ClemP
07-10-2005, 01:55 AM
I'm having the exact same problem as you are William. I DO know what caused
mine. I'm just not sure how to fix it!
I switched firewalls from Agnitum's Outpost to Sygate's Personal Firewall
Pro. I uninstalled Outpost using it's uninstall option then installed
Sygate. It appeared to function properly until I restarted the system.
After restarting my system, Sygate did not appear to be running and I had all
the symptons you mentioned. I know it was the Sygate installation, because
the exact same thing happened to my laptop. Fortunately, I was able to use
System Restore to restore my system to several days before I installed Sygate
(at the time, I had no idea Sygate was the culprit). Only after the same
problem arose on my desktop after installing Sygate, did I realize that it
caused the issue. Unfortunately, after uninstalling Sygate, the problem
still exists. To compound matters, the System Restore on my desktop has
never worked properly. Whenever I try to restore, I receive the "Restoration
Incomplete" message upon rebooting.
Although our problems may have had different causes, they seem to be
exhibiting the same symptoms. I hope someone out there has some advice. I
desperately need to get my desktop (main system) back online!
Sorry this has turned into a novel! Just like William, I wanted to make sure
anyone reading this had all the info I have.
Thanks in advance,
Clem
"William F. Robertson, Jr." wrote:
> Sure the subject is generic enough. I have spent a couple days on this and
> no solution posted on the web has helped. I can not get any of my NICs to
> connect to the internet. I have tried a modem (old school), network adapter
> and a wireless network adapter, so I am convinced something is wrong with
> the TCP/IP stack or something.
>
> Sorry this post is so long, but I wanted to give all the details I know the
> first level of MVPs would ask.
>
> I noticed with XP, you can't simply uninstall the "Internet Protocol" and
> reinstall it, or atleast not like you could with <= 2000.
>
> When I try to ipconfig I get the following message:
> An internal error occirred: The request is not supported.
> Additional information: Unable to query host name."
>
> I have tried the command:
> netsh int ip reset c:\reset.log
>
> I tried removing the Winsock and Winsock2 registy keys from
> CurrentControlSet\Services and went through network properties to install
> protocol, have disk, and installed "Internet Protocol".
>
> I looked at my device manager and under the "Non-Plug and Play Drivers", IP
> Network Address Translator has a yellow exclaimation by it. I tried
> manually starting this device, but it doesn't start and gives this error:
> The dependency service or group failed to start.
>
> Which makes perfect sense because in my registry, TCPIP is a dependency
> service for it. I looked into my event log and found this:
> EventID: 7000
> Source: Service Control Manager
> Description:
> The TCP/IP Protocol Driver service failed to start due to the followin
> error: The system cannot find the file specified.
>
> So as near as I can tell, something is hosed with my TCP/IP protocol driver.
> Norton was one there, but when through about 10 different web pages of fixes
> and nothing seemed to work.
>
> I am short of reinstalling the OS on top of what I have, but this is a
> friend's machine and am not sure how XP does on installing on top of itself.
>
> Any guidance?
>
> Thanks,
>
> bill
> MSAD, MSCD
>
>
>
>
mine. I'm just not sure how to fix it!
I switched firewalls from Agnitum's Outpost to Sygate's Personal Firewall
Pro. I uninstalled Outpost using it's uninstall option then installed
Sygate. It appeared to function properly until I restarted the system.
After restarting my system, Sygate did not appear to be running and I had all
the symptons you mentioned. I know it was the Sygate installation, because
the exact same thing happened to my laptop. Fortunately, I was able to use
System Restore to restore my system to several days before I installed Sygate
(at the time, I had no idea Sygate was the culprit). Only after the same
problem arose on my desktop after installing Sygate, did I realize that it
caused the issue. Unfortunately, after uninstalling Sygate, the problem
still exists. To compound matters, the System Restore on my desktop has
never worked properly. Whenever I try to restore, I receive the "Restoration
Incomplete" message upon rebooting.
Although our problems may have had different causes, they seem to be
exhibiting the same symptoms. I hope someone out there has some advice. I
desperately need to get my desktop (main system) back online!
Sorry this has turned into a novel! Just like William, I wanted to make sure
anyone reading this had all the info I have.
Thanks in advance,
Clem
"William F. Robertson, Jr." wrote:
> Sure the subject is generic enough. I have spent a couple days on this and
> no solution posted on the web has helped. I can not get any of my NICs to
> connect to the internet. I have tried a modem (old school), network adapter
> and a wireless network adapter, so I am convinced something is wrong with
> the TCP/IP stack or something.
>
> Sorry this post is so long, but I wanted to give all the details I know the
> first level of MVPs would ask.
>
> I noticed with XP, you can't simply uninstall the "Internet Protocol" and
> reinstall it, or atleast not like you could with <= 2000.
>
> When I try to ipconfig I get the following message:
> An internal error occirred: The request is not supported.
> Additional information: Unable to query host name."
>
> I have tried the command:
> netsh int ip reset c:\reset.log
>
> I tried removing the Winsock and Winsock2 registy keys from
> CurrentControlSet\Services and went through network properties to install
> protocol, have disk, and installed "Internet Protocol".
>
> I looked at my device manager and under the "Non-Plug and Play Drivers", IP
> Network Address Translator has a yellow exclaimation by it. I tried
> manually starting this device, but it doesn't start and gives this error:
> The dependency service or group failed to start.
>
> Which makes perfect sense because in my registry, TCPIP is a dependency
> service for it. I looked into my event log and found this:
> EventID: 7000
> Source: Service Control Manager
> Description:
> The TCP/IP Protocol Driver service failed to start due to the followin
> error: The system cannot find the file specified.
>
> So as near as I can tell, something is hosed with my TCP/IP protocol driver.
> Norton was one there, but when through about 10 different web pages of fixes
> and nothing seemed to work.
>
> I am short of reinstalling the OS on top of what I have, but this is a
> friend's machine and am not sure how XP does on installing on top of itself.
>
> Any guidance?
>
> Thanks,
>
> bill
> MSAD, MSCD
>
>
>
>