HELP! Clients auto rebooting...



Ken Gardner
07-10-2005, 02:02 AM
I think that I might have a soon to be epidemic on my hands at work.
Yesterday, one of my clients started this. He was working and then all of a
sudden his computer rebooted. After he logged back in, the computer went
thru the start-up process with icons appearing on desktop, start menu apps.
began to load and then it rebooted again. I got the computer to load in Safe
Mode but could not find any errors, viruses or spyware after a scan. This
symptom is not making its way throughout the network with three clients
complaining about the same thing.
Does anyone have any clues.

Carey Frisch [MVP]
07-10-2005, 02:02 AM
On the affected computer, right-click on MY COMPUTER and
select Properties > Advanced > Startup and Recovery Settings.
Uncheck "Automatically restart" and click OK and Apply.

The next time an error occurs, you should see a Blue Screen
with an error code. Note the Error Code and post back to this
thread with the information.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

"Ken Gardner" wrote:

| I think that I might have a soon to be epidemic on my hands at work.
| Yesterday, one of my clients started this. He was working and then all of a
| sudden his computer rebooted. After he logged back in, the computer went
| thru the start-up process with icons appearing on desktop, start menu apps.
| began to load and then it rebooted again. I got the computer to load in Safe
| Mode but could not find any errors, viruses or spyware after a scan. This
| symptom is not making its way throughout the network with three clients
| complaining about the same thing.
| Does anyone have any clues.

Ken Gardner
07-10-2005, 02:02 AM
Believe it or not I think I fingered the culprit...its Symantec Antivirus
Client v.10. I just performed a migration last night (sorry forgot to
mention that) and approximately seven of my 48 workstations have exhibited
this behavior. I've unistalled the client on two them and everything
stabilized again. I am now going to uninstall the SAVC 10 and rollback to my
previous client, SAVC 9.x.
You wouldn't any command line switches for Installshiled so I can write a
bactch file for the uninstall to occur would you?

Thanks for your post.

Ken

"Carey Frisch [MVP]" wrote:

> On the affected computer, right-click on MY COMPUTER and
> select Properties > Advanced > Startup and Recovery Settings.
> Uncheck "Automatically restart" and click OK and Apply.
>
> The next time an error occurs, you should see a Blue Screen
> with an error code. Note the Error Code and post back to this
> thread with the information.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "Ken Gardner" wrote:
>
> | I think that I might have a soon to be epidemic on my hands at work.
> | Yesterday, one of my clients started this. He was working and then all of a
> | sudden his computer rebooted. After he logged back in, the computer went
> | thru the start-up process with icons appearing on desktop, start menu apps.
> | began to load and then it rebooted again. I got the computer to load in Safe
> | Mode but could not find any errors, viruses or spyware after a scan. This
> | symptom is not making its way throughout the network with three clients
> | complaining about the same thing.
> | Does anyone have any clues.
>


HELP! Clients auto rebooting...