[Hussain]

Hi

Check whether there is a firewall running on ur computer...if u are using
windows firewall u have to allow exceptions

And lastly if u have any external firewall or Norton Internet Security
installed u have to disable tht before connecting.

"Ann" wrote:

> Hi
>
> I have tried to use remote assistance to access another PC but could only
> get screen view only when logged on. Is it possible to offer help by
> controlling there PC totally.
> --
> Ann