RE: Never came across such an issue... Can anyone help???



Andrew E.
07-10-2005, 03:15 AM
You can use an external cdrom or cdrw,actually the drivers won't be needed for
this anyway.Install xp cd,boot to xp cd,adjust for this in the BIOS (1st
priority
device,or similiar),then at menu screen,select install xp,new copy,delete the
partition,create one,then xp formats and installs automatically.Before xp
actually
starts,it uses diffrent drivers than it will in IE.

"Saajan" wrote:

> Well.. This is quite long, so please bear with me. I have tried to explain
> everything in detail in the best possible way I can.
>
> I was troubleshooting one of my friend's laptop who is using Windows XP
> Professional with Service Pack 1. His desktop wallpaper has been changed to a
> screenshot of windows blue screen error which said problem caused by
> malware/adwares. The display settings have been disabled. I tried running ad
> aware and spybot with updated definitions and that didnt help. I tried
> changing the wallpaper using the group policy editor. That didnt help either.
> And after I took him off from the company's domain (which I had to) and log
> in to the local computer, it doesn't even show any of the desktop icons, task
> bar or properties forcing us to believe that it is actually a blue screen
> error. I tried logging in as other user, then it shows the deault XP
> wallpaper, but still not any of the icons or properties. I tried few of the
> options like the group policy editor using the task manager>new task option
> unsuccessfully. Now that is the only way I am able to gain access to this
> computer. I have tried almost all the options, deleted all other profiles,
> etc. I am not able to launch explorer.exe or iexplore.exe using the task
> manager>new task. And am able to see the desktop icons as well while I access
> it this way. So basically, something is just preventing the deskop from
> appearing. I tried installing Srvice Pack 2 by burning it on a CD, but
> surprisingly that file doesn't show on the CD on this laptop whereas in all
> other PCs it does. So I had to finally resort to the good old way of
> re-installing XP Pro after spending ages to resolve this issue. I feel
> someone has hacked into his computer and played around. I was using a new XP
> CD with Service Pack 2 and was trying to upgrade. I couldn't run boot setup
> as the laptop didn't have a boot from cd option. So I tried disabling the
> hard drive, but then it said operating system failed. So I ran setup from CD
> using task manager>new task. It launches the installation and very soon says
> that a previous software installation was not completed and exits the setup.
> I tried removing the Symantec antivirus using System Mechanic Pro, but still
> the same problem persists. Now what do I do? I shouldn't be loosing any of
> his data. How do I install XP now as I am not able to run the setup from the
> CD or boot from the disk and install. Please note that this laptop doesn't
> have an internal CD drive, so I had to use HP external CD writer (of which I
> had great trouble installing the drivers and to get it working).
>
> I feel this is highly unusual. Can anyone help me with this? Any help will
> be highly appreciated. Thank you for your patience.


RE: Never came across such an issue... Can anyone help???