Remote Assistance: never get the "Take Control"



Jeremy
07-09-2005, 09:49 PM
I have tried this on my home LAN from four different XP PCs. I can request
assistance, and accept the request but a window is supposed to pop-up with a
Take Control button (or so the help file says). I never get the window on
any of the PCs. I cannot figure-out how to go to the next step.

Anyone able to help? Thanks.

- Jeremy

Jeremy
07-09-2005, 09:49 PM
OK, with UPnP enabled on my router, I can make the connection. However, it
quits almost immediately with "You have been disconnected from Jeremy's
computer." But it gives no reason.

Any suggestions?

Thanks,
Jeremy
-----

I wrote:

> I have tried this on my home LAN from four different XP PCs. I can request
> assistance, and accept the request but a window is supposed to pop-up with a
> Take Control button (or so the help file says). I never get the window on
> any of the PCs. I cannot figure-out how to go to the next step.
>
> Anyone able to help? Thanks.
>
> - Jeremy

Jonathan Kay [MVP]
07-09-2005, 09:49 PM
Greetings Jeremy,

If you've been trying it over and over without rebooting, you'll get this behavior. Reboot
both PCs and then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Jeremy" <Jeremy@discussions.microsoft.com> wrote in message
news:33A6B34D-BE09-42FD-AC6C-DE5F5F2895D2@microsoft.com...
> OK, with UPnP enabled on my router, I can make the connection. However, it
> quits almost immediately with "You have been disconnected from Jeremy's
> computer." But it gives no reason.
>
> Any suggestions?
>
> Thanks,
> Jeremy
> -----
>
> I wrote:
>
>> I have tried this on my home LAN from four different XP PCs. I can request
>> assistance, and accept the request but a window is supposed to pop-up with a
>> Take Control button (or so the help file says). I never get the window on
>> any of the PCs. I cannot figure-out how to go to the next step.
>>
>> Anyone able to help? Thanks.
>>
>> - Jeremy


Remote Assistance: never get the "Take Control"