[Biegeldog]

Hello,

I am a tech in a service department for a company. We have used Remote
Assistance successfully to assist our customers to fix problems from our
desks. We've found it somewhat problamatic trying to navigate our customers
through the request assistance dialog so we can see what they see or take
control so we can do something much faster than it would take for them to do
by instruction.

Is there a way to initiate Remote Assistance w/o the customer having to
request or invite you?

If that is not possible, is there a way to set up a quick-request executable
(batch file or otherwise) that will create a request as a file with default
parameters including where the file will reside?

Or, lastly, is there a way to have the remote assistance dialog simply
contain default values for everything so our customers can simply click
"Next"?

Thanks you,

Josh Biegel

[Doug Knox MS-MVP]

You can "Offer Remote Assistance"

http://www.petri.co.il/offer_remote_assistance_in_windows_xp.htm

You can shortcut the process of going through Help and Support by creating a shortcut that points to:

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm

Watch the line wrapping in the above line(s)

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Biegeldog" <Biegeldog@discussions.microsoft.com> wrote in message news:A715B200-F654-4E43-87AF-7FC8FA3AC248@microsoft.com...
> Hello,
>
> I am a tech in a service department for a company. We have used Remote
> Assistance successfully to assist our customers to fix problems from our
> desks. We've found it somewhat problamatic trying to navigate our customers
> through the request assistance dialog so we can see what they see or take
> control so we can do something much faster than it would take for them to do
> by instruction.
>
> Is there a way to initiate Remote Assistance w/o the customer having to
> request or invite you?
>
> If that is not possible, is there a way to set up a quick-request executable
> (batch file or otherwise) that will create a request as a file with default
> parameters including where the file will reside?
>
> Or, lastly, is there a way to have the remote assistance dialog simply
> contain default values for everything so our customers can simply click
> "Next"?
>
> Thanks you,
>
> Josh Biegel