(310312) Description of the Disk Cleanup
Tool in Windows XP
http://support.microsoft.com/?kbid=310312

(315265) How to Perform Disk Error Checking
in Windows XP
http://support.microsoft.com/?kbid=315265

(314848) How to Defragment Your Disk
Drive Volumes in Windows XP
http://support.microsoft.com/?kbid=314848

--

John Inzer
MS Picture It! MVP



"Russell" <Russell@discussions.microsoft.com> wrote in message
news:D97C68BC-5D8E-4DBF-B696-A6DAB7FF41A7@microsoft.com...
> Thanks John, Yes I did try that driver too... same error message though.
> The odd thing is I have a friend who has the S100 and he does not have the
> same problem..:)
>
> Oh well, maybe time for a different brand other than Canon.. The average
> download is 1.3 minutes per picture via my printer reader.
>
>
> Thanks again,
>
> --
> Russell C, retired

Russell
07-09-2005, 09:56 PM
Hi John,
I do those routines frequently.
In fact, the error message itself is odd, as I have just had my system
rebuilt..new card, new memory, new hard drive, so the message seems like a
left over from my old system...

Thanks again,

Russ

--
Russell C, retired


"John Inzer" wrote:

> 1.3 minutes to download one image
> is definitely too long. This is not a
> Canon issue...something in your system
> is causing it. Have you tried a USB
> CF card reader?
>
> I wonder if you have a virus scanner
> that's slowing everything down.
>
> Some routine maintenance couldn't
> hurt either:
>
> Running Disk Cleanup, Error Checking and
> Defrag on a regular schedule is a good idea.
>
> (310312) Description of the Disk Cleanup
> Tool in Windows XP
> http://support.microsoft.com/?kbid=310312
>
> (315265) How to Perform Disk Error Checking
> in Windows XP
> http://support.microsoft.com/?kbid=315265
>
> (314848) How to Defragment Your Disk
> Drive Volumes in Windows XP
> http://support.microsoft.com/?kbid=314848
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "Russell" <Russell@discussions.microsoft.com> wrote in message
> news:D97C68BC-5D8E-4DBF-B696-A6DAB7FF41A7@microsoft.com...
> > Thanks John, Yes I did try that driver too... same error message though.
> > The odd thing is I have a friend who has the S100 and he does not have the
> > same problem..:)
> >
> > Oh well, maybe time for a different brand other than Canon.. The average
> > download is 1.3 minutes per picture via my printer reader.
> >
> >
> > Thanks again,
> >
> > --
> > Russell C, retired
>
>

Russell
07-09-2005, 09:56 PM
Hi Again John, One last thing, I did discover the error code in MSDN:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/install/hh/install/troubleshoot_c5ba5c31-866a-4a41-bdd1-6bf9cc84469b.xml.asp
And it goes on about INF AddService directives , of which I have no
understanding at all.

Thanks again,

Russ
--
Russell C, retired


"John Inzer" wrote:

> 1.3 minutes to download one image
> is definitely too long. This is not a
> Canon issue...something in your system
> is causing it. Have you tried a USB
> CF card reader?
>
> I wonder if you have a virus scanner
> that's slowing everything down.
>
> Some routine maintenance couldn't
> hurt either:
>
> Running Disk Cleanup, Error Checking and
> Defrag on a regular schedule is a good idea.
>
> (310312) Description of the Disk Cleanup
> Tool in Windows XP
> http://support.microsoft.com/?kbid=310312
>
> (315265) How to Perform Disk Error Checking
> in Windows XP
> http://support.microsoft.com/?kbid=315265
>
> (314848) How to Defragment Your Disk
> Drive Volumes in Windows XP
> http://support.microsoft.com/?kbid=314848
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "Russell" <Russell@discussions.microsoft.com> wrote in message
> news:D97C68BC-5D8E-4DBF-B696-A6DAB7FF41A7@microsoft.com...
> > Thanks John, Yes I did try that driver too... same error message though.
> > The odd thing is I have a friend who has the S100 and he does not have the
> > same problem..:)
> >
> > Oh well, maybe time for a different brand other than Canon.. The average
> > download is 1.3 minutes per picture via my printer reader.
> >
> >
> > Thanks again,
> >
> > --
> > Russell C, retired
>
>

John Inzer
07-09-2005, 09:56 PM
Good find...

Too bad it doesn't offer a clear solution...
at least it's not clear to me. However...
this brings to mind the following article...
I wonder if it offers anything new?

(324756) You Cannot Simultaneously Use
Multiple USB Scanners in Windows XP
http://support.microsoft.com/?kbid=324756

Try disconnecting all USB devices and restart
your computer. Then try installing your camera.

Good luck.

--

John Inzer
MS Picture It! MVP



"Russell" <Russell@discussions.microsoft.com> wrote in message
news:7A1FEA88-8FFE-4287-9491-98F575C3D16B@microsoft.com...
> Hi Again John, One last thing, I did discover the error code in MSDN:
> http://msdn.microsoft.com/library/default.asp?url=/library/en-us/install/hh/install/troubleshoot_c5ba5c31-866a-4a41-bdd1-6bf9cc84469b.xml.asp
> And it goes on about INF AddService directives , of which I have no
> understanding at all.
>
> Thanks again,
>
> Russ
> --
> Russell C, retired
>
>
> "John Inzer" wrote:
>
>> 1.3 minutes to download one image
>> is definitely too long. This is not a
>> Canon issue...something in your system
>> is causing it. Have you tried a USB
>> CF card reader?
>>
>> I wonder if you have a virus scanner
>> that's slowing everything down.
>>
>> Some routine maintenance couldn't
>> hurt either:
>>
>> Running Disk Cleanup, Error Checking and
>> Defrag on a regular schedule is a good idea.
>>
>> (310312) Description of the Disk Cleanup
>> Tool in Windows XP
>> http://support.microsoft.com/?kbid=310312
>>
>> (315265) How to Perform Disk Error Checking
>> in Windows XP
>> http://support.microsoft.com/?kbid=315265
>>
>> (314848) How to Defragment Your Disk
>> Drive Volumes in Windows XP
>> http://support.microsoft.com/?kbid=314848
>>
>> --
>>
>> John Inzer
>> MS Picture It! MVP
>>
>>
>>
>> "Russell" <Russell@discussions.microsoft.com> wrote in message
>> news:D97C68BC-5D8E-4DBF-B696-A6DAB7FF41A7@microsoft.com...
>> > Thanks John, Yes I did try that driver too... same error message
>> > though.
>> > The odd thing is I have a friend who has the S100 and he does not have
>> > the
>> > same problem..:)
>> >
>> > Oh well, maybe time for a different brand other than Canon.. The
>> > average
>> > download is 1.3 minutes per picture via my printer reader.
>> >
>> >
>> > Thanks again,
>> >
>> > --
>> > Russell C, retired
>>
>>

John Inzer
07-09-2005, 09:56 PM
Also it may be worth a try to search on
Google Groups for the error:

"Windows cannot load the device driver
for this hardware because a previous instance
of the device driver is still in memory. (Code 38)"

It gets several hits and may include a solution.

--

John Inzer
MS Picture It! MVP



"John Inzer" <oobie@doobie.xyz> wrote in message
news:OtH$qd%23bFHA.584@TK2MSFTNGP15.phx.gbl...
> Good find...
>
> Too bad it doesn't offer a clear solution...
> at least it's not clear to me. However...
> this brings to mind the following article...
> I wonder if it offers anything new?
>
> (324756) You Cannot Simultaneously Use
> Multiple USB Scanners in Windows XP
> http://support.microsoft.com/?kbid=324756
>
> Try disconnecting all USB devices and restart
> your computer. Then try installing your camera.
>
> Good luck.
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "Russell" <Russell@discussions.microsoft.com> wrote in message
> news:7A1FEA88-8FFE-4287-9491-98F575C3D16B@microsoft.com...
>> Hi Again John, One last thing, I did discover the error code in MSDN:
>> http://msdn.microsoft.com/library/default.asp?url=/library/en-us/install/hh/install/troubleshoot_c5ba5c31-866a-4a41-bdd1-6bf9cc84469b.xml.asp
>> And it goes on about INF AddService directives , of which I have no
>> understanding at all.
>>
>> Thanks again,
>>
>> Russ
>> --
>> Russell C, retired
>>
>>
>> "John Inzer" wrote:
>>
>>> 1.3 minutes to download one image
>>> is definitely too long. This is not a
>>> Canon issue...something in your system
>>> is causing it. Have you tried a USB
>>> CF card reader?
>>>
>>> I wonder if you have a virus scanner
>>> that's slowing everything down.
>>>
>>> Some routine maintenance couldn't
>>> hurt either:
>>>
>>> Running Disk Cleanup, Error Checking and
>>> Defrag on a regular schedule is a good idea.
>>>
>>> (310312) Description of the Disk Cleanup
>>> Tool in Windows XP
>>> http://support.microsoft.com/?kbid=310312
>>>
>>> (315265) How to Perform Disk Error Checking
>>> in Windows XP
>>> http://support.microsoft.com/?kbid=315265
>>>
>>> (314848) How to Defragment Your Disk
>>> Drive Volumes in Windows XP
>>> http://support.microsoft.com/?kbid=314848
>>>
>>> --
>>>
>>> John Inzer
>>> MS Picture It! MVP
>>>
>>>
>>>
>>> "Russell" <Russell@discussions.microsoft.com> wrote in message
>>> news:D97C68BC-5D8E-4DBF-B696-A6DAB7FF41A7@microsoft.com...
>>> > Thanks John, Yes I did try that driver too... same error message
>>> > though.
>>> > The odd thing is I have a friend who has the S100 and he does not have
>>> > the
>>> > same problem..:)
>>> >
>>> > Oh well, maybe time for a different brand other than Canon.. The
>>> > average
>>> > download is 1.3 minutes per picture via my printer reader.
>>> >
>>> >
>>> > Thanks again,
>>> >
>>> > --
>>> > Russell C, retired
>>>
>>>
>

Russell
07-09-2005, 09:56 PM
Hi John, well the number 13 is lucky for some. The Q324756 certainly hit the
nail on the head, and was corroborated by the google responses too (I
wondered why thier share prices were of such value) :)

Yes, I just disabled and unplugged the usb scanner, and rebooted, and now I
have a clear Canon download with no probs. From 31 pics at 1.3 minutes each
to all 31 in just under 2.0 minutes total. I can work with this compromise
forever,

Many thanks for your help.

Russ :)

--
Russell C, retired


"John Inzer" wrote:

> Also it may be worth a try to search on
> Google Groups for the error:
>
> "Windows cannot load the device driver
> for this hardware because a previous instance
> of the device driver is still in memory. (Code 38)"
>
> It gets several hits and may include a solution.
>
> --
>
> John Inzer
> MS Picture It! MVP
>
>
>
> "John Inzer" <oobie@doobie.xyz> wrote in message
> news:OtH$qd%23bFHA.584@TK2MSFTNGP15.phx.gbl...
> > Good find...
> >
> > Too bad it doesn't offer a clear solution...
> > at least it's not clear to me. However...
> > this brings to mind the following article...
> > I wonder if it offers anything new?
> >
> > (324756) You Cannot Simultaneously Use
> > Multiple USB Scanners in Windows XP
> > http://support.microsoft.com/?kbid=324756
> >
> > Try disconnecting all USB devices and restart
> > your computer. Then try installing your camera.
> >
> > Good luck.
> >
> > --
> >
> > John Inzer
> > MS Picture It! MVP
> >
> >
> >
> > "Russell" <Russell@discussions.microsoft.com> wrote in message
> > news:7A1FEA88-8FFE-4287-9491-98F575C3D16B@microsoft.com...
> >> Hi Again John, One last thing, I did discover the error code in MSDN:
> >> http://msdn.microsoft.com/library/default.asp?url=/library/en-us/install/hh/install/troubleshoot_c5ba5c31-866a-4a41-bdd1-6bf9cc84469b.xml.asp
> >> And it goes on about INF AddService directives , of which I have no
> >> understanding at all.
> >>
> >> Thanks again,
> >>
> >> Russ
> >> --
> >> Russell C, retired
> >>
> >>
> >> "John Inzer" wrote:
> >>
> >>> 1.3 minutes to download one image
> >>> is definitely too long. This is not a
> >>> Canon issue...something in your system
> >>> is causing it. Have you tried a USB
> >>> CF card reader?
> >>>
> >>> I wonder if you have a virus scanner
> >>> that's slowing everything down.
> >>>
> >>> Some routine maintenance couldn't
> >>> hurt either:
> >>>
> >>> Running Disk Cleanup, Error Checking and
> >>> Defrag on a regular schedule is a good idea.
> >>>
> >>> (310312) Description of the Disk Cleanup
> >>> Tool in Windows XP
> >>> http://support.microsoft.com/?kbid=310312
> >>>
> >>> (315265) How to Perform Disk Error Checking
> >>> in Windows XP
> >>> http://support.microsoft.com/?kbid=315265
> >>>
> >>> (314848) How to Defragment Your Disk
> >>> Drive Volumes in Windows XP
> >>> http://support.microsoft.com/?kbid=314848
> >>>
> >>> --
> >>>
> >>> John Inzer
> >>> MS Picture It! MVP
> >>>
> >>>
> >>>
> >>> "Russell" <Russell@discussions.microsoft.com> wrote in message
> >>> news:D97C68BC-5D8E-4DBF-B696-A6DAB7FF41A7@microsoft.com...
> >>> > Thanks John, Yes I did try that driver too... same error message
> >>> > though.
> >>> > The odd thing is I have a friend who has the S100 and he does not have
> >>> > the
> >>> > same problem..:)
> >>> >
> >>> > Oh well, maybe time for a different brand other than Canon.. The
> >>> > average
> >>> > download is 1.3 minutes per picture via my printer reader.
> >>> >
> >>> >
> >>> > Thanks again,
> >>> >
> >>> > --
> >>> > Russell C, retired
> >>>
> >>>
> >
>
>

John Inzer
07-09-2005, 09:56 PM
Excellent news!

Thanks for the update. And BTW...your
persistence and patience were the keys
to this solution. Until you posted the MSDN
link I did not recall the relevant article.

Cheers!

--

John Inzer
MS Picture It! MVP



"Russell" <Russell@discussions.microsoft.com> wrote in message
news:95BC3BCD-8C64-41D6-AB8A-B3D602E04CC1@microsoft.com...
> Hi John, well the number 13 is lucky for some. The Q324756 certainly hit
> the
> nail on the head, and was corroborated by the google responses too (I
> wondered why thier share prices were of such value) :)
>
> Yes, I just disabled and unplugged the usb scanner, and rebooted, and now
> I
> have a clear Canon download with no probs. From 31 pics at 1.3 minutes
> each
> to all 31 in just under 2.0 minutes total. I can work with this compromise
> forever,
>
> Many thanks for your help.
>
> Russ :)


Error Code 38