Why does my system "crash" when I try to open a CD?



JS
07-10-2005, 01:44 AM
Anytime I open a CD that I have saved data on, my system essentially
"crashes." I get two messages. First message is "The instruction
'ox7c918fea' referenced memory at '0x65636f82.' The memory could not be
written." I can either click ok to terminate the program or click cancel to
debug the program. THEN, I have another window that appears that says
"Windows Explorer has encountered a problem and needs to shut down. We are
sorry..." I can either tell Microsoft about the problem or End. During this
annoying process, my screen goes blank for a couple of seconds, regardless of
which box I click, and then goes back to normal.

What's going on here?

Richard Urban
07-10-2005, 01:44 AM
I have seen corrupted information on a data CD or a music CD cause this. Try
a different CD. Does it work? Use your judgment as to what to do next! I
have had to throw out a few CD's over the years that did what you are
experiencing!

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :-)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"JS" <JS@discussions.microsoft.com> wrote in message
news:EB7EEFDD-4D4A-4E8E-BA23-F9F6327853D6@microsoft.com...
> Anytime I open a CD that I have saved data on, my system essentially
> "crashes." I get two messages. First message is "The instruction
> 'ox7c918fea' referenced memory at '0x65636f82.' The memory could not be
> written." I can either click ok to terminate the program or click cancel
> to
> debug the program. THEN, I have another window that appears that says
> "Windows Explorer has encountered a problem and needs to shut down. We
> are
> sorry..." I can either tell Microsoft about the problem or End. During
> this
> annoying process, my screen goes blank for a couple of seconds, regardless
> of
> which box I click, and then goes back to normal.
>
> What's going on here?

Maurice N ~ MVP
07-10-2005, 01:44 AM
Provide a bit more details:

Select Start button/ select Run , then type in

eventvwr.msc<enter>
-- or Go to Control Panel / Performance and Maintenance/Administrative Tools >Event Viewer.

Review the sections and look for Errors or Warnings that match the time the event occurred. Double click---the information "may" give a clue.

One possibility is some RAM chips have gone bad.
Run a RAM memory test. MEMTEST86 is one such utility.
See http://www.memtest86.com/

--
Maurice N
MVP Windows - Shell / User
-----

JS wrote:
> Anytime I open a CD that I have saved data on, my system essentially
> "crashes." I get two messages. First message is "The instruction
> 'ox7c918fea' referenced memory at '0x65636f82.' The memory could not
> be written." I can either click ok to terminate the program or click
> cancel to debug the program. THEN, I have another window that
> appears that says "Windows Explorer has encountered a problem and
> needs to shut down. We are sorry..." I can either tell Microsoft
> about the problem or End. During this annoying process, my screen
> goes blank for a couple of seconds, regardless of which box I click,
> and then goes back to normal.
>
> What's going on here?


Why does my system "crash" when I try to open a CD?