[Paul Warshawsky]

I have recently had to restore my IBM Thinkpad T30. I usede the restore
disks, then updated all my drivers and updated Windows XP Pro to SPII (and
all other updates). Frequently, when trying to shutdown I get a message that
"sgtray.exe." is not shutting down and I have to do it manually. I believe
this is "StoreGuard" from Veritias, but I do not have that application on my
computer! I would gladly unistall it, since I don't use it and it is causing
problems, but cannot since it doesn't seem to be installed!

Is it safe to diable it in msconfig?

Is there something else I should do to prevent this problem?

Thanks,

Paul Warshawsky

[Wesley Vogel]

Do a Search for sgtray.exe on your machine and see what folder it's in.

HOW TO: Search For Hidden Or System Files In Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;302347

When located, right click sgtray.exe, select Properties and look at all the
info. If Veritias is not listed anywhere, this may be malware.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:D159EDB0-CDDC-40F8-B918-DF54B5722591@microsoft.com,
Paul Warshawsky <PaulWarshawsky@discussions.microsoft.com> hunted and
pecked:
> I have recently had to restore my IBM Thinkpad T30. I usede the restore
> disks, then updated all my drivers and updated Windows XP Pro to SPII (and
> all other updates). Frequently, when trying to shutdown I get a message
> that "sgtray.exe." is not shutting down and I have to do it manually. I
> believe this is "StoreGuard" from Veritias, but I do not have that
> application on my computer! I would gladly unistall it, since I don't
> use it and it is causing problems, but cannot since it doesn't seem to be
> installed!
>
> Is it safe to diable it in msconfig?
>
> Is there something else I should do to prevent this problem?
>
> Thanks,
>
> Paul Warshawsky

[Richard Urban]

sgtray.exe is also installed by Backup MyPC. It's only function is to phone
home. It can be uninstalled after the fact and will not cripple Backup MyPC.

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"Paul Warshawsky" <PaulWarshawsky@discussions.microsoft.com> wrote in
message news:D159EDB0-CDDC-40F8-B918-DF54B5722591@microsoft.com...
>I have recently had to restore my IBM Thinkpad T30. I usede the restore
> disks, then updated all my drivers and updated Windows XP Pro to SPII (and
> all other updates). Frequently, when trying to shutdown I get a message
> that
> "sgtray.exe." is not shutting down and I have to do it manually. I
> believe
> this is "StoreGuard" from Veritias, but I do not have that application on
> my
> computer! I would gladly unistall it, since I don't use it and it is
> causing
> problems, but cannot since it doesn't seem to be installed!
>
> Is it safe to diable it in msconfig?
>
> Is there something else I should do to prevent this problem?
>
> Thanks,
>
> Paul Warshawsky